Smooth transaction - Macx3
Even though the process of buying a car is looooooong and drawn out, even when you pay cash, these guys do go out of their way to try to amuse you while you wait.
Very friendly and efficient.
We love our Escalade and would definitely use Allen Cadillac next time we buy a Cadillac.
Great sales service - MariaYEddie
We have been all over the place with what we wanted. We currently have a GMC truck and love it but for a second vehicle did not know where to go. We went to this dealership and Hal quickly attended us. He showed us a little of everything which helped us narrow it down to the GMC Terrain. He showed us high end and low and middle end, used and new. He did not up sell or down sell us. He gave us all options. I LOVED IT. Great guy, great info. Great time. He listened.
Great Experience, Val Shpolyansky was great!!!! - FOXFIRENDTS
We went in knowing what we wanted and what we wanted to pay, walked out very happy. Great experience, customer service was excellent. Thank you
Lease a new CTS - RED1
From the very instant I made contact with Lorenzo at Martin Auto Group I had a exceptional experience. .He listened to what I wanted and needed and he delivered.
I will be back in three years to lease my next CTS.
Great overall experience, would recommend to family! - DevonB
My wife and I visited several dealerships prior to visiting Mark Christopher and were turned off by either high pressure sales or lack of follow through. I contacted Mr. Gerald Waters via an on line chat to confirm a specific vehicle, Certified GMC Yukon Denali in stock. We arrived at Mark Christopher, late in the evening and as we exited our vehicle Mr. Waters greeted us, in the rain with a handshake and a smile. He immediately brought the Yukon over to us for a test drive. Mr. Waters was very knowledgeable and answered "all" of my wife's questions (ie. Bluetooth connectivity, airbags, lane departure warnings, etc). The negotiations for the trade-in and purchase vehicle was very low stress and professional. At the end of the paperwork, Mr. Waters took the time to assist us in setting up the GMC app on our smartphones. I would recommend anybody to contact Mr. Waters for an honest, low stress and smooth transaction.
George was nice - bhavinpa
Had a great experience. George was really kind and answered all questions and great response time.
He is very patient as I must have called and emailed him 50 times over three months.
Top Reviewed Specialists At This Dealership
Commercial Sales Manager
This is how ALL GM's should treat their customers !!! - CTS2016
Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable.
We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family.
Has a good atmosphere and the vibe feels really good
Great costumer service - Mlopez1369
I bought a 2008 Audi and something was wrong with the motor Ryan and Jeff took care of it right away and got the job done fast. One of the best serves I had at a dealership.
recall - gmcyukonxl
i called & spoke with Jon about the recall , his response was bring it in well take care of you . he assured me it wouldn't take longer then 45min . low & behold i was out of there & on my way back to work . this isn't the 1st time Jons helped me out . in between services , months will go bye . he always remembers my name & what vehicle i own . i think thats real kool of him . thanks again Jon
Best Car Experience - Pwilgoren
Thorson GM Buick was great... I came in... told them what I wanted and Ash Edwards got it done with no hassle at all. I leased a new Buick Encore and have been very impressed so far, not only with what was included in the lease, but by the SUV itself and all the features. Thanks again to Ash and his team.
pleasant - farm
Our salesperson was Phil. He was very helpfu answered my questions and did not use pressure on what I wanted or to buy. Everyone else was friendly.
Just an oil change - Brandon12345
So I made an appointment for 2 pm on a monday for an oil change. I ended up dropping my truck off an hour early, since i had some running around to do with the wife. When i made the appointment they told me an hour and a half if i was to wait for it. So when I drove up I was not greeted by anyone. I walked inside the service dept. And they had on guy working. He was with a customer so I waited, when he was finishing up with his customer a man walked in right past me and started his business of getting his car back. Hello there is a line.... but after all that crap. Which was about 20 minutes. I finally got some help. He told me they will call when its ready. So it was 1pm when i dropped it off. It got till about 4pm and i figured they will be closing at 5. So I went to go see what the deal is. When I got there I was not greeted once again. I stood right in front of a service writer for about 5 minutes. He was on his computer so I waited for him to finish and ask if I need help. But once again NOPE. Once I saw him staring out the window i asked him if he could help me. He said i needed to go to the service writer who wrote me up. So i did. He asked my name and looked through his paperwork and found my truck was done. With no calls. He gave me my keys and said your truck is out there. Nobody pulled it up for me or anything. I will be going back to moss bros from now on.
THE WORST PLACE TO BUY A TRUCK!!!!!!!! - V8 engine GMC DID NOT GET!!!
We went in to buy a truck on September 17, 2016, we looked online for a used 2015 GMC, was not all that in person, the internet did not say it was a 4 by 4, so the salesman Erick La Blanc came out and said we have another truck what you want, a GMC v8 5.3 L engine truck. We test drives the truck and everything, I tell the guy like 3times are you sure it is a v8 engine, he said yes. Test drive it, very nice truck. We decided to take it, it took like 6hours waiting, to make a long story short, Carlos gave us a great comfortable monthly payment, then I go and get the onstar ready, putting in my Bluetooth, then Erick tells me I'm sorry, by the way this truck is a v6, my whole demeanor changed. The whole time I was not buying what they told me I was buying.To add insult to injury, the manager, Douglas Dolphus was an xxxxxxx. No empathy, customer service, no respect, and definitely no sympathy for what happened to us. He completely blamed us for buying the truck, and when it was his workers that didn't know nothing. He had a bad attitude,rude, arrogant, and was just an xxxxxxx . The WORST PLACE TO BUY A TRUCK!!! Erick La Blanc is a nice guy, but does NOT know his trucks, he wanted to make a sale, and lied to us from the beginning, BAD SERVICE!!! Carlos is a nice guy, would help you get a good deal, and Douglas DOlphus is a HORRIBLE manager. All these guys need to learn how to do business, definitely learn their trucks and Douglas needs someone else sitting in his managers place, because he absolutely SUCKS!!
Patient, informative, and helpful - SoCalTom
In March 2015, I ended up buying a new 2014 Cadillac ATS Luxury sedan because of the tremendous assistance of James Pugliese. In addition to sending photo's of the car after I first called about it, he was very patient, thorough, and informative. He stayed with my wife and I until WAY after the closing time to demonstrate the CUE system, and assist with the paperwork. I will return to James when I need a new car, and so should you!
Inspect your car thoroughly and don't trust what you sign - pie146
My husband and I went into Greiner based on family recommendation. I didn't even look at any other lots. My husband and I bought the car we wanted and Andrew Anthony was AMAZING. Super awesome man. We were very happy with our purchase. We drove the car home and didn't go out until the next day when excitedly took it to my parents house (we didn't stop at a gas station). My father noticed that there was some damage to the front and back fender to the car both on the passenger side. He wanted to know why I had bought a car that had been in a wreck. I told him according to the car facts report I received it hadn't. So that night I emailed Andrew with pics of the damage. He showed him manager and had me come in to have his body guy take a look. According to his shop the back fender damage they would fix but not the front. That the damage in the front was ours. I explained it was not possible as I emailed him within 48 hours and nothing had happened to the car. We were willing to eat the front damage (since our insurance deductible is low) but the problem didn't end there. We went to turn in some pay stubs which the finance guy emailed us and asked us to bring in. Once we sat down he told us he made us a great deal! He lowered our payment and even though our interest rate went up we were (according to him) getting a good deal.He then he handed us pens to sign while he went on and on about the discounts he got us. What he didn't tell us is he took off our warranty (which was like the number one thing we wanted.) I won't lie after that we got very upset and went from polite to kind of loud. Our fault, should have had better control but we were clearly being SCAMMED! When we called him on it he gave us a speech about how he cares about the customer and he would fix it. He left and then came back and gave us an ultimatum either sign this and have them only fix half the car of nothing. I know care finance was changed but I said from day one that I wouldn't drive the car off the lot unless they could guarantee the parameters. I offered to put money down and come back when the banks were open since it was a Sunday. Daniel the finance guy told me this bank was open and nothing would change and if it did I would know immediately. We came back over a week later and he said nothing. We exchanged emails yesterday and nothing was said. Like I said I we could have been calmer but we didn't cuss out or threaten anyone or anything like that but now we were really upset. He then got pissed, because we turned in our keys, and said we didn't qualify for the loan and that's why he "redid it" and that's our fault. He also informed us since we said that this all seemed shady that he didn't want our business. I find that hard to believe considering he hadn't verified our income, we had the cover over a week, and he didn't say anything that magically we don't qualify. I'm sorry folks but when it's my money I won't be scammed. My only regret is Andrew the nice sales man is now screwed out of a commission which he earned. Before this I would have recommended them but now, stay away they are no longer honest.
Excuses but no satisfaction - Steve Big Bear
I have had the same issue repaired 7 times under warranty and it has failed again. My 2013 Yukon rear window defroster tab that mounts on the rear window comes unsoldered from the window connection. Every time I've taken it in it's an all day event. I live about 1 1/2 hour drive away. They say they warrant their work for 12 months but they want me to pay to fix this item now. They can't seem to get it right. They continue to give me the run around. I have purchased 7 GM vehicles in the past and this isn't what customer service is about. The service manager said he would charge me $120 for them to re-solder the connection. Guess I'm not worth $120 as a customer to them. Really disappointed.
In response to your comment:
The strut issues were defective parts installed by your dealership when you were trying to fix the defroster. I didn't know I had to make other visits to your dealership to qualify for my warranty work to be done correctly. You admitted today that I was correct but also stated that you didn't know what else to do. It's easy to fix this problem, just repair the defroster correctly and I'll be happy. It should take 7 visits to get it right. I don't appreciate your pointing at me as the reason for the failure of the defroster tabs. As I stated, I guess your $120 fix isn't worth doing for me as a customer. I wrote this review to let others know how you fix problems. I can't believe your dealership can't admit that they still haven't fixed it correctly or/and apologized for the inconvenience you've put me through. Just poor business practice. Man up and fix it already.
Car Salesman - PeterBa
My wife and our grandchildren outgrew our current Range Rover and we needed to get out of our lease a few months early and get a new vehicle. My wife wanted a Yukon Denali. Costco is running a promo touting a hassle free purchase, where the dealer is to show you invoice and sell at supplier pricing, which is below invoice. When you sign up to get a number, they give you a choice of three dealers in your area, we selected #Hardin Buick GMC. David Jolliffe contacted me within 15 minutes. He said he had two of the vehicle we wanted, one black, one white and the price would be $69,189.00 with the current rebates. I told him we would like to see it, he invited us down, but the Black was gone. We went down right away to find the White one was being driven by a manger and was not there, as well it had 3,000 miles. He asked us to come the following day, which we did and liked the vehicle but wanted to see if one was available without the miles, there was nothing equipped as we wanted, and he offered an additional $1,000 off if we took that one. Finally after several text messages and emails, we agreed to take the one they had. To this point all negations were sales price, not payments. As soon as we agreed, payments were the only thing discussed. As we were waiting for a time to come down, I sent a text confirming the negotiated sales price, only to be called back by David and Don. As it turned out, the price we were given and agreed to was not the price we were going to pay, although they didn't tell us a price. I could see the writing on the wall, it was a typical dealerships bait and switch. The manager kept stating he offered it to us at the payment we agreed, but we never agreed to a payment, only a sales price. They said they needed to confer with John, the manager and they would get back to us first thing the following morning, the next day, it was within an hour, they never got back to us. At least we were not separated from our money. The lesson, never take their word for anything, they are by their very nature, car salesman, take notes, and check everything they present to your for signatures. Sounds logical, but when the salesman insists this dealership is different, money is not important, Relationships are their goal, don't believe them, money is the final arbiter. I would not have written this review if the dealership and it's managers were just straight and above board as David said they were, I think he may have had good intentions, but not the dealership, we'll never know. Now that I have had my trade in inspected, I will incur additional expense because Range Rover only allows one inspection, and this deal went south. I'm out two trips and a weeks worth of conversations, emails and texts, but at least I have my money.
Tail light out - Yukon88
Brought my Yukon in for a burnt out tail light. A little upset that the entire light had to be ordered rather than just a bulb replaced. The part was ordered and Carmen called me when it came in. I warned her that I had my 3 kids with me that day. She took my car the minute I got there, got the kids occupied with treats and hot cocoa, and before we knew it, my car was finished. I could not thank her enough for getting us out quickly. Wouldn't take my car to anyone else but Carmen!
Poor diagnosis almost cost extra $1500. - G&V79
We have a 2007 GM product car. Recently, the security alarm would activate for no reason and the door locks would activate while we were driving the car.
We dropped our car at Parkway rented a car to drive while ours was being checked-out. The service salesperson called and said that the battery was weak ($150)and that the BCM (Body Control Module) would need to be replaced ($1500.) My son had told me that sometimes when the battery is starting to fail, the electronic devices in some of the newer cars will start to act-up.
I authorized the service salesperson to replace the old battery. He seemed quite put-out that I didn't choose to authorize change-out of the BCM.
Since we received the car back with the new battery, we have had no recurrence of the alarm or door locks acting up.
This repair trip could have cost us 1500 dollars that we would not have had to spend if the service folks had taken the time to properly diagnose the problem.
For the most part, we have had good service from this dealership, and the service folks are courteous and usually good at meeting our needs. This incident and the possibility of having to spend extra for an unnecessary repair has made me consider whether taking my cars here for service is the best thing for my car.
They're either thieves or incapable of keeping your car safe - tourvader
This past Sunday, alternator problems left my car stalled on the side of the 101 in Thousand Oaks. We had it towed to Silver Star Buick GMC dealership and service center on the tow driver's recommendation. The repairs took until Tuesday. When I picked up my car, I'd already left Thousand Oaks when I noticed some items were missing from around my console. I called back to see if the mechanic could explain, but he guessed that no one in his shop "needed" a jar of quarters or pens, so they "probably" didn't take it. When I stopped, I discovered my entire trunk had been cleared out, save for some towels and other "junk" items. Apparently I have no recourse because I signed a document stating I'd removed all my valuables from the car and that the mechanics aren't required to notice things missing. Did they not notice items from inside my glove box strewn across my seat?
Apparently someone with the keys to my car OR someone who took advantage of it while it was unattended and unlocked on their lot managed to make off with all of the contents of my car (we're talking big beach coolers, a car jumper battery, a school backpack, a picnic basket, art supplies, bags of camping supplies, etc) without ANYONE noticing or ANYTHING captured on camera. Service manager. Dominic Coggiola, says they just don't have a camera pointed on their driveway, "so sorry!" Shame on you Silver Star.
Poor Customer Service - Randall Herbst
Decided to Finance our new Certified Pre Owned vehicle through our Credit Union. A month later discovered the dealership had financed the vehicle through Bank of America as well. Now we had two loans. Took several telephone calls and I had to initiate every fall up except two to find out through Bank of America that the second loan had been cancelled. Never once got a call back from the dealer to say it had been handled. Tried talking to G.M. three times never answered his phone and could not leave a message. Everybody is considered a Manager of something, very poor Customer Service.
Do the right thing - batgirl4268
My 2015 Escalade with 22,000 miles needs new rotors and brakes. I was told my rotors are not good and need to be replaced. I found out that was not true and now they are recommending I put 2014 rotors and brakes on because of the problem with the 2015 rotors heating up and pads wearing out too fast. I was told to put 2014 rotors and brakes on my 2015 Cadillac Escalade even though my rotors are fine, but if I put 2015 pads on they will not warranty them. My 2015 ($100,000) car has been sitting with no resolution. If this is a problem known by the Cadillac dealers why is this now my problem to pay for.
poor service - bh
Refused to honor warranty preformed by another shop and refused to give me a separate work order so that I could be reimbursed by the other dealer ship said that they could figure it out. When I asked for my old part back they brought me two small pieces of a gasket. Manager talked over me and refuse to drop it even after I said we are go let it go. I would recommend not going there. The service advisor made a good effort and was appreciated not his fault.
I tried to buy a car - Mark
Expressed interest in a truck a week ago and asked if they could work me up pricing and email it to me because I was leaving town to celebrate my dads 88th birthday. But I would call when I received it to discuss and would be back to finalize a deal on Monday.
They said great and they would email me within the next couple hours.
I never received an email. I called on Sunday and they still had the truck & he would get the payment & pricing info to me. I did not receive it.
I called again on Monday and they apologized and said he would send it out asap. I finally received a full price paper without the extended warranty I asked for & without payment options at 7pm. I called to salesman & asked if they could do better & please add what i requested. He said he would talk to another manager who could probably work a better deal.
No response on Tuesday or Wednesday finally called again today (Thursday) and the salesman was off. Asked for the sales manager, he said he would call me back in 10 min. Finally called me back 2 hrs later & i missed the call. Called back 2 hours after he left the message and he said that they just sold the truck for full price. He made it sound like it was my fault cause I didn't want to pay the sticker price. I never once said I wouldn't pay full price, but who in their right mind doesn't try to negotiate?
I have never in all the years of buying cars have I meet a dealership not interested in selling a vehicle.
I will NEVER buy a car from this dealership!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.