Awesome service department - billyb
I have used Rosie Hernandez since I bought my Yukon. She is very congenial, professional and knowledgeable. It is a pleasure doing business with her and I will continue to use Beck and Masten for service because of her and the service she provides.
Easy buy - Rhonda817
I recently purchased a new JEEP from RC Alvin. My salesman was Ron Kruger and he's a great, no pressure salesman ! This is the 2nd JEEP I've purchased from him. He just makes it an easy process and I appreciate that when it comes to purchasing a new car !
Best of the Best - MaceoSpice
Howie, and everyone at classic are professional and well trained on their vehicles. I will always buy my personal and business vehicles from this dealership as long as I'm on the road! Sabrina and Brian took their time showing us cars that fit our personality and budget, until we selected the perfect fit!
Top Reviewed Specialists At This Dealership
New truck - schifani
Louis and his staff are amazing to work with. Candice is a fantastic salesperson, she went out of her way to make sure that we were satisfied Thanks, The Schifani's
GREATEST DEALERSHIP! - Stacey67
This place is fantastic! I had a great experience with my sales professional Cyrus Pope. They were able to work with my credit, and get me into the vehicle I truly wanted. Thank you once again Mr. Pope and West Point Buick GMC!
Internet Sales Manager
Fast several - Fernie9090
That was so kind and it was a fast service everybody is friendly and they're always have a smile on their face they have coffee ready and donuts and also water that's awesome some other place don't even have this and GMC does I will recommend it to my friends
Awesome sales team! - Mojo1999
Purchased my first truck from this dealership in 2014. 3 years later and a new baby on the way, upgraded to a 2017 Yukon SLT and couldn't have been more satisfied with the entire process. I live 2 hours away and on both purchases, the deal was done online and when my wife and I arrived, it was sign and go. Laura gooch was our sales lady and will be our sales lady for future purchases to come. A 2 hour drive is totally worth it, no run around and upfront sales team. Our finance lady from the truck purchase even remembered my wife and I when we came in to sign for the Yukon. Highly recommend this dealership.
Positive because of Salesman who Takes care of business! - Pops1940
We have purchased 2 vehicles from Texan GMC in last year and Eric Candanosa handled both very well. He was very responsive and worked to represent us well.
Service beyond expectations - MikeT
We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experience by anticipating my needs, adjusting his hours to mine - even after hours, and delivering precise, accurate service that constantly exceeds expectations.
Mike in sales is also simply amazing and worked incredibly hard to get me an incredibly great deal on my new truck - very happy!
Awesome customer service - Billykrenek
This place offered me the best service at a car dealership that I've ever received in my life. Ask for Chris or Teresa because they go above and beyond to help their customers.
Finnegan auto group - Pshannon26
I gave them 5 stars because the team at finnegan auto group always takes great care of me. I've been coming to finnegan for the past 6 years and have Never had a bad experience!
Best experience ever. - Arthurthedunn
Bart Dunn and Chris Easterling made the process so easy. Bart even drove the vehicle I was interested in to me to pick me up to come in and finish the paperwork. It was the best car buying experience ever. Whole process took two hours. Thank you Chris, Thank you Bart. You guys deserve a raise.
Great experience - Bjuneau
Got great service from Drew in new car sales. Bought a new GMC Denali and love the car.
Would recommend the salesman and dealership to anyone.
Fantastic experience - wing66
Found the unit I wanted to purchase on the internet. Made a cold call to the fleet dept. as per my company rules. Mr. Gary West delivered everything he said he would when I arrived in person. Great Experience
Dishonest on trade values! - JCS1
I have no complaint with the salesman Michael Ballard. He only did what he was told by the sales manager. I traded in 2 vehicles, a 2005 Chevrolet ¾ ton crew cab w/ 4 WD, diesel that had less than 25k miles and in excellent condition. I also traded a 2014 Mercedes C250 sedan with 5k miles. After almost 2 hrs. of going back and forth the sales manager told my salesman they couldn’t give me more than 41k for the 2 vehicles. This process included at first not honoring the internet price. According to all trade in values I researched the value of both vehicles and found the value at the least 46k. A friend was interested in the truck and called in the AM on the 11th. After calling 3 times he was told the truck had already sold that morning. He asked the price and was told for 25k. I DO NOT like being lied to. I blame your sales manager. I know you are in business to make money, but I think 6500. on one trade is too much. I went in with trade in values I had researched and had online offers above what you allowed. I have purchased 8 new vehicles in the last 6 yrs. and this was the first time I traded. You got to me this time, but you will never get another chance. I told the salesman that that was the first time I had ever purchased a vehicle without pricing other dealers. Shame on me! Thanks for the worst auto deal of my life and I will let all know about this. Your reputation of being dishonest with customers will hurt you and your dealership.
POSITIVE EXPERIENCES FOR SEVERAL YEARS - Jeep
We have bought our last several cars from Bounds. Knowing the family gave us confidence we were in good hands. Anytime there seemed to be a glitch, it was quickly tended to and corrected. All seven cars were well priced and we got good trades for our old cars. My husband died and I am about to embark on a new car search. Even though I now live in the Hill Country, I'm probably going back to Bounds. I know I can trust them and they will do me right.
Worse than Third Rate Used car dealership - CherylD
They did not honor their advertised price, did not perform their 172-Point vehicle inspection and recondition check, then wrecked my SRX the day they were to deliver it and do not want to completely repair the body work. "Attitude reflects Leadership!" resonates Extremely poor customer service and poor service repair all the way to the top, General Manager K. Cooper.
8 Days before they looked at my vehicle - James Farrell
8 days and a $450 Hertz Rental Car bill later I get a call to let me know that the issue with the vehicle is not covered under warranty. The service department was so busy it took going down to the dealership a second time to even get them to look at it. In 20 minutes they diagnosed the problem, fixed it and charged me $90 for the work. That is reasonable and understand, but the fact it took 8 Days to even look at it is unacceptable and the fact they knew this and put us in a rental car is even worse (Just because its not covered under warranty. I have called multiple times to explain my case and the service guy is nice enough but says there’s nothing he can do. I would not recommend using this dealership for any service work as they think 8 Days is a reasonable amount of time for your vehicle to be parked before being looked at. Never in my 30 years of dealing with Car dealerships have I ever heard of or experienced this type of service. Even if this was covered under warranty GM is going to pick up the cost? I doubt they would have covered all those days.
used truck - William
I bought a used 2014 dodge 2500 from Gulf Coast Chevy. On the test drive the check engine light came on and they promised they would fix it so i went on and singed the paper work. 2 weeks later they told me it was ready. I picked it up and the check engine light came back on. I called several times and let them know even texted the sales person and got no response. Mean while i was left with a $1500.00 repair bill on something they assured me would be fixed.
Headache to say the least. - Brandy Riley
I am not one to leave a review, ever. After the entire process of trading a vehicle at this place, I had come to the conclusion, that car buying, and selling can leave the consumer very vulnerable. Long story short, I signed a contract on 10-10-16, and the finance guy didnt get the deal done untill days before Thanksgiving. I was told they were waiting on tax return documents to come back. After doing some research myself, that was in fact untrue. My trade-in had a loan at a local credit union, and the loan was showing to be late due to the pay off not being received for almost 2 months. I took a big hit on my credit score with the payment not being made. Then, the icing on the cake was getting a call from the finance manager (Mr Herrera) that I needed to come in and sign a new contract, because the original numbers wouldnt work with the bank, and this time around I needed 1000.00 down to complete the deal. I said no, I just want my trade back and want to be done with this place. He screamed at me over the phone that they didnt need my money, and went on and on about how they lost so much money on my deal. Which he then later called and apologized for his behavior on the phone, Im guessing someone heard him yelling at me. Once again, not my problem, I just wanted my truck back. I went back up there the following day after work, (mind you, its quite a drive) with my small children to resign the paperwork. Not one apology, not one sorry for the inconvenience, but rather a confused almost rude finance guy. He was in a hurry to get me out of there. Finally after almost 2 months of driving a vehicle I wasnt even sure that I owned, I was done with this place. I wasnt someone going in with a bad credit score, or needed a last resort, I was shopping here because I had heard great things, so I went. It was a nightmare, and did I mention I went through this process 9 months pregnant? Needless to say I wont recommend any of my clients/friends, I cant imagine anyone having to go through that nonsense. On the flip-side, Khan was super nice, and not his fault the finance department was horrible.
Do not buy from this dealership! Warning stay away!!!!!! - JeffCarlile76
I purchased a used 2015 Dodge Rebel Ram a few weeks ago. Upon inspecting the truck everything was good. After doing all the paperwork I was given one key to the truck. I asked where the other key was and was told by Benny Blanco the sales agent that I would be getting the other key in a day or two. After learning that I was lied to and that I was not going to be getting a second key I stormed into the dealership demanding the key that I was promised. I was then directed to Brett Campbell (sales manager) another liar. I was loud with my frustration toward Brett of being lied to. After I told Brett what I paid for the truck he informed me that I would get a refund for the cost of the missing key. He informed Benny to try and get the key first from the previous owner and if they could not reach out to the owner to get the key they would give me a refund so I can get another key programmed. I told them great now we are talking the same language. I said thanks I will see you in a couple of weeks. Two weeks has passed now I am being told by Brett and Benny that I was never told that I would get a refund. They are both liars - don't believe anything anyone says at Texan Dodge. Never believe a car salesman. Lesson learned - I will never do business with this dealership again - I will also tell everyone I know to stay away from Texan Dodge in Humble, TX.
We were looking for a truck and looked all across Texas.... - Rarshaiz
We were looking for a truck and looked all across Texas. I found the truck we bought on ebay from this seller but i think they go by Gulf Coast Chevy now but the address is for this dealer off google maps. May be a name change.
Anyways after working through ebay with Todd Baker We did a surprise drop in since it was close to where we live. After taking a test drive we came back and made a deal that we just could not let go.
While we waited for finance to go through we decided to leave the dealer to go to Lake Jackson. I think they were worried we would not come back but they did not chase us down or try to keep us there (unlike some dealers i know). They called us while the wife and I were eating lunch and gave us the scoop and we told them done deal we will be back shortly.
Long story short this was the best and least hassle free buying experience we have had yet buying a vehicle. Everyone was was great to work with. If you check them out ask for Todd and tell him the Pennington's sent you.
Fraud in lieu of customer draw - wmiller1733
This dealership is sending out mailers with scratch and win instructions. The instructions are very vague (understandably so) in describing what is "won" if you scratch off 4 identical numbers (the numbers were $5,000 on our card). The flier also says that no purchase is necessary to enter or win...of course, you're told you're a winner when you scratch 4 identical numbers but what you win is a chance to enter the drawing for $50,000 provided you go to the dealership, be bombarded by their sales people who are like vultures and hang out until the drawing determines that you are, in fact, not a winner. I call this fraudulent practices and should not be allowed to continue.
I had a very easy time buying a car. There was no back... - uhsigep96
I had a very easy time buying a car. There was no back and forth. I called Robert, he gave me a pretty good price that was within a few 100 dollars of a couple of other dealerships but he answered all my questions in a non carsaleman kind of way. Just a friendly guy. I showed up and he sold me the car for the price he quoted. I had no haggle. I paid cahs and they showed me warranty info and other finance things and when I declined them they were okay. They didn't threaten me or take my car away. Just a stand up guy.
West Point Buick GMC
Chevrolet Buick GMC Sales Manager
Classic Auto Group Galveston