Excellent Customer Service - Happy Buick Owner
Extremely welcoming, accommodating, and patient. Family-friendly when we had our 2 young children with us. Prompt, thorough, and clear replies to phone calls/messages. Felt like a valued customer at all times, never felt like just another number coming through the doors.
Perfect - Wildman
Very happy with the service here. Purchased a vehicle and it just can't go any smoother. Hugo Del A Rosa was pleasant to deal with. No hassle and no pressure.
GMC Terrain - amberstern87
Jon helped find the vehicle that matched my needs and budget. His extensive research and attention to detail was very much appreciated! He went above and beyond my expectations in seeking out the "right" vehicle. I'm very happy with the GMC Terrain, and my experience at Snell Motors. I will be referring friends, and family to Jon and Snell Motors.
Great buying experience - Jmyukon
I had the pleasure of working with Billie in finding my new 2017 Yukon Denali. She was very knowledgeable and professional! When I purchase another car/SUV she will be my only call.
best car purchasing experience ever. - Nancy Ryan
We have purchased cars in the past and have never had such a great experience as we had working with Cheryl. She made me feel so comfortable that when we test drove the car it felt like i had a friend with me and we were just driving around. She connects with her customers and we felt she cared about us more than just the sale of the car.
Service and Purchase of a new vehicle. - ChevyBuyer
They made us, (my wife and me), feel like long time friends. Their Service Department staff were great when we brought in our old vehicle for repairs, getting us in on the 4th of July weekend. That's why we decided to look at new vehicles there and were lucky enough to meet Mike and Kelli. Congrats to Brandl for their excellent selection of personnel. We love the new Equinox.
Awesome - CHARLES SCHLAGENHAFT
Awesome dealership. Very friendly personnel personified by Jeff. I nominate Jeff for the employee of the month for his excellent help in making my decision.
Satisfaction with no prior service appointment - Rick R.
I pulled in to the Chevrolet dealership in Hudson Wis. with no appointment, as I had a low tire pressure notice.
My work car is a leased vehicle and I had it loaded for the next days travel.
The service desk got me in, got my tire repaired, and I was able to make my next days appointments.
Outstanding service desk help and understanding!!!
Friendly, Knowledgeable sales specialists. - carguy
I had a great new car buying experience with Michelle. Friendly and knowledgeable about the vehicles. Not pushy, felt like she was trying to help me, not help herself by pushing a car sale on my.
Great Experience - Happy Grandma
I think Mike Gaydos is the best. I have been driving 2001 vehicle for 15 yrs so I knew nothing about Vehicle technology for year 2016. Mike spent at least 1 1/2 hours showing me how everything works and he made sure i knew how to operate everything in my car before i left the lot. I Love my Chevy Malibu and will recommend family and friends to shop at Whitaker, I left knowing that if i had any problems or questions Mike and the service center would be there to help me. My experience with Steve in financing was very informative and went smooth and quick.
2017 Regal Premium 2 Lease - RegalDeb
We went through the Costco program that guarantees Supplier Pricing on all new 2016 and 2017 GMC vehicles.
Friendly and professional service throughout the whole process!
No one else services my vehicle! - Len Langkau
I always appreciate the support of my service tech, Tyler Schuster. Over much of the time I've owned my Buick, Tyler has recommended timely maintenance, and has been very flexible to work with. I suppose that's why my Buick Lucerne has lasted so long!
Great Dealership - Dale P
Best group of people, very pleased with the used Trailblazer we purchased. Will buy here again. Dave and Dale top notch, very family friendly ,down to handshake with Harry Brown.
Would recommend to everyone - Stephanie Johnson
Very great sales person and dealer will buy from them again and refer to family and friends. Excellent service, No pressure, Followed through with what was promised. Thank you!
Very disappointed in car purchase - baxtermac
I purchased a 2014 Yukon from Davis Motors. When I first looked at the vehicle and said I would purchase it, they promised to clean it up. I pointed put where it needed to be detailed and they assured me it would be done. Because the carpets were covered with white paper when I did pick it up and I failed to look it over carefully, this is partially my fault. I would have walked away from this deal had I looked closer. I am used to dealing with Mills GM in Baxter, MN and used vehicles are spotless and anything promised is done. Not so with Davis. Nothing had been done except it looks like it was run through a car wash before delivery. The carpets were awful. When photos were sent to the salesman and the owner, they made no reply. No detail work had been done. Be very careful because they will promise anything and do nothing as far as I can see. I will never deal here again.
Misrepresented the condition of a used vehicle. - GrandSlambert
I purchased a used truck from them that was advertised as in "Excellent" condition. Since purchasing the truck in November I have spent $1,300 repairing leaks in the oil, coolant, and power steering systems. I had to entirely replace the high pressure lines that had obviously been leaking while on the lot. Now I have a $1,400 estimate to fix the air conditioning - a system I was told by the salesman was working even though it's obvious the system was leaking when they sold it to me.
I have contacted the dealer with no resolution. BUYER BEWARE! DO NOT purchase a used vehicle from this dealership unless they provide a warranty. I was not provided one and not given any option to buy an extended warranty. They knew this truck was in poor condition and lied about it to get it off the lot.
Excellent dealership! - Thoroughly pleased customer
This a business of integrity. The employees are warm and welcoming. You will be well taken care of at Valley Buick GMC! This where I will come to buy and service my car for years to come.
Charged my credit card and refused refund. Craig was... - sg305
Charged my credit card and refused refund.
Craig was very hard to deal with.
Dealership finally agreed to refund charge.
However, experience was very poor.
Incompetent and awful customer service!! Last year they... - cncbill
Incompetent and awful customer service!! Last year they installed my Summer tires & wheels. Like many Summer tires the rear wheels are wider than the front. They installed them wrong! Big wide tires sticking past the fenders in front and skinny recessed tires in the rear. So simple, so obvious and so inexcusable! Duh!!
Another time I brought in a car and less than 1 month after having an entirely new front end installed (all new control arms, ball joints, CV joints....everything) they told me I needed new ball joints. Sorry, I don't think so!
OK, after those 2 experiences I should know better but today out of convenience I trusted them to replace my tires. In doing so they broke the internal tire pressure sensor and asked if I'd like to buy another one for $150. I insisted that sensor worked before they touched the wheel and was now literally broken into pieces! What am I to conclude? They insisted it was broken before and "was rolling around inside the tire". When I asked them to show me the sensor there were no wear marks to support it having tumbled around inside the tire ever (think rock tumbler). Essentially, they said I'm a liar yet all the facts (including their demonstrated inability to even install wheels properly) indicated fault is with them. Unbelievably bad customer service! Avoid, avoid, avoid!!!