In time of need your team stepped up - Dane
After hurricane Irma I was left in need of a reliable vehicle. The team at Doral GMC worked magic and moved the earth to assist me and get me into the vehicle of my dreams. Thank you to Doral GMC and its wonderful team of associates. My heart goes out to all of you, and I am proud to be a new member of the GMC family. I will always spread the word about the compassion I received from this dealer.
Buick Encore - Jquick
Once again Gerard White has proven to be a fantastic dealer! 2nd car with him. Great patience and explanation of all options. Wonderful job. We are very happy
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Very convenient and friendly - Patlo53
I was in Ft. Lauderdale visiting family and my car was in need of service so without an appointment went to dealership for service. Mr Supko was very helpful got right on my car, great service rep.very professional and I got excellent service
Reconocimiento - Irenaldo
Estoy muy contento por el servicio prestado por el vendedor Oscar Leal Ramos exlente atención y reconozco que es de los mejores se lo recomiendo a todas las personas interesadas en compras que visiten este concesionario.
Not going back - Unhappy customer
Service rep didn't take the time to listen to my concerns he rushed me outta the department and off the phone I was frustrated today. I have a problem paying my money and staff can give me proper service. I will drive further out before going back to this dealership. Louis is like he's from Russia always rushing and acting crazy. This is my second time dealing with him. First time he was good I guess he can't function under pressure or handle multiple customers
AWESOME" - yihdacesar
Excellent work and costumer service"
On time and good job every time that we visited Vera dealer, this is it the only place that I trust to have my CARD been service
Always a smooth process, Great selection. - MichaelM
The team at Williamson has always been great to work with. I am on my sixth new car purchase with them. They have always been helpful, courteous and professional.
Fraudulent Dealer - BUYERS BEWARE!!! - J.m
You know how they say - when it seems to good to be true it usually is. This should be their slogan. Bought a 2015 car with low mileage here. We were hesitant on buying the car but they tried every tactic in the world to sell it to us. When we looked at the car, we noticed scratches and dents and weird marks in the paint. They just dismissed it as "normal wear and tear"... (for a 2015 car??) We should have known right then and there that something wasn't right. They let us wait in a freezing room for over 4 hours (I guess that's one of their Sales tactics so you get hungry and tired and just want to go home) Then they had the nerve to tell us how "SAFE" the car was for our expanding family, showed us a "clean" CarFax report and Edmunds Safety Report, only to come to find out 2 months later after purchasing the vehicle that it had been previously wrecked in an accident and repainted by someone who did a horrible Job. A mechanic at Dodge told us the car was bought by Lehman Buick at an auction from Enterprise rental company, they have their own insurance so they don't have to disclaim any accidents on the Carfax report. That's usually why a lot of dealerships purchase cars from Rental Companies. (If only we would have known this!) If a simple mechanic found out about this within 5 minutes, a dealership certainly would have known about this too before purchasing the car. We bought the car trusting the dealership thinking it was safe for our family, since that's what they kept bringing up as selling point when they well knew that the car had been wrecked previously. This is NOT how you treat customers. They should learn something about honesty and not sell an expectant mother a car that has been previously wrecked without disclosing that fact. Now I will drive around my kids in a car that isn't safe just because they were too greedy and care NOTHING about their customers. This alone should keep you away from this place. I will warn everyone I know about this place and tell them to go somewhere else. I assume all the other positive reviews are fake.
I highly regret purchasing my car from this dealership.... - angel99mm
I highly regret purchasing my car from this dealership. The vehicle I wanted was limited and hard to come by. I wish I had bought a car from out of state and had it shipped to me instead. If I had done more research ahead of time, I would have seen this dealership has an "F" rating with the Better Business Bureau. The following is a very broad overview of my experience.
I purchased my vehicle (a 2009 Pontiac Solstice Coupe GXP) at the end of September 2009. During the course of several visits, we had a lot of conversations about the vehicle and features. I was advised by one of my 2 salesmen that the vehicles price was starting at $10,000 over MSRP because it had an upgraded package that included a paint protectant. He described it as an upgraded clear coat/top coat that would help the paint life. He told me all 3 of the Solstice Coupes they had on the lot had the upgrade, and gave me the impression it was already ON the car.
During the course of negotiations, the price was worked down to only a couple thousand over MSRP. At no time during the conversation was I advised any features were being removed from the car/package.
Several months later I became unhappy with the way the paint was holding up. I contacted the dealership to find out what company did the paint protectant so that I could see if it had a warranty. After several phone calls I received the information that I had factory paint--there was no paint protectant. At that point the salesman and one of the sales managers were telling me there was never any mention of a paint protectant to their knowledge. After several visits and many long, heated discussions, they looked at my car and said it was normal wear and tear so could not be warrantied by Pontiac, either.
I filed a complaint with GM directly. The dealership's story then changed. Now they are saying I would have received a paint protectant if I had paid $10,000 over MSRP, but since I only paid a few thousand over, they had to "remove" features during negotiation. This is different than their first story and this was never discussed during any of my visits prior to purchasing.
Overall, I am very dissatisfied with the way I was treated. When I have been able to speak with someone at the dealership, they are unable to give me any straight answers and usually have to put me on hold for awhile or call me back with their response. I feel their customer service level is way below satisfactory. I am not happy with the end result, I would not recommend this dealership, and I have filed a complaint with the Better Business Bureau.
Sheehan Buick GMC