Trade in and purchase - D and J Maco
The dealership as a whole made our experience of trading in our 2008 SRX on the new XT-5
as comfortable as it was satisfying. We were treated with understanding from all persons that were involved in both the trade in and the new purchase.
Silver Sierra 1500 SLT Crew Cab Buyer 8/8/17 & my Bird Baby - "Baby" The Yellow Naped Amazon
Being a people person and having been in Sales forever I knew what I wanted.
That being an easy no pressure deal at a great Price with minimum time wasted.
I looked for around 6 weeks for my new Work GMC. My 1998 GMC Suburban had done it's job well with 233K miles on it.
So I visited 3 South County Dealers to see what was New. Everyone was Quoting me some OK prices, however I told them right from the Start I needed it in writing for my Partners Review.
No one wanted to take the time do that. Some mentioned that I would just shop it around. I had neither the interest, time nor intention to do that.
So I found Suburban GMC online. I was welcomed Warmly by Kate who listened to what I was looking for. In turn she connected me with Dennis B. the Sales Manager. I explained what I was looking for and the need to put it in writing. Dennis said absolutely!
I stopped in looked at a couple and drove a couple with Joseph & Tony. Then Dennis gladly put it on Paper, 3 different ways at my request and without hesitation. Moreover at a better price than I had been quoted.
In the following days he and Kate answered any and all my questions.
Tuesday August 8th we dropped in with an appointed time with Joseph who got the Paperwork Rolling. Next thing we knew we were sitting in Larry Tabarez's (Finance) office who quickly and efficiently prepared the Transaction as the Knowledgeable Pro he is.
Heck Joseph even followed me back to my home in Laguna Niguel to Hand Deliver my New Truck to my Driveway.
In the end I got exactly what I was looking for, including the best Price.
I highly recommend this Group of relaxed and friendly Professionals.
Clunking noise in rear of truck - Rudy Baloun
The service Department's Nick P did a fantastic job assisting me with getting my 2016 GMC Sierra 1500 Z71 4x4 truck fixed.
It was one of those deals where you as the driver hear a strange clunking noise, that wasn't there before, and when you take it into the shop it's not initially replicated. Nick was steadfast, he believed me when I described it, and was eventually able to hear it, diagnose it, and get it fixed - all under warrantee. Drives like new once again.
Thanks for the extra effort put in...much appreciated Nick!
Great customer service - Agustin
Carlos in sales was very helpful. He assisted in a purchase of a used gmc. Im a tough negotiator and he remained patient even with me being very persistent. Thanks once again!
Mark Christopher experience - Easymoney
My experience at Mark Christopher was great from the minute we stepped on the property.The staff was very friendly.We were their to see Gerald Waters who we were dealing with over the internet.Our truck buying experience was quick easy and Gerald made it a great buying experience.Thanks to the whole crew at Mark Christopher!
This is how ALL GM's should treat their customers !!! - CTS2016
Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable.
We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family.
Has a good atmosphere and the vibe feels really good
Exceptional Service! - Erintukua
My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life!
5 star treatment and process - JohnRambo
Very smooth process . Walked in , sat me down and asked me questions of what I was looking for and actually listened to me . Pulled up the right vehicle for me and dropped it off at my home and also singed contracts at the same time . No waiting
Service Maintenance visit - silver ice
Overall great service. The service is incredible. Friendly and knowledgeable at the front desk.
Honest and courteous conversation regarding our vehicle.
Excellent service by the mechanics.
Awesome experience.. - Kenny
I was in the market for a company vehicle, I went to three other dealerships before visiting Reynolds. My experience with our sales person Mr. George Huegel, was great, he was very knowledgeable in the vehicle that we were interested in, if your in the market to buy a vehicle I would highly recommend this dealership. Thank you for your great service... Kenny Arzate with Deliver It Courier Service, LLC
Inspect your car thoroughly and don't trust what you sign - pie146
My husband and I went into Greiner based on family recommendation. I didn't even look at any other lots. My husband and I bought the car we wanted and Andrew Anthony was AMAZING. Super awesome man. We were very happy with our purchase. We drove the car home and didn't go out until the next day when excitedly took it to my parents house (we didn't stop at a gas station). My father noticed that there was some damage to the front and back fender to the car both on the passenger side. He wanted to know why I had bought a car that had been in a wreck. I told him according to the car facts report I received it hadn't. So that night I emailed Andrew with pics of the damage. He showed him manager and had me come in to have his body guy take a look. According to his shop the back fender damage they would fix but not the front. That the damage in the front was ours. I explained it was not possible as I emailed him within 48 hours and nothing had happened to the car. We were willing to eat the front damage (since our insurance deductible is low) but the problem didn't end there. We went to turn in some pay stubs which the finance guy emailed us and asked us to bring in. Once we sat down he told us he made us a great deal! He lowered our payment and even though our interest rate went up we were (according to him) getting a good deal.He then he handed us pens to sign while he went on and on about the discounts he got us. What he didn't tell us is he took off our warranty (which was like the number one thing we wanted.) I won't lie after that we got very upset and went from polite to kind of loud. Our fault, should have had better control but we were clearly being SCAMMED! When we called him on it he gave us a speech about how he cares about the customer and he would fix it. He left and then came back and gave us an ultimatum either sign this and have them only fix half the car of nothing. I know care finance was changed but I said from day one that I wouldn't drive the car off the lot unless they could guarantee the parameters. I offered to put money down and come back when the banks were open since it was a Sunday. Daniel the finance guy told me this bank was open and nothing would change and if it did I would know immediately. We came back over a week later and he said nothing. We exchanged emails yesterday and nothing was said. Like I said I we could have been calmer but we didn't cuss out or threaten anyone or anything like that but now we were really upset. He then got pissed, because we turned in our keys, and said we didn't qualify for the loan and that's why he "redid it" and that's our fault. He also informed us since we said that this all seemed shady that he didn't want our business. I find that hard to believe considering he hadn't verified our income, we had the cover over a week, and he didn't say anything that magically we don't qualify. I'm sorry folks but when it's my money I won't be scammed. My only regret is Andrew the nice sales man is now screwed out of a commission which he earned. Before this I would have recommended them but now, stay away they are no longer honest.
Worst customer service - Jes123
They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they could give me the car for free and i wouldn't take it just not to deal with them.
Bad sales department - Manic
Everything there was a gimmick, try buy the add car, are living out of town and buying a car from them, why advertise a price you won't honor...then hid behind you desk. Even the employees seem to bad mouth the dealer, don't buy the warranty, when it comes time to use it nothing is covered, packs on packs that all I was hearing, and have working for a dealer I know what that means....
Cadillac CT6 Service - Damion
The service advisors were helpful and ready to help explain any concerns that I have with my vehicle. When a part needed to be ordered they took care of it expeditiously. Great service.
Serice Expierence - Satisfied Customer
I received excellent service from Parkway GMC, the service staff always treats me with professionalism and courtesy. They value my time and business. Parkway is my dealer of choice for Service.
They are CROOKS... - JWin95
Took my Silverado in to have them review an oil light issue. Within 30 minutes of dropping off my vehicle, this establishment came to the conclusion that i needed a new motor...less time than it takes to do an oil change! Truck only has 100K miles on it, keep up on maintenance, no knocking, black oil, no overheating...nothing. Took it to Connell Chevrolet in OC and an new oil Sensor and oil valve filter later, truck runs perfectly.
They are Crooks, can't be trusted and will take advantage of you...you've been warned.
Awful, the worst customer service ever, from top to bottom! - Jose Cruz
I can't even describe it. no response. no email response. no return phone calls. no, manager on site after i visited in person. manager would contact me. never did....
Warranty lies - Nicoleski
Had such a great experience buying my Chevy Silverado, I figured my next encounter with Diamond Hills Chevy would be just as good. WRONG! I was conned into buying the most expensive warranty they offer, the salesman explaining it's bumper to bumper and I wouldn't pay a dime! And it's SO convenient because you get a rental car no matter what! Fast forward to today (4 months of owning my truck) and the AC has leaked and flooded my interior. Turns out my "super awesome warranty" somehow doesn't exist and now I have to pay a $200 deductible for them to look at my truck. And the icing on the cake is I have to sit there and wait for them to diagnose the issue and time frame to be fixed before they'll give me a rental car. Because we can all just go into work late, right? So why don't I go talk to the people that sold me the warranty and did my paperwork? Oh because CONVENIENTLY neither of them work there anymore. Talk about getting taken advantage of... what a waste of money for this useless warranty. My actual salesperson was fantastic (not the one that sold the warranty, but the one that sold the actual truck)... so if you decide to come here just skip out on anything extra!
repair at Rally GMC - JONA KARDISH
I just had my GMC Acadia repaired at Rally, as always the staff is professional and friendly
and the work was done correctly and fast.
Unethical Business Practices - alexsaby123
Well what can I say, this review would have been 5 stars and I would have been very satisfied but, I have left multiple messages for Fernando in finance and have yet to hear back. I have received 4 hits on my credit from our purchase of our new GMC Yukon. Fernando said when we were there that it was being financed through Bank Of America and never said anything about MULTIPLE CREDIT INQUIRIES. I called Fernando on Monday after receiving a seconds credit inquiry and was able to speak to him. He stated we are using Bank Of America and you shouldn't see any other inquiries hit you credit report. He then stated it shouldn't make a difference of how many inquiries you get in the next 14 days since they'll combine them. I told him Fernando that whether they combine them or not, he never received our approval to send our info over to multiple banks. He again stated you were approved by Bank Of America so you shouldn't see anymore credit inquiries. Tuesday morning We received two more credit inquiries, I again called Fernando but this time there was no response so I left a message. I never received a call, text or email from him. Wednesday I tried Fernando again and same outcome, voicemail left. Thursday morning and I'm pretty upset that I hadn't received a call so I called and spoke to floor manager. I gave him the whole story. He apologized and said sorry Fernando is with a customer but I'll look at your file. I spent about five minutes on hold while he looked everything up. When he came back on the phone he stated "yes I see here that you loan is being financed through Bank Of America and that all inquires should stop. I then let the floor manager know that at no point did Fernando let us know about multiple credit inquiries and that from the moment we sat down in front of him it was Bank of America. He again apologized for the misunderstanding and we completed our call.
Now Friday afternoon I receive another credit inquiry, I again pick up the phone and call Fernando. I am again greeted by this persons voicemail. I left him a third message to which I again got no response. I then Called Edith Ramirez which is there customer relations manager and was also greeted with her voicemail. I left Edith a vm and gave it a couple hours. Again no call back from anyone. This dealer is just in it for the money and doesn't care about the customer once you're gone. I would think after spending 65K they would get back to me in a timely manner.
Update Friday 6/30/2017 I called Cerritos GMC and asked for Martin my sales person. I went over my situation with him. He was sincere and apologetic about the situation. He even stated I don't know why they do multiple credit inquiries and that it happened to his family member also without their knowledge. Martin then walked over to Fernando and asked him about our loan and was told that now our loan is through Ally Financial. I thanked Martin for his time and concluded my call with him. I then called Ally Financial to confirm my account with them and they have no record of account for me. This situation is getting more and more disturbing to me. We have had the vehicle for a week and can't get a straight answer on who we are financing through. I will never shop at Penske GMC in Cerritos again and I will not recommend any friends or family to this location or any Penske location. Later in the day I received a call from Martin Ruelas asking me to please give them a very satisfied on the GMC survey. Martin stated I'll make it worth your while and give you a free oil change and a feee tank of gas. I let Martin know that I was not interested in his free services and that potential customer need to know what is going on at Penske GMC. I then emailed the owner Phillip Hartz directly since we had his information from when we were there. I let him know everything that has transpired and was hoping for a call back from him or even an email back apologizing for his companies lack of customer service. I didn't receive a call from anyone, if the owner can't respond how do we expect the sales people or finance people to respond.
Update Friday 7/7/2017 Finally found out who we are financed through. It only took two weeks and a response from no one. Keep up the great work Penske GMC. I hope customers read this and go else where.
Please do not shop at Penske GMC. Read all the negative reviews, they are all accurate and a lot of it happened to us. Drive a few extra miles and shop at Hardin GMC. They are great there. Wish I would have purchased my vehicle there.
My credit score went down 70 points because of this company. This is unacceptable, someone from this company needs to contact me and take care of this before I get a lawyer.
Car Salesman - PeterBa
My wife and our grandchildren outgrew our current Range Rover and we needed to get out of our lease a few months early and get a new vehicle. My wife wanted a Yukon Denali. Costco is running a promo touting a hassle free purchase, where the dealer is to show you invoice and sell at supplier pricing, which is below invoice. When you sign up to get a number, they give you a choice of three dealers in your area, we selected #Hardin Buick GMC. David Jolliffe contacted me within 15 minutes. He said he had two of the vehicle we wanted, one black, one white and the price would be $69,189.00 with the current rebates. I told him we would like to see it, he invited us down, but the Black was gone. We went down right away to find the White one was being driven by a manger and was not there, as well it had 3,000 miles. He asked us to come the following day, which we did and liked the vehicle but wanted to see if one was available without the miles, there was nothing equipped as we wanted, and he offered an additional $1,000 off if we took that one. Finally after several text messages and emails, we agreed to take the one they had. To this point all negations were sales price, not payments. As soon as we agreed, payments were the only thing discussed. As we were waiting for a time to come down, I sent a text confirming the negotiated sales price, only to be called back by David and Don. As it turned out, the price we were given and agreed to was not the price we were going to pay, although they didn't tell us a price. I could see the writing on the wall, it was a typical dealerships bait and switch. The manager kept stating he offered it to us at the payment we agreed, but we never agreed to a payment, only a sales price. They said they needed to confer with John, the manager and they would get back to us first thing the following morning, the next day, it was within an hour, they never got back to us. At least we were not separated from our money. The lesson, never take their word for anything, they are by their very nature, car salesman, take notes, and check everything they present to your for signatures. Sounds logical, but when the salesman insists this dealership is different, money is not important, Relationships are their goal, don't believe them, money is the final arbiter. I would not have written this review if the dealership and it's managers were just straight and above board as David said they were, I think he may have had good intentions, but not the dealership, we'll never know. Now that I have had my trade in inspected, I will incur additional expense because Range Rover only allows one inspection, and this deal went south. I'm out two trips and a weeks worth of conversations, emails and texts, but at least I have my money.
Do the right thing - batgirl4268
My 2015 Escalade with 22,000 miles needs new rotors and brakes. I was told my rotors are not good and need to be replaced. I found out that was not true and now they are recommending I put 2014 rotors and brakes on because of the problem with the 2015 rotors heating up and pads wearing out too fast. I was told to put 2014 rotors and brakes on my 2015 Cadillac Escalade even though my rotors are fine, but if I put 2015 pads on they will not warranty them. My 2015 ($100,000) car has been sitting with no resolution. If this is a problem known by the Cadillac dealers why is this now my problem to pay for.
I tried to buy a car - Mark
Expressed interest in a truck a week ago and asked if they could work me up pricing and email it to me because I was leaving town to celebrate my dads 88th birthday. But I would call when I received it to discuss and would be back to finalize a deal on Monday.
They said great and they would email me within the next couple hours.
I never received an email. I called on Sunday and they still had the truck & he would get the payment & pricing info to me. I did not receive it.
I called again on Monday and they apologized and said he would send it out asap. I finally received a full price paper without the extended warranty I asked for & without payment options at 7pm. I called to salesman & asked if they could do better & please add what i requested. He said he would talk to another manager who could probably work a better deal.
No response on Tuesday or Wednesday finally called again today (Thursday) and the salesman was off. Asked for the sales manager, he said he would call me back in 10 min. Finally called me back 2 hrs later & i missed the call. Called back 2 hours after he left the message and he said that they just sold the truck for full price. He made it sound like it was my fault cause I didn't want to pay the sticker price. I never once said I wouldn't pay full price, but who in their right mind doesn't try to negotiate?
I have never in all the years of buying cars have I meet a dealership not interested in selling a vehicle.
I will NEVER buy a car from this dealership!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.
They're either thieves or incapable of keeping your car safe - tourvader
This past Sunday, alternator problems left my car stalled on the side of the 101 in Thousand Oaks. We had it towed to Silver Star Buick GMC dealership and service center on the tow driver's recommendation. The repairs took until Tuesday. When I picked up my car, I'd already left Thousand Oaks when I noticed some items were missing from around my console. I called back to see if the mechanic could explain, but he guessed that no one in his shop "needed" a jar of quarters or pens, so they "probably" didn't take it. When I stopped, I discovered my entire trunk had been cleared out, save for some towels and other "junk" items. Apparently I have no recourse because I signed a document stating I'd removed all my valuables from the car and that the mechanics aren't required to notice things missing. Did they not notice items from inside my glove box strewn across my seat?
Apparently someone with the keys to my car OR someone who took advantage of it while it was unattended and unlocked on their lot managed to make off with all of the contents of my car (we're talking big beach coolers, a car jumper battery, a school backpack, a picnic basket, art supplies, bags of camping supplies, etc) without ANYONE noticing or ANYTHING captured on camera. Service manager. Dominic Coggiola, says they just don't have a camera pointed on their driveway, "so sorry!" Shame on you Silver Star.