Another Great Car Buying Experience with Woody - lawless
I was able to talk with Woody about what I wanted in a car, what I was willing to spend and Woody did a GREAT job advising me on the type of car that would meet my needs. Woody was very knowledgeable on all of the makes and models of cars that met my criteria, discussed the pros and cons of each with me and assisted me in making a decision. He also did a great job of putting me in the type of car I wanted for the amount of money I wanted to spend. He was very straightforward and forthcoming during the whole process and I truly appreciated the honesty. The process was low stress and I felt no pressure. I would highly recommend working with Woody for your next car purchase!
Other Dealerships Can't Compare - rgh
I smile when I hear the Classic commercials on radio or TV. Howie says "no hassle car buying experience--"Island Style"" It is that X 10!!
Jeff Johnson is always awesome to work with. Attention to every detail, knowledgeable about the product and the market and a great person.
I prefer to shop local when ever I can. Many of my friends and colleagues ask why I purchase my vehicles on the island when there is a "world of dealerships" out there. It is simple-- never a hassle, awesome people from sales -to financing -to service, great pricing and knowledge of the product they sell. A dealership you want to come back to and have your friend's and family shop there as well.
Love my new truck--and will love the next one too!! Rhonda Gregg Hirsch
Top Reviewed Specialists At This Dealership
Easy purchase! - chuy_z28
Came in and purchased a new truck. Highly recommend it. Got financing through them, and I currently get service on my other vehicles through them too so it was a easy choice.
Quick, Friendly & Helpful - JayP
I had great people working with me, Steve Reich & Annette Harris. They made purchasing a vehicle a quick and pleasurable process. On the way home I stopped at the grocery store and two guys were checking out my NEW 2016 Canyon. I told them about my experiences looking at vehicles over the last couple of months, they both happily took one of Steve's cards.
It was amazing getting a New Truck - MemoHdezMartinez
First time with a truck GMC Denali
In love with everything that's inside and outside .
The Salesperson what's friendly, and he did help me buy the truck
Best dealership - Ls1perf
Best dealership. Been going to the same sales man Alfredo, always helpful on picking out the perfect truck, and best customer service I been to.
Great Customer Service - CP3
We had the pleasure of purchasing our vehicle at Don Elliott Autoworld. Johnny Garcia was our salesman. He was open and honest about the vehicle pricing and how it compared to other vehicles for sale at other dealerships. He was patient with us and made sure our needs were met. We also interacted with Crystal who was equally helpful. Our appointment was setup by Ashley and she made sure our questions were answered before making the 1.5 hour trip to the dealership. Great Staff!!
Great service - JaimieC
They always handle my needs in a timely fashion. They always take it next level with smiles and a car wash. Thank you for the great service
Best experience ever. - Arthurthedunn
Bart Dunn and Chris Easterling made the process so easy. Bart even drove the vehicle I was interested in to me to pick me up to come in and finish the paperwork. It was the best car buying experience ever. Whole process took two hours. Thank you Chris, Thank you Bart. You guys deserve a raise.
Great purchasing experience. - Bellabunny
I feel I got an excellent deal on my car. It had all the options I wanted and more for a better price than I found anywhere else. All the staff I met at the dealership were knowledge and helpful. I love the security of their Warranty Forever program.
2011 BUICK REGAL - Tonya and Tyrone Walton
Too many issues wrong with the car before the warranty expired, however, now that the warranty is expired the same issues that was being brought to their attention earlier has gotten worst and they want to charge you these high prices. I have had an engine replaced, on the second transmission within one month of replacing the transmission. They have destroyed my gear, replaced the seat warmers 3 times within two years. Now the car is squeaking badly. Only after changing my transmission did this noise occur. I got a second opinion at this point and I have been told that they did not put a cap on the transmission because there is a hole in it. The dealership claims the hole is normal and that is not causing the noise. All throughout this process they practically was willing to give me a brand new car to trade in the one I bought. I declined it because I will never buy another car that this dealer promotes.
Dishonest on trade values! - JCS1
I have no complaint with the salesman Michael Ballard. He only did what he was told by the sales manager. I traded in 2 vehicles, a 2005 Chevrolet ¾ ton crew cab w/ 4 WD, diesel that had less than 25k miles and in excellent condition. I also traded a 2014 Mercedes C250 sedan with 5k miles. After almost 2 hrs. of going back and forth the sales manager told my salesman they couldn’t give me more than 41k for the 2 vehicles. This process included at first not honoring the internet price. According to all trade in values I researched the value of both vehicles and found the value at the least 46k. A friend was interested in the truck and called in the AM on the 11th. After calling 3 times he was told the truck had already sold that morning. He asked the price and was told for 25k. I DO NOT like being lied to. I blame your sales manager. I know you are in business to make money, but I think 6500. on one trade is too much. I went in with trade in values I had researched and had online offers above what you allowed. I have purchased 8 new vehicles in the last 6 yrs. and this was the first time I traded. You got to me this time, but you will never get another chance. I told the salesman that that was the first time I had ever purchased a vehicle without pricing other dealers. Shame on me! Thanks for the worst auto deal of my life and I will let all know about this. Your reputation of being dishonest with customers will hurt you and your dealership.
POOR SERVICE AND OUTRAGEOUS PRICE FOR REPAIRS - L Brown
TOOK MY 2010 BUICK LACROSS IN TO SEE WHY MAINTENCE REQUIRED LIGHT WAS ON. GREGG SAID IT WOULD ONLY TAKE A FEW MIN. TOO 2 1/2 HOURS. THEN WAS TOLD THAT I NEED TO CATALYTIC CONVERTERS THAT WOULD COST $1,000.00 EACH AND THE LABOR WOULD COST $1,000 ALSO.
TOOK MY CAR BACK AND 2 DAYS LATER CONTACTED THE PARTS DEPARTMENT MYSELF TO GET A QUOTE AND WAS TOLD THAT THE PARTS WOULD COST ME ABOUT 500 TO 541 EACH.
IF I WOULD HAVE LET THEM WORK ON MY CAR I WOULD HAVE BEEN RIPED OFF. DON'T KNOW IF THIS IS BECAUSE I'M A FEMALE OR NOT BUT I WILL BE REPORTING THIS TO NEWS MEDIA AND ANYONE ELSE THAT WILL LISTEN. A TOTAL RIP OFF.
8 Days before they looked at my vehicle - James Farrell
8 days and a $450 Hertz Rental Car bill later I get a call to let me know that the issue with the vehicle is not covered under warranty. The service department was so busy it took going down to the dealership a second time to even get them to look at it. In 20 minutes they diagnosed the problem, fixed it and charged me $90 for the work. That is reasonable and understand, but the fact it took 8 Days to even look at it is unacceptable and the fact they knew this and put us in a rental car is even worse (Just because its not covered under warranty. I have called multiple times to explain my case and the service guy is nice enough but says there’s nothing he can do. I would not recommend using this dealership for any service work as they think 8 Days is a reasonable amount of time for your vehicle to be parked before being looked at. Never in my 30 years of dealing with Car dealerships have I ever heard of or experienced this type of service. Even if this was covered under warranty GM is going to pick up the cost? I doubt they would have covered all those days.
Terrible Service - jvv357
I brought my car in for transmission work. After 3wks and multiple phone calls I finally was told I needed a new transmission. They cut me a deal on labor from $105-$95. Bad part is I should have let them charge me $105. They charged me 10hrs labor for a job that everyone else in the industry charges 8hrs or less. $1400 for the transmission which they marked up over $600. Wow!! Finally after 6wks I got my car back and they had the nerve to ask if I wanted them to do some other work. If your vehicle is not in for warranty work, you better get pricing up front and do a little research before you say O.K. First and Last time I use them. Almost forgot, the core price they quoted was not the truth either.
Finance/Randy Bryant is a joke and worst human being - Jkhsur
Randy Bryant is a joke. He is the biggest condescending person that I have ever met.. It seems that he is just an unhappy man. It seems he is upset that he is at a dead end job and the younger generation is doing better than him.I would highly recommend using another dealership. The finance department says they put your money and down payment towards one thing and don't do it. Then when they(Randy Bryant) get called on their lies they get defensive and condescending because this younger generation just outsmarted them
Headache to say the least. - Brandy Riley
I am not one to leave a review, ever. After the entire process of trading a vehicle at this place, I had come to the conclusion, that car buying, and selling can leave the consumer very vulnerable. Long story short, I signed a contract on 10-10-16, and the finance guy didnt get the deal done untill days before Thanksgiving. I was told they were waiting on tax return documents to come back. After doing some research myself, that was in fact untrue. My trade-in had a loan at a local credit union, and the loan was showing to be late due to the pay off not being received for almost 2 months. I took a big hit on my credit score with the payment not being made. Then, the icing on the cake was getting a call from the finance manager (Mr Herrera) that I needed to come in and sign a new contract, because the original numbers wouldnt work with the bank, and this time around I needed 1000.00 down to complete the deal. I said no, I just want my trade back and want to be done with this place. He screamed at me over the phone that they didnt need my money, and went on and on about how they lost so much money on my deal. Which he then later called and apologized for his behavior on the phone, Im guessing someone heard him yelling at me. Once again, not my problem, I just wanted my truck back. I went back up there the following day after work, (mind you, its quite a drive) with my small children to resign the paperwork. Not one apology, not one sorry for the inconvenience, but rather a confused almost rude finance guy. He was in a hurry to get me out of there. Finally after almost 2 months of driving a vehicle I wasnt even sure that I owned, I was done with this place. I wasnt someone going in with a bad credit score, or needed a last resort, I was shopping here because I had heard great things, so I went. It was a nightmare, and did I mention I went through this process 9 months pregnant? Needless to say I wont recommend any of my clients/friends, I cant imagine anyone having to go through that nonsense. On the flip-side, Khan was super nice, and not his fault the finance department was horrible.
Sells vehicles with poor quality repairs! - MPwp1983
Bought a truck sight unseen, vehicle had previous damage that the dealer claims they never knew about. Total hack job, paint is literally falling off the truck and leaks air and water. Totally taken advantage of.
Do not buy from this dealership! Warning stay away!!!!!! - JeffCarlile76
I purchased a used 2015 Dodge Rebel Ram a few weeks ago. Upon inspecting the truck everything was good. After doing all the paperwork I was given one key to the truck. I asked where the other key was and was told by Benny Blanco the sales agent that I would be getting the other key in a day or two. After learning that I was lied to and that I was not going to be getting a second key I stormed into the dealership demanding the key that I was promised. I was then directed to Brett Campbell (sales manager) another liar. I was loud with my frustration toward Brett of being lied to. After I told Brett what I paid for the truck he informed me that I would get a refund for the cost of the missing key. He informed Benny to try and get the key first from the previous owner and if they could not reach out to the owner to get the key they would give me a refund so I can get another key programmed. I told them great now we are talking the same language. I said thanks I will see you in a couple of weeks. Two weeks has passed now I am being told by Brett and Benny that I was never told that I would get a refund. They are both liars - don't believe anything anyone says at Texan Dodge. Never believe a car salesman. Lesson learned - I will never do business with this dealership again - I will also tell everyone I know to stay away from Texan Dodge in Humble, TX.
We were looking for a truck and looked all across Texas.... - Rarshaiz
We were looking for a truck and looked all across Texas. I found the truck we bought on ebay from this seller but i think they go by Gulf Coast Chevy now but the address is for this dealer off google maps. May be a name change.
Anyways after working through ebay with Todd Baker We did a surprise drop in since it was close to where we live. After taking a test drive we came back and made a deal that we just could not let go.
While we waited for finance to go through we decided to leave the dealer to go to Lake Jackson. I think they were worried we would not come back but they did not chase us down or try to keep us there (unlike some dealers i know). They called us while the wife and I were eating lunch and gave us the scoop and we told them done deal we will be back shortly.
Long story short this was the best and least hassle free buying experience we have had yet buying a vehicle. Everyone was was great to work with. If you check them out ask for Todd and tell him the Pennington's sent you.
Fraud in lieu of customer draw - wmiller1733
This dealership is sending out mailers with scratch and win instructions. The instructions are very vague (understandably so) in describing what is "won" if you scratch off 4 identical numbers (the numbers were $5,000 on our card). The flier also says that no purchase is necessary to enter or win...of course, you're told you're a winner when you scratch 4 identical numbers but what you win is a chance to enter the drawing for $50,000 provided you go to the dealership, be bombarded by their sales people who are like vultures and hang out until the drawing determines that you are, in fact, not a winner. I call this fraudulent practices and should not be allowed to continue.
I had a very easy time buying a car. There was no back... - uhsigep96
I had a very easy time buying a car. There was no back and forth. I called Robert, he gave me a pretty good price that was within a few 100 dollars of a couple of other dealerships but he answered all my questions in a non carsaleman kind of way. Just a friendly guy. I showed up and he sold me the car for the price he quoted. I had no haggle. I paid cahs and they showed me warranty info and other finance things and when I declined them they were okay. They didn't threaten me or take my car away. Just a stand up guy.