Friendly Staff - downriver23
We've had great experiences here for years. No issues at all! Brian in service is always helpful and polite and my sales person Shannon is awesome!
Horrible service - Madlady..me1234
Collision Dept very unprofessional along with horrible customer service. Receptionist extremely unpleasant. I returned by vehicle three times before it was done correct. I had to contact the Collision manager to complain before they got it right. I hope I never have to deal with this dealership ever again
Looked all over - kijim
We had 2 cars to trade in and had went to several dealerships, only to be insulted for what they wanted to give us. My husband said to try this last dealership (Star Lincoln) and then if they were low balling an offer, to just keep what we have. Went in and Tim Shea was our salesman. We could not walk away from what they offered. But then we had a snag in our financing and we were so disappointed because we thought the deal fell through. Unbeknownst to us, Tim kept working on it and some kind of way worked it out. The next call we got was to come pick up our 2015 Lincoln MKX.
Owner has horrible customer relation skills. - Maddhatter1488
I purchased 2 vehicles from their used car department. The sales team was great I would recommend them in a heartbeat, unfortunately I would not recommend their service center, trust their used car inspection or even rely on the owner to step up and resolve the issue in the name of good customer service.
I bought 2 cars both have had issues. The first car has been in the service center twice and still has the same problem plus an additional noise that it shouldn't have.
The second car has several issues and hasn't even been looked at by the service center. I was told not to worry about it because it is still under factory warranty so I should take it to the Chrysler service center, even though Chrysler didn't sell it to me.
The service center acted as if I was an inconvience to them so I called the owner who said he would call me back because he was with a customer. I never received a call back from him but instead got a call from the sales manager who stated that the owner said he would buy both cars back. I don't want to sell my cars back I want them fixed.
Sales people are great but I would not recommend Northgate Ford and lincoln.
Awesome Experience - Meeka
This is my 1st time buying a Lincoln and when I tell you it was an awesome experience...My salesman Mr. Larry Porter is the best he went above and beyond to make sure I was completely satisfied with my new purchase. Awesome Salesman and dealership. Thank you Varsity Lincoln.
Friendly, fast service !!! - Aimee Michaels
I purchased a used vehicle from Crest Lincoln on May 31, 2017. My salesmen, Trevor , was right on top of the whole deal from start to finish. He was friendly and answered all my questions thoroughly. This is my first time dealing with this dealership but it wont be my last.!The entire staff was friendly and made me feel important as a client. I would highly recommend Crest for any vehicle purchases or service.
Outstanding Experience!!! - j. niemiec
Based upon several recommendations, we visited Lincoln of Troy. We had an outstanding experience dealing with Jerry Burnard and Elizabeth Kujala. We leased an MKZ and we've never had an easier vehicle transaction. They went above and beyond what we had expected. Jerry brought the MKZ to our home for the transaction and he was very thorough in explaining the vehicle's features, as well as pairing our phones, with the vehicle and programming it for our garage door. His attention to detail and communication was impressive. We are completely satisfied with the entire process!
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.
My Dealership - Millicenttg
I came in for an oil change, tire rotation and I was experiencing some hesitation upon excelleration. I explained the problem to the service person. My problem along with my other service issues were complete in about 90 minutes . As usual I was treated with professionalism and respect. I have leased cars from Bob Maxey for many years.. The sales personnel i Alvin Taylor is excellent I would recommend Bob Maxey for both it's sales and service.
Maintenance Performed - Excellent - Ford guy
Very timely, dealer does everything possible to make my life easier. I try to have all my work done here and purchases when possible. Thank you.
Bad customer service - Zjhuston
The sales manager is very rude Gabriel Peterson is not a good sales person doesn't keep you updated on approval very rude over the phone
Dissappointed - Mike
My wife and I drove over an hour to come look at a used car this past weekend. I spoke to one of the used car salesmen about this vehicle before making the trip. All he did was rave about how nice of a car it was, how clean it was and how it was the sales managers demo. I guess these guys don't actually look at or know anything about the used cars they are selling. This suv was a 2015 with only 27000 miles however with the amount of wear and tear this vehicle had, one would have thought the odometer was well over 100000 miles. Needless to say, it was a total waste of time and I will never visit this dealership again.
My mother recently purchased a used Lincoln MKZ from this... - Bowlynn
My mother recently purchased a used Lincoln MKZ from this dealership. The car needed service on her passenger side airbag. The repair was made with no issues, she was given a loaner car (even more luxurious than the one she purchased) and the technician noticed she had a tire in her trunk with a bent rim (pothole. Ugh.) and reminded her that she had paid extra for tire insurance and took the initiative to replace that rim !! She is very happy with the service and courteous treatment she received and so am I !! I recommend this dealership for sales and service. Job well-done : )