JOB WELL DONE - THANK YOU - Bill Van Housen
Our sales representative TODD KESSLER handled the transaction in the most professional manner. He was most attentive to our requirements and was ost responsive to questions before the transaction. After the purchase he has been readily available to answer questions as have come up. It was a pleasure work with.
Excellent service - Alvarado18
The staff members were great and friendly. Answered all my questions and was very helpful overall. He was able to show me and explained everything in detail. Thanks!
south bay ford the best dealer - dowal87
Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)
Amazing Experience - Vijay Nikam
Been to dealership 4/5 times as i was little bit confused between Ford Edge and Lincoln MKC. Each time they offered very good service and explained every thing about this car.
Service on my jaguar for the lst time - Lanie
My car was serviced cleaned and i was taken back and forth to work. All within the time frame they told me. They always take such good care of me and my car...very thankful.
Thank you for the wonderful customer service - Arron Boyd
Called the other day and spome with their representative Brittany Ramirez she has such great customer service the professionalism w as top tier and couldnt have been done any better thank you and tell your boss u need a raise keep up the great work
Extremely Satisfied Customer - McCrabb, Tracy 1234
I recently purchased an new truck. I received excellent service from Sam & Amir. I love my new truck! Would definitely recommend Caruso Ford to anyone shopping for a new vehicle.
Deceptive Dealer Practices - Nellie
I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they WASTED TWO HOURS OF MY TIME!!! Most or all dealerships have an online approval process, which is how the sales rep contacted me. I stressed that I was reluctant to come down if my loan was not approved because I didn't want to waste time if they couldn't do the deal. But once I got there, the Internet Manager Chuck Treister does a bait and switch routine, saying "we think we might get this deal brought" but we need to add to gap insurance, bank fees, etc, etc...... of an additional $3000. They wanted me to agree to a loan amount that was not even sold yet? Then the internet manger Chuck insulting me by referring to my lack of car buying experience in the last 10 years, my credit report and telling me that he is losing money on the car because it is priced so low. I'm confused, he is the Internet Manger or the Finance Manager? And how is the list price of the car any of my concern? I really do feel sorry for the sales rep Dustin Hawkins (who was a good sales rep) because the management team and practices are deceptive.
Service office reps are not female customer focused - Raji Rykert
I had an appointment with the Service dept at this Ford dealership. I arrived a few minutes early and two male reps were on the phone. Another male customer walked in behind me a few minutes later. When the first rep got off of the phone, he immediately started speaking to the gentleman behind me, completely ignoring the fact that I was standing there. I was about to say something when a young woman walked up to the cashier's window. I approached her and explained that it was my first time at that location and I wanted to make sure I was in the right place. She looked up my information and verified that I was, she told me my service advisor was the rep who was still on the phone and stated the he would be with me momentarily. When he got off the phone, he asked how he could help me. I described my car issue, he looked it up in his computer and then told me I was in the wrong location. He directed me to the Quick Lane service department next door. I drove to the secondary service location and the lady at the desk told me the first location I had gone to was correct but that she would help me anyway since her service center was able to handle my car's repair. I described what occurred earlier at the other service office and she responded "I get that feedback a lot". She gave me her card and told me in the future, to bring my car to her Quick Lane service site. She said they can handle almost all repairs.
HORRIBLE INCOMPETENT SERVICE DEPT! - MGE
NASTY AMATEURS! - Brought my car in for a suspected exhaust leak. Strong fumes/chemical odor in the car. Soon as Service Advisor comes up, says "you prob know about the exhaust problem from the news." and said there was no fix. He couldn't figure out the smell, then said he couldn't smell anything. I got the GM (part owner also) to come out and he too smelled the strong chemical odor. Then the svc adv noticed the canvas seat cover I have in the backseat. Told him it was for my dog and that NO, my 8-LBS dog has never ever had an accident in the car, nor was anything spilled in the car, EVER. But I knew he was seizing on the cover anyway.
They had my car all day and never called me w update. I finally call at 5p and got the "I was just going to call you" bit. They found an oil leak. Then the Svc Mgr Ken told me he was an "animal technician" for 20 years (real impressive, buddy) and in his "expert" opinion it was a dog odor. Um, NO it's a chemical odor (like your GM said). After 20 years of catching dogs maybe the smell is stuck in your nose. And being a 20-yr dog catcher isn't something I'd be bragging about to bolster my auto repair resume. Just an overall ignorant guy.
Biggest bunch of lazy amateurs I've ever seen! And based on the fact the GM/Owner was involved I wouldn't buy anything from them as they can't be trusted since this is an acceptable level of service to the owners.
False representation of car condition. Promised to send DVD. - cargirl sam456
Asked the salesman if the car had dents.He assured me that it had none. When I received it,it had minor and one big dent on the front left fender. He promised to snd the navigation DVD and never did. Since December 11 2016 I Have been calling him never answers. I needed the title and the DVD. I called the the sales manager,the business office,the internet manager, the main manager. Two of them promised to look into the matter and call me back. All my calls went to the answering machine. It is now two months and I am waiting for someone who has the courtesy to call back. The dent and scrape on the wheel will cost $ 500 . This is a brief synopsis of my experience. Salam Aboujaoude
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Going on a month to get a visor replaced and a handle painte - Joe Urena
I imagine since this is warranty work and they make no money I'm of no importance (4 weeks now)
no call backs SALES BUT NO SERVICE is their slogan.
Excellent product knowledge and customer service! - Shawneen Mitchell
Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff were fast and friendly. One of the best car buying experiences we have had. And the vehicle is great! Thanks for the great experience and high level of customer service. Keep up the great work.
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.
Had my vehicle towed to this place, called the next... - highly dissappointed
Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.