Excellent continuing service - tlcsstuff
Sellers has provided us with excellent and continuing service over many years. They either have had the vehicle we wanted or they would dealer trade to get it for us.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Amazing Experience! - Melissamb2002
Everyone at the dealership was a joy to work with. I would highly recommend Micah as a sales representative. She was knowledgeable helpful and kind. I had a great experience and we'll by future cars from Micah and the dealership!
Noelle Kelley - Stclair, Bryce
The best way that I can describe the experience is just a 10/10. Noelle was the person helping me and she made everything very nice and pleasant. I went to Lasco Ford across the street when my brother went to get his car and it was awful, but I would definitely recommend Randy Wise to anyone getting a car used or new and I would definitely recommend Noelle Kelley
I already stated that Sanford sis an great job. - kathleen0485
Sanford made me feel very comfortable with making a lease with the Encore.
Let me do two test drives and had a very nice way with himself. Made me feel relaxed with my lease.
I would recommend Sanford to others.
LOVE LOVE LOVE this Dealership - Kim with Black/Camouflage Truck
I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family.
GREAT Experience - Nancy Gordy-Baker
Steve made the buying process quick and easy. He was very professional and knowledgeable. We are so happy with our purchase and he got us a great deal!!! BEST buying experience we've ever had...HIGHLY recommend!!!
Very Pleased - Lon
I've purchased numerous vehicles in my 70 years and also shopped the vehicle I purchased at other dealerships. With Shelton Buick/GMC I had a very pleasurable experience. The best I've ever had. As a matter of fact, I felt like I almost stole the Buick Cascada I drove off the lot with. I wouldn't hesitate to recommend Shelton Buick or my salesman, Don, to anyone!
Exceptional - tigerfan
LOVE, LOVE, LOVE Groulx in Monroe, MI!!
Doug and his service team are the BEST!! I was a Jeep client for 15+ years; I'm now on my 2nd GMC lease(coming up on my 3rd), and will be a GMC client for life!! In an industry where anyone can sell a car, client service is what sets a dealership apart from the rest... and Groulx provides exceptional client service, every time!!
The Best! - Kyle
This was my 3rd Buick purchased from Jim Causley Buick. The entire experience was great -- Eric Dolivo is an excellent salesman. Couldn't be happier with the entire process. Thank you!
Great sales team - Linda Smiley
Rob Mouatt at LaFontaine is one of the best guys to work with He took all the work out of shopping for a car My husband called and told him what our needs were and he found us our car, We went and drove it at our convenience and two days later it was ours.
This is not the first time with Rob This is our third car with him and every time he makes it very easy He does it on our terms and our time frame. The rest of the staff are equally as nice and effecient.. My husband and I will go back to Rob when we need another car any time
Thank you Rob for making getting a new car very comfortable and timely.
Shopping experience - D & S 692017
The staff at LaFontaine GMC Ann Arbor are great to work with. We just bought the Buick Cascada and are very pleased Clinton Brooks is great to work with
exellent - klei
Excellent service . I just buy from Tom King. Everytime I need a car I go to him and ask and show me how much and what discounts I can get.
Service Department Shines - dbn123
Another pleasant experience in the Service Department. You guys rock. If only the Sales department handled things as expeditiously, professionally, and courteously. I will continue to bring all three of my GM vehicles in for service. Just took delivery of a 2017 SS Camaro I ordered from Mike Savoie because of last unhappy experience and lack of follow through in the Sales department going back to November. Keep up the good work - see you soon.
Friendly environment - Jones
The place you need to go to. Chris the Manager went out of his way to make sure I got the best deal. The whole staff there are very helpful and educated about the vehicles, you tell them what you looking for and they know exactly what you need.
Ripped me off!!! - Willnotbereturning
Went in for oil change and tire rotation. Had a $35 coupon for Dexos oil change. Told me I needed a new air filter. Bill came to $100. I asked them to double check and they said it was correct. Wife later reviewed invoice....charged $44 for the oil change, $24 for air filter, and $40 for tire rotation (used to be free with oil change). Called up there and they apologized that we were overcharged for the rotation. What about the oil change? They took $4 off for that instead of $9. Rotation should have been $10 instead of $40. They also took two of my tire caps. This isn't the first issue I have had with them but we are done! My husband is disabled and it takes a lot for him to get out to get an oil change, but to be ripped off and to come back for the refund of the overages plus a $10 off coupon. They certainly are not Jim Waldron GMC any longer - He valued his customers, didn't rip customers off, and gave back to the community. Will not be returning! I will drive as far as I need to in order to obtain good customer service!
Rip off - Chevy57girl
Bought a used vehicle was under impression it had some type of inspection next day after purchase took it back motor mount broke, caliper locked up, miss firing had oil on two spark plugs they said they would fix the interior pillars never did did would fix rear window defrost never did. Won't help at all with very expensive repair bill, manger won't return call. Very rude. Now they lie and claim they only did an oil change and never actually inspected it. I find that a lie because they offer 120 k mile warranty and this Escalade had 108 they knew about the issues.
Very satisfied - Cosmo
I purchased my previous Buick at Golling Buick, GMC. I was very impressed with the service department during servicing my previous Buick, and so when I decided to look for a new GMC Acadia, I wanted to stay with Golling. I worked with Sarah Flesch to purchase my new Acadia. She was very helpful, friendly and supportive of my extended searching for the right Acadia. She was supported by Leigh, Darin and Chuck. At no time did I feel the normal 'pressure' during the sales process, but an understanding support that purchasing a new vehicle is a big decision and needs to be done with the right vehicle. I would recommend Sarah and the Golling team to anyone looking for a Buick/GMC product. Thank you.
Frustrating!!! - Cindy
We have purchased two cars from lunghamer chevy in the past and had a decent experience. So when we decided we wanted to lease a Buick we called Lunghamer Buick. My husband called and asked for sales. He told the girl he spoke to exactly what we wanted including options and color. She quoted him a price and invited us to come in. We schedualed an appointment and were on time for that appointment. The sales manager met us and passed us on to a salesman. Trevor. Trevor was not told anything about what we wanted so we started from the beginning and told him what car, options and color. He said he had that vehicle and gave us a price. It was quite a bit higher than the girl on the phone had said but with some negotiation we agreed on a price. We knew exactly what we wanted so there was no need for a test drive. When we finished he said we would have to wait for a finance lady. While we were sitting there waiting the couple at the next desk who were also leasing a vehicle finished and were taken right back to financing. When I got upset about this they tried to lie to me. I wanted to leave and forget the deal but my husband did not want to have to start the process all over agian another day. It took 4 hours for us to lease a car. That without even needing to be sold on a car or even test drive it. I will definitely go somewhere else next time.
BEWARE - bill
My daughter saw a used Saturn on Todd Wenzel's website, she wants a Saturn, she called and was told they had the car. I left within 5 minutes of the call and drove the 35 minutes to the Todd Wenzel dealership. Out came a nice gentleman, I told him wanted to see the Saturn. He pulled a printed list of cars out of his pocket and pointed at the Saturn listing, I said that's it. We went inside to get the keys. After looking at the key board for a minute he says no keys. The salesman picks up the phone, talks to someone and tells me it is gone, sold. I explain we just saw it and called on it can we at least see it as it must still be there. He says it's not, it was sold to a wholesaler days ago. I explain how can that be, it's online right now and my daughter just called. He was nice, apologized, etc. I asked why would you have a car listed for sale online and it's not here? He explained it is a problem, they all know, the dealership knows, this happens all the time, he doesn't have any control over it. I said we even called, this is ridiculous, he agreeeded. Then he asked where my daughter called from and I said at college in Kalamazoo, he said that makes sense, the call would be routed to the Grand Rapids call center which is just a "bunch of kids who know nothing about what is actually on the lot and their job is just to get you to come to the dealership". A huge waste of time, scam/bait you in, etc. While driving home I was so irritated I called the dealership and asked if the General Manager was there, the girl said yes (can't remember off-hand but maybe it was
Larry) she transferred me and it went to his voicemail. I left a polite message regarding what happened and that I was not happy, with my phone number. Never received any call back. That was the beginning and end of GM car ownership for me.
service was not completed correctly two times - Gil
First time had oil change and tire rotation, I have a 2015 acaida they only put 24lbs of pressure in all tires I noticed all were low and they had to bring it back in to put pressure of 35lbs in all tires. Second time oil change filter and tire rotation they did not rotate tires but said they did, I know that they did'nt rotate them because one of my tires has a blimsh in it that's how i figured it out then had to take it back to have the tires rotated. Talk to Mr. Zuber but all he could talk about was the blimsh on my tire.
I had jim cuasley repair my 2000 seira. They replaced the... - 00seira
I had jim cuasley repair my 2000 seira. They replaced the quarter panel and axle. They had my t ruck for 3 weeks.2weeks too long.they also got paint drips on my grill and put the wrong decal on it. Im still waitin for the correct decal its been two weeks since still no return call.
I felt like I wasn't taken seriously. Let me break it... - gventro
I felt like I wasn't taken seriously. Let me break it down for you: I found the add on cars.com and was hoping to make a purchase. We get there and we ask for a man named Rob, who we spoke with on the phone. He said he would be there and we gave him a ball park of what would could realistically afford after my previous car was just totaled. We tell him the offer and he said it was very reasonable and to come on out today and ask for him. He wasn't there. We then met David Lee, who we explained the situation to, he brought the car up and let us take it for a spin. He seemed all right. We then get back and we are then shuffled off to Lee. He didn't introduce himself, he dismissed all my suggestions for possibly improving the car before we take it home (fixing the cupholder in the back that was broken, his reply was yeah we'll see [you're a GM dealership you should be able to fix a GM] brand, and steam cleaning the stains out of the seats). He dismissed our concerns about the tires, which looked less than 25% life in the back and roughly 50% in the front, if putting new ones on it was an option, he shrugged it off. We then get down and give him an offer and he said that they won't go any lower than what their asking. We offered within a few hundred dollars of the asking price and were going to pay cash. We said we couldn't afford that. He didn't offer to meet us part way, he didn't offer to show us any other vehicles he could come down on.
When I bought my car (may she rest in peace) I was greeted by a handful of people who couldn't wait to get my business. Not here.
It was a pretty awful experience. I'm in my mid 20s, I might be a young guy, but last I checked, you're a salesman, it's your job to SELL cars. People need cars. We test drove two of similar value and he didn't even offer a solution with that. It's not my job as a consumer to ask. It's the sellers job to try and get a car in my hand with what we have to offer.
I might go back because they do have a lot of nice stock, but I won't deal with any of the salesman mentioned above, just management because they clearly don't know anything about making a customer happy.
They tried to rip me off - Bullett24
The finance guy and the salesmen undervalued my trade in, and over priced the car they wanted to sell me. Even after I told them I was disabled living on 18K a year they pushed and pushed to close a terrible deal. I have nothing against someone making a living and a company making a profit but anyone who tries to rip off the disabled deserves that special place down under where it's hot.
The salesmen tried to tell me they set prices by Kelly Blue Book. I checked the blue book value and when I told him that he then all of a sudden would not discuss prices over the phone.
Sellers Buick GMC