As promised... - odessa🌸ilx
Days prior to this appointment, Brad has been understanding and patient- rescheduling my appointment, reordering the part, etc. I finally got to go on March 11th, Saturday. As always, I'm thankful for Brad's and team's corteous and swift service.
Service and Car Purchase - allen32
I have just purchased my 4th. Acura and am very happy both with the car and the salesperson (Josef). It did not take long at all even with the extensive paperwork. Since I purchased my first Acura I have taken it to Acura for service and been very pleased with the manner in which I was treated and the quality of the work.
I would come here again in the future - Poolman
We came here to buy a used Toyota Tacoma which we did buy and I felt was a good deal. John the Greek was our salesman who was pleasure to work with and very professional like everyone else who we dealt with while buying the truck.
If they have another vehicles that I want to buy in the future I wouldn't hesitate to buy here.
Highly Knowledgeable, Professional and Caring - RON RODRIGUEZ
George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work.
low key, but truly helpful... - jimlugenbeel
Fernando Coronado greeted me on arrival, and was very knowledgeable about their dealership and products. He was very helpful and insightful. There was no pressure or forcefulness.......
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
the best buying experience - nahid
Shawn and Anthony were great and the buying experience was by far the best I have ever had and would recommend these salesman and store to anyone.
Great Service - Acuraguy
Just the best!! They are fast and very helpful and friendly and know their stuff and would always go back there and I can't say enough
lucky couple - Addison Weitzman
We went in just to look. because of Chris & Brittany we drove out with two new cars. We felt with Cisco our new finance friend. Since, the service dept. has been their for any of our needs.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Nathan - firstname.lastname@example.org
Very good!! Nat is great. Would recommend him to anyone. Tim as well, was great dealing with him. This is the third car I've bought here. I'll be back again.
Excellent service - Claireneli
Loved this place. The staff was amazing. My salesperson was very knowledgeable about all the cars he was showing me. He made sure I was able to see every car and not pressure me into getting something I didn't want. Will go back in the future.
If you want to be abused- this is the place for you! - Never Going Back
The service writer was rude, the service manager unprofessionally HID when he was paged. When the general manager got paged, he also hid. Expect no one to help you if you have a service issue.
Straightforward - Vic
I enjoyed the experience with your sales manager, Mr. Bryan Oh, who responded to my inquiry and emails very timely and straightforwardly. He deserved a five star rating.
Stay Away from their Services Department. - soloman0102
"You wanted an A1 oil change? Sorry, that does not come with the oil filter!!"
This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else.
Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about)
Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership)
I tried to get the name of those employees who said my car came with these scratches.
One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw.
Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again.
Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation.
I hope whoever buys a Acura here doesn't have to stick with their service.
TRX- NEW - Justin101
I am happy and proud to say my experience with them was awesome and couldnt have been smoother! I traded in my old TRX for the new one. It was a bit rough to find the color and specific features I was looking for, but they were able to get it for me and I was thrilled because the last 4 dealers I visited didn't have them in stock!
My salesman, Ben was super friendly and helpful. We went around the whole car and he took me for a test drive. Fell in love with it and ended up getting the car the same day. Got the payments I wanted and was a happy camper, thank you guys!
Brought my car in for a master cylinder recall. Got my... - WILLIAM888
Brought my car in for a master cylinder recall. Got my car back with a clicking noise. I brought it back 4 times and still the mechanics cannot get the problem fix. I brought it back a 5th time and this time they wanted $2100 for a problem they caused. Yikes!! I would never recommend this dealership. At least the service department. Might as well go with a Honda since you get sub par Honda service. Will probably go with a Lexus or a MB next time. Acura seriously, if you want to be a Luxury brand you should start acting like an Luxury brand.
Internet Sales Manager
Weir Canyon Acura