Best First Car Buying Experience I could Ask for. - Steven Post
Was very impressed with this dealership. Used the TrueCar app to find the car I wanted and Russel & Smith was the only dealership in the Austin and Houston area to match my price. I requested a true out the door cost from David Boyd and he responded within a few hours on Christmas Eve to get me a number. Once arriving to the dealership we reviewed the deal he gave me and there was no additional charges and such like you will see at most dealers. Staff was extremely friendly and I would highly suggest this dealership to my friends and family.
Best Car Buying Experience Ever - Jeanie Wilkinson
From the email to inquire about the vehicle to the signing of the final paperwork in the finance office...the entire experience was very professional and pleasant and resulted in us purchasing a vehicle we are very happy with. Lewis Byrd answered all of our questions and most of all, no pressure or heavy handed sales. He was all about us and meeting our needs.
Easy and Professional - rpatton121
We traveled an hour past two other dealerships to shop at John Eagle based upon positive web reviews. We were not disappointed and arrived back home in less than 5 hours with our new car (includes 2 hours drive time). EVERYONE was friendly and professional, making it an easy, pleasant experience.
Merry Christmas - Marry Christmas
Our salesman didn't pressure us. Michael answered all of our questions and was very patient as we looked at many vehicles. He showed us the best deals. We are very happy with our new Hybrid Accord. 2017
Honest and reliable - Lolo
The salesman was very honest and nice. They are very helpful and patient. They explain everything to you and answer all your questions and concerns.
Norma Floyd - Norma Floyd
I picked up my 2012 Homda Coupe today. I want to thank Vy and Lee for their kindness and making me feel very important. Ask for Vy if you need a new vehicle. He is a wonderful person to have on your side. Thanks Vy!!!
Best customer services - jnguyen2303
Everyone was very helpful and friendly especially Anthony Nguyen and Danny Tran. Make sure to check out their deals before buying. Definitely will recommend to everyone
Great experience - Juston Warren
Great experience would recommend everyone to buy here. Mike did an outstanding job. Got a great deal and it didn't take long at all.
Best sales team! - George fullen
I went in to buy a honda ridgeline. But I was way upside down on used car I was in already. Was told other dealer I need $5,000.00 down with trade. Did not get ridgeline. But salesman got me out of bad car and into a 2014 nissan frontier with $0.00 down out of my pocket. Best sales man Brett Bailey and manager team I ever worked with. Would recommend anyone to buy from streater smith honda!
Do NOT purchase your vehicle here! - saraymart
Do NOT purchase your vehicle at Spring Branch Honda. In hopes of finding the perfect car upon college graduation, my father went to Spring Branch Honda to fulfill this mission. We were looking for a 2017 Honda CR-V which we had previously seen in Honda of Katy but were trying to get at a better price. The sales person which assisted my father, Calvin Tran, deceived my father into thinking he was getting a great deal. The vehicle report (papers that are shown on the dashboard of the vehicle) Calvin initially showed my father stated the vehicle was worth ~ $36,000. My father negotiated $33,000 and Calvin came back with a counteroffer of ~$33,250. Thinking this was a great deal my father took it immediately.
Coming back home and reviewing all the paperwork, we saw the actual vehicle report that belonged to the Honda CR-V. We saw the Honda was actually valued at $33,295. At first, we thought this was the incorrect paperwork, however we checked the VIN number of the vehicle and it matched the vehicle report. The so called “deal” was only $45 dollars off.
It was VERY humiliating and upsetting for my father to realize he had been tricked that way. Honesty is extremely important in any situation, especially when making such a big purchase. The next morning, my father went to Spring Branch Honda to complain about what he had just found out. He tried to confront the sales person about what he did to him but the staff lied about him not being at work. One of the managers tried to help my father and apologized profusely about the situation. He even gave him his word that he would deduct $2,000 from the deal because of what happened. He mentioned that he was not the Senior Manager thus the deal had to be made the following day. Less than three hours later, the manager called me telling me the deal did not go through. He did not even have the courtesy to talk to my father first who was the one he made the deal with.
Long Story Short, Do NOT buy your vehicle here. The dealership does NOT care about the customers and will do whatever they can to scam you. If you want honest people and great customer service, go elsewhere.
Worst Dealership Ever!!! - Marti W.
I wish I would have read the reviews first before I wasted my time driving all the way across town to deal with these people. Their business practice is so crooked and so severely lacking that I hope this review saves people the headache and the time of dealing with them.
We test drove a car yesterday. Before we left , Marissa, the Manager, stated that they made a mistake on the price and that the price would increase in 48 hours. I called back in less than 24 hours and they said the price already went up $2,000 and that they would not honor the price they quoted when I test drove the car. When I spoke to the salesman about it, he said the Manager told me 24 hours (which she did not, as my daughter heard her also and I even wrote it down) and that the car was just on sale at the time I looked at it. Either way, it's not my problem if they made a mistake on the price, plus I called back even before 24 hours was up, so their argument is full of it.
I have dealt with numerous dealerships from Houston to San Antonio and Dallas in the past year, as I recently bought a new car and have been looking for a used car for my child for several months. I know car salesmen don't have the best reputation, but this one goes far beyond their usual deceptive practices. This is the only dealership that I have encountered thus far that when you are trying to make a deal, does not honor what they say and switches things up when you are in the middle of trying to make a deal.
Timing Belt replacement - Frans
Timing belt replaced as per recommended interval
Clattering noise at startup which disappears in 3-4 minutes after startup indicating a faulty timing belt tensioner . Belt water pump and seals replaced but NOT the tensioner . This being a kind of major overhaul why not replace the tensioner ??? Now 20 thousand mile later all needs to be replaced again?? This is the worded dealer ship service ever encountered
The Service representative is trying to charge me for a new full belt replacement job? I beg your pardon 20 thousand mile and it is actually not done right in the first place? Forgetting or just not replacing one of the major components during a timing belt change? Come on let's get real this is BAD BAD BAD ! It is also not the first time we have bad service work done on this car .
Gillman Honda Review - Gillman Honda Review
The vehicle sticker, sales and finance department said the Nitro package was on my car. The Nitrogen package included nitrogen filled tires and a road hazard warranty that covered the tires and wheels in case of damage. I was told that it is already on the car. I did not think it was smart to pay for nitrogen when 78% of the air we breath is nitrogen. That sounded like a scam. However, it included the tire and wheel road hazard.
On December 3rd at about 5:30, a bolt punctured my car tire while driving. I called the Honda dealership about an hour before they closed requesting assistance. They told me that they would have to find my paperwork and call me back. They didn't call back so I called them. They told me that I would have to deal with it on Monday because they were closed on Sunday. I called on Monday and the person that checked my contract folder said there was nothing in it about a warranty, not even the extended warranty that is separate from the Nitro package. I asked to speak with Crystal (sales manager) and she claimed that I got such a good deal on the car that there was not Nitro package warranty. I told her it was on the sticker and sales contract. She told me that there was nothing she could do for me. I then called the main office and spoke with Stacey Gillman's assistant, Debi Adams, and she told me she was going to call Aldo Cortes, the manager at Gillman Ft. Bend. Gillman Ft. Bend responded with an offer to try and repair the tire this one time as a courtesy. My response is that I have a warranty and they need to honor that warranty today and in the event of any future problem as specified in the warranty.
Gillman Honda has breached our agreement for purchase by refusing to honor it in it's entirety. They have neglected to honor our agreement and have deliberately defrauded me out of money.
Best and most painless car buying experience I have ever... - susieq1080
Best and most painless car buying experience I have ever had. Salesman knew what I wanted and between himself and the manager they made it happen in very little time. No haggling, just awesome customer service, and was even greeted with a handshake from the owner. Not to mention after coming home with the car I received a thank you gift of cookies and a card. I would recommend this dealer to everyone in the Clear Lake area. I have been a loyal Honda customer since 2001 and I wouldn't go anywhere else but Classic Honda in Galveston in the future.
Internet Sales Manager
Honda of Spring
New and Pre-Owned Sales Consultant