Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Looking after their customers - Happy camper
Good service. Felt my business was appreciated. They went above and beyond to make sure my problem was fixed. Thoughr about taking my car to larger city to be serviced. They proved they could handle the problem well.
Awesome dealership great experience - don diamond
I bought a new F150 from them and had a great experience. love my new truck, I even got a bed liner and cover with running boards. and I brought my son back and he bought a new fusion. highly recommend the store.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
Poor business practice with sales tax and completing a... - EDrgr
Poor business practice with sales tax and completing a sale vs. rataining who would have been a loyal customer. Agreed on an out-the-door price and received notification 2 wks later more money was owed due to "error on sales tax" for my particular state. Oh well. Take this for what it's worth.
Purchased a 2012 Shelby GT500. Paid full sticker price. ... - MisterTim
Purchased a 2012 Shelby GT500. Paid full sticker price. Upon delivery, vehicle had a nick in the console and discoloration in the bezel around the navigation screen. Ford denied warranty service to correct these problems. Dealer failed to convince Ford that the problems were due to manufacturing defects.
In contrast, my other new car experiences were significantly better: 2001 Acura MDX (purchased from Sterling McCall), 1999 Mercedes Benz E320 (purchased from Star Motors), and 2011 BMW 328 (purchased from Momentive). Both Sterling McCall and Star Motors corrected manufacturing defects withough argument and without cost to me.
For the time being, I do not plan to return to Tommie Vaughn, and am not likely to make another Ford purchase.