Best experience in the entire LA market - adam452
I shopped around at all the dealerships in the LA area and I had a really excellent and easy experience working with Roger LaPrairie. Found the exact car I wanted, took a test drive, walked through the features, and negotiated to a final price all within an hour or so. Roger was extremely helpful in answer exhaustive questions about the car features and terms on the lease. Since owning, he's continued to follow up to make sure my experience with the car has been top notch. I'll definitely go back when my lease is up for my next car!
BUYER - JKJR
BEST DEALER EXP EVER. HIGHLY RECOMMEND FOR BEST PRICE AND SERVICE. FOUND VAN ON INTERNET, MICHAEL S. HAD IT READY BEFORE I GOT THERE AND LORI K. GOT ME BETTER FINANCING THAN MY CREDIT UNION
First time review - N_guerrero_estrada_family
This is my first review ever and I'm glad I have a good review to state. We went in looking for good prices and I found several that fit my criteria. We had mr david azizi help us out. He was AMAZING. When it comes to buying and committing my self to something I'm very undecided because I look at the pros and cons in detail. And mr azizi was VERY patient and very open to negotiate on the prices. I was changing my mind several times before I signed because the deals that were given to me were awesome, I can say I'm a difficult customer and he made no bad gestures at all. He was not pushy, he gave his opinion as the dealer and we did not feel like we were being pressured at all. He did his job very well. It is know to walk into a dealership and being followed, being asked questions and not left alone, feels like a fish in a shark tank but in this situation we loved it because it didn't even seem he was there at all. I totally recommend to go see him for a great deal. Ask for mr. David AZizi
Jim did an amazing job - Hutch
So I wanted out of lease after 8 months. Jim, worked out all the details before I even walked in the dealership. Picked out two trucks for me and I was on my way. Thanks Jim...see ya soon!
They got my key fix - Do not buy from McPeek Dodge
There's one thing about me if I say something negative and if it's fixed I will come back in corrected I want to say special thanks to, Ken , Doug, and Alec
A couple weeks ago I posted something it was not a positive review . I was not expecting a phone call back or anything I was sitting on the couch with my son the phone ring was 9 o'clock at night I was very shocked it was the dealership they actually follow through and gave me a call I was very happy my car was in the following week be fixed from the sales manager to the salesperson and to the service department, I'm looking forward to doing more business with them people laugh at me because I have gotten 7 car from them but I'll tell you right now they stand behind their word and they fix the problem sometimes our hands are tied and we have to find other ways to get things fixed and these guys came through.
I have no problem paying my telephone number on here if anybody has any questions sometimes hearing the voice of somebody and the sincerity they have,
Bryan Blair 714 351 7395
Thank you guys for your wonderful job
Excellent - Jorge1981
I spent quite a bit of time looking for a truck to buy I finally found this dealership and they were awesome. The staff here at very professional and top notch. I will return to this dealership to buy my spouse a car
New Chrysler 300 - Jaymoney1
My friend Jt took care of me very well very nice and friendly answered all my questions very professional and fast service I defentily will refer a friend thanks JT
PAINLESS - butchbruno
This rating is definitely not accurate. This dealership is overall fantastic.
The whole experience was honest, simple, fast, and efficient!!!!
Go buy your next car here.
Buena Experiencia - Camilo B
The sales staff Manny is great & Very knowledgeable I would recommend them highly to anybody that needs a new car ask for manny Really great help !!
Excellence - twoufrmme
Grade A experience from start to finish. 100% satisfied with our buying experience. Ramy our sales rep was superb! Sales Manager Michael was also superb!
A+ Experiance !!!!! - Jazybunny1
I did my searching online I found a few sedans I was interested in , I went in to see the options I had filled most of my paperwork online Darrell was great off the top! Gave me a instant approval amount on the phone . I went in & I was helped by Matt thru the lot I test drove 2 cars I was interested in , Matt & Eddie made it happen they were GREAT! I ended up summiting for a car that was more than my instant approval and Eddie helped me & even lowered my down payment !!! I was completely satisfied, Happy with my experience at Cerritos Dodge Jeep Chrysler Ram . I will Deff. Make them my 1st choice . Thanks again to the staff everyone one was so nice and Maureen was such a sweet funny lady!!!! Thank you all again . You've all made my year with my car shopping experience you've gain another customer for the future .
Friendly - Chicie2
New facility is awesome, staff members are very friendly, helpful and listen to everything you say. Then when picking up my car they made sure I was satisfied before I left.
Dealership - Sherry56
Freindly staff. Good experience. Nice vehicle at a good price. Everyone I dealt with was freindly and helpful. From sales to the finance department was pleasent to deal with.
Taken advantage of! - Deonca Bumpus
I have been going to this dealership for about 6 months or so for months for maintenance. I live in Rancho Cucamonga but the dealership in Ontario is always way to busy so I decided to go to Glendora. I had an issue with my brakes, when braking I have to push the pedal all the way to the floor. I took it to a service station by my home to get it diagnosis and was told the master cylinder needed to be replaced. I have a Dodge Nitro and felt more comfortable taking it to the dealership to get better service and to get the repairs done right, wow was I WRONG! I made an appointment a week in advance since the part had to be ordered, I dropped it off 01/13/17 and it was all down hill from there. The first issue came with the shuttle driver, I asked if it was a shuttle nobody asked where I was going and nor did I think it was an issue since my address was on my paperwork I just signed plus I've been sent mail from the dealership. The shuttle only goes 10 miles from the dealership and I was going 15! Not to mention I was the ONLY person on the shuttle so if I wasn't there she would be doing what!? I was upset about the shuttle not coming to get me after my truck was finish and called the dealership and explained the situation and was guaranteed a ride back to get my truck. I received a call from the service manager Rick that I was right he master cylinder needed to be replaced but the brake booster was bad as well since the two parts are bolted together. Rick told me if I didn't replace the brake booster my brakes would not be fixed and that would be a grand total of $800 with labor being $500! I said go ahead since that's the reason I took it, later on in the day I was called and was told it still wasn't fix, the calibers needed to be checked and that would take time and they needed to keep it over the weekend to troubleshoot it. Rick told me I would not receive any more charges. Never mind the face I work in healthcare and had to work the weekend, what do they care about inconveniencing me. Monday morning 01/16/17 the day it was to be done I had to call around 1:30 pm and surprise, more test where being ran and another part needed to be fixed and it's another $700! Come on now do anybody know what they are doing or do we milk women for as much as we can? Why didn't this issues come up when you found out the brake booster needed to be replaced!? Shouldn't a diagnostic test be done after the master cylinder didn't fix the problem to show all other issues? Or are y'all just guessing on my dime? I said no I can't afford to fix guessing! The brakes were just as bad as when I brung it to the shop $800 ago, please tell me how this is acceptable? I called management and they said let me go talk to the service department and the crowds need call back. I filed a fromal complaint with the company but not sure if it's going to do any good. I wouldn't recommend anyone to go to the Dodge Jeep dealership in Glendora, especially people who are not knowledgeable about cars because they will do there best to bleed you dry and management promotes it!
two thumbs up - tex
we had a great experience at huntington beach auto. the service was top notch, and we were treated like VIP by everyone who helped us out.
Excellent costumer service - Delmi Torres
Big thank you to Eddy Ontiveros, made my car purchase experience very easy, very helpful and took the time to show me that car I wanted. the only bad comments would be towards receptionist not very friendly or costumer service friendly they were more worried about looking pretty at the desk...any how in the other hand sales person and finance very pleasent.
Great - W150MAN
I liked the whole transaction, Thanks again would do it again. I liked the whole transaction, Thanks again would do it again. Very nice people
Routine Service - Carl V.
Came in to get a routine oil change and multi-point inspection The wait was reasonable, because I had other work done on my vehicle.
service - iosefoikenasio
Not much to say other than great work and thanks to chad brookins for the service and great work i will continue to come to this dealership location thank you guys.
Gary got the job done! ! - Shannon Keller
Excellent service! I got my car back good as new from the collision center in a timely manner! Top notch service! Thank you Gary, you are the best!
Professional and easy - Collos
Mathew was knowledgeable, professional and very attentive during the entire buying experience. We would recommend the dealership and Mathew. Sometimes buying a car can be stressful, both my wife and I were very comfortable though the entire purchase.
DO NOT BUY FROM THIS DISHONEST DEALER!! - jonsanders58
WARNING! DANGER! WARNING! DANGER! WISH I WENT TO DIFFERENT DEALER
Stay away from these guys. I've had the most unprofessional experience I've had with any business.
Their GM (Marcy was his name I believe) literally yelled immaturely in the showroom until I decided to leave. They managed to slip something in on my final contract of a Jeep I bought from them that the salesman agreed should not have been there. After speaking and clarifying with a couple managers that there was a mistake made, Marcy started yelling at his sales manager that he wasn't going to change anything and that I could contact his lawyer.
Mind you, I was standing right next to his sales manager and he refused to address me. Also, I'm utterly confused how everyone that was a part of the transaction agrees there was a mistake made and he refused to fix it.
There are PLENTY of reviews around how bad these guys are. I wish I never would have worked with them, they are the most unprofessional and untruthful kind of business there is...
Beware of these guys they will lie and tell you anything!! - Oannes
On 9/22/15 I purchased a New 2015 Jeep from Tuttle-Click Irvine Chrysler Jeep Dodge. During the purchase negotiations and after discussing financing options with the fleet Manager Hugh Diamond we decided on a price and that we would lease the vehicle. We made it clear to Mr. Diamond that we may want to pay the vehicle off early and were assured there would be no issues.
Of course it was all a lie something you would expect from a used car salesman I guess but not from a fleet manager of a large automotive group. Here are the issues that were promised or lied about that everyone who is thinking of buying a vehicle from any Tuttle Click dealership should be aware of.
1. I was told that I would be skipping my first payment and would not have a payment for 60 days. This was just a sale tool to get me to sign and was a complete lie. One week later I received my first payment statement from the finance company and it is due 10/22/15 30 days exactly after the date of purchase.
2. I made it clear to both Hugh and the finance manager that I may pay this off early and was assured that would not be an issue. I am now being told by Ally Bank that there are early payment penalties. Also I am being told on top of the penalties the only option is to pay all the lease and residual up front to pay off this vehicle? So instead of paying $40,500 the agreed upon price and then putting $7800.00 down leaving a balance of $32,700 plus tax and fees? My payoff would be $43,000 that’s $2,500 more than the negotiated price and I would lose all of my down payment? It is just simple sales fraud and lies and all buyers should beware of these guys.
3. Just to add insult to injury I was reviewing my sales contract trying to find where it discloses a pre-payment penalty or any of these lies and there in the fine print was a $595 dollar junk fee that was never discussed, agreed, or any part of the price negotiation? Even Trucar.com and all the other auto sites tell you this is a scam and junk fee?
Worst buying experience - Aef
We asked for the advertised 2016 Dodge Caravan listed at 18,900. After keeping us for over two hours waiting the sales manager Gabriel offered us 2015 model for $22,000. When we complained about their sales tactic he threw us out of the dealership.
Love The Car...but did not get a full tank of gas 🙁 - Vero1
Overall I had a great experience with Ruben he was friendly and helpful he responded to my text and sent me pics of the car before I went in to buy the car. Carlos was friendly and helpful. The reason why I didn't give 5 stars was because Carlos took it to get washed and put gas. I noticed the car was not washed correctly and they didn't fill up my tank like other dealers do.
A WHOLE HOUR ON HOLD JUST TO MAKE APPOINTMENT - Lionelhearts
The service department should be demolished and replaced with a new staff. I would put Dodge up there with AOL and Sprint for have the worst customer service. Painfully slow with just enough attitude from the staff to piss you off
Outstanding Customer Service - Fantastic Deal! - Heidi Eckard
After working with Michael in Fleet, I am a fan and client for life! I contacted Glendale Dodge after reading the reviews, and was fortunate to meet Michael. He not only provided stellar service from my initial contact, but all throughout the sales process. I purchased a Ram 2500 Cargo Van, and Michael who was extremely professional, friendly, and transparent during the process, provided the best deal in this town and beyond.
I have worked with numerous dealerships in the past, and the team at Glendale Dodge is really outstanding. Sako was able to meet me to complete the deal and deliver the car. Jeff in Finance who is extremely knowledgeable, very clearly and thoroughly reviewed the contract, and other docs with us. He worked efficiently, and with our interests in mind, completed the transaction in a timely manner. The van was immaculate when we picked it up, clean so clean, and a full tank of gas. I didn't even think dealers did that any longer!
So, if you want a phenomenal deal, outstanding service, and an all around wonderful experience - again who says that when buying a vehicle?! - go see Michael at Glendale Dodge, along with Sako and Jeff. Thank you Michael, Sako, and Jeff -- you guys are the BEST!!
UNDEPENDABLE Service Department/No Ethics, & - Irisnes1!
Here is an overal overview:
The sales staff appear nice & promise the works to make the sale. But, their Service Department is a whole different ball game...
Starting from Service Manager, no one seems to consider or even care about Ethics, and Customer Loyalty. Spend little time & you'll see how their own employees don't respect their company! one of them actually told me the following in response to my complain;
"hey man, it's Dodge... What can I say... They are cheap..."
Please note: I treat my truck, I was told, better than my wife. when I checked in, their service adviser complimented me & said its obvious This Truck is well maintained.
I have a detailed list of Every Single Repair, Modification, or Maintnance since day 1.
However, as 🔜 as they determined that the problem was Power Train, & Still under warranty, i was no longer a paying customer to them.! No one had time to even speak, & every problems 1st possible cause became ....
" Bad Maintnance, Abuse, Neglect!" Even tho, same person was complimenting me on how well maintained my truck seemed & how organised every document & record was!
First Claimed, since I didn't do my Oil Change By Dependable Dodge, they can't offer warranty! Even Went as far as claiming that it was the condition of warranty!
( That is Legaly incorrect)
Then, Claimed I need to have Kept the Actual Receipts, Since 2011, for things that are not even relevant!
Note: Even tho it was alread Documente in the Maintnance booklet. (Pretty much imply my record was fake)
I even said if you can find any signs of Sludge or abuse, then I will be ok with Denying my claim.
He agreed there was no signs, yet, kept repeating himself about Company Policy, they have to follow procedures, he has to follow legal Gide lines....
Once I addressed one, he would come up with another stupid technicality...
Funny thing, they don't deny it. I Auote: " for $3-$4 repairs we need to have a complete investigation, & send to Corporate for approval"
I had to actually ask service manager to please talk to me like a normal human being, instead of Responding like i'm talking to "Siri"...
I don't know what is goin on with Dodge, but I really like my Ram & planned to keep it... But, they have a serious problem... Nothing goes smooth... It seems they are trained to use every tool to deny warranty claims... They Bluf, & if it doesn't work, then do the job... How can I trust they do what they say?
Already have another problem with Rental...
1st I was told, if it turn out to be the camshaft, which it did, they caver 5 Days Rental! Also said it'll take 3-4 Business days to replace camshaft. On Day 6th I get a call, telling me the company approved my Repa??r & covers the cost, & 2 days of rental!!!
On Day 1, The SM had me sign authorisation for $3000 Engine Work, In case warranty didn't cover, and still kept my truck for a week before start working on it. Finally after 10
Days it was done, but now back & forth over rental... I was trying to hear his logic, but...
Still in progress... i'm waiting to hear back from SM Regarding Rental Charges...
I am a single Parent of a 3 Year old, & also under Cronic Medical Treatment Every other Day...
I depend on my transportation,. 10 days W/O my truck, while under warranty! Any other Dealer would cover the rental... It's unfair to make the customer pay $500-$700 for rental!
I'll post updates ... Keeping fingers crossed...
Great salesman listened Bad service dep - Karen Sorensen
Communcation between Sales manager and service department stinks. Extremely loud breaks told sales manager needed to be fixed told my salesman and told Alexia closer F and I. Took to Browning told me roters needed to be pulled again Hemet carfax said had done. Lied becareful!
False inter state advertising - un ethical practices. - dooped
While in Wyoming ( November 28, 2017) I saw Hunters advertising a New 2017 ivory Jeep Grand Cherokee Jeep Overland on the web page with the following discounts. $4,000.00 from Hunter, $2,500.00 from Chrysler. I asked several questions via e-mail about this new 2017 Jeep advertised for $52,380 before $6,500 in discounts. A week and 5 e-mails later we arrive back to our home in Bakersfield. The salesman told me he would be in at 3 on Monday morning. I called him and said we were about 70 miles from Bakersfield. He called me back and told me he could not find the Jeep on the lot and just learned the owners wife was driving it. I said then it isn't new. After some conversation elapsed we went to Hunter. The Jeep had 550 miles on it, was not new, and Mr. Flores tried to tell me the Chrysler discount was $2,000 and not $2,500 as was on the their inner net. I shared with him that Hunter had over 20 vehicles with the $2,500 discount on their web page. The salesman went to his desk and pulled up their web page. There it was $2,500.00. Eventually after alot of arguing Mr. Flores said he would give me the $2,500. I told him that he wasn't giving it to me he advertised that discount to everyone in a greedy attempt to get people to come to Hunter and then to wiggle out of the $2,500. This was my second Jeep. I had just sold our 2015. I received a post card from Chrysler stating they would give me $500.00 off the purchase of a new vehicle. After a verbal confrontation of this unethical advertising campaign by Hunter he said he would give me the $4,000, the $2,500 as was advertised plus Chrysler was going to give me another $500 f\because this was my second Jeep. This being said - all of these discounts was for a new Jeep, in my mind with maybe 2 to 10 miles on it; readily sitting on the lot and not driven by anyone. I told Mr. Flores in his office to make the discount "right" for this Jeep not being a new jeep as advertised on their web page. I left his office. About 3 hours later we go through financing. I did not verify the additional discount for the Demo Jeep. On Tuesday I looked at the financing document and I did not get a penny off for buying a DEMO unit with 550 miles on it. Imagine if I had went to the dealership with a 2017 Jeep with 550 miles on it what they would have offered me for it . I looked up the price of this truck on Nada. The value of this Jeep drops significantly from New with 2 miles on it to 550 miles on it. Yet, not a penny in discount for this Demo unit.
In conclusion had I known from the beginning ( a week earlier during contact with the salesman) that this Jeep was being advertised as a NEW Jeep but in reality was a demo unit being driven by "the owners wife" I would have went to Huntington Chrysler because they offer the same discounts for an actual - NEW on the lot Jeep. Chrysler does a great job with the Overland., This is our 2nd. Jeep. No one should have to fight to get what they were promised for discounts. The salesman actually sent me the picture from the web page with those discounts on it. So, these discounts were not a mistake but rather within a plan. to get the customer in their office, hooked on their vehicle then get out of the advertised Chrysler discount of $2,500.00 .
Advertised as New but was a jeep being driven every day, this 2017 Jeep was not on the lot and actually had 550 miles on it when I got there. The salesman ( Chris) did not know it was on the lot. Chris told me that this jeep was new and he would have it prepped and gassed up after I bought it.
But then , he didn't know it wasn't a new unit. But - Mr. Flores did. Lastly when I confronted Mr. Flores he told me he did not have to sell me this jeep.
I asked to speak to the owner or the Manager several times. Mr. Flores told me he acted on the behalf of the owner. He was very reluctant to have me talk to his manager. And, never granted my request.
From what I know now Mr. Flores did in fact direct the web page manger to include these discounts. Mr. Flores told me that everyone there reports to him. Subsequently and by his own admission the web manager does not list prices himself , he/she just inserts what numbers he/ she was given. by Mr. Flores.
Mr. Flores will never ever sell me another Jeep. This entire dealership is under the direct command of Mr. Flores and his ethics needs to be confronted in a class action litigation on the grounds of inner net fraud for financial gain.
I will go to Huntington Chrysler because Bakersfield seldom offers any discounts.
Hunter in Lancaster - one can leave their home expecting to buy a new Jeep and once they get to Lancaster Chrysler actually get a used Jeep ( driven by someone with over 500 miles on it) for the price of a new jeep and not get a penny in discount.
What ever happened to Ethics and honor ?
Internet / TrueCar Manager
Russell Westbrook Chrysler Dodge Jeep Ram