Helpful and Easy to Work With - Morgan Battle
We had a great experience with Tom English when purchasing our new Acadia. He was able to get us a great deal and find the color and options we wanted. The entire process was transparent and Tom is very responsive to emails and kept us informed every step of the way. I would highly recommend this dealership and Tom to anyone.
Top Reviewed Specialists At This Dealership
Purchase - Jmb24110
Great service, He was patience, becsuse I could not make up my mind in what i wanted. I never felt pressured to purchase a car. Let me go on my own pace.
Noelle Kelley is a Wonderful Sales Rep - megatrondx
Noelle Kelley has a great spirit. She was honest, upfront and very helpful. She found a car for me that was exactly what I was looking for. It was a good deal and a win win situation. I was in a financial jam and she was still able to help me out and put me into a much better situation. She worked to make sure I got the best car that I could afford and she clearly had my interests at heart. She was diligent in working with together with me and even if she did not find a car for me I could easily say that she is a person with a very warm heart.
Purchase new Enclave - tyoungs
All around great experience - good trade in value, great financing. Deal processed in professional manner. Car was ready next day and salesperson was very helpful.
Truly amazed & will return for life n send everyone I know o - Ramzi Elghazali
Today was my very first lease, after researching and asking friends for reference they all kept saying the same name over & over " superior Buick GMC Dearborn". I met the owner Bas and the guy is dedicated and he really cares about his customers and business. I highly recommend this dealer, the staff is really friendly and the rates are awesome. You will not go wrong with them that's the honest truth!
Great job! God Bless you guys
LOVE LOVE LOVE this Dealership - Kim with Black/Camouflage Truck
I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family.
Buick GMC Sales Consultant
BUICK GMC Sales Consultant
GREAT Experience - Nancy Gordy-Baker
Steve made the buying process quick and easy. He was very professional and knowledgeable. We are so happy with our purchase and he got us a great deal!!! BEST buying experience we've ever had...HIGHLY recommend!!!
good service but... - bee
Overall, good service I just seem like the staff became a bit upset when I asked could they was my vehicle. I am not sure if it was due to me waiting until they were done with servicing my vehicle or not.
Absolutely fantastic - cargirl
We had a wonderful experience at Jim Causley, as we always have had, with our salesperson, Brian Ertzbischoff. He always gets us the best deal possible for us and we have always been totally satisfied with the deals he gets for us. We will continue to call Brian each time we are looking for a new vehicle.
excellent sales staff - Firefighterkuck
I found my experience with Lafontaine GMC on Highland road to be extremely pleasant. It is a very clean establishment with a staff eager to assist. My salesman Henri Kenneweg as well as Kirk Shubert my finance person were a pleasure to work with. My overall experience was to notch. Thank you
Quality dealership. - Miller
Tom Saxton excellent leasing consultant. Very thorough and efficient experience to lease 17 Encore.
I have leased many cars through this dealership. Their service department is also great.
Great customer services as always - 313QT
They are very nice and I love that no one tries to push a certain car on you. They are very courteous and I will surely be back again.
There to buy a car, pen in hand..but - Douglas Smith
My GMC lease is ending. I obtained my current lease from Rinke. Couldn't get my previous salesman to respond. Tried another and they insisted I come in. Made an appointment only to wait an hour for someone. I'm there to sign mind you. They couldn't be mooted disinterested. Salesman gsve me a price (had to pull it out of him) for a terrain. Also wanted one other vehicle so i could decide. He told me he'd call me.
Never called. Tried the sales management staff. They had another lackey call me. Worse results. Ill never return. Clueless on customer service.
Bad Seevice - Justme7203
Got a new truck, treated like crap after one issue, many other issues still not resolved! Service Is not what it should be! Get better or quit selling cars and trucks!
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
Best GMC Chevrolet Dealert in the Area Hands Down! - GanoNow.com
Golling Buick GMC has exceeded expectations they are professional and they do what they say they're going to do when it comes to repairing my vehicle and I am so thrilled to finally find a dealership I can confidently have work on my vehicle and no the work will be done precisely to procedures and when I drive away I know my vehicle was in good hands, I look forward to continuing future business at Golling and telling everyone I come into contact with about their outstanding quality service and how great they treated myself and my GMC Acadia. Thank you to all the Golling Buick GMC Staff very much for giving me the peace of mind knowing I now have somewhere reputable and professional for all my automotive needs.
maybe my 14k pre-approved loan wasn't enough...for you. - Ms.Johnson_upgrading
This dealership would not let me view the inside of the cars that interested me...I WAS NOT A STRANGER TO THIS DEALERSHIP...THEY HAD ALL MY INFORMATION ON FILE AND MY ID!!!!!!!!!!!!!!!!!! They treated me as if I were a known miscreant or a criminal. Then the (finance) manager called me back ((I noticed that you ran my credit)) trying to find out if there was anything he could do. "No thank you." The next day the sales agent called. IF PEOPLE NEED AN APPOINTMENT TO SEE YOUR VEHICLES THEN SAY THAT, OTHERWISE IT WOULD SEEM AS THOUGH YOUR STAFF HAS A PARTICULAR BIAS. Don't shop here.
Lunghamer is HORRIBLE - rippedoffonTraverse
Undoubtedly the least-caring business regarding customer satisfaction I've encountered in my life!!! Had 2 days to replace a totalled vehicle. Most-exact replacement at Lunghammers. Could not get them to budge a penny on sticker. Insurance gave a little more to help close claim.
Morning through afternoon and now evening. Attempting to close deal with dealer & wife while tending to a special needs child, and keeping another family appointment.
Was confident in process of deal so far. Big mistake.
Left wife alone there for 10 - 15 minutes. Upon return, was told they were "just getting started" in finance room. Big lie. A couple key contract terms already entered -- both costing more than my "handshake" with salesman. Ended up not finishing the reading/signing of contract until 7:00 p.m. Some numbers seemed high, but again, bushed from chasing around a special needs child, (as there really were no suitable facilities there for him). As well, I'd remembered recently the Fed had raised interest rates. Long story short, under incredible time constraints, duress, and bleariness: we signed.
So in the clarity of the next morning, I notice the PURCHASE PRICE is nearly $400 more than the handshake; and the financing was phished/farmed out to a different lender than we asked, at a substantially higher interest rate. Two "mistakes" in the finance room -- both in the dealers favor -- in a deal that supposedly was "just getting started" when I walked in. As for the lender being phished/farmed... the next morning our credit union assured us to a 100% degree of accuracy, that Lunghammer Buick/GMC never even contacted them.
Talk about deceptive/shady/unscrupulous/ & unethical business practices!
My phone calls & e-mails ignored (and somehow that 3 days to cancel the deal mentioned by the salesman apparently not accurately explained -- another 'error' in dealer's favor); I went in to see the General Manager that Friday. He assured my wife and I he would look into the matter and "get back with us Monday." That was 11 days ago. I've got cobwebs whistling in my ears. Never heard back from him.
My wife has amazing credit rating, and we've bought 5 new GM vehicles over the last 20 years (with plenty of dealership add-ons), and never missed a payment. I can only wonder how poorly they'd treat a potential customer with lesser credit or purchasing history.
The fact that my wife was in a serious accident, spent time in the hospital, and had the car she loved totalled -- then to be treated this way while replacing it -- should scare any righteous soul away from Lunghammer Buick/GMC. The fact that we had a special needs child present that we were there looking after (and yet dis-compassionately taken advantage of) should make you stay far, far away from Lunghammer Buick/GMC. To think my father-in-law toiled at GM & American Axle plants until he literally just about dropped dead! And oh yeah, I had an Air Force hat on, and was asked if I served. Upon my answering "yes," I was "thanked" for my service to our country. Not once, but several times. And if by being "thanked" by them, it meant taking crass advantage of my wife in the 10 - 15 minutes I was gone; and then refusing to make it right upon discovering such the next morning; and further hiding behind the "misunderstanding" of how the salesman explained the Guaranteed 3-Day Deal Cancellation Policy, well believe me... it was a lot more honest portion of the country I was serving.
Stay far, far, far, far, far away from Lunghammer Buick/GMC. That is a five-star "stay away" rating!!!!! (I would have given them ZERO STARS... but the YELP APP would not let me continue this review when I tried). If for some reason you are compelled to ignore this advice, for gosh sakes never let them get you & your spouse separated! Divide & Conquer is apparently the hidden context of their sales motto. "Get lost, we're above caring/accountability/even having the guts or decency to call back when there is a complaint or problem is apparently their operative values," and oh: ~~~ "Thank you for that big, fat check... now get lost!"
If you like deceptive, shady, unscrupulous, & unethical business practices... OR you want to be taken advantage of in a car deal with no recourse, remorse by the dealer, or no means of correcting the lapses of truth AFTER shaking the salesman's hand... by all means ignore the warnings in this review.
Used to be a great dealership - Naynay55555
I left 2 messages with the service department "manager" and two service employees to have service done to my vehicle...a week later still no response so i took my vehicle elsewhere...thats $800 todd wenzel gmc lost. Also they arent open most Saturdays anymore....customer service does not seem to be a priority since they changed management....appearance of the dealership seems to be all that is important there anymore
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
I had jim cuasley repair my 2000 seira. They replaced the... - 00seira
I had jim cuasley repair my 2000 seira. They replaced the quarter panel and axle. They had my t ruck for 3 weeks.2weeks too long.they also got paint drips on my grill and put the wrong decal on it. Im still waitin for the correct decal its been two weeks since still no return call.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Sellers Buick GMC