2017 Acura RDX - RBLAIR
Got a good deal! Straightforward selling. Look for Alton Ho. He is knowledgeable and explained what I need to know. Most of all I love my RDX!
Service dept - DA..RDX17
It's always been a pleasure going to this place , service team they're all awesome , as always they go above and beyond !! With or without appointment ! 👍👍
Very Helpful - Jim Salem
Thanks Hooman for taking so much time to explain all of the details of my new car and for setting everything up. Thanks for the great deal. Love the new Acura!
Highly Knowledgeable, Professional and Caring - RON RODRIGUEZ
George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.
Great Experience - Mjoseph
I walked into the dealer and was greeted by Alex (Frank) Escalante. He was si knowledgeable and not pushing at all. After my visit at this dealer I went to the Honda dealer. That was a big mistake in my part. I ended up going back to see Alex 30 minutes before closing and ended up purchasing not one but two 2017 TLX. awesomeness service.
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
the best buying experience - nahid
Shawn and Anthony were great and the buying experience was by far the best I have ever had and would recommend these salesman and store to anyone.
Great Service - Acuraguy
Just the best!! They are fast and very helpful and friendly and know their stuff and would always go back there and I can't say enough
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Absolutely love r new MDX - Malinofsky, Barbara
We love r new MDX 2017. Roxanne was so thorough going over all the features of this car. Was such a smooth and easy purchase!
Great Service and follow up - TheHoag
this was my first Acura purchase and I was completely overwhelmed by the great service I was given. The sales dept is top notch. Not pushy or aggressive and very knowledgeable. Chris Dunham was the boss man and he came and greeted me like I was a longtime friend. The sales people (Michelle and Steve) that assisted me were great. I didn't spend all day there and I was off in my new NSX within a few hours. Thanks a lot guys, you are the best!!!
Excellent and friendly services - JasonC
Went in for my TL airbag recall...haven't been back to dealer after my warranty expired. My service advisor was Alan,who took great care of me. He is very detail and address all my questions, since I haven't been back to dealer for so long. Because of him, it gave my second thought on going back to dealer for future services. Highly recommended and look for Alan!!!
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
Brought my car in for a master cylinder recall. Got my... - WILLIAM888
Brought my car in for a master cylinder recall. Got my car back with a clicking noise. I brought it back 4 times and still the mechanics cannot get the problem fix. I brought it back a 5th time and this time they wanted $2100 for a problem they caused. Yikes!! I would never recommend this dealership. At least the service department. Might as well go with a Honda since you get sub par Honda service. Will probably go with a Lexus or a MB next time. Acura seriously, if you want to be a Luxury brand you should start acting like an Luxury brand.
Internet Sales Manager
Weir Canyon Acura