Great experience at Galpin Lincoln! - Mpgutierrez13
My experience at Galpin Lincoln was fantastic. Right from the get go I was met by my sales rep Todd Kessler who worked with me and helped get me in the car I wanted. He was very courteous and friendly which made the usual terrible experience of looking for a new car enjoyable. The rest of the team at Galpin was very friendly and helpful. I will definitely be going back here in the future.
Best Car Dealership I've ever been to - Raiderlady61
This Dealership is the best I have ever been to. I've been looking to upgrade my car. I went to 2 previous dealerships before this one, both were awful. I had rude sales people at both. But from the time I walked into this one until the time I drove off in my car I purchased I was treated with respect. We started off with Gary, he showed us a vehicle we were interested in. Answered all our questions. A few days later when I went back to make an offer. Gary was not able to be there at the time I needed to go to work around my work shifts so Neri took over to help me out on Gary's behalf. Neri is one of the nicest people I have ever met. Was very upfront and honest with me. I would totally recommend him. (My boyfriend mainly dealt with Gary so he would need to write more about him but he is awesome also) , then my next contact was with Angie and Victor. Again such nice people, very helpful. When I go back to upgrade again in 6-9 months I will be going to this dealership 100%. There is no pressure from these people at all, which is nice and rare for any dealership I've been to. Norm Reeves Ford at Cerritos has earned my lifetime business and I will be referring them to anyone I know looking for a car. Thank you so much!!!
2017 C-Max Energi - KB
I recently leased a C-Max from Tuttle Click Ford. Jim Follmer helped with the leased. I would highly recommend him. He wasn't your typical high pressured car salesman. He ran through all my options in regards to buying vs leasing. In addition, he was was very accessible by phone or email to answer any questions I had. He was thorough in going over the car with me too. Very happy with Jim and I'll buy from him again.
Leasing our new Jaguar - baileygrey
We dealt online for the majority of the leasing negotiations, but went to Riverside to pick up the FPace.
Everyone was fantastic, from the salesman to the business department. Our salesman was Alejandro and he was helpful, knowledgeable, and professional. We would definitely recommend this dealership!
Dishonest management, no regard for the customer.. - Ex Puente Hills Ford Customer
Canceled a lease contract after two weeks without warning. Zero communication. Management are rude, threatening, unapologetic. Worst Ford dealership in LA. Don't waste your time.
Great experience using internet sales office - BLINK
We purchased a car using their internet sales division and the process was smooth and went very well. Although the dealership did not have a vehicle that met all of our requests on their lot, the salesperson quickly found one elsewhere and, after making sure it met our requests, quickly got it transferred so we could purchase the car hassle-free. They took very good care of my family on the day we went to fill out the paperwork. Savings and rebates were great, and we felt that we saved a good amount of money.
Best dealer in town! - syoung46
As soon as I walked into the dealership I felt welcomed! Billy and Chuck gave me a great deal! I wouldn't recommend anywhere else!
Excellent service - B Recla
I've been taking my cars only to Vista Ford since 1990 and service has always been excellent. I took my Lincoln in for service this past Wednesday and the service hasn't changed. Ken was my service writer and he was very pleasant and professional. He gave me a call as soon as the car was ready for pick up. I would highly recommend Vista Ford Lincoln of Woodland Hills.
Customer Service was great - crsanchez21
I bought an F150 a few weeks ago and I couldn't be happier. Everyone I dealt with couldn't have been nicer and willing to go the extra mile. Sharon and Ashley were the best down to the GM, Wes. They all worked with me to make sure I got the deal I wanted plus more. If your looking to buy a vehicle please start with them first, you won't be disappointed. Thank you Sunland Ford
Service office reps are not female customer focused - Raji Rykert
I had an appointment with the Service dept at this Ford dealership. I arrived a few minutes early and two male reps were on the phone. Another male customer walked in behind me a few minutes later. When the first rep got off of the phone, he immediately started speaking to the gentleman behind me, completely ignoring the fact that I was standing there. I was about to say something when a young woman walked up to the cashier's window. I approached her and explained that it was my first time at that location and I wanted to make sure I was in the right place. She looked up my information and verified that I was, she told me my service advisor was the rep who was still on the phone and stated the he would be with me momentarily. When he got off the phone, he asked how he could help me. I described my car issue, he looked it up in his computer and then told me I was in the wrong location. He directed me to the Quick Lane service department next door. I drove to the secondary service location and the lady at the desk told me the first location I had gone to was correct but that she would help me anyway since her service center was able to handle my car's repair. I described what occurred earlier at the other service office and she responded "I get that feedback a lot". She gave me her card and told me in the future, to bring my car to her Quick Lane service site. She said they can handle almost all repairs.
Buyer Beware - carguy1234
I was told I could get a decent lease on a 2017 fusion energy platinum edition and, at the urging of a friend who knew the dealership, signed a lease agreement. I was promised a government discount, which was later denied after I had signed a lease agreement (apparently SM Ford chooses which departments are eligible for discounts, I've been told by other dealerships, even Ford, that my discount was valid).
One week later, when I was to pick up the vehicle, I was told it "wasn't ready" and asked "why are you here, we weren't expecting you". Obviously, they'd forgotten my appointment and simply failed to ready the vehicle. Aside from making last minute corrections (scratching odometer mileage, attempting to inflate the agreed-upon rate based on a last minute "credit check", and spending 4 hours stalling), I was given a vehicle that I was fairly sure did not match the one I'd signed up for. I was told my car would not drive properly without the "ford app" and, after being asked for a larger down payment than agreed-upon, did install the app. It immediately caused issues with my phone.
Due to the nature of my work, I keep my phone and its contents private. I explained this to Kevin, their service guy who took my phone from my hand and attempted to connect it to the vehicle. I explained in no uncertain terms that his behavior was unacceptable and I absolutely was uninterested in his App, his service, and his attitude. He offered me a free tank of gas, and while at the gas station, connected my phone to the car without my permission. I'd about had it, but was told that despite California law, this dealership doesn't offer a "cooling off period".
My credit card information was also used to obtain a Sirius satellite radio package I did not want and the brilliant people at SM ford misconfigured my on-board call features (I had turned off my phone by this point in disgust) so that the vehicle accidentally triggered an 11 (eleven) hour call to 911 emergency services. Because voice control was on mute, and I was told they "didn't have time, come back later" regarding my car tutorial, I was entirely unaware of this until the next day.
The car was also not as advertised. About 1900K over Kelley Blue book value and simply a poor quality vehicle. A week later, the on-board computer malfunctioned and I narrowly avoided an accident on the 405 freeway. I brought the car back to the dealership explaining that I would be leaving the car with them (I had paid the deposit, first months payment, etc.) and was told should I do so, the lien against my vehicle would be sold to a third party but that if I only waited one more day, I'd finally get the license plates that had been promised earlier.
The car has been nothing but trouble, the dealership is uninterested in addressing its own mistakes and has no problems misrepresenting their inventory, falsifying discounts, and being absolutely unprofessional throughout. The general manager, when I demanded the original lease price be honored, glanced at my watch (how appropriate) and said "you can clearly afford to pay a little more".
I am currently in the process of attempting to reconcile these issues with Ford North America, but having little luck. I would never lease or buy a car from this location again, and it has, frankly, soured me on the Ford brand entirely. Perhaps a company able to find and deal with the lien (I was alternately told it was held in New York, and then Georgia) will accept this inferior vehicle as a trade-in.
Worst car-buying experience of my life and I will never for any reason use this dealership.
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Excellent product knowledge and customer service! - Shawneen Mitchell
Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff were fast and friendly. One of the best car buying experiences we have had. And the vehicle is great! Thanks for the great experience and high level of customer service. Keep up the great work.
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.
Had my vehicle towed to this place, called the next... - highly dissappointed
Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.