Great experience! - juliemarquez@TFS
We had a great time coming in and having Leslie Norris assist us with our purchase.We were only looking but Leslie help us to make a decision to purchase right then and there! Thanks Leslie... :)
buying experience - Cascada
Paradise made buying a new car an all new "wonderful" experience. Starting out with John Unruh who helped me get the car I wanted and pricing and Kristine Salem who took me for a test drive and was very helpful in helping me pick the interior color. Then Theresa Chandler couldn't have been more accommodating, she was so nice from the second we met her offering us a beverage and asking if we needed anything..then she spent probably 2 hours when I was purchasing the vehicle to go over everything on the car and setting up my on star, my phone apps, and xm radio. She was so patient of my computer intelligence!! And told me I could call her anytime on her cell if I need help with the car. Then I saw Therese Meadows to do the finances and she too was absolutely wonderful and professional and so sweet., she made the process go so smoothly. I also had excellent service with the driver "Dean" who delivered my car..what a gentleman. Stacey Richards, the GM, came out and introduced herself and told us she always had an open door policy and wanted us to be satisfied. Never has a GM come out and 'thanked' us for buying a car before. She truly is a class act! And finally Cody Dugand responded promptly to get me answers about my registration and told me she would find out about it asap and get back to me. I can't say enough about this A+ service..the entire staff is fabulous! I hope the service department now can match up to the sales!
Excellent service by Fred Lockett - BossLady
First experience here and everything went smoothly. Car was done when promised even though they had to perform additional items (30K service plus wheel alignment and evaporative A/C service) which I approved. Once they checked out my Escalade and recommended I have the additional items done I was happy they were so thorough.
Great customer service - Agustin
Carlos in sales was very helpful. He assisted in a purchase of a used gmc. Im a tough negotiator and he remained patient even with me being very persistent. Thanks once again!
Deandre Smartt = Best Car Salesperson! - My Tahoe
Deandre Smartt is an excellent sales consultant and Mark Christopher Auto Center is lucky to have him. He was very patient and answered all of our questions. We were looking for a car several months ago but never decided what we actually wanted to get. We started at Mark Christopher (MC) then after a while ended up going back to MC because of Deandre. I always thought it stressful to buy a car and deal with salespeople. However, Deandre made the entire process smooth, quick, painless and he got us a great deal. He went above and beyond to make sure we were satisfied with our purchase. We love our new car and really appreciate the quality customer service we received.
This is how ALL GM's should treat their customers !!! - CTS2016
Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable.
We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family.
Has a good atmosphere and the vibe feels really good
Exceptional Service! - Erintukua
My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life!
5 star treatment and process - JohnRambo
Very smooth process . Walked in , sat me down and asked me questions of what I was looking for and actually listened to me . Pulled up the right vehicle for me and dropped it off at my home and also singed contracts at the same time . No waiting
No Hassle - Ongiesay
As always, my oil change went very well. I am always confident that I am receiving the best service. I appreciate the service and being informed of any other things that need attention.
Awesome experience.. - Kenny
I was in the market for a company vehicle, I went to three other dealerships before visiting Reynolds. My experience with our sales person Mr. George Huegel, was great, he was very knowledgeable in the vehicle that we were interested in, if your in the market to buy a vehicle I would highly recommend this dealership. Thank you for your great service... Kenny Arzate with Deliver It Courier Service, LLC
Worst experience of all time !!! - Tony tony 9999
I brought my car in for service promblem with the transmission Ryan was handling it at severice department long 5weeks of lies story's back and fourth from day one. Absolutely no respect for me the customer never once they blame the adjuster that had to come out at least twice to ok the claim on behalf of there mistake also they were the most rude group of peoplei ever seen in a work place in 45years horrible so it went on for like I said 5 weeks the never took responsibility also never called me the customer also put me on hold ! So here's were get worse I call this manager name BOB KNIGHT wow what a gem this guy was on phone said don't worry tony me the customer I take care of you for bad experience I fill tank up with gas free oil changes so I see this man he acts like tough guy I was with my friend well I almost got into fist fight he treated me with no respect we had to go in office 4 of us now remind you 5weeksi my car was there so I can go on but he never filled tank no free oil changes no nonthing and paid the deductible drove car and still not fixed rite!!!
THE WORST PLACE TO BUY A TRUCK!!!!!!!! - V8 engine GMC DID NOT GET!!!
We went in to buy a truck on September 17, 2016, we looked online for a used 2015 GMC, was not all that in person, the internet did not say it was a 4 by 4, so the salesman Erick La Blanc came out and said we have another truck what you want, a GMC v8 5.3 L engine truck. We test drives the truck and everything, I tell the guy like 3times are you sure it is a v8 engine, he said yes. Test drive it, very nice truck. We decided to take it, it took like 6hours waiting, to make a long story short, Carlos gave us a great comfortable monthly payment, then I go and get the onstar ready, putting in my Bluetooth, then Erick tells me I'm sorry, by the way this truck is a v6, my whole demeanor changed. The whole time I was not buying what they told me I was buying.To add insult to injury, the manager, Douglas Dolphus was an xxxxxxx. No empathy, customer service, no respect, and definitely no sympathy for what happened to us. He completely blamed us for buying the truck, and when it was his workers that didn't know nothing. He had a bad attitude,rude, arrogant, and was just an xxxxxxx . The WORST PLACE TO BUY A TRUCK!!! Erick La Blanc is a nice guy, but does NOT know his trucks, he wanted to make a sale, and lied to us from the beginning, BAD SERVICE!!! Carlos is a nice guy, would help you get a good deal, and Douglas DOlphus is a HORRIBLE manager. All these guys need to learn how to do business, definitely learn their trucks and Douglas needs someone else sitting in his managers place, because he absolutely SUCKS!!
Inspect your car thoroughly and don't trust what you sign - pie146
My husband and I went into Greiner based on family recommendation. I didn't even look at any other lots. My husband and I bought the car we wanted and Andrew Anthony was AMAZING. Super awesome man. We were very happy with our purchase. We drove the car home and didn't go out until the next day when excitedly took it to my parents house (we didn't stop at a gas station). My father noticed that there was some damage to the front and back fender to the car both on the passenger side. He wanted to know why I had bought a car that had been in a wreck. I told him according to the car facts report I received it hadn't. So that night I emailed Andrew with pics of the damage. He showed him manager and had me come in to have his body guy take a look. According to his shop the back fender damage they would fix but not the front. That the damage in the front was ours. I explained it was not possible as I emailed him within 48 hours and nothing had happened to the car. We were willing to eat the front damage (since our insurance deductible is low) but the problem didn't end there. We went to turn in some pay stubs which the finance guy emailed us and asked us to bring in. Once we sat down he told us he made us a great deal! He lowered our payment and even though our interest rate went up we were (according to him) getting a good deal.He then he handed us pens to sign while he went on and on about the discounts he got us. What he didn't tell us is he took off our warranty (which was like the number one thing we wanted.) I won't lie after that we got very upset and went from polite to kind of loud. Our fault, should have had better control but we were clearly being SCAMMED! When we called him on it he gave us a speech about how he cares about the customer and he would fix it. He left and then came back and gave us an ultimatum either sign this and have them only fix half the car of nothing. I know care finance was changed but I said from day one that I wouldn't drive the car off the lot unless they could guarantee the parameters. I offered to put money down and come back when the banks were open since it was a Sunday. Daniel the finance guy told me this bank was open and nothing would change and if it did I would know immediately. We came back over a week later and he said nothing. We exchanged emails yesterday and nothing was said. Like I said I we could have been calmer but we didn't cuss out or threaten anyone or anything like that but now we were really upset. He then got pissed, because we turned in our keys, and said we didn't qualify for the loan and that's why he "redid it" and that's our fault. He also informed us since we said that this all seemed shady that he didn't want our business. I find that hard to believe considering he hadn't verified our income, we had the cover over a week, and he didn't say anything that magically we don't qualify. I'm sorry folks but when it's my money I won't be scammed. My only regret is Andrew the nice sales man is now screwed out of a commission which he earned. Before this I would have recommended them but now, stay away they are no longer honest.
Amazing experience - kevin79
I had the pleasure to work with Carlos Estrada on a vehicle for my wife. Carlos had a used GMC Terrain waiting when we pulled up to look at it. He (Carlos) explained everything regarding the price, truck and was very professional the entire time. I ended up going ahead and taking delivery of a new 2017 Terrain. This was by far the easiest transaction that I could have asked for. The finance manager Raymundo was amazing and did not force extra stuff on me that I didn't want!!!! I would highly recommend Carlos and Raymundo any time!!!! Thank you Carlos and I will see you for my Terrain
The absolute worse service department that I have been to - Ron
A fair warning to everyone, this must be the worst dealership I have ever been to.
Took my car in (which is under warranty) because my air conditioning stopped working. I was told a few hours later that there is a nationwide problem with the condensers on Yukons. The parts are on back order for a month or longer.
I asked if they will offer a loaner or rental and the rep (named Mike) stated that he is not authorized to do that because the manager is on vacation. Apparently nothing can be done without a managers approval which is obviously a bunch of lies.
To top it off, they parked my car in the sun for 3 hours. When I got there my car was over 100 degrees inside. I was literally dripping in sweat by the time I got back to work.
No air conditioning in the valley for a month or more? That pretty much makes my car useless.
I called another dealership as soon as I got back to the office and they explained that the correct protocol is to offer a loaner or rental until the parts come in. I took my car today to this other GMC dealership and everything went smoothly and I got a beautiful loaner until the parts come in.
The staff at Keyes in Woodland Hills are simply incompetent.
I'm still in shock that they think it's ok to leave a customer for a month or more without any A/C. And if you cannot make a simple decision like allowing a rental/loaner, why stay open? Your dealership should just close down while your manager is on vacation.
They are CROOKS... - JWin95
Took my Silverado in to have them review an oil light issue. Within 30 minutes of dropping off my vehicle, this establishment came to the conclusion that i needed a new motor...less time than it takes to do an oil change! Truck only has 100K miles on it, keep up on maintenance, no knocking, black oil, no overheating...nothing. Took it to Connell Chevrolet in OC and an new oil Sensor and oil valve filter later, truck runs perfectly.
They are Crooks, can't be trusted and will take advantage of you...you've been warned.
Purchase and trade in - mk1111
I bought a 2017 Cadillac CTS-V from them, asked for a manager; I ended up with a new salesman who tried his best to accommodate my purchase the best he could. Im very happy a seasoned salesman (Aziz) ended up helping me to get to know the 2017 CTS-V there are more bells and whistles to get to know on this car..
GM Dave is a real piece of work - Shannon V
The worst customer service ever! Went in this morning bright & early to trade in my 2013 Cadillac Escalade ESV that I previously purchased from Dutton. Waited 3 hours for finance & numbers before I told my salesman Jeff I was leaving & to call me when he heard back from the bank. It's been all day & not a word! I've tried calling twice & he's all the sudden unavailable. Nice considering I have the finance company calling me & I don't even know wth is going on, smh. Will take my business elsewhere since they can't even have the common courtesy to call me back! Will NEVER buy from this dealership again & will be sure to let all my customers, friends & family know about their "customer service"
UPDATE-The gm Dave in retaliation of my review just left me a review of my business! He's NEVER done business with us. What a total xxx! Stay clear of Dutton as this is the kind of "customer service" they have. Get mad when a customer leaves a appropriate review than retaliate & leave a customer a totally false review of their own business, smfh!
repair at Rally GMC - JONA KARDISH
I just had my GMC Acadia repaired at Rally, as always the staff is professional and friendly
and the work was done correctly and fast.
Poor Customer Service - Randall Herbst
Decided to Finance our new Certified Pre Owned vehicle through our Credit Union. A month later discovered the dealership had financed the vehicle through Bank of America as well. Now we had two loans. Took several telephone calls and I had to initiate every fall up except two to find out through Bank of America that the second loan had been cancelled. Never once got a call back from the dealer to say it had been handled. Tried talking to G.M. three times never answered his phone and could not leave a message. Everybody is considered a Manager of something, very poor Customer Service.
Car Salesman - PeterBa
My wife and our grandchildren outgrew our current Range Rover and we needed to get out of our lease a few months early and get a new vehicle. My wife wanted a Yukon Denali. Costco is running a promo touting a hassle free purchase, where the dealer is to show you invoice and sell at supplier pricing, which is below invoice. When you sign up to get a number, they give you a choice of three dealers in your area, we selected #Hardin Buick GMC. David Jolliffe contacted me within 15 minutes. He said he had two of the vehicle we wanted, one black, one white and the price would be $69,189.00 with the current rebates. I told him we would like to see it, he invited us down, but the Black was gone. We went down right away to find the White one was being driven by a manger and was not there, as well it had 3,000 miles. He asked us to come the following day, which we did and liked the vehicle but wanted to see if one was available without the miles, there was nothing equipped as we wanted, and he offered an additional $1,000 off if we took that one. Finally after several text messages and emails, we agreed to take the one they had. To this point all negations were sales price, not payments. As soon as we agreed, payments were the only thing discussed. As we were waiting for a time to come down, I sent a text confirming the negotiated sales price, only to be called back by David and Don. As it turned out, the price we were given and agreed to was not the price we were going to pay, although they didn't tell us a price. I could see the writing on the wall, it was a typical dealerships bait and switch. The manager kept stating he offered it to us at the payment we agreed, but we never agreed to a payment, only a sales price. They said they needed to confer with John, the manager and they would get back to us first thing the following morning, the next day, it was within an hour, they never got back to us. At least we were not separated from our money. The lesson, never take their word for anything, they are by their very nature, car salesman, take notes, and check everything they present to your for signatures. Sounds logical, but when the salesman insists this dealership is different, money is not important, Relationships are their goal, don't believe them, money is the final arbiter. I would not have written this review if the dealership and it's managers were just straight and above board as David said they were, I think he may have had good intentions, but not the dealership, we'll never know. Now that I have had my trade in inspected, I will incur additional expense because Range Rover only allows one inspection, and this deal went south. I'm out two trips and a weeks worth of conversations, emails and texts, but at least I have my money.
Do the right thing - batgirl4268
My 2015 Escalade with 22,000 miles needs new rotors and brakes. I was told my rotors are not good and need to be replaced. I found out that was not true and now they are recommending I put 2014 rotors and brakes on because of the problem with the 2015 rotors heating up and pads wearing out too fast. I was told to put 2014 rotors and brakes on my 2015 Cadillac Escalade even though my rotors are fine, but if I put 2015 pads on they will not warranty them. My 2015 ($100,000) car has been sitting with no resolution. If this is a problem known by the Cadillac dealers why is this now my problem to pay for.
I tried to buy a car - Mark
Expressed interest in a truck a week ago and asked if they could work me up pricing and email it to me because I was leaving town to celebrate my dads 88th birthday. But I would call when I received it to discuss and would be back to finalize a deal on Monday.
They said great and they would email me within the next couple hours.
I never received an email. I called on Sunday and they still had the truck & he would get the payment & pricing info to me. I did not receive it.
I called again on Monday and they apologized and said he would send it out asap. I finally received a full price paper without the extended warranty I asked for & without payment options at 7pm. I called to salesman & asked if they could do better & please add what i requested. He said he would talk to another manager who could probably work a better deal.
No response on Tuesday or Wednesday finally called again today (Thursday) and the salesman was off. Asked for the sales manager, he said he would call me back in 10 min. Finally called me back 2 hrs later & i missed the call. Called back 2 hours after he left the message and he said that they just sold the truck for full price. He made it sound like it was my fault cause I didn't want to pay the sticker price. I never once said I wouldn't pay full price, but who in their right mind doesn't try to negotiate?
I have never in all the years of buying cars have I meet a dealership not interested in selling a vehicle.
I will NEVER buy a car from this dealership!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.
They're either thieves or incapable of keeping your car safe - tourvader
This past Sunday, alternator problems left my car stalled on the side of the 101 in Thousand Oaks. We had it towed to Silver Star Buick GMC dealership and service center on the tow driver's recommendation. The repairs took until Tuesday. When I picked up my car, I'd already left Thousand Oaks when I noticed some items were missing from around my console. I called back to see if the mechanic could explain, but he guessed that no one in his shop "needed" a jar of quarters or pens, so they "probably" didn't take it. When I stopped, I discovered my entire trunk had been cleared out, save for some towels and other "junk" items. Apparently I have no recourse because I signed a document stating I'd removed all my valuables from the car and that the mechanics aren't required to notice things missing. Did they not notice items from inside my glove box strewn across my seat?
Apparently someone with the keys to my car OR someone who took advantage of it while it was unattended and unlocked on their lot managed to make off with all of the contents of my car (we're talking big beach coolers, a car jumper battery, a school backpack, a picnic basket, art supplies, bags of camping supplies, etc) without ANYONE noticing or ANYTHING captured on camera. Service manager. Dominic Coggiola, says they just don't have a camera pointed on their driveway, "so sorry!" Shame on you Silver Star.