friendlyall and fair - Summerfun
Gary is so friendly and saved me $1500 on my new car. They also offered $1500 more for my trade in. That's $3000 that stays in my pocket. Go here and talk to Gary.
Always satisfied at Jack Demmer Verne & Gloria......Grosse I - happy customer
When my wife turned 50 yrs old I surprised her by leasing for her, from Jack Demmer, her 1st Lincoln. She turn's 74 this year and just leased (1/26/17) another Lincoln MKZ from Jack Demmer. Thru the years I tried to talk her out of buying the Lincolns, and even buying from a dealer closer to home, but I can't talk her out of it. She has always been treated very respectfully at customer service, some of them call her by her 1st name. All of our salespeople have been very accommodating particularly our current salesmen Wael Mouzahem who is very adept.
Tim Shea a Great Salesman - Trina
I made one call to the Used Car Department and Tim made this a fast seamless process. I explained what type of vehicle I wanted and explained my difficult finance situation. I was approved in minutes and complete professionalism throughout the process. I would recommend Tim to anyone in the market looking to purchase a new or used car. Great Customer Service and dedication to put the customer first.
Great Experience - Fasker
Chris Tessmar is the best! Thank you for the great service and we love Our New MKZ!! The quality of the vehicle is high and the dealership quality of service is even better. What else could we possibly want ??
Great car buying experience! - KLogan2
Great overall experience from my initial email contact with Lisa Damico to taking delivery of my new MKC.
My sales guy (Andy Elrod) was great to work with and found the vehicle I wanted with all the requested options & then some. Due to a major accident on the freeway on my way to pick up my new car, I ended up being delayed 2 hours & didnt make it to the dealership until a few minutes before they closed. Andy stayed late & still took time to go over everything I needed to know before I drove off the lot! Couldn't ask for better service!
Great Experience! - Larry Lipovsky
This was the best automobile buying experience I've ever encountered. Suzie was great in setting my appointment. I was greeted when I arrived by Julie, the receptionist, with a big smile and she is incredibly personable. She quickly directed me to Mark, my salesman, who couldn't have been more knowledgeable and after a little negotiation gave me a terrific deal on an MKZ. I can't believe I'm driving this fine vehicle for this price. Dawn in finance was delightful at the signing of the paperwork. Finally, Elizabeth, the Sales Manager, thanked me profusely for my business. She made me feel that I had made the right decision on my purchase. She is right....My MKZ is a joy to drive at a terrific price!
Owner has horrible customer relation skills. - Maddhatter1488
I purchased 2 vehicles from their used car department. The sales team was great I would recommend them in a heartbeat, unfortunately I would not recommend their service center, trust their used car inspection or even rely on the owner to step up and resolve the issue in the name of good customer service.
I bought 2 cars both have had issues. The first car has been in the service center twice and still has the same problem plus an additional noise that it shouldn't have.
The second car has several issues and hasn't even been looked at by the service center. I was told not to worry about it because it is still under factory warranty so I should take it to the Chrysler service center, even though Chrysler didn't sell it to me.
The service center acted as if I was an inconvience to them so I called the owner who said he would call me back because he was with a customer. I never received a call back from him but instead got a call from the sales manager who stated that the owner said he would buy both cars back. I don't want to sell my cars back I want them fixed.
Sales people are great but I would not recommend Northgate Ford and lincoln.
Friendly Staff - downriver23
We've had great experiences here for years. No issues at all! Brian in service is always helpful and polite and my sales person Shannon is awesome!
Dissappointed - Mike
My wife and I drove over an hour to come look at a used car this past weekend. I spoke to one of the used car salesmen about this vehicle before making the trip. All he did was rave about how nice of a car it was, how clean it was and how it was the sales managers demo. I guess these guys don't actually look at or know anything about the used cars they are selling. This suv was a 2015 with only 27000 miles however with the amount of wear and tear this vehicle had, one would have thought the odometer was well over 100000 miles. Needless to say, it was a total waste of time and I will never visit this dealership again.
BEWARE OF BOB MAXEY LINCOLN!! - Becksta
BEWARE of BOB MAXEY Lincoln! They are SHADY!! I have an ext wrnty! I took my car in FOUR times to get the SAME issue w/ my trans fixed. The 1st time I paid $199 & they didn't fix it. They didn't charge the next 2 x's I turned it in (I drove off w/ it still screwed up) & 4th they FINALLY fig it out as it got SO bad it finally blew a code but they then demanded I pay $104 for the wrnty work again stating it was something different that was wrong even though it "acted" the exact same. Not!! So if the "wrnty charge" is $104 WHY did charge $199 the first time? He held my car hostage to get more out of me for the SAME problem?! The svc mgr, Phil, was a huge dick! Yelled at me when I questioned it & demanded the money! Also my seat is still broken that I've turned in before. PLUS...before I turned in my car I getting 18-20mpg. I didn't get the "$300 tune up" Phil said to get so after I got it back, BARELY gets 15mpg now! Gee that's not suspicious!! I have ZERO confidence/trust in their SVC dept!
Maintenance Performed - Excellent - Ford guy
Very timely, dealer does everything possible to make my life easier. I try to have all my work done here and purchases when possible. Thank you.
Bad customer service - Zjhuston
The sales manager is very rude Gabriel Peterson is not a good sales person doesn't keep you updated on approval very rude over the phone
My mother recently purchased a used Lincoln MKZ from this... - Bowlynn
My mother recently purchased a used Lincoln MKZ from this dealership. The car needed service on her passenger side airbag. The repair was made with no issues, she was given a loaner car (even more luxurious than the one she purchased) and the technician noticed she had a tire in her trunk with a bent rim (pothole. Ugh.) and reminded her that she had paid extra for tire insurance and took the initiative to replace that rim !! She is very happy with the service and courteous treatment she received and so am I !! I recommend this dealership for sales and service. Job well-done : )