Best Car Buying Experience Ever! - Riven01
The folks at Ryan CDJR were awesome to work with. I was hunting a needle in a haystack trying to find a Jeep Cherokee with the towing package. After locating it on Jeep.com, I contacted RyanCDJR to discuss details. After a few emails with pics of my trade we landed on a fair value and worked through the final numbers. They even offered to drive it out to me from the Houston area to Round Rock to help seal the deal. Eddie was awesome! He was in constant contact throughout the process updating me on when the jeep would arrive from the factory and answering all my questions promptly. We even did all the paperwork online and via email. The whole process was effortless and done from the comfort of my couch. My only regret is I didn't get to shake Eddie's hand in person. Thank you to the whole team at Ryan CDJR!!!
Buy a used truck. - MGF#1
Mr. Jimenez, thank you so much for the pleasurable truck buying experience. I appreciate your professionalism and courtesy. Your knowledge, competence and helpful nature was wonderful. Your willingness to work with me and find me what I was looking for was exactly what I wanted in a Salesperson. Not someone who was just trying to "sale a truck or car". Thank you again Sammy for such a great experience.
Next time I'm in the car / truck buying market...I know exactly where I'm going to go - "Ron Carter in Alvin"!
Great people - JenM66
I walked in without any intention of buying but the people were great I walked out with my dream jeep! All the way from sales to the delivery the people were great
Professional, Friendly Service! - 5inthetxsun
Thank you for the 'no hassle', professional and friendly service! Branch and Trey really hit.it.out.of the park! We'd came from Dallas to Houston to purchase and would do it again!
Top Reviewed Specialists At This Dealership
Service Department Excellent - Rcbutter
I brought my Dodge 2500 in for a recall. Everyone was very friendly and professional. To my surprise I got my truck back in the same day. I would recommend this dealership to anyone who needs service work done. 😁
Like buying from friends! - DarrenR
This is the best dealership!! Great prices, no pressure sales, excellent service. If you are looking for a dealership that you want to keep returning to when it's time to buy a new car ... this is the one! We have purchased 7 cars from these folks and it has been the same sales, floor manager, and finance manager for each one. That says a lot to us so we keep going back.
Very friendly and fast service during purchase - GeigerZ
I'd like to thank Dominic for a very pleasurable experience when we purchased our RAM 1500 Sport truck. Never had a great experience at a dealership until this one. We will definitely be back!!
Needed another vehicle asap - smarshallen
The staff was very patient and work through every step to get me the deal I could afford. The environment was very pleasant and I was very satisfied in my interaction with this dealership. I would recommend them to all my friends and family members.
excellent - Guadalupe Bahena
Great customer service very satisfied with my purchase thanks to the great people that helped out. enjoyed the time and effort they did and took to give me a great deal.
Great staff, very personable! - JNarvaez
Had a great experience buying a Jeep here! Josh Martin was fantastic and was very helpful and knowledgeable. Mario in financing was very informative and tried to get me the best possible deal. Everyone there was very nice and comforting, not overbearing or intimidating at all!
Unprofessional Sales management - Stepwillgiv
Warning! DO NOT PURCHASE FROM GULFGATE DODGE....SALES MANAGER RON MARTIN(use cars MANAGER) IS VERY UNPROFESSIONAL AND VERY DISRESPECTFUL TO WOMEN.THIS NEED TO BE HEARD BY THE PUBLIC AND THE OWNER.
Bobby Ruff is your man !!! - My ram
Great experience....my 2nd vehicle purchased here and both times have been effortless. Great job guys....thanks again. See you when it time for another vehicle....telling everyone about Mr. Ruff.
Best car buying experience !!! - Awalker28
I drove 2 hours to come to Winnie Dodge and it did not disappoint. Jason Roberts, my salesman was awesome! Got me the truck I wanted with all my aftermarket request with no hassling. It was an awesome experience buying a vehicle from him. Financing department was wonderful to work with. All in all I was in and out of the dealership in an hour. I will be back for future purchases
WORST POST PURCHASE EXPERIENCE EVER - vellison123
I purchased a used Mercedes from the dealership here Thanks giving weekend. We looked for a huge name dealer for a reason. I was expecting to receive the upmost honest fair used car buying experience here. I was very clear ( have it in email) in asking the sales dealer if there was anything mechanically wrong I was advised there were nothing wrong with the car just cosmetic. There was also a tail light error on the car. When the salesman was asked he only advised that the car needed to be reset. After speaking with a very, rude and obnoxious sales man DENNIS FOLEY he responded “you bought your car 5 mths ago ...(Anyone who can count knows it’s been 3 1/2) what do you expect. He was uninterested in letting me speak at all. He was almost angry I was telling him about an obvious pr-existing issue. Next I spoke with a Steve Wolf - GM who I’d thought be concerned about selling of a lemon but he was also not interested in anything I had to say. Speaking over me stating the words AS IS AS AIS….. Exclaiming it is an AS IS vehicle "should I mail you what you signed? I explained I did not know about this until I took it in for a oil change at the MERCEDES DEALERSHIP- In a degrading way asked me why did I buy the vehicle , asking me why’d I wait. I tried explaining to him again that I was unaware of the oil leak and the tail light malfunction due to the fact that it was noticed for the regular service maintenance visit. This was how I knew. I explained to him I was told there were no leaks on the car and nothing mechanically was wrong. Bottom line communication with this dealership was dishonest. If I ask you about any oil leaks and mechanical issues this should be upfront. Instead it was hidden, tail light malfunction and an oil leak. They covered this up pretty well. Now we are stuck 3 mths later with a 3k repair costs while these dishonest people believe they can get away with it. I bought this 2006 car with only 61k miles. They clearly knew this was a lemon, Instead of being honest they would rather make a quick $$. Any smart business man would understand it takes just 1 person to burn to loose thousands in business, money and reputation. I expected better …… The GM STEVE WOLF is standing by " AS IS - however if I asked you is there anything mechanically wrong with the vehicle and if there are any leaks we are aware of and if I point out why is there an error on the tail light - the responses should've been honest. - Plain and simple these responses were not.
Excellent customer service! - AmyJ
Jason was very helpful and knowledgeable. He understood what I wanted and worked with me to get me a great deal. I'll definitely recommend to all my friends and family.
no radio, new ttuck - Radiowaiting
People were nice, but they broke the radio, they ordered another on, but this was a month ago and still can't get one in. (New truck with no radio), I explain to them I am on the road over 30hrs a week early or late at night and the radio helps to keep me awake,, still waiting!!!
What used to be good now bad - Cperez
Long time customer. Sold me a bad Jeep. In & out of dealership for Jeep problems... always have me hard time. Finally reported to BBB, Dept of Trans & State Attorney General
Dodge 3500 purchase - DPatterson1975
David Bynum and the Tomball Dodge team were great, first time the buying experience has been enjoyable. Enjoyed their honesty, transparency, and customer service. Love my new Ram 3500
Ideal Parts Department - njm
Our 2013 Dodge Ram 1500 needed the air suspension compressor assembly replaced and the factory part was back ordered for WEEKS! However, the employees in the parts department went above and beyond in locating the items and had my husband back in his truck in just a couple of days!
Service - Joyce
Had 1st oil change Angela was great I also had it detailed, great job it looked very clean the crew did a good job and was a good experience
Amazing! - Chriskoolkid
I had a great experience here. They were really fast and friendly. I felt very comfortable and not pressured to make a haste decision. Amazing employees and great service.
Worst experience ever - Roderick Ellis
Let me preface this review by saying that I've had many cars and I've gone to many service centers in this by far has been the worst and it is still ongoing as we speak. My jeep was called in on a recall this recall has been going on for over a year and I was called to finally scheduled my recall with the understanding that the part would be in stock. When I turn my car in at 9 a.m. this past Wednesday the gentleman told me that they would have everything done within 2 days I also had a couple of more issues with my car that I needed for them to check he told me that they would call me and let me know what's going on with my car. Well Tuesday afternoon, I got no call Wednesday morning, no call Wednesday at Thursday I called and he did not have an answer for me he said that my car was still waiting to be checked and inspected mines you that I had already rented a car for only 2 days so Cesar told me that he would check and call me back I did not get a call back until Thursday after 5 o'clock saying that there was something wrong with my evaporator and they could not find the leak. The point of this whole story is that they took my car and they told me that they would call me back about my vehicle and I got no calls I had to constantly called them and that is not good business especially when you're spending your own money to rent a car while your car is fixed. Not going to any other regular mechanic or professional they would have had my car done same day still waiting for car to be fixed and for pricing I would probably be contacting my attorneys
Liars and Thieves - TSB8C
Two things a dealership must do right: sales and service. These guys lied during and after the sale and then refuse to service under warranty issues. I was tricked into purchasing a vehicle I did not want via deceptive claims to get a non-refundable deposit. Lied to about work to correct the issues with the vehicle before taking it home. Have since returned numerous times for warranty repairs they now refuse to fix.
If you don't ask you won't receive - Lillian Lang
I have purchased 3 cars from this dealership and I am very satisfied with the salesman and the service.
Just make sure if you purchase a used vehicle you have them service it before taking possession. I had to bring my last car back for an oil change, no big deal. I highly recommend my salesman Anthony Berry, a very polite and knowledgeable young man, and Alton Williams the finance manager got me the best possible deal.
HORRIBLE AWFUL LIARS - mexicangohome
promised my car by a certain time. they took TWO DAYS LONGER! Promised my truck yesterday and today at 2 it's still in servicE!!!! last time my truck "had to bring a part from DALLAS" LIED about that
HORRIBLE GO SOMEWHERE ELSE and they put you on HOLD FOREVER
Terrible Service - jvv357
I brought my car in for transmission work. After 3wks and multiple phone calls I finally was told I needed a new transmission. They cut me a deal on labor from $105-$95. Bad part is I should have let them charge me $105. They charged me 10hrs labor for a job that everyone else in the industry charges 8hrs or less. $1400 for the transmission which they marked up over $600. Wow!! Finally after 6wks I got my car back and they had the nerve to ask if I wanted them to do some other work. If your vehicle is not in for warranty work, you better get pricing up front and do a little research before you say O.K. First and Last time I use them. Almost forgot, the core price they quoted was not the truth either.
Worse dealer on planet earth - PlanetTaneo
Unfortunately, there is no way to give "negative" stars. If possible, I would.
First, I found a price for a vehicle on the website that I really wanted. Called and talked with Eric, and told him I would come out in the evening to look at it. The vehicle was listed as "brand new". Once I arrived and met with Eric, he said that the vehicle was not here, that a manager had taken it home for the day. Even though it was not here (per Eric at that time), since I knew that was the one I wanted, I told him no need to take a test drive, just show me another vehicle on the lot that has the same features to look into. At that point, I wanted him to start running the numbers to get financing in process, as I didn't want to be there all night.
Miraculously, the vehicle was found, but the pricing was given and it was higher than the advertised price on the internet. Why post a sale price and not honor it? Well, it is because it has been "sold" to the service department to be used there, and then "sold" back to sales to sell me. The rebates that would come with a new model do not apply, since it is NOT technically a new vehicle.
After going back and forth, a deal was made and I drove out of the dealership with my dream vehicle. For (2) weeks exactly, I drove around and showed all of my friends and family about all of the cool features that this truck has.
Then, (14) days after making the purchase and signing the contract, I was called and asked to come into the dealership to discuss some paperwork. It was then told to me that after all, the bank that I signed the contract with decided that they are not going to honor it. I had to either give it back and drive home in my previous vehicle that I traded in, or sign a NEW contract with a massive increase on interest rate. YOU ARE READING THIS RIGHT. THE CONTRACT I SIGNED WAS NOT BEING HONORED BY THE FINANCE COMPANY AND DEALERSHIP AFTER (14) DAYS. Nothing changed in my credit, and nothing was shown to be inaccurate in my application. I have NEVER had a legal document that I signed given back to me and told that the SELLER is not going to honor it. If I just showed up after 2 weeks and said I do not like the terms and want to change it, they would laugh me out the door. I had to either surrender the vehicle IMMEDIATELY or pay MORE money.
I never thought signing a legally binding contract can just be denied, after 2 weeks, with no lies or wrong information listed.
The only recourse will be to let as many people as I can all over the world know that in Texas, a vehicle contract with AutoNation means NOTHING. There are NO words to describe the feeling that a contract means nothing. There is NO language in the contract stating that it is waiting for approval, but this dealership makes deals, signs contracts between customers and finance companies, without getting approvals. I thought problems like this might come from a used car dealership that could be shady, but not the dealer on a NEW vehicle. I have been lied to at every point of the process of buying a NEW vehicle. Wrong price listed, NOT new as stated, contract cancelled after (2) weeks, and either sign a NEW contract with higher terms, or take back your previously paid off trade in and act like the last (2) weeks never happened.
UPDATE: After contacting the general manager of the facility, they changed my contract again back to the original contract. I do not know how this happened in the first place, but the general manager, Nick, was beyond helpful and fixed the issue. I am confident that the financing individuals did what they did to me without his knowledge.
At the end of the day, my issued were resolved. Unfortunately, this should have never happened the way it did. Hopefully, they have taken the steps necessary to make sure moving forward this does not happen again to anyone else.
WORST PLACE EVER - Summer&Justin
By far the worst experience ever! They sold me a truck and a month later called and said we had a better deal we needed to come in and discuss it and they asked for money a month and we said uh no! And they took the keys to our new truck! Who does that?! Any other company with any sense outta respect woulda sAid I'm sorry this was our mistKe so we will make it right and we will cover the mess up and make this right. But they took the new truck and kept our two trade ins. And had someone drive us home! Sorry company. Sorry service. Sorry business! Will never ever deal with them again! They are so shady and betrays customers and lies to you constantly! And doesn't keep you involved they do every thing so messed up and backwards! But with that being said atzenhoffer Chevy in Victoria tx heard about the bs port lavaca put us through and said they can help us get into something and will make sure that never happens again! And they got us in a brand new vehicle for an amazing amazing amazing price! Amazing service! Incredible people! Upfront! Honest! Helpful! Understanding! And took very good care of us! But I'm sure by now they are used to cleaning up after the port lavaca dealers! It's dealerships like port lavaca that give car salespersonnel and car dealerships a bad rep! But if you go to atzenhoffer they will change your whole perspective on car dealerships and that's a promise!
Do not buy from this dealership! Warning stay away!!!!!! - JeffCarlile76
I purchased a used 2015 Dodge Rebel Ram a few weeks ago. Upon inspecting the truck everything was good. After doing all the paperwork I was given one key to the truck. I asked where the other key was and was told by Benny Blanco the sales agent that I would be getting the other key in a day or two. After learning that I was lied to and that I was not going to be getting a second key I stormed into the dealership demanding the key that I was promised. I was then directed to Brett Campbell (sales manager) another liar. I was loud with my frustration toward Brett of being lied to. After I told Brett what I paid for the truck he informed me that I would get a refund for the cost of the missing key. He informed Benny to try and get the key first from the previous owner and if they could not reach out to the owner to get the key they would give me a refund so I can get another key programmed. I told them great now we are talking the same language. I said thanks I will see you in a couple of weeks. Two weeks has passed now I am being told by Brett and Benny that I was never told that I would get a refund. They are both liars - don't believe anything anyone says at Texan Dodge. Never believe a car salesman. Lesson learned - I will never do business with this dealership again - I will also tell everyone I know to stay away from Texan Dodge in Humble, TX.