purchased a vehicle yesterday - buickencoreeeee234
I was there yesterday and was helped by Antonio Corcho Orozco. He was very helpful in helping me find a car that could fit my needs. He was very knowledgeable and helpful. I had the best experience I have ever had in a car dealership here and would recommend this dealership for anyone searching for a car. Extremely satisfied with the service I received! Thank you Antonio!
Excellent customer service - Mihaela C
After some disappointing experiences with other car brand dealerships, I was pleasantly provided with the best customer service which made out of my vehicle transaction a stressfree and non time consuming experience. Thank you, Greg and Fred!
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Good job - Encore the best
Because it is what it is..Know what im saying.they did there job well done.and i was please with the out come.eveyone kept me informed on how the car was progressing in completion.Buick also gave me a loner car till mine was compleated being fix.
Quick oil change - Sean
We needed an oil change and I am happy to say that it was done very quickly. In and out fast. They were very efficient and fast which is a quality that I greatly appreciate.
EXCELENTE !!!.... - Izquierdo, Haydee
Mi vendedor fue ISAAC SIERRA, excelente customer service, muy profesional y amigable, cumplio con los tiempos determinados y lo que nos ofrecio.
NOT RELIABLE! - leo
Not Happy At All! Not reliable!!! Got 3 cars from them at the same time, paid them and left with the cars. NOW im getting bills from them saying i need to pay for this BS and that BS, they are holding my plates! Finance manager doesnt want to help and also the manager! HORRIBLE!!!!!!
Great dealership! - Vera the best!
I bought my 1500 Sierra just over 3 years ago. All service and repairs have been completed by Vera, and I have to say, I don't have any complaints! Great team!
First mistake, purchasing a vehicle at Williamson Cadillac - Learjet
First mistake was purchasing a vehicle at Williamson Cadillac. First service call extremely disappointing. Only one in the service area, service writer walked by me 4 times without acknowledging me standing there. Finally I asked if he was going to help me or not? Very bad attitude.(I didn't buy a Cadillac), maybe that was the problem? First warranty repair was a cable they claimed to have replaced. I decided to check before leaving, it was not replaced. I had repairs done at Williamson Collision, e-mailed, called many times to advisor and director for diagnosis and written estimate I paid for: ($101.65)...no response. Called Williamson GM (Roger) to finally get my estimate. The written estimate was $468.13 + $101.65=Total: $569.78 to replace a $28.80 part, :20 minutes labor. Replaced by another dealer...Obviously, I will never purchase another vehicle from Williamson Cadillac..
I highly regret purchasing my car from this dealership.... - angel99mm
I highly regret purchasing my car from this dealership. The vehicle I wanted was limited and hard to come by. I wish I had bought a car from out of state and had it shipped to me instead. If I had done more research ahead of time, I would have seen this dealership has an "F" rating with the Better Business Bureau. The following is a very broad overview of my experience.
I purchased my vehicle (a 2009 Pontiac Solstice Coupe GXP) at the end of September 2009. During the course of several visits, we had a lot of conversations about the vehicle and features. I was advised by one of my 2 salesmen that the vehicles price was starting at $10,000 over MSRP because it had an upgraded package that included a paint protectant. He described it as an upgraded clear coat/top coat that would help the paint life. He told me all 3 of the Solstice Coupes they had on the lot had the upgrade, and gave me the impression it was already ON the car.
During the course of negotiations, the price was worked down to only a couple thousand over MSRP. At no time during the conversation was I advised any features were being removed from the car/package.
Several months later I became unhappy with the way the paint was holding up. I contacted the dealership to find out what company did the paint protectant so that I could see if it had a warranty. After several phone calls I received the information that I had factory paint--there was no paint protectant. At that point the salesman and one of the sales managers were telling me there was never any mention of a paint protectant to their knowledge. After several visits and many long, heated discussions, they looked at my car and said it was normal wear and tear so could not be warrantied by Pontiac, either.
I filed a complaint with GM directly. The dealership's story then changed. Now they are saying I would have received a paint protectant if I had paid $10,000 over MSRP, but since I only paid a few thousand over, they had to "remove" features during negotiation. This is different than their first story and this was never discussed during any of my visits prior to purchasing.
Overall, I am very dissatisfied with the way I was treated. When I have been able to speak with someone at the dealership, they are unable to give me any straight answers and usually have to put me on hold for awhile or call me back with their response. I feel their customer service level is way below satisfactory. I am not happy with the end result, I would not recommend this dealership, and I have filed a complaint with the Better Business Bureau.
Sheehan Buick GMC