Great Sales and Service - Mydealership
I have been dealing with Randy Wise for the last 8 years and am completely satisfied. My salesman is Oliver Hackney and Nicholas Rodgers and they and friendly and professional, I wouldn't go to anyone else.
Purchasing my Equinox - Linda1098
My experience with Surburban Buick GMC was excellent. I met with Lavert and he was very knowledgable, approachable and helpful with selecting my certified used car. Everyone I encountered at the dealership was genuinely interested in me and my car purchase. It was so refreshing! I would certainly use this dealership again. My sister was with me and she said she would also use this dealership after such a great experience.
Excellent - J Kajy
Our salesman was Tim he was great He answered every question we had. Excellent service would recommend Tim Egan to all of our family & friends.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Easy and Simple - Diehl
The service team did a great job of fixing the leak in my car, it works much better now. I would definitely recommend this service team to other people that need their cars fixed.
Awesome experience at Jim Causley - Redmoped
My experience at Jim Causley's service was awesome. I was done in under an hour. The washroom ing room waa as nice, comfortable, and well lit. The Wi-Fi was not strong so I used my phone as access point which worked well. It was a free great experience.
class act service department - wiseman
service manager Doug Roof is a class act, knows customers by there first name he is always busy and on the go but always has time to listen and understand what kind of automotive problems you are having repairs that are made are clearly explained.
Excellent - Googlymoogly
Friendly service great prices they really make you feel like family! Kelli put me in a car i love! I will definitely be back i would suggest to anyone!
Great Customer Service - WrightBuick
My visit at LaFontaine Buick GMC was excellent. This is my first time leasing a vehicle, and the sales rep, Lance Nichols, made everything easy for me to understand. Furthermore, Maggie was very helpful in getting me additional options for the vehicle to make sure I was covered for wear and tear on the vehicle. I was very happy with the customer service that I received, I told my wife about my experience. She was so impressed that she is considering trading her vehicle in for a better car.
Amazing service - Ricky17
I was very impressed by my sales man Ray. Non pushing, very knowledgeable, courteous, just above and beyond. I am happy i came and purchased my vehicle from this dealer. I recommend all my friends and family.
AWESOME!!! - Manish Patel
Let me start by saying that this has been the best Dealer experience we have had. We leased 2 new vehicles and the transaction was smooth and effortless. Paul Makowski was awesome throughout the entire process and his communication skills are top notch. Couldn't be happier and will definitely recommend all family and friends. We drove an hour and 20 minutes to the dealership and it was well worth the drive. We tried our local dealer 3 times over the past 3 years to purchase a car and all 3 times were pushed out the door. The local dealer is big and have dealerships that sell other brands of vehicles. We highly recommend Ed Rinke Chevrolet. It's worth the drive!!!
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
Do not stand behind the work , lying, lazy and untrustworthy - Vicke2017
I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the car for 5 days before even looking at it and would not give me a loaner. They quoted me a price to repair, then gave me another price when finished (lower so no problem there) but then a third price (higher this time) when I went to pick it up. No explanation as to why the price fluctuated. Fast forward 1 month and the car dies at a light again. Same exact problem, same explanation when they looked at it except this time I was told it needed a new engine.. I went in to talk to a salesman about replacing the car and he was rude and very unhelpful. I told him what I wanted and he said it would take 4 months to get that car, and it would be priced thousands more than the online quote I had. He also said they would only give me money on a trade-in if I purchased a car from their stock even though they didn't have what I wanted. I had taken my car in for service before and not had problems but this time the service person was rude and seemed like it was an annoyance to talk to me. I will NEVER go to this dealer again and I will tell everyone I know to avoid them. (I went to another Buick dealer and he found the exact car I wanted and had it on his lot within 24 hours).
Best in 40 years - Disappointed X-Customer
Traded in two vehicles. Bought one new Canyon. THE MOST PLEASURABLE EXPERIENCE I have ever had at a dealership. Bill Wills in Sales, Tony in finance, Mitch in sales, and Ryan the sales manager all were great to work with. This is where I'll be buying my next vehicle.
Great Service Experience - Barbara Lester
The Service Advisor was very courteous He offered specific about my automobile, and he was able to suggest what should be done now for my car. The servicing of my auto was completed in a timely fashion, and this I truly appreciated.
Horrible - Cars23
Worst experience at any dealer. Received my car back not only with more damage than it went in with, but also major safety issues caused by the service depatment. It took thousands of dollars to bring my vehicle back to proper safety standards after Lunghamer Buick GMC "fixed it".
Duped/ completely lied to make the sale - Unicorn
I came into the dealer interested in the Acadia AWD, was told I could only get financing for the 2WD, I expressed explicitly that I was only interested in an AWD vehicle as my children and grandchildren recently moved to Lake Michigan and I was concerned about driving conditions. I was asked about an AWD Terrain so I test drove one and loved it. I agreed to lease the AWD Terrain. This was in November and I hate to admit it but it never even occurred to me that other Terrains had the AWD on the back of the vehicle and I was missing this on mine. I am disgusted to learn that Todd Wenzel duped me into a 2WD without my knowing!!!! I'm super upset and have lost hope that there are real honest people out there!!!!! Do not purchase or lease from this dealer!!!!
Insulting Offer - Disappointed X-Customer
Tried to give me a major low ball price on two trade ins. Found the offers insulting. Went to another dealer and got a tremendous deal. No wonder I hate this dealer.
They Said They Inspected It Before The Sale - staysweeet
I purchased a 2008 Chevy Impala Used from this location. It was within 90 days of the purchase that the transmission completely fell apart while I was driving. I called and asked for some assistance and they refuse to help at all. It was the worst car purchase of my whole entire life.
I had jim cuasley repair my 2000 seira. They replaced the... - 00seira
I had jim cuasley repair my 2000 seira. They replaced the quarter panel and axle. They had my t ruck for 3 weeks.2weeks too long.they also got paint drips on my grill and put the wrong decal on it. Im still waitin for the correct decal its been two weeks since still no return call.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Great Service - dmullen1326
I was recommended to Amanda by a family friend. I was able to meet with her right away to go over leasing options. I was able to sell my car within 24 hours on my own. Amanda was right there the next day to help me with my purchase. She was extremely helpful, putting me in the car I wanted and was able to get me right at the price range needed. I love my GMC Terrain! I would recommend Amanda to anyone looking for a new car :-)
Came in to buy a used vehicle offered my out the door... - smokey10
Came in to buy a used vehicle offered my out the door price which would have been aproximately $500.00 less than it would have been and no negotiations. The salesman came up with 2 lame excuses. I guess you don't want to sell vehicles. I was very interested in buying this truck but wouldn't now. Thanks.