Excellent Service from Russ Davis - jimbo20000
I first purchased at Galpin over 25 years ago, and I believe this was my fourth or fifth vehicle from there. RUSS DAVIS did an absolutely fantastic job assisting me with the decision of which model to purchase. He walked me through every step, and demonstrated an extremely high level of customer service. Russ is the consummate professional, and deeply cares about the level of service he and Galpin provide. Galpin Motors is a better place of business because of Russ Davis. Thank you for the outstanding facilities, immense selection of inventory, and incredible attention to detail at Galpin. Be assured I will share my experience with all my friends and colleagues.
Great customer service is what they are providing me now!! - Unhappy Ford Owner
We had problems with our brand new Ford Explorer and now they are making everything right. It's nice knowing they value their customers and want to continue doing so , that way we return and continue buying from them for years to come. Keep doing the right thing buy your customers and they will be loyal and spread the word where to buy and service their Ford Vehicle. I want to give a shout out to Steve at Bellflower Collision Center that Ford uses for their auto body repair needs. Steve knows customer care and makes Norm Reeves Ford Superstore a A+ for your auto body repair needs. I hope Ford continues using them for their auto body work needs.
Excellent support / great for new arrived professionals - Nelson Perez
Despite of the excellent support and service, they help you as a new profesional person in the country - ask them about it - I am glad surprised for all the people in the dealer, what a customer service !!!!
south bay ford the best dealer - dowal87
Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)
Leasing our new Jaguar - baileygrey
We dealt online for the majority of the leasing negotiations, but went to Riverside to pick up the FPace.
Everyone was fantastic, from the salesman to the business department. Our salesman was Alejandro and he was helpful, knowledgeable, and professional. We would definitely recommend this dealership!
Dishonest management, no regard for the customer.. - Ex Puente Hills Ford Customer
Canceled a lease contract after two weeks without warning. Zero communication. Management are rude, threatening, unapologetic. Worst Ford dealership in LA. Don't waste your time.
My Ford Taurus needed emergency repairs - Frank B. Anderson
I have been a customer at this dealership almost thirty years. I have bought three Tauruses from them and I have had all of them serviced at the dealership. The salesmanship and service have remained consistently excellent. I expect a great deal from the businesses that I choose to patronize. Caruso Ford meets the standards consistently.
I brought my 2003 Taurus in with undercarriage damage. Richard Canada, my service adviser, was prompt, courteous and efficient as usual. I had to leave the car overnight, and the dealership provided me with transportation home and back. I had my car back home the next afternoon. The estimate on costs had been reduced by half due diligence in repair procedures.
I don't expect to be treated like royalty, but Caruso Ford and its employees have always excelled at making me feel like my automotive problems are a priority. Kudos to Richard Canada and others at the dealership who have continued that tradition of excellence.
Frank B. Anderson
No sleazy pushy salesman or gimmicks. Just solid vehicles. - Myzoelove
I drove 49 miles and passed up many dealerships, to buy a car from Vista Ford. As if that isn't convening enough there's more.
Lee, the sales manager was FANTASTIC. He gave me an offer on a low mileage lease return I could not refuse. He was also able to negotiate a low interest rate on my less-than-stealer credit and got me into a low monthly payment loan that meet my budget.
Nissim in finance is detailed and proceeded my paperwork quickly. He's patient and explained the loan and warranty terms in detail.
My salesman Henry was over the top FRIENDLY and EXTREMELY knowledgeable. It's not exaggeration to say he knows Ford vehicles inside and out. He sat with me for 30 minutes, after my purchase, to go over all of the bells and whistles on my car. He even programmed the blue tooth feature to my iPhone.
This was THE BEST car buying experience I have ever had! No sleazy pushy salesman or sales gimmicks. Just solid vehicles and honest conversations.
Deceptive Dealer Practices - Nellie
I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they WASTED TWO HOURS OF MY TIME!!! Most or all dealerships have an online approval process, which is how the sales rep contacted me. I stressed that I was reluctant to come down if my loan was not approved because I didn't want to waste time if they couldn't do the deal. But once I got there, the Internet Manager Chuck Treister does a bait and switch routine, saying "we think we might get this deal brought" but we need to add to gap insurance, bank fees, etc, etc...... of an additional $3000. They wanted me to agree to a loan amount that was not even sold yet? Then the internet manger Chuck insulting me by referring to my lack of car buying experience in the last 10 years, my credit report and telling me that he is losing money on the car because it is priced so low. I'm confused, he is the Internet Manger or the Finance Manager? And how is the list price of the car any of my concern? I really do feel sorry for the sales rep Dustin Hawkins (who was a good sales rep) because the management team and practices are deceptive.
Service office reps are not female customer focused - Raji Rykert
I had an appointment with the Service dept at this Ford dealership. I arrived a few minutes early and two male reps were on the phone. Another male customer walked in behind me a few minutes later. When the first rep got off of the phone, he immediately started speaking to the gentleman behind me, completely ignoring the fact that I was standing there. I was about to say something when a young woman walked up to the cashier's window. I approached her and explained that it was my first time at that location and I wanted to make sure I was in the right place. She looked up my information and verified that I was, she told me my service advisor was the rep who was still on the phone and stated the he would be with me momentarily. When he got off the phone, he asked how he could help me. I described my car issue, he looked it up in his computer and then told me I was in the wrong location. He directed me to the Quick Lane service department next door. I drove to the secondary service location and the lady at the desk told me the first location I had gone to was correct but that she would help me anyway since her service center was able to handle my car's repair. I described what occurred earlier at the other service office and she responded "I get that feedback a lot". She gave me her card and told me in the future, to bring my car to her Quick Lane service site. She said they can handle almost all repairs.
False representation of car condition. Promised to send DVD. - cargirl sam456
Asked the salesman if the car had dents.He assured me that it had none. When I received it,it had minor and one big dent on the front left fender. He promised to snd the navigation DVD and never did. Since December 11 2016 I Have been calling him never answers. I needed the title and the DVD. I called the the sales manager,the business office,the internet manager, the main manager. Two of them promised to look into the matter and call me back. All my calls went to the answering machine. It is now two months and I am waiting for someone who has the courtesy to call back. The dent and scrape on the wheel will cost $ 500 . This is a brief synopsis of my experience. Salam Aboujaoude
Incompetent - Neenee467
I have a 2012 Focus. It started getting stuck in "park". After removing the key, & sometimes disconnecting the battery, I could get it out of park, but putting it in gear was like, having it in "neutral". It revs up, but goes nowhere. After "3" days at the dealer, they said it was a battery issue, & replaced it. The day after picking up the car, it started doing the exact same thing. On the way back to the dealer, I got stuck at the end of the frwy off ramp, & literally coasted to the service area. And all the while, they're diagnosing or misdiagnosing my car, I have to rent another one. So frustrating.
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Excellent product knowledge and customer service! - Shawneen Mitchell
Just purchased a 2015 Ford Escape yesterday. The salesman's knowledge was excellent. No high pressure tactics. Dealership was spotless. Finance staff were fast and friendly. One of the best car buying experiences we have had. And the vehicle is great! Thanks for the great experience and high level of customer service. Keep up the great work.
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.
Had my vehicle towed to this place, called the next... - highly dissappointed
Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.