Walter was great! - Lisa
I leased a gx30 in Feb. a Walter was great. However I was most impressed with the manager who came out and talked to me about my son going to college and gave me an awesome deal!
When I tell people how much I pay, they can't believe it!
Great Dealer, Awesome sales people - QX30
I completed a Infinity lease for QX30 1 week ago.
Great experience and very good customer care.
I recommend my transaction for anyone looking to buy or lease.
I used Costco membership discount and it was a no-haggle deal.
Thank you Jesus and Magnus!
Service consultant Jerry pagliotti - Rich4
My experience with Jerry has been so outstanding I will not only recommend this dealership for new cars but for service as well they treat you as if you had bought a brand new Lamborghini even if you did not buy your car at this dealership the service is outstanding due to Jerry pagliasotti and when I'm through with this Infiniti I will not only buy from the dealership I will continue to deal with Jerry and this dealership for as long as I live in this area which will probably be the rest of my life thank you so much Infiniti of Mission Viejo and thank you so much to Jerry pagliasotti
Great Experience! - Evan Anziska
I recently bought an Infiniti Q50 at this dealership. Ray, my salesperson, was very courteous and helpful, and made the process of leasing this car very smooth. I love the car and would definitely return to this dealership for my next purchase. -Evan Anziska
Top Reviewed Specialists At This Dealership
Chelcey N. - Cnorman
Elbert Yee was awesome with helping me find my car. My first time buyer experience was perfect. The customer service was great.Thanks again Infiniti South Bay!
Excellent Customer Care! - QxRamFan
Best treatment in a dealership thus far! First time with Inifiniti and we absolutely loved our car. Andy even though is new had great knowledge of the vehicle and its features and Tony and Manuel made the closing experience painless! All the staff from the Front Desk to Management were very kind to my family and made us feel comfortable.
Thank you again!
Seamless Experience - Deanna222
I recently leased an Infiniti Q50 - and after visiting several dealerships, and having not such a great experience with the customer service, I decided to call the Tustin location after someone mentioned that they're the best to work with.
I was not disappointed! Arun was so friendly, respectful, helpful, and honest - and he was accommodating to my needs. He even set up all of the paperwork for me ahead of time so that I could drive off with a new car without having to sit around for hours doing paperwork.
Arun worked so hard to get me the exact car I wanted as well - and after meeting him and his manager, I was even happier to have purchased from Tustin.
One more thing; Being a woman, I definitely deal with overt sexism when trying to purchase a car by myself. At the Beverly Hills location for example, my sales rep told me that I "need to find a rich husband so he can buy me the car I want".
This was not my experience at all with Arun! He was extremely respectful, not "salesy" or pushy at all.
Love you guys!
Very Accommodating - jxmagda
I had to change my scheduled service appt 3 times. Metro offered me a complementary oil change for the month of April & was very accommodating with my schedule. I left the vehicle to be services & it was ready by the time I returned.
Great experience! - Daniel Vargas
Great people here they take care of you and make sure your car is always running great. Andrew also helped get some documents I needed to provide to my insurance no hassles. So far so Good!
Exceptional Staff - Lorri
The staff at Glendale Infinity was exceptional. Celia was our sales person and she treated our family like her own. The entire staff made sure my kids were comftable and even entertained them while we were completing our paperwork. Great car buying experience!
Provided great service for years - ValenciaJim
Over the years we have owned six Infiniti vehicles. We currently own three. The service has always been outstanding. The cars are kept in tip-top condition and they work is done on time at a fair price. They are good about telling me what needs to be done and what can be deferred.
I have also purchase four new cars from this dealer. No hassle and great pricing.
Dealership in Free Fall!! - Infinity123
I went to service and went to pay my bill. I got my brand new car from this dealer. The cashier was not precisely the most attentive person in the agency, so I decided to call to leave my feedback. I was transferred from Tiffany (receptionist) to a Manager, by the same Sandy. When I suggest him to encourage his staff to smile more, he responded: "I cannot tell them what to do or when do they need to smile..." I was shocked to hear his answer. No wonder the service quality has gone down the hill. If the actual leaders of that dealership think the way Mr. Sandy does, no wonder why.... I was so badly impressed! I will bring my car to another dealer definitely! So my question is 13 Years of Circle of Excellence?? Where, when, howww...
avoid at all cost or you will be lied to and overcharged! - ForgetInfiniti
Bought a used car but they didn't want to honor the warranty to fix pre existing issues. Offered to give me full credit and sell me another car that they purchased specifically for me. I was strung along for weeks while we waited for the car to arrive and be certified. It when time came for me to go check it out, the manager I was dealing with was fired and I was told everything he had purchased was sent back.
They talked me into a lease at 15k miles per year even though I drive 18-20k per year but I was stuck since they already sold my trade in and took back the used car. I signed electronically and made the mistake of not reviewing all the printed paperwork before I left only to find out a few weeks later that they only gave me 12k miles per year and $800 + full purchase price taxes less for the used car they took back.
I brought it up to Their general manager and was told there was nothing they could do because Infiniti now held the contract. I called Corporate and was told the dealership was the only one that could change anything and had to do a rewrite. After going back to the dealership, the manager then told me not to worry about the mileage and they would take the lease back after two years and he would personally see to it that they find the right used car for me and I would have no penalties returning the car early. Well two years were almost up and I contacted the manager. He said I'd have to buy a new car and put a huge down payment because I would be upside down turning in the car early because I was responsible for paying out the whole lease.
I tried every way to get them to honor their word and would've taken it to court if I had any physical proof of anything but I had nothing. I am now done with the lease and about to turn in the car this weekend.
I am glad to be rid of it and will never again even think about doing business with infiniti or Nissan corporation in any way whatsoever! My rating is not only for the dealership but for their corporate and infiniti financial as well!
Gaston was a nice guy and offered me advice but ultimately he represents the dealership and knew what they were doing. I spoke with a few former employees and they apologized like crazy for not warning me of the xxxx they knew I was getting into.
Best Dealership I have ever been too! - dlove2127
I was in a very bad situation(credit score) and they helped find a great vehicle with low mileage, and a payment I can actually afford!. The sales men and operations people I dealt with were very helpful and knowledgeable. The best part of all this was I did not feel pressured and intimidated.
I would recommend them and trust them!