Great Service - StevenA
My experience at Paradise Buick GMC was great. Leo Akers was very professional and through. I highly recommend this dealership. We have had great service, so far.
BEST SERVICE EVER! - MTB R&R
I took my husband's 2010 Terrain into this GMC dealer after having HORRIBLE experiences at the local dealer where he bought it. After years of being treated like dirt, I called the GMC dealer in Costa Mesa. It was the BEST thing I could have done! .
Our Terrain needed a recall item (the other local dealer couldn't seem to get the part and the employees in service and SALES were always snooty and rude, seriously weird since my hubby and I are both highly educated professionals!).
GMC Costa Mesa immediately "special ordered" the part and called me when it arrived two days later. When I went in for service, I was blown away by how helpful EVERYONE was! I was greeted with smiles and assistance from the moment I got out of my car...and NOT in a bad way! No sales pitch. No pressure. Just nice people who actually ENJOY their work. Very refreshing! My service rep was Cruz Pena, but Fred Lockett, Jim Olson and Ana the cashier were all great. Our terrain needs more work, but Cruz asked me to come back in 1,500 miles to verify the root of the problem before spending $$$. I actually look forward to going back.
GREAT JOB GMC COSTA MESA, Cruz, Fred, Jim, and Ana...YOU HAVE A NEW CUSTOMER!
Deandre Smartt = Best Car Salesperson! - My Tahoe
Deandre Smartt is an excellent sales consultant and Mark Christopher Auto Center is lucky to have him. He was very patient and answered all of our questions. We were looking for a car several months ago but never decided what we actually wanted to get. We started at Mark Christopher (MC) then after a while ended up going back to MC because of Deandre. I always thought it stressful to buy a car and deal with salespeople. However, Deandre made the entire process smooth, quick, painless and he got us a great deal. He went above and beyond to make sure we were satisfied with our purchase. We love our new car and really appreciate the quality customer service we received.
This is how ALL GM's should treat their customers !!! - CTS2016
Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable.
We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family.
Has a good atmosphere and the vibe feels really good
Transmission work - Yankees27
Took my truck in cause of a slight oil leak in the transmission but found out it was a lot worse then I thought. They were very helpful and even got me a car to use while mine was being worked on Sam was one of the most helpful employees I've ever had the pleasure to work with
Exceptional Service! - Erintukua
My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life!
Always A Great Experience - chmycar
The service associates are very knowledgeable. They listen to vehicle concerns and ask the right questions. I always get a detailed explanation of the service needed. I'm an extremely satisfied customer, every time. Always a great experience.
Awesome experience.. - Kenny
I was in the market for a company vehicle, I went to three other dealerships before visiting Reynolds. My experience with our sales person Mr. George Huegel, was great, he was very knowledgeable in the vehicle that we were interested in, if your in the market to buy a vehicle I would highly recommend this dealership. Thank you for your great service... Kenny Arzate with Deliver It Courier Service, LLC
Worst experience of all time !!! - Tony tony 9999
I brought my car in for service promblem with the transmission Ryan was handling it at severice department long 5weeks of lies story's back and fourth from day one. Absolutely no respect for me the customer never once they blame the adjuster that had to come out at least twice to ok the claim on behalf of there mistake also they were the most rude group of peoplei ever seen in a work place in 45years horrible so it went on for like I said 5 weeks the never took responsibility also never called me the customer also put me on hold ! So here's were get worse I call this manager name BOB KNIGHT wow what a gem this guy was on phone said don't worry tony me the customer I take care of you for bad experience I fill tank up with gas free oil changes so I see this man he acts like tough guy I was with my friend well I almost got into fist fight he treated me with no respect we had to go in office 4 of us now remind you 5weeksi my car was there so I can go on but he never filled tank no free oil changes no nonthing and paid the deductible drove car and still not fixed rite!!!
THE WORST PLACE TO BUY A TRUCK!!!!!!!! - V8 engine GMC DID NOT GET!!!
We went in to buy a truck on September 17, 2016, we looked online for a used 2015 GMC, was not all that in person, the internet did not say it was a 4 by 4, so the salesman Erick La Blanc came out and said we have another truck what you want, a GMC v8 5.3 L engine truck. We test drives the truck and everything, I tell the guy like 3times are you sure it is a v8 engine, he said yes. Test drive it, very nice truck. We decided to take it, it took like 6hours waiting, to make a long story short, Carlos gave us a great comfortable monthly payment, then I go and get the onstar ready, putting in my Bluetooth, then Erick tells me I'm sorry, by the way this truck is a v6, my whole demeanor changed. The whole time I was not buying what they told me I was buying.To add insult to injury, the manager, Douglas Dolphus was an xxxxxxx. No empathy, customer service, no respect, and definitely no sympathy for what happened to us. He completely blamed us for buying the truck, and when it was his workers that didn't know nothing. He had a bad attitude,rude, arrogant, and was just an xxxxxxx . The WORST PLACE TO BUY A TRUCK!!! Erick La Blanc is a nice guy, but does NOT know his trucks, he wanted to make a sale, and lied to us from the beginning, BAD SERVICE!!! Carlos is a nice guy, would help you get a good deal, and Douglas DOlphus is a HORRIBLE manager. All these guys need to learn how to do business, definitely learn their trucks and Douglas needs someone else sitting in his managers place, because he absolutely SUCKS!!
They are CROOKS... - JWin95
Took my Silverado in to have them review an oil light issue. Within 30 minutes of dropping off my vehicle, this establishment came to the conclusion that i needed a new motor...less time than it takes to do an oil change! Truck only has 100K miles on it, keep up on maintenance, no knocking, black oil, no overheating...nothing. Took it to Connell Chevrolet in OC and an new oil Sensor and oil valve filter later, truck runs perfectly.
They are Crooks, can't be trusted and will take advantage of you...you've been warned.
Inspect your car thoroughly and don't trust what you sign - pie146
My husband and I went into Greiner based on family recommendation. I didn't even look at any other lots. My husband and I bought the car we wanted and Andrew Anthony was AMAZING. Super awesome man. We were very happy with our purchase. We drove the car home and didn't go out until the next day when excitedly took it to my parents house (we didn't stop at a gas station). My father noticed that there was some damage to the front and back fender to the car both on the passenger side. He wanted to know why I had bought a car that had been in a wreck. I told him according to the car facts report I received it hadn't. So that night I emailed Andrew with pics of the damage. He showed him manager and had me come in to have his body guy take a look. According to his shop the back fender damage they would fix but not the front. That the damage in the front was ours. I explained it was not possible as I emailed him within 48 hours and nothing had happened to the car. We were willing to eat the front damage (since our insurance deductible is low) but the problem didn't end there. We went to turn in some pay stubs which the finance guy emailed us and asked us to bring in. Once we sat down he told us he made us a great deal! He lowered our payment and even though our interest rate went up we were (according to him) getting a good deal.He then he handed us pens to sign while he went on and on about the discounts he got us. What he didn't tell us is he took off our warranty (which was like the number one thing we wanted.) I won't lie after that we got very upset and went from polite to kind of loud. Our fault, should have had better control but we were clearly being SCAMMED! When we called him on it he gave us a speech about how he cares about the customer and he would fix it. He left and then came back and gave us an ultimatum either sign this and have them only fix half the car of nothing. I know care finance was changed but I said from day one that I wouldn't drive the car off the lot unless they could guarantee the parameters. I offered to put money down and come back when the banks were open since it was a Sunday. Daniel the finance guy told me this bank was open and nothing would change and if it did I would know immediately. We came back over a week later and he said nothing. We exchanged emails yesterday and nothing was said. Like I said I we could have been calmer but we didn't cuss out or threaten anyone or anything like that but now we were really upset. He then got pissed, because we turned in our keys, and said we didn't qualify for the loan and that's why he "redid it" and that's our fault. He also informed us since we said that this all seemed shady that he didn't want our business. I find that hard to believe considering he hadn't verified our income, we had the cover over a week, and he didn't say anything that magically we don't qualify. I'm sorry folks but when it's my money I won't be scammed. My only regret is Andrew the nice sales man is now screwed out of a commission which he earned. Before this I would have recommended them but now, stay away they are no longer honest.
Satisfied Customer Service - Tina M Hernandez
First of all I'd like to Thank Nieves for such Professional Excellent Customer Service,he takes very good care of his customers in Service Department ,and we always leave Satisfied with Our Service..Thank you
Regular Maintenance - L.Dunagan
Dutton is always great, have never had a problem. Nice place to sit and drink latte's while you wait. They were supposed to send me a quote on tires but never did so that is why they got 4 stars and not 5.
The absolute worse service department that I have been to - Ron
A fair warning to everyone, this must be the worst dealership I have ever been to.
Took my car in (which is under warranty) because my air conditioning stopped working. I was told a few hours later that there is a nationwide problem with the condensers on Yukons. The parts are on back order for a month or longer.
I asked if they will offer a loaner or rental and the rep (named Mike) stated that he is not authorized to do that because the manager is on vacation. Apparently nothing can be done without a managers approval which is obviously a bunch of lies.
To top it off, they parked my car in the sun for 3 hours. When I got there my car was over 100 degrees inside. I was literally dripping in sweat by the time I got back to work.
No air conditioning in the valley for a month or more? That pretty much makes my car useless.
I called another dealership as soon as I got back to the office and they explained that the correct protocol is to offer a loaner or rental until the parts come in. I took my car today to this other GMC dealership and everything went smoothly and I got a beautiful loaner until the parts come in.
The staff at Keyes in Woodland Hills are simply incompetent.
I'm still in shock that they think it's ok to leave a customer for a month or more without any A/C. And if you cannot make a simple decision like allowing a rental/loaner, why stay open? Your dealership should just close down while your manager is on vacation.
Poor diagnosis almost cost extra $1500. - G&V79
We have a 2007 GM product car. Recently, the security alarm would activate for no reason and the door locks would activate while we were driving the car.
We dropped our car at Parkway rented a car to drive while ours was being checked-out. The service salesperson called and said that the battery was weak ($150)and that the BCM (Body Control Module) would need to be replaced ($1500.) My son had told me that sometimes when the battery is starting to fail, the electronic devices in some of the newer cars will start to act-up.
I authorized the service salesperson to replace the old battery. He seemed quite put-out that I didn't choose to authorize change-out of the BCM.
Since we received the car back with the new battery, we have had no recurrence of the alarm or door locks acting up.
This repair trip could have cost us 1500 dollars that we would not have had to spend if the service folks had taken the time to properly diagnose the problem.
For the most part, we have had good service from this dealership, and the service folks are courteous and usually good at meeting our needs. This incident and the possibility of having to spend extra for an unnecessary repair has made me consider whether taking my cars here for service is the best thing for my car.
Poor Customer Service - Randall Herbst
Decided to Finance our new Certified Pre Owned vehicle through our Credit Union. A month later discovered the dealership had financed the vehicle through Bank of America as well. Now we had two loans. Took several telephone calls and I had to initiate every fall up except two to find out through Bank of America that the second loan had been cancelled. Never once got a call back from the dealer to say it had been handled. Tried talking to G.M. three times never answered his phone and could not leave a message. Everybody is considered a Manager of something, very poor Customer Service.
Car Salesman - PeterBa
My wife and our grandchildren outgrew our current Range Rover and we needed to get out of our lease a few months early and get a new vehicle. My wife wanted a Yukon Denali. Costco is running a promo touting a hassle free purchase, where the dealer is to show you invoice and sell at supplier pricing, which is below invoice. When you sign up to get a number, they give you a choice of three dealers in your area, we selected #Hardin Buick GMC. David Jolliffe contacted me within 15 minutes. He said he had two of the vehicle we wanted, one black, one white and the price would be $69,189.00 with the current rebates. I told him we would like to see it, he invited us down, but the Black was gone. We went down right away to find the White one was being driven by a manger and was not there, as well it had 3,000 miles. He asked us to come the following day, which we did and liked the vehicle but wanted to see if one was available without the miles, there was nothing equipped as we wanted, and he offered an additional $1,000 off if we took that one. Finally after several text messages and emails, we agreed to take the one they had. To this point all negations were sales price, not payments. As soon as we agreed, payments were the only thing discussed. As we were waiting for a time to come down, I sent a text confirming the negotiated sales price, only to be called back by David and Don. As it turned out, the price we were given and agreed to was not the price we were going to pay, although they didn't tell us a price. I could see the writing on the wall, it was a typical dealerships bait and switch. The manager kept stating he offered it to us at the payment we agreed, but we never agreed to a payment, only a sales price. They said they needed to confer with John, the manager and they would get back to us first thing the following morning, the next day, it was within an hour, they never got back to us. At least we were not separated from our money. The lesson, never take their word for anything, they are by their very nature, car salesman, take notes, and check everything they present to your for signatures. Sounds logical, but when the salesman insists this dealership is different, money is not important, Relationships are their goal, don't believe them, money is the final arbiter. I would not have written this review if the dealership and it's managers were just straight and above board as David said they were, I think he may have had good intentions, but not the dealership, we'll never know. Now that I have had my trade in inspected, I will incur additional expense because Range Rover only allows one inspection, and this deal went south. I'm out two trips and a weeks worth of conversations, emails and texts, but at least I have my money.
Do the right thing - batgirl4268
My 2015 Escalade with 22,000 miles needs new rotors and brakes. I was told my rotors are not good and need to be replaced. I found out that was not true and now they are recommending I put 2014 rotors and brakes on because of the problem with the 2015 rotors heating up and pads wearing out too fast. I was told to put 2014 rotors and brakes on my 2015 Cadillac Escalade even though my rotors are fine, but if I put 2015 pads on they will not warranty them. My 2015 ($100,000) car has been sitting with no resolution. If this is a problem known by the Cadillac dealers why is this now my problem to pay for.
poor service - bh
Refused to honor warranty preformed by another shop and refused to give me a separate work order so that I could be reimbursed by the other dealer ship said that they could figure it out. When I asked for my old part back they brought me two small pieces of a gasket. Manager talked over me and refuse to drop it even after I said we are go let it go. I would recommend not going there. The service advisor made a good effort and was appreciated not his fault.
I tried to buy a car - Mark
Expressed interest in a truck a week ago and asked if they could work me up pricing and email it to me because I was leaving town to celebrate my dads 88th birthday. But I would call when I received it to discuss and would be back to finalize a deal on Monday.
They said great and they would email me within the next couple hours.
I never received an email. I called on Sunday and they still had the truck & he would get the payment & pricing info to me. I did not receive it.
I called again on Monday and they apologized and said he would send it out asap. I finally received a full price paper without the extended warranty I asked for & without payment options at 7pm. I called to salesman & asked if they could do better & please add what i requested. He said he would talk to another manager who could probably work a better deal.
No response on Tuesday or Wednesday finally called again today (Thursday) and the salesman was off. Asked for the sales manager, he said he would call me back in 10 min. Finally called me back 2 hrs later & i missed the call. Called back 2 hours after he left the message and he said that they just sold the truck for full price. He made it sound like it was my fault cause I didn't want to pay the sticker price. I never once said I wouldn't pay full price, but who in their right mind doesn't try to negotiate?
I have never in all the years of buying cars have I meet a dealership not interested in selling a vehicle.
I will NEVER buy a car from this dealership!
I spoke with a salesman on a Friday evening about buying... - minivan lady
I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
I went in with my corvette that had been making weird... - corvetteman
I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.
They're either thieves or incapable of keeping your car safe - tourvader
This past Sunday, alternator problems left my car stalled on the side of the 101 in Thousand Oaks. We had it towed to Silver Star Buick GMC dealership and service center on the tow driver's recommendation. The repairs took until Tuesday. When I picked up my car, I'd already left Thousand Oaks when I noticed some items were missing from around my console. I called back to see if the mechanic could explain, but he guessed that no one in his shop "needed" a jar of quarters or pens, so they "probably" didn't take it. When I stopped, I discovered my entire trunk had been cleared out, save for some towels and other "junk" items. Apparently I have no recourse because I signed a document stating I'd removed all my valuables from the car and that the mechanics aren't required to notice things missing. Did they not notice items from inside my glove box strewn across my seat?
Apparently someone with the keys to my car OR someone who took advantage of it while it was unattended and unlocked on their lot managed to make off with all of the contents of my car (we're talking big beach coolers, a car jumper battery, a school backpack, a picnic basket, art supplies, bags of camping supplies, etc) without ANYONE noticing or ANYTHING captured on camera. Service manager. Dominic Coggiola, says they just don't have a camera pointed on their driveway, "so sorry!" Shame on you Silver Star.