Proud New Owners! - JKHERNANDEZ23
My husband and I were in the market for a Pacifica but after Bindy Singh showed us the Durango R/T how could we look back? He & his manger worked with us to get the payment we needed to be at and without being too pushy as other salesmen would tend to be. Very happy with our new family car and our experience at Westbrook! Thank GOD!
Great lot with alot of variety and options - Athletic2219
Chris R. was very helpful he knew exactly what I wanted and was able to find it for me. He was also very knowledgeable about the cars and was able to answer all of my questions. Now I have a new care that I love. Go to Chris!
Amazing Sales Staff - patrick miller garcia
Vincent and Bob really overdid it will the help and service they gave to me! Much appreciated! They went above and beyond on service, help, time and assisting me with my trade in. I will recommend and be a customer for a very long time!
Attentive sales rep provided a great experience... - Younus
The customer service at this dealership is second to none. Frankie Alvarado was very helpful, clear, and respectful of my purchasing process. In fact, everyone who I spoke with at Courtesy was extremely welcoming and professional. I was grateful to give them my business and will happily refer them to anyone interested in getting a Jeep or Dodge.
They got my key fix - Do not buy from McPeek Dodge
There's one thing about me if I say something negative and if it's fixed I will come back in corrected I want to say special thanks to, Ken , Doug, and Alec
A couple weeks ago I posted something it was not a positive review . I was not expecting a phone call back or anything I was sitting on the couch with my son the phone ring was 9 o'clock at night I was very shocked it was the dealership they actually follow through and gave me a call I was very happy my car was in the following week be fixed from the sales manager to the salesperson and to the service department, I'm looking forward to doing more business with them people laugh at me because I have gotten 7 car from them but I'll tell you right now they stand behind their word and they fix the problem sometimes our hands are tied and we have to find other ways to get things fixed and these guys came through.
I have no problem paying my telephone number on here if anybody has any questions sometimes hearing the voice of somebody and the sincerity they have,
Bryan Blair 714 351 7395
Thank you guys for your wonderful job
Ask for Mauricio and Ammar when you walk in or call ahead! - dragon123
I went to all of the dealerships in the Southbay looking for an SUV that fit my budget and my needs. Mauricio and Ammar made the experience easy and didn't BS or waste my time. They found me exactly the Jeep that I wanted, at a great price and even went the extra mile to bring it in from another dealership same day for me. This was my first experience leasing and the whole team at Scott Robinson Jeep really made sure that I was well informed and showed me all of my options. I went to all of the other dealerships and Mauricio and Ammar weren't pushy and gave me all of the information right up front. I can't thank them both enough and I highly recommend them! Save yourself the time, money and energy and go see Mauricio, Ammar and Steve Posner first!
Excellent - Jorge1981
I spent quite a bit of time looking for a truck to buy I finally found this dealership and they were awesome. The staff here at very professional and top notch. I will return to this dealership to buy my spouse a car
PAINLESS - butchbruno
This rating is definitely not accurate. This dealership is overall fantastic.
The whole experience was honest, simple, fast, and efficient!!!!
Go buy your next car here.
Top Reviewed Specialists At This Dealership
Two Thumbs Up ! - Diego De La Hoya
Excellent service! Manny was very helpful, and compromising! I am Really enjoying my New ram truck , I would highly recommend to go see Manny He will definetly take care of you !
Excellence - twoufrmme
Grade A experience from start to finish. 100% satisfied with our buying experience. Ramy our sales rep was superb! Sales Manager Michael was also superb!
Very friendly and great customer service - Korteland93
My service advisor and everyone I spoke with at browning was very friendly and willing to help. Max was awesome and didn't try to sell me anything I didn't need.
Great experience - lozo03
Had a great experience at Cerritos Dodge Chrysler. Everyone was very friendly and helpful. They showed me many option and did not rush me. I will definitely refer any of my family and friends here.
Purchase experience was better that expected - JennyS78
First time at this dealership and the experience was great from beginning to end upon entering the dealership the receptionist was very nice and called a salesman to assist me. Oscar Arreola was the salesman called to assist me with my purchase inquiry. I originally went into the dealership interested in purchasing a used vehicle that I had seen online. Needless to say that Oscar and the team were able to go over and above to go beyond my expectations and I was able to purchase a new 2017 Jeep Patriot with so many more features than I originally expected. My experience with the dealership was great and I look forward to the continued business with service etc. for my new vehicle in the future. I would definitely recommend friends and family to the dealership.
Buying my 2017 Ram 2500 - rammr2017
Over the years purchasing new vehicles has always been a pain...Glendora Dodge was the best truck buying experience I've ever had. From the salesman Sal down to the finance person it was the easiest purchase I have ever made. There was ZERO pressure and they were willing to work with me on the sticker price. The sale and paperwork were FAST. When I left the dealership that night I felt as though I really came out ahead. Wish ALL my past purchases had gone as well as the one here! Everyone from sales to service were very courteous and they treat you with respect. I will be taking my truck here for service. Thank You Glendora Dodge for such a pleasant buying experience.
Great place to buy a car - AYL215
Thanks to Oliver I was able to get a very good deal on a car. I will recommend this dealer to any one looking to get a great deal on a purchase of car.
friendly and knowledgeable staff - norm
i have always been satisfied with the service to my vehicle. they are a very knowledgeable and friendly staff who go above and beyond to assist you.
Best experience with a dealer - Drico2047
Look ... I have gotten so many cars , and dealing with dealerships can sometimes be hard .. and take forever just to get any answers . But here at Simi Valley Chrysler Jeep dodge and ram , it was the best experience Ever ... # 1 if you need any help , first talk to Art Kupelian he not only helped but was able to get me a deal in less than 24hrs. I texted him with my deal and what I needed and how I needed it done , and then next morning I got a message from him saying he should hear something soon and within an hour I got a call saying there was an approval and when my wife and I got there it took less than 2 hours and we were out .. I love this place and for my first time there , they gave the best impression.. thank you Simi Valley CJDR
Thorough Service - Jeep Guy
Moss Bros. Jeep Moreno Valley was very thorough when they had to look for a leak i reported on my 2014 JK. I did not know where it was coming from, but they found the problem. Not only did they fix the problem, they wanted to make sure it was fixed 100%, so they asked to keep my vehicle longer for observation and testing. Once they were satisfied with the repair themselves, i was notified and picked up by their shuttle service and transported to the dealer to pick up my vehicle. Very satisfied.
20,000 miles and counting - ChrgrRT
Scheduled online, all maintenance and concerns were completed in time during my visit. I've been a customer for years & atleast 3 cars, this is the only service department I trust.
Excellent service department but not the dealership - lilbit453
Let me begin with the service department, they are awesome! But, the dealership not so much! Rating them with A ZERO! It such a long complaint, and if I to remember if all the conversation I get very upset. Besides what can you really do for me. My first experience with Moss was awesome but this time around not so much. If you really want to know give a call. I will never return and buy from you again!
Excellent costumer service - Delmi Torres
Big thank you to Eddy Ontiveros, made my car purchase experience very easy, very helpful and took the time to show me that car I wanted. the only bad comments would be towards receptionist not very friendly or costumer service friendly they were more worried about looking pretty at the desk...any how in the other hand sales person and finance very pleasent.
DO NOT BUY FROM THIS DISHONEST DEALER!! - jonsanders58
WARNING! DANGER! WARNING! DANGER! WISH I WENT TO DIFFERENT DEALER
Stay away from these guys. I've had the most unprofessional experience I've had with any business.
Their GM (Marcy was his name I believe) literally yelled immaturely in the showroom until I decided to leave. They managed to slip something in on my final contract of a Jeep I bought from them that the salesman agreed should not have been there. After speaking and clarifying with a couple managers that there was a mistake made, Marcy started yelling at his sales manager that he wasn't going to change anything and that I could contact his lawyer.
Mind you, I was standing right next to his sales manager and he refused to address me. Also, I'm utterly confused how everyone that was a part of the transaction agrees there was a mistake made and he refused to fix it.
There are PLENTY of reviews around how bad these guys are. I wish I never would have worked with them, they are the most unprofessional and untruthful kind of business there is...
Very good customer service - abrahan.ponce.20
Amazing costumer service , 5 stars to the Main Man who helped me , Jhonathan Quevedo. Him & his crew made everything possible , thanks for the great service.
DO NOT GO TO HOOMAN CHRYSLER - SCAM ARTIST! - Adam Sloop
Worst customer service ever.
I leased a 2004 Jeep Cherokee with these guys. At the time the sales team was great. Very professional and not too pushy.
But once the lease began it's been xxxx dealing with the service dept. Their was a Jeep recalls so I brought the car in on a Wednesday to be picked up the next morning. But I never get a call to pick it up like I was promised. I called Thurs but no call back. I called Friday and again, nothing. I waited to pick it up and left two messages in vain. I called Saturday - and left messages with a few people including the head of service - and NOBODY CALLS BACK! I'm rearranging my day and they could care less.
DO NOT LEASE A JEEP AT HOOMAN. The day you drop it off to get serviced you will realize what a mismanaged, horribly inept place this is.
They do not care about their customers once you sign the lease. If CHRYSLER is reading this, you need to do a customer investigation on this dealership.
Horrible Experience - leiladablan
This is a WARNING to all buyers! Here is a run down of my experience at Tuttle. First of all i took my 16 year old daughter to purchase her first vehicle. This was supposed to be a memorable moment instead it has been nothing but a nightmare. I got to the Dealership and met Jorge the sales rep which came across so polite and very genuine. I end up purchasing a "Preowned Certified Vehicle" which was a 2014 Black Jeep Wrangler with a soft top at the time i was purchasing it they made promises after promises. Once the paperwork was complete no one went over the vehicle with my daughter. The handed the vehicle over to my daughter dirty and then said they will go over how to remove the top tomorrow. We drove the vehicle home and heard rattling noises, the brakes were acting up and each turn my daughter made we heard a loud noise. We came in the next day the salesperson wasn't there he was off, i asked if someone can take a look at the vehicle and take it for a drive to check about the noise, Service department asked me to leave it and they will check it out and give me a call. 4 days pass by and i called the dealership to find out the status of my vehicle, they advised nothing was wrong with the vehicle and it was ready to be picked up. I picked up my vehicle and when i received my invoice no where did it state that they inspected the brakes or the loud noise. I took the vehicle home and of course the brakes were acting up and the noise still there. I called again and emailed my sales person to advise him that i need the service department to take a look at the vehicle. I was asked to bring the vehicle back in and no one was available to help me. I waited 30 minutes before anyone can help and again asked if they can go for a test drive so that i can explain what noise and the brake issue. They asked me to leave my vehicle again and i did, this time 5 days and no response so i call in to check the status of my vehicle and was advised that the Brake Booster was replaced and they now resolved the issue. I am extremely disappointed that a dealership will put a vehicle on the lot for sale that is Certified Preowned and have the issues i had. Along with a broken brake light to top it off. Not only that the soft top is defective and had velcro on the top to secure the top from the sides. I pointed that out to the General Manager which said that he wished he can help me but he cannot because of the sales tax of the vehicle which was a lie that i found out when i contacted the Board of Equalization. His resolution was that the brake issue was fixed and they can peel it off the velcro from the soft top. WOW!! what wonderful service. This is unacceptable! not only did i purchase a vehicle and the very next day have issues i had my vehicle sitting in the service department for a total of 10 days and only owned the vehicle for 3 weeks. We didn't get to drive the vehicle without an issue. The manager didn't care to work with me to make things better instead he continued to make excuses. When i called the service department they hung up on me. I spoke again to the GM he advised me to take my jeep somewhere else to get it checked out. How would a mother feel safe purchasing a vehicle with brake issues and handing it over to her daughter? I have never in my life experienced this type of service and have ever had an issue purchasing a vehicle. I will be contacting the BBB and Department of DMV Investigation to report that a CPO was sold to me with Brake problems along with the Jeep Corporation. This is not how a dealership should operate nor treat their customers. I went to Tuttle Click to purchase a vehicle for my daughter and it resulted into a nightmare. I hope that everyone that reads my review will take my advise to save themselves from this type of situation. You cannot TRUST this company nor the people that work there. I will contact consumer affairs along with Jeep Corporate office to advise them on the service, the vehicle and file my complaints.
Outstanding Customer Service - Fantastic Deal! - Heidi Eckard
After working with Michael in Fleet, I am a fan and client for life! I contacted Glendale Dodge after reading the reviews, and was fortunate to meet Michael. He not only provided stellar service from my initial contact, but all throughout the sales process. I purchased a Ram 2500 Cargo Van, and Michael who was extremely professional, friendly, and transparent during the process, provided the best deal in this town and beyond.
I have worked with numerous dealerships in the past, and the team at Glendale Dodge is really outstanding. Sako was able to meet me to complete the deal and deliver the car. Jeff in Finance who is extremely knowledgeable, very clearly and thoroughly reviewed the contract, and other docs with us. He worked efficiently, and with our interests in mind, completed the transaction in a timely manner. The van was immaculate when we picked it up, clean so clean, and a full tank of gas. I didn't even think dealers did that any longer!
So, if you want a phenomenal deal, outstanding service, and an all around wonderful experience - again who says that when buying a vehicle?! - go see Michael at Glendale Dodge, along with Sako and Jeff. Thank you Michael, Sako, and Jeff -- you guys are the BEST!!
Great salesman listened Bad service dep - Karen Sorensen
Communcation between Sales manager and service department stinks. Extremely loud breaks told sales manager needed to be fixed told my salesman and told Alexia closer F and I. Took to Browning told me roters needed to be pulled again Hemet carfax said had done. Lied becareful!
UNDEPENDABLE Service Department/No Ethics, & - Irisnes1!
Here is an overal overview:
The sales staff appear nice & promise the works to make the sale. But, their Service Department is a whole different ball game...
Starting from Service Manager, no one seems to consider or even care about Ethics, and Customer Loyalty. Spend little time & you'll see how their own employees don't respect their company! one of them actually told me the following in response to my complain;
"hey man, it's Dodge... What can I say... They are cheap..."
Please note: I treat my truck, I was told, better than my wife. when I checked in, their service adviser complimented me & said its obvious This Truck is well maintained.
I have a detailed list of Every Single Repair, Modification, or Maintnance since day 1.
However, as 🔜 as they determined that the problem was Power Train, & Still under warranty, i was no longer a paying customer to them.! No one had time to even speak, & every problems 1st possible cause became ....
" Bad Maintnance, Abuse, Neglect!" Even tho, same person was complimenting me on how well maintained my truck seemed & how organised every document & record was!
First Claimed, since I didn't do my Oil Change By Dependable Dodge, they can't offer warranty! Even Went as far as claiming that it was the condition of warranty!
( That is Legaly incorrect)
Then, Claimed I need to have Kept the Actual Receipts, Since 2011, for things that are not even relevant!
Note: Even tho it was alread Documente in the Maintnance booklet. (Pretty much imply my record was fake)
I even said if you can find any signs of Sludge or abuse, then I will be ok with Denying my claim.
He agreed there was no signs, yet, kept repeating himself about Company Policy, they have to follow procedures, he has to follow legal Gide lines....
Once I addressed one, he would come up with another stupid technicality...
Funny thing, they don't deny it. I Auote: " for $3-$4 repairs we need to have a complete investigation, & send to Corporate for approval"
I had to actually ask service manager to please talk to me like a normal human being, instead of Responding like i'm talking to "Siri"...
I don't know what is goin on with Dodge, but I really like my Ram & planned to keep it... But, they have a serious problem... Nothing goes smooth... It seems they are trained to use every tool to deny warranty claims... They Bluf, & if it doesn't work, then do the job... How can I trust they do what they say?
Already have another problem with Rental...
1st I was told, if it turn out to be the camshaft, which it did, they caver 5 Days Rental! Also said it'll take 3-4 Business days to replace camshaft. On Day 6th I get a call, telling me the company approved my Repa??r & covers the cost, & 2 days of rental!!!
On Day 1, The SM had me sign authorisation for $3000 Engine Work, In case warranty didn't cover, and still kept my truck for a week before start working on it. Finally after 10
Days it was done, but now back & forth over rental... I was trying to hear his logic, but...
Still in progress... i'm waiting to hear back from SM Regarding Rental Charges...
I am a single Parent of a 3 Year old, & also under Cronic Medical Treatment Every other Day...
I depend on my transportation,. 10 days W/O my truck, while under warranty! Any other Dealer would cover the rental... It's unfair to make the customer pay $500-$700 for rental!
I'll post updates ... Keeping fingers crossed...
The best buying experience around - oabarca
This was my second purchase from this dealership and I've referred 2 people who have made purchases. The Team at Tuttle Click have always been welcoming, professional, and a tremendous joy to work with. Thy have made every buying experience a true pleasure and it's been an ease every time. I will continue to recommend others to Tuttle Click, they have been there for me and my family every step of the way whether it's Sales or Service
Internet / TrueCar Manager
Russell Westbrook Chrysler Dodge Jeep Ram