Smooth and pleasant - beaugeste
Nina was great. She had the car I was looking at prepped and ready for a test drive. She answered my questions directly and and helpfully. There was a misunderstanding over a warranty issue but she handled it smoothly and professionally. I would definitely deal with her again.
Extremely great person to work with. - scott H
My wife and I drove 2 1/2 Hrs on a Saturday morning to work with Jared on the eventual purchase of our 2013 Buick Enclave. He meet us at the door with keys in hand and we went for a test drive, we came back to the dealer and he gave us the keys to a second vehicle that we wanted to try out. After the test drive of the second vehicle we went back to the dealer and talked about pricing and we gave him our out the door price and within minutes he was back and we made the deal. They were willing to take a trade of and older vehicle and gave me top dollar for the vehicle where every body was willing to give peanuts for it. Great place to deal with and everybody is laid back and casual, not the suit and tie place like most dealers.
great sales and finance experience - jpeg
I am a very big fan of Jim Hinton and Reid Anderson. Jim is a great salesman, super friendly and will always try and match you up with the right vehicle. Reid is great and gives you all the options and if you don't like something a simple 'no thank you' goes a long with Reid. Thank you both very much for making our truck buying experience a great one. I will definitely do business with both of them again.
Great Experience with Tom Thacker. Very personable. - Linda & Louie
We have purchased several vehicles in the past at Lupient Buick/GMC and have always found the sales and service experience to be superior over other dealerships. In fact, I guess you could say we are a Lupient family as we also own a Kia Soul which we bought from Lupient Kia Brooklyn Park. I would say to always expect the best and you will always get more than you expect.
best car purchasing experience ever. - Nancy Ryan
We have purchased cars in the past and have never had such a great experience as we had working with Cheryl. She made me feel so comfortable that when we test drove the car it felt like i had a friend with me and we were just driving around. She connects with her customers and we felt she cared about us more than just the sale of the car.
Service and Purchase of a new vehicle. - ChevyBuyer
They made us, (my wife and me), feel like long time friends. Their Service Department staff were great when we brought in our old vehicle for repairs, getting us in on the 4th of July weekend. That's why we decided to look at new vehicles there and were lucky enough to meet Mike and Kelli. Congrats to Brandl for their excellent selection of personnel. We love the new Equinox.
Awesome - CHARLES SCHLAGENHAFT
Awesome dealership. Very friendly personnel personified by Jeff. I nominate Jeff for the employee of the month for his excellent help in making my decision.
The best experiance from a buy standpoint - Troy Nyhus
I've have purchased several cars in the past and I have never been treated so well by a dealership than at Luther. Scott and Kevin came out to my house to look at my trade in, because I could not drive to them while watching my Daughter. They were able to get all of the paperwork and red tape out of the way so when I came in the next day it was about 30 minutes and I was on my way home.
All around wonderful people to work with - Matt
This ended up being my third vehicle I purchased through Dave. He took the time to listen and help us find exactly what fit our needs. I am always struggling to choose want vs. need. Dave is a patient guy that will let you take the time needed to make the right choice. Roseville Buick GMC always has what I am looking for, whether it is a gently used SUV for the family, or a truck for all my pulling needs. I love my new Denali HD diesel truck. This time I chose more on the side of want vs what I needed, but it they got me a great deal and the truck is awesome!
Great Experience - Happy Grandma
I think Mike Gaydos is the best. I have been driving 2001 vehicle for 15 yrs so I knew nothing about Vehicle technology for year 2016. Mike spent at least 1 1/2 hours showing me how everything works and he made sure i knew how to operate everything in my car before i left the lot. I Love my Chevy Malibu and will recommend family and friends to shop at Whitaker, I left knowing that if i had any problems or questions Mike and the service center would be there to help me. My experience with Steve in financing was very informative and went smooth and quick.
2017 Regal Premium 2 Lease - RegalDeb
We went through the Costco program that guarantees Supplier Pricing on all new 2016 and 2017 GMC vehicles.
Friendly and professional service throughout the whole process!
A great buying experience for me - Jeffw1
We were $1500 apart on making the deal based on what I needed out of my trade towards the 2017 Canyon Denali Diesel. The head sales manager said if I was willing to wait 10 days, and if they could sell one more cargo van by then, then he could make this deal happen. I left the dealership that day with this understanding and was fine with that. 7 days later they called to tell me they had sold the van, and that the deal could proceed if I was still interested. I said YES and we made the deal final. Not sure I fully understood why it had to work that way- but it did and they came through and followed up on their end as they agreed. I appreciate that they are people of their word.
Great Dealership - Dale P
Best group of people, very pleased with the used Trailblazer we purchased. Will buy here again. Dave and Dale top notch, very family friendly ,down to handshake with Harry Brown.
Awesome!!! - Aschroeder
I needed a new car. The one I had was on it's way to the junkyard. I kinda knew what I was looking for, but had no real idea. But with the help of Keegan Blehm I was able to find exactly what I wanted. I had such a good experience.
Very disappointed in car purchase - baxtermac
I purchased a 2014 Yukon from Davis Motors. When I first looked at the vehicle and said I would purchase it, they promised to clean it up. I pointed put where it needed to be detailed and they assured me it would be done. Because the carpets were covered with white paper when I did pick it up and I failed to look it over carefully, this is partially my fault. I would have walked away from this deal had I looked closer. I am used to dealing with Mills GM in Baxter, MN and used vehicles are spotless and anything promised is done. Not so with Davis. Nothing had been done except it looks like it was run through a car wash before delivery. The carpets were awful. When photos were sent to the salesman and the owner, they made no reply. No detail work had been done. Be very careful because they will promise anything and do nothing as far as I can see. I will never deal here again.
Misrepresented the condition of a used vehicle. - GrandSlambert
I purchased a used truck from them that was advertised as in "Excellent" condition. Since purchasing the truck in November I have spent $1,300 repairing leaks in the oil, coolant, and power steering systems. I had to entirely replace the high pressure lines that had obviously been leaking while on the lot. Now I have a $1,400 estimate to fix the air conditioning - a system I was told by the salesman was working even though it's obvious the system was leaking when they sold it to me.
I have contacted the dealer with no resolution. BUYER BEWARE! DO NOT purchase a used vehicle from this dealership unless they provide a warranty. I was not provided one and not given any option to buy an extended warranty. They knew this truck was in poor condition and lied about it to get it off the lot.
Excellent dealership! - Thoroughly pleased customer
This a business of integrity. The employees are warm and welcoming. You will be well taken care of at Valley Buick GMC! This where I will come to buy and service my car for years to come.
Charged my credit card and refused refund. Craig was... - sg305
Charged my credit card and refused refund.
Craig was very hard to deal with.
Dealership finally agreed to refund charge.
However, experience was very poor.
Incompetent and awful customer service!! Last year they... - cncbill
Incompetent and awful customer service!! Last year they installed my Summer tires & wheels. Like many Summer tires the rear wheels are wider than the front. They installed them wrong! Big wide tires sticking past the fenders in front and skinny recessed tires in the rear. So simple, so obvious and so inexcusable! Duh!!
Another time I brought in a car and less than 1 month after having an entirely new front end installed (all new control arms, ball joints, CV joints....everything) they told me I needed new ball joints. Sorry, I don't think so!
OK, after those 2 experiences I should know better but today out of convenience I trusted them to replace my tires. In doing so they broke the internal tire pressure sensor and asked if I'd like to buy another one for $150. I insisted that sensor worked before they touched the wheel and was now literally broken into pieces! What am I to conclude? They insisted it was broken before and "was rolling around inside the tire". When I asked them to show me the sensor there were no wear marks to support it having tumbled around inside the tire ever (think rock tumbler). Essentially, they said I'm a liar yet all the facts (including their demonstrated inability to even install wheels properly) indicated fault is with them. Unbelievably bad customer service! Avoid, avoid, avoid!!!