Exceptional service - Ducati Rider
I've bought dozens of cars over the past two decades, and I've experienced all levels of service during the sales process. We were looking for a new Fit for our daughter and did an internet inquiry to Honda of Spring which was handled by Robert Doolittle. Robert was a real professional that knows his product line, and he responded very quickly with a good internet price. It was a joy to meet him when we arrived to test drive a car, and there was never an ounce of pressure to make a purchase. We liked the car, but said we wanted to think about it overnight, and he agreed without a minute's hesitation. I texted him the next day, said I'd like to get the car, and wanted the window's tinted and another item or two. Never a moments hesitation in his professional demeanor and when we arrived at the designated time we said we'd come by to pick it up, the car was done and sitting in the delivery area with a big red bow on it for our daughter!
After we did the paperwork, Robert went over the car with our daughter the second time, showing her everything from how to check the oil to how to set up her phone.
I won't know about how the rest of the dealership is till we go back, but if Robert is any indication, it should be a good experience. I will say, however, that his care and concern and attention to detail was exceptional and he made buying this Honda a pleasure.
Wouldn't buy a car anywhere else - Pat B
Ian Nylander and G.T. Tan made the process of buying my newest car from Russell & Smith Honda effortless. This is at least my 5th car that I've bought from Russell & Smith Honda and I can't think of anyplace else I would rather buy a car. The service and the time that Ian and G.T. spent with me on getting me just the right car and getting me acclimated in my new car is invaluable.
5 cars and counting. I love John Eagle Honda - Oralia Galvan
I have purchased 5 cars from here. Painless process and great customer service. After the sale, the service department takes great care of us. This is my only place to buy cars and I always recommend it to friends and family.
Merry Christmas - Marry Christmas
Our salesman didn't pressure us. Michael answered all of our questions and was very patient as we looked at many vehicles. He showed us the best deals. We are very happy with our new Hybrid Accord. 2017
Added warranties without telling me - Peter C.
I was supposed to pay cash for a used car last December, but was convinced by finance officer to get a loan to build my credit. Then I was told I can only make 2k down payment for loan to be approved. Then he added 3 warranties totaling a little over $2000 WITHOUT INFORMING ME.
I already complained (was told finance officer was no longer connected with them) and talked with Coxi. 2 of 3 warranties were canceled. Talked with GM and he did a good job reiterating it was my fault for signing loan agreement without double checking the fine print. Then I was given a hard time regarding the 3rd warranty. Still, he gave his word that amount for 3rd warranty will be reimbursed. This was early January and it is now April. Where is it???
It is indeed my fault for not checking the loan agreement. I live 90+ miles away, been there whole day and just wanted to go home and get the transaction over with and I trusted them. However, for the Honda of Clear Lake management to push the blame entirely on me must mean it's acceptable if I didn't notice it? Is this the moral standard you hold your employees to? A finance officer's job is clear-cut - it's to facilitate payment/loans and explain it to customers, including additional services and expenses isn't it? Having missed mentioning $2000+ worth of warranties added because there were too many things happening during that transaction is not an excuse when it is clearly part of his job.
Great experience - texastoaster30
I had a great experience at big star honda everybody that i came in contact was professional.they gave me a great deal and where knowledgeable on all vehicles they showed me and always had a smile no matter what i recommend anybody do business with dealership you will be glad you did.
Awesome - Nataliemarie95
I'm happy I was able to leave with the car I wanted without a deposit and perfect monthly payments, couldn't ask for more!
Alan Tran at Sterling McCall Rocks!! - Pratikdp23
Simply amazing service! Our salesman Alan Tran was very knowledgeable and very patient. Did not only sell us the car but made sure he taught us how to use the features. Definitely recommend this place to anyone who is in market for a new vehicle. Ask for Alan Tran!
Forgot to tighen bolts - Jessie
Had an oil change for the first time, and when i got home I received a call that they forgot to tighten the bolts under my car, so i go back with very scary feeling that anytime along the way i might have an accident because of that loosen bolts. how unprofessional to forget those important matters on your car.
Best sales team! - George fullen
I went in to buy a honda ridgeline. But I was way upside down on used car I was in already. Was told other dealer I need $5,000.00 down with trade. Did not get ridgeline. But salesman got me out of bad car and into a 2014 nissan frontier with $0.00 down out of my pocket. Best sales man Brett Bailey and manager team I ever worked with. Would recommend anyone to buy from streater smith honda!
Spring Branch Honda- Houst Service Dept and Service Manager - honda
Since we bought Honda CRV in 2014, we had excellent service and Service Manager Mr. Ali. Wonderful Manager!!!
We strongly recommend in Honda owners to take your car to this dealership both for buying and serving
The bait and switch kings - Jdfewox
Don't believe what the sticker says. I purchased a 2017 accord and told them I was fine and I would pay the sticker price. It was only when I got home that I noticed the list price was $1000 on the purchase order. There was no line item, magically 22,986 was now 23,986. I called them and was told that it was a fee that covered "getting the car ready for sale". So I'm not sure what they did but it took $1k to get a 2017 ready to be sold.
I informed the manager that this fee was not conveyed to me by the salesman but to no avail. I returned the car and advise anyone looking to purchase from this dealer to watch out for these sleaze xxxxx. You will never get a car from this dealer at or below the advertised or sticker price.
I would also like to add that potential buyers need to be weary of any 5 star reviews for a car dealership. I can't imagine anyone loves everything about buying a car.
Gillman Honda Review - Gillman Honda Review
The vehicle sticker, sales and finance department said the Nitro package was on my car. The Nitrogen package included nitrogen filled tires and a road hazard warranty that covered the tires and wheels in case of damage. I was told that it is already on the car. I did not think it was smart to pay for nitrogen when 78% of the air we breath is nitrogen. That sounded like a scam. However, it included the tire and wheel road hazard.
On December 3rd at about 5:30, a bolt punctured my car tire while driving. I called the Honda dealership about an hour before they closed requesting assistance. They told me that they would have to find my paperwork and call me back. They didn't call back so I called them. They told me that I would have to deal with it on Monday because they were closed on Sunday. I called on Monday and the person that checked my contract folder said there was nothing in it about a warranty, not even the extended warranty that is separate from the Nitro package. I asked to speak with Crystal (sales manager) and she claimed that I got such a good deal on the car that there was not Nitro package warranty. I told her it was on the sticker and sales contract. She told me that there was nothing she could do for me. I then called the main office and spoke with Stacey Gillman's assistant, Debi Adams, and she told me she was going to call Aldo Cortes, the manager at Gillman Ft. Bend. Gillman Ft. Bend responded with an offer to try and repair the tire this one time as a courtesy. My response is that I have a warranty and they need to honor that warranty today and in the event of any future problem as specified in the warranty.
Gillman Honda has breached our agreement for purchase by refusing to honor it in it's entirety. They have neglected to honor our agreement and have deliberately defrauded me out of money.
Best and most painless car buying experience I have ever... - susieq1080
Best and most painless car buying experience I have ever had. Salesman knew what I wanted and between himself and the manager they made it happen in very little time. No haggling, just awesome customer service, and was even greeted with a handshake from the owner. Not to mention after coming home with the car I received a thank you gift of cookies and a card. I would recommend this dealer to everyone in the Clear Lake area. I have been a loyal Honda customer since 2001 and I wouldn't go anywhere else but Classic Honda in Galveston in the future.