Love my IXL - BEC17
Interested in the Acura, my husband and I visited John Eagle. We walked into a very friendly environment and were lucky enough to get Pete Sanchez, as our salesman. Pete was hands down the best salesman I've ever encountered. He was friendly, informative and a pleasure to work with.
I couldn't be happier with my new Acura IXL and the purchasing experience with Pete Sanchez at John Eagle Acura!
Inquiry - shopper
Manager was very interested in why a gave negative feedback. Called and worked to identify what was the root cause. Good customer service. I would recommend.
Nefarious Practices - Muthu
I purchased a 2014 Acura MDX from them in March. Here are the issues I faced that you should consider and be aware of:
1) Do not purchase Acuracare from them. They quoted about $3000 and sold it to me for $1,900. The same evening I checked online and was able to easily get the same coverage for $1200.
2) The folks at financing are not truthful. It is one thing to make a profit and another to lie. They implied to me that a lender would provide me a better rate if I purchased Acuracare. That is not true. The dealership chooses to provide a better rate (that is already offered by the lender based on your credit) if you purchase Acuracare at an exorbitant rate from them.
3) The finance department is absolutely unresponsive if you decide to cancel any of the services. You can cancel Acuracare within 60 days and I cancelled it within 14 days. They take 6-8 weeks to process the cancellation in the first place. It has been more than 8 weeks and they are yet to process the refund and they do not respond to calls or emails.
4) Take a good mechanic along to purchase any used vehicle. I purchased a 2014 MDX and I found out (when the car was being inspected for our relocation) that it had had multiple paint jobs all around that was due to body damange and this was hidden by the dealership. They had sold the car in 2014 and maintained it since then and were aware of all the damage.
Very Impressed - gina89
I had my TL 2008 serviced here by Ron. He fully answered all my questions, and he made sure that I understood the repair that was being done. Excellent customer service at this dealership. I highly reccomend.