Mike Longridge: Awesome customer service - Finity14
Mike continues to go above and beyond! He is kind, courteous and knowledgeable about their services and recommendations. Because of his excellent customer service, I always book appointments with him. :-)
Great Dealer, Awesome sales people - QX30
I completed a Infinity lease for QX30 1 week ago.
Great experience and very good customer care.
I recommend my transaction for anyone looking to buy or lease.
I used Costco membership discount and it was a no-haggle deal.
Thank you Jesus and Magnus!
Service consultant Jerry pagliotti - Rich4
My experience with Jerry has been so outstanding I will not only recommend this dealership for new cars but for service as well they treat you as if you had bought a brand new Lamborghini even if you did not buy your car at this dealership the service is outstanding due to Jerry pagliasotti and when I'm through with this Infiniti I will not only buy from the dealership I will continue to deal with Jerry and this dealership for as long as I live in this area which will probably be the rest of my life thank you so much Infiniti of Mission Viejo and thank you so much to Jerry pagliasotti
Best service - Decem2016
I will help you out to get the best deal.best price, best service,save time .
I am here to assist you and make the transition into this Infiniti a smooth one!
Should you have any questions or need any additional information, please do not hesitate contact me.
Top Reviewed Specialists At This Dealership
Chelcey N. - Cnorman
Elbert Yee was awesome with helping me find my car. My first time buyer experience was perfect. The customer service was great.Thanks again Infiniti South Bay!
Service - Rocky
Had a Due Bill to have LoJack installed. Olivia was great. Had a loaner car, got in, got the car, was called before noon, car was washed and ready when I arrive to pick it up.
Great service!! - Smonteiro
I bought my wife a 2017 QX30. And from start to finish everyone was great!! Glenn (long time friend), Fidel, Thomas, Genesis. The experience was Great! And we had to bring the car back in for tint the following week and Genesis was Awesome. He got us in and out quickly and address any concerns, and the vehicle was ready when promised. The entire experience was great! Thank you AutoNation Infiniti of Tustin...
Noarus Auto Group
Hiring & Training Director
Excellent Service Again! - d2rdt2
As always we are very happy with Metro Infiniti and the services.
Thanks to Cheryl, everything was perfect! The timing, explanations and the professionalism is top notch!
Oil change - dlagunas3
Great service and friendly representatives, i did not have an appointment and was in and out in less than an hour for an oil change
TERRIBLE EXPERIENCE. - j
Leasing a q50.
My sales person JOMARI? Please change your sales person if you get him. FYI!!
I leased my car 6 months ago. I didn't get my second car key, which shouldn't happen. Regardless, he promised the keys will arrive in 48 hours!
IT'S BEEN 6 MONTHS!!!!!
I've been trying to get a hold of him for the past 6 months, feels like i'm at their mercy.
no respond, no call backs, no text...what did i do to get this kind of treatment????
So i had to get the another guy CLIFF WONG involved, he said he'll get someone to take care of it. NO CALL BACK..Just like the rest, they learn from their seniors! The line of operation sucks, terrible.
It's ridiculous! I get a call next day from RICARDO, that the key is in, so i went in.
Greeted by receptionist ARIANA, stinkiest attitude. For a receptionist, shame on her, doesn't even know how to smile, extremely rude. She's the first impression for this dealership, INFINITI, keep that in mind.
She send us to the service area, and we waited for an hour when it should be 30 mins to install the key to my car. The service guy comes back and tell me "the key doesn't work, let me see."
I can't believe it, just can't believe it.
JOEMARI comes in as if he doesn't owe me an apology, for the past 6 months....not going to deal with him anymore. He simple doesn't care, and not knowledgeable of what a PROFESSIONAL SALES PERSON IS. It's ok, POOR MANAGEMENT TRAINING.
Waited again, only to tell me they're trying another key; still not working.
FINALLY, they said they'll order me another key and come back tomorrow.
I'M A WORKING CLASS, JUST LIKE THEM!
I DON'T HAVE THE TIME FOR THEM ANYMORE! (keep in mind 6 months has passed!!!!!!)
So i went to the front and spoke to ARIANA again and she said "well manager is not here, go to the cashier department" NO I'M NOT!
ARIANA is going to have to work today, and pick up that phone and call someone!!!!!!!!! Poor little one, never dealt with an actual customer before.
PEZH, who is the general manager.
UNAWARE of anything for the life of him, comes out in slow motion and greets me as if i have the time in the world.
My sister talked to him, he is NOT aware of anything. he said "why is there no 2nd key the first place?" HE ASKED MY SISTER.
Well we don't know, we don't work for INFINITI! Go figure! GO ASK YOUR PEOPLE.
He said the key will arrive the following day, and got me another car and will drop off my q50 to me. He didn't want to talk to my upset sister on the phone, well, he doesn't have a choice! He's going to have to hear it!
Does it have to be like this? If everyone was more professional and well communicated, something so small wouldn't have blow into such a big mess.
point is, no one will be upset if proper things are taken care of, if customers are taken care of!
Nothing was taken care of! NOTHING!
THIS PLACE IS A WASTE OF MY TIME AND WILL NEVER COME BACK!
Provided great service for years - ValenciaJim
Over the years we have owned six Infiniti vehicles. We currently own three. The service has always been outstanding. The cars are kept in tip-top condition and they work is done on time at a fair price. They are good about telling me what needs to be done and what can be deferred.
I have also purchase four new cars from this dealer. No hassle and great pricing.
Dealership in Free Fall!! - Infinity123
I went to service and went to pay my bill. I got my brand new car from this dealer. The cashier was not precisely the most attentive person in the agency, so I decided to call to leave my feedback. I was transferred from Tiffany (receptionist) to a Manager, by the same Sandy. When I suggest him to encourage his staff to smile more, he responded: "I cannot tell them what to do or when do they need to smile..." I was shocked to hear his answer. No wonder the service quality has gone down the hill. If the actual leaders of that dealership think the way Mr. Sandy does, no wonder why.... I was so badly impressed! I will bring my car to another dealer definitely! So my question is 13 Years of Circle of Excellence?? Where, when, howww...
avoid at all cost or you will be lied to and overcharged! - ForgetInfiniti
Bought a used car but they didn't want to honor the warranty to fix pre existing issues. Offered to give me full credit and sell me another car that they purchased specifically for me. I was strung along for weeks while we waited for the car to arrive and be certified. It when time came for me to go check it out, the manager I was dealing with was fired and I was told everything he had purchased was sent back.
They talked me into a lease at 15k miles per year even though I drive 18-20k per year but I was stuck since they already sold my trade in and took back the used car. I signed electronically and made the mistake of not reviewing all the printed paperwork before I left only to find out a few weeks later that they only gave me 12k miles per year and $800 + full purchase price taxes less for the used car they took back.
I brought it up to Their general manager and was told there was nothing they could do because Infiniti now held the contract. I called Corporate and was told the dealership was the only one that could change anything and had to do a rewrite. After going back to the dealership, the manager then told me not to worry about the mileage and they would take the lease back after two years and he would personally see to it that they find the right used car for me and I would have no penalties returning the car early. Well two years were almost up and I contacted the manager. He said I'd have to buy a new car and put a huge down payment because I would be upside down turning in the car early because I was responsible for paying out the whole lease.
I tried every way to get them to honor their word and would've taken it to court if I had any physical proof of anything but I had nothing. I am now done with the lease and about to turn in the car this weekend.
I am glad to be rid of it and will never again even think about doing business with infiniti or Nissan corporation in any way whatsoever! My rating is not only for the dealership but for their corporate and infiniti financial as well!
Gaston was a nice guy and offered me advice but ultimately he represents the dealership and knew what they were doing. I spoke with a few former employees and they apologized like crazy for not warning me of the xxxx they knew I was getting into.
Best Dealership I have ever been too! - dlove2127
I was in a very bad situation(credit score) and they helped find a great vehicle with low mileage, and a payment I can actually afford!. The sales men and operations people I dealt with were very helpful and knowledgeable. The best part of all this was I did not feel pressured and intimidated.
I would recommend them and trust them!