Buying experience and service. - Avolker
Patrick was very attentive and helpful when we came to look at a Nissan Pathfinder. I mentioned to my wife that it didn't have many exciting electronic features as Patrick prepared the vehicle for our test drive. After we got back with the Pathfinder, Patrick had a Nissan Rogue warming up for us to look at. He said it had a lot of the electronic features I was looking for. We took it for a test drive and my wife and I were sold on it. That shows Patrick listens to his customers, to find them the vehicle their looking for. Tom was also very helpful in answering any questions we had.
Non-stressful experience! - Jacquelyn A
John DeSanto was the salesperson my daughter and I worked with, to purchase a used car for her. John was friendly, open about all aspects of the purchase, and made us feel like we were dealing with a member of our own family. I would recommend John to anyone looking for a vehicle!
The only downside was I was somewhat disappointed that the car had not been detailed as well as it should (i.e., back bumper [black] not armour-alled, front window inside and out, not cleaned, front grill not shined [full of water spots], etc). I joked with John that because it was a Ford product it must not have been eligible for the same attention. John was very apologetic and did, in fact, clean the window and do all he could to improve the situation. This said, it would not keep me from coming back to Suburban Infiniti of Novi, as John's customer service and the friendliness of the rest of the front of house staff is wonderful.
Excellent - Mike D
This is my 2nd Infiniti, and 5th Nissan built product. There is a reason why we keep coming back.
My first Infiniti was an I30 and though I did not buy it at Infiniti of AA, they treated me like I did. (I had heard too many stories about dealers treating car owners poorly if they did not buy the vehicle at that dealer). It was an older car with high miles. So when I moved to town and decided to have it serviced there, I really did not expect the excellent level of treatment that I received. They took great care of the car, and gave me loaners while the work was being done.
My most recent purchase was the Q50, which has been a simply excellent car to drive. The purchase was easy, the salesman was great to deal with and interested in our satisfaction.