GT Tan is awesome! - Houston Blog
We were not sure what model to choose in the beginning. Our sales experts GT Tan and Ed Jensen at Russell & Smith did a great job by taking time to compare and show all options and differences. We found the best one. GT Tan also went through every function in the main audio and system control center and demonstrated the features. GT Tan even ride home with us in the brand new detailed Pilot to ensure we understand and operate properly. What an awesome car buying experience. Excellent jobs!
Great experience - Planet1234
I worked with Mr. Byrd for the first time and the experience was good. He has a great attitude with customers and is hard working
New CRV purchase May 2017 - Martha H
My family and I have been JEH customers since the early 1990's. In the past 12 months, my family, friends and I have purchased 4 new vehicles from Rashad because of our referrals and Rashad's outstanding salesmanship. Rashad is very professional, personable and was willing to work with us in selection of our vehicles and completing the deal. My family and I will continue to refer others to Rashad and JEH. Kindest Regards, Martha Hungate
Delighted with the Service Dept. - Buddy Scott
I requested the service department work on my 2012 Mazda Miata. The mechanic pulled the transmission and replaced my clutch, pressure plate, throw out bearing and back seal. The cost was as predicted, the mechanic work was completed faster than I could have imagined, and all were friendly and courteous--a perfect experience.
Added warranties without telling me - Peter C.
I was supposed to pay cash for a used car last December, but was convinced by finance officer to get a loan to build my credit. Then I was told I can only make 2k down payment for loan to be approved. Then he added 3 warranties totaling a little over $2000 WITHOUT INFORMING ME.
I already complained (was told finance officer was no longer connected with them) and talked with Coxi. 2 of 3 warranties were canceled. Talked with GM and he did a good job reiterating it was my fault for signing loan agreement without double checking the fine print. Then I was given a hard time regarding the 3rd warranty. Still, he gave his word that amount for 3rd warranty will be reimbursed. This was early January and it is now April. Where is it???
It is indeed my fault for not checking the loan agreement. I live 90+ miles away, been there whole day and just wanted to go home and get the transaction over with and I trusted them. However, for the Honda of Clear Lake management to push the blame entirely on me must mean it's acceptable if I didn't notice it? Is this the moral standard you hold your employees to? A finance officer's job is clear-cut - it's to facilitate payment/loans and explain it to customers, including additional services and expenses isn't it? Having missed mentioning $2000+ worth of warranties added because there were too many things happening during that transaction is not an excuse when it is clearly part of his job.
A pleasant experience - JenniferB
My experience at Community Honda was very pleasant. My salesman Efrain Ruiz is such a people person, so friendly and helpful. I'm very happy with the purchase I made and the service I received. I would recommend this dealership to anyone in the market to purchase a vehicle, a Honda in particular.
Great experience - tc2017
Sales person was nice and was willing to help us out to get my significant other his very own car. He suggested options to do to qualify through the bank and was prompt throughout the entire process. The finance was very nice and explained everything very throughly.
Routine maintenance - Cassiecar
From scheduling appointment to the completion of service, everything was geared to excellent customer service. As a long time customer at this Honda dealership, I have always been pleased with all interactions.
Spring Branch Honda- Houst Service Dept and Service Manager - honda
Since we bought Honda CRV in 2014, we had excellent service and Service Manager Mr. Ali. Wonderful Manager!!!
We strongly recommend in Honda owners to take your car to this dealership both for buying and serving
Service center consistently falls short of expectations. - jwb473
We bought our 2015 Odyssey here and the purchasing experience was good but this is the 3rd time the service center has been problematic. Way too much to type, but we now have an appointment with Spring Branch Honda to have our recall work done. I give up with Honda Cars of Katy.
Best sales team! - George fullen
I went in to buy a honda ridgeline. But I was way upside down on used car I was in already. Was told other dealer I need $5,000.00 down with trade. Did not get ridgeline. But salesman got me out of bad car and into a 2014 nissan frontier with $0.00 down out of my pocket. Best sales man Brett Bailey and manager team I ever worked with. Would recommend anyone to buy from streater smith honda!
Cheating customer - Ivan
Today I went to do recall and oil change on my Honda Odyssey. They text there was no transmission fluid in the transmission at all. I went back to the shop that I did the service. They take out the whole gallon oil from transmission. I think the dealer try to cheating customer $135 to change transmission oil again. Next time I don't even know I should go back to dealer to do services anymore.
New Car Purchase - Wes W
Excellent experience working with Weston Unruh, Internet Sales. Very Professional, knows his product and was extremely helpful in explaining all the new technology. Worked with us to find a satisfactory price. Overall car buying experience was positive.
Best and most painless car buying experience I have ever... - susieq1080
Best and most painless car buying experience I have ever had. Salesman knew what I wanted and between himself and the manager they made it happen in very little time. No haggling, just awesome customer service, and was even greeted with a handshake from the owner. Not to mention after coming home with the car I received a thank you gift of cookies and a card. I would recommend this dealer to everyone in the Clear Lake area. I have been a loyal Honda customer since 2001 and I wouldn't go anywhere else but Classic Honda in Galveston in the future.
Internet Sales Manager
Honda of Spring