Rating for 30,000 annual check-up - SELEV
Westside Lexus has provided me with great service since I acquired my RC 350 in 2015. The quality of my RC and the service that Westside Lexus has provided me has been 5-stars. Westside is an outstanding dealership and they sell the best cars in the car industry.
Routine Service - TruNJ17
Based on the service we receive at the Northside Lexus; our next purchase will definitely be a Lexus. The service is second to none. Customers are made to feel welcome from the moment of arrival until the time the vehicle is returned, washed and vacuumed. When considering a new or used car, it would be a wise choice to consider Northside Lexus.
Outstanding Service EXCEPT - lgcglgcg
I have bought 4 or 5 LS series since 1990 and have received outstanding service, On 7-25-17 I turned my LS460 in for wheel balancing and a detail of the car. At the Service area my service tech had moved from an office to a cubicle area shared by 2 techs---and no chair or privacy to be with the customer. A key factor in buying another Lexus is the service. What is going on here??
Another change is now you go to a service reception area to obtain a loaner which has 3-4 workers. It took 27 minutes to obtain the paperwork for the loaner----in the past my service tech had it done in a few minutes---What is going on here??
The overall facility is outstanding---great customer waiting area--open area with TV--quiet area--and work area with devices. Coffee and refreshments available--very clean and comfortable.
But who and why the service tech changes--RETHINK them whoever you are!!
Fraud at finance department - Freddie
Fraud at finance department
First, he offered a extended warranty for 100000 miles absolutely complementary. When I noticed I was charged, he made some exuses that soe taxes have been taken out by his boss. Further investigation showed I was charged without my consent.
I cancelled it by contacting the bank and the company who delivers the warranty.