Great experience buying my Honda Civic Hatch Sport. - Opaz
This was the second Honda dealership I went to and got the best deal at. Not only was the price more reasonable than previous Honda dealership but I was in and out in under 2 hours. Terry Rogers, my Sales Consultant, was very understanding and knew exactly where I wanted to be on my payments. She went back and forth with the manager and was finally able to get me a deal I was comfortable with. The atmosphere was very relaxing and felt no pressure at all to buy extra options. All in all it was a very pleasant experience and I will definitely be purchasing my next Honda at this dealership.
Saved by Alan Moceo! Ask for Alan and save yourself time! - jlwhit
I'd like to start by saying that the 5 Stars I am giving is for the treatment we received from Sales Manager Alan Moceo. I would give less than 1 Star - actually, Negative Stars if I could - to the first Sales Manager, Carlos M., that we had to waste our time with initially. Please read on to know why and how you can do yourself the biggest favor by going straight to ask for the right manager to work with. Sure, everyone wants a good salesperson to work with, but if you don't have the right manager to work with, it will be a total waste of your time in the end. This review is also being written to help the Rick Case Automotive Group and all other car dealership companies realize that what they need to do is make a point of getting rid of the bad managers. Otherwise, their salespeople are not going to be able to make the sales or learn what it means to treat people right, and learn how to earn and keep the business of new or current clients. Anyhow, here goes our story...
We had been customers of Rick Case Honda (RCH) for nearly 7 years, getting our car serviced there since 2009, but if it hadn't been for Manager Alan Moceo, we would have purchased at AutoNation Honda of Hollywood instead. Very unfortunately, Manager Carlos M at RCH utterly wasted our time... He just threw out high numbers, played the waiting game, and showed an utter lack of respect for our time, our relationship with RCH that we had built over the years, and our knowledge of what we could already get at other dealerships. We had no relationship with the managers at the Toyota and Honda of Hollywood dealerships that we had met just the day before, but those managers treated us better than manager Carlos M did at RCH. They met with us directly and early on in our discussion over cars and pricing (without us even asking to meet the manager) and worked with us on truly good offers because they clearly heard us and took us seriously when we told them we had no time to waste. Sadly, we got the exact opposite feeling from Carlos M. It was ridiculous. We asked to meet and speak to him but saw no interest from him through his glass walled office even though it was a very slow Sunday evening. We finally had to walk over to his office ourselves, fed up with waiting, but it made no difference at that point. "Our Customers, Our Friends" is the Rick Case motto but Carlos M must not have read the Rick and Rita Case book they give out at the dealership. He may have the title of a manager but that clearly could not have been deserved. At least, in our strong opinion, it is no longer deserved. We wanted to buy a new car from RCH but he dismissed us as serious buyers (hey - we bought our car in all but 1.5 days... with 3 young kids, we didn't have time to dilly dally... so it doesn't get more serious than people like us). And, unfortunately, salespeople can't do anything over and beyond the manager. (But, who knows, maybe Carlos M. treated us so badly because he didn't like his own salesperson on the job - at least that's what we tell ourselves because why would he treat potential buyers so poorly, disregarding so much of what they say and even their request to meet and speak to him.) Anyways, we were about to leave RCH for good but feeling terrible that our years with RCH meant nothing.
Then I saw that manager Alan Moceo, who I had been introduced to a few weeks back while our car was being serviced, was still on the premises of the dealership. I figured that instead of just let our relationship with RCH come to an end on the basis of one arrogant individual, I would present our situation and offer to Alan Moceo to see if he could make it possible for us to remain a customer of RCH. Then, if it wasn't possible but he treated us with respect, we could leave RCH knowing we did our best to make it work out but it wasn't meant to be. And, we could at least then leave with more than just the very negative feelings weighing on us from our experience with Carlos M. Fortunately, besides showing a genuine concern and interest in keeping us as RCH customers, Alan Moceo did everything he could to work the numbers to make it possible for us to stay. We are now so glad and feel so fortunate that Alan Moceo was the right person in the right place at the right time for us to have a 2nd opportunity to remain RCH clients and lease our new Odyssey through RCH. He definitely saved this dealership from losing us for good! So.... for those of you looking to buy or lease, our strong recommendation would be to ask for Alan Moceo right from the start. He is someone who has shown us that he values each client and their time. And if he can make the numbers work for you, he will.
Now, if you do purchase or lease a car from RCH, or have purchased it elsewhere but need a good Honda service advisor and service department, we would highly recommend the main service department at RCH and service advisor Nate Harrinauth in particular. You will not be sorry with Nate, and we're sure you will become a long term client there after meeting Nate. Service Director Mark Warshefski is a good guy overseeing the department too. When our previous Odyssey's AC came and went sporadically but never when we brought it in for service, we spoke to Mr. Warshefski about the issues we were having and he was able to figure out the probable cause based on his experience in the field. And, he was right. We experienced no more problems with the AC after his analysis and his team's service on our car.
Great experience - Fabs06
It was in general a great experience, my sales person Joseph Randazzo was always very helpful, clear and upfront with all the numbers and information that I needed it to complete the sale.
I had an excellent experience at the brickell Honda - Freddyq
I had an Excellent Experience at the brickell Honda while leasing my vehicle since the moment I walked in to the end of my sales they were amazing. Everything went smooth and I am gladly I came to this place
EXCELLENCE! - LIOSDEN89
I WANT TO THANK ELIECER RIVERA (OUR SALES REPRESENTATIVE) FOR HIS AMAZING SUPPORT AND HELP IN GETTING US OUR CAR. HE HELPED US IN GETTING US THE LOWERS INTEREST % AND LOWERS MONTHLY PAYMENTS, I RECOMMEND THIS DEALER AND THIS SALES REPRESENTATIVE, GREAT CUSTOMER SERVICE AND SPECTACULAR DEALS.
THANK YOU ELIECER FOR ALL YOUR HELP!
Timely and efficient - namfarb
Timely and efficient. The area was clean. The service was friendly and efficient. The waiting room was good and even served coffee. I would recommend.
Horrible Service! - Kelly
Not even sure where to begin. Service has been horrible from day #1! Arrived at South Motors Honda for a service issue related to my transmission. The part was not in stock, though expected to arrive the following day. Was advised the job would be completed that day; however, it's currently 11 days later and South Motors has yet to completely rectify the situation. When fixing the transmission part, they managed to break a sensor, which they also did not have in stock. Took 3 days to receive necessary part and, upon installing, they managed to crack my windshield. They then tried to place blame on me, stating that it was like that when I arrived - absolutely untrue! After reviewing security cameras, South Motors admitted to being at fault. Thereafter, the company that they outsourced a new windshield to arrived an hour later than the 3 hour appt window, to then incorrectly install the new windshield causing a leak in my car. Windshield company then would not immediately rectify, stating that they didn't have technicians available and would not ask one to come out the following day, which was Sunday. At this point, there is now water damage to the interior roof of my car, which I will be holding South Motors fully responsible for. After a week and a half of continuous headaches, missed deadlines, lack of communication, and, most importantly, incompetent service, I will never recommend South Motors to anyone, nor will I return to this Honda location after this pending service case is closed! Absolutely horrible experience!
50 % of satisfaction - luis0008
50 % of satisfaction.
I have to say that I am very satisfied with the salesman: Alex and Michael, but because of the finances guy Jeremy I wouldn’t recommend this dealer to any of my relatives. This guy, called Jeremy, was like a lion, like a beast ready to kill his prey. He started the business with an impulsive and strong character. He tried to obligate us to buy the warranty, gap, and maintenance that he was proposing. Awful experience with him. Again: nice salesperson but horrible financial service.
After you buy the car- then what ?? - Richard
My Accord was recalled for dangerous passenger air bag . Honda corporation stalled me for 2 months, while I was trying to get a loaner, until the parts came in. Holeman Honda would do nothing for me, and never called me when the parts came in further risking the lives of my passengers . The general manager gave me nothing but excuses and double talk blaming everyone else but his poor service. There's many better places to buy a Honda, I suggest you try them.
Costumer services BAD - Zr1124
I came in today for a recall and for a LED light that it was broken for my Honda Accord 2016 just the walk in the costumer services was off the lady on offices #6 was rude and no professional at all. Then the service advisor that help me did I guess his job I ask him for a loaner from the dealer that way I can go work, guess what this dealer doesn't provide that service even if is a recall from Honda. Plus someone over the phone this morning told me Yes. Well 4-5 hours later pick up my car now driving it home I notice that the steering wheel is pushing to the left, I when back to the dealer to tell them and they say that is impossible that they cause it, i drove the car this morning and everything with it was great now is not safe for me and my family to drive like this talk to the Service Manaer: Alex Vizoso, no costumer services at all one more time very rude guy calling me in my face a liar that is impossible that the car was not damage at the services. At the end I had to leave and no solution to it. If I get in to an accident i will lawsuit you guys for the unsafe of me and my family.
I was cheated, lies to and ripped off - Fithacount
Don't shop at Honda of Aventura. unless you want to be lied to cheated and ripped off!!
The two men in the sales department acted So nice Untill I signed on the dotted line.
Then they ignored me. I had to come back to Honda of Aventura about ten times In two weeks
To get a repair done becuse they sold me a car that had broken part under the right wheel.
After two weeks of coming back to Honda of Aventura the man in the alignment department had the nerve to call me a Mother F...er (he had me mixed up With someone else) however it ended up in a screaming match between the alignment man and I in the show Room.
After the screaming match its amazing how fast they fixed my car.
These people (they should be called theif's).
How they sleep at night with a clear conscience is beyond me.
Im not the only person that has be cheated, scamed and lied to and cheated
Read the the reviews.
They engage in shady business tactics and slick and fast talking .
Save your self a lot of stress DON'T SHOP HONDA OF AVENTURA on 163rd St and in N. Miami Beach Florida 33162
If you do you will Be cheated, lied and ripped off.
Ps I had to get a refund for a cancled extended warranty
I canceled the policy with in about a week after I phurichased the car. it took me almost four months to get my money back from Them.
There seems to be thee nice decent people that work there
Tito Z. (he dose the paper work)
Milly (she answereds the phone)
Desaray (she gets the lic plates for the cars)
If you shop ther you will be cheated. Lied to and ripped off