Amazing experience! - Boogie88
Hugo was very honest and he helped us through the whole buying experience! He helped us find exactly what we were looking for and was fun to hang out with while we were waiting for Approval! Definitely would recommend him for our next car salesman! Thanks Hugo!
West Metro in Monticello - Great service - liz
We had the greatest experience at West Metro when we bought our 2012 Silverado in February 2017. They were very professional and knowledgeable and helpful in every way. I would buy from them again in a heartbeat. Finally found the right place to go and close to home. Thank you West Metro!
Mike, was so very helpfull. He knew all about the car. - janbur123
I went to Snell Motors to find a car to purchase. Mike Maxa was indeed the sales person I needed, he knew everything about the vehicles I looked at. My husband and I felt like honored guests. I have shared our experience at Snell Motors with many of our friends and relation.
Thanks Lupient! - 8552mskelton
Omar was great to work with! He's very laid back and easy going. He allowed me to test drive as many vehicles as I needed to know for sure I was getting in the perfect car for me. He was also very knowledgeable about the vehicles and offer through the dealership.
Paul in financing was also very pleasant to work with. He was also knowledgeable about financing, warranty and insurance. Both made the buying process very smooth!
best car purchasing experience ever. - Nancy Ryan
We have purchased cars in the past and have never had such a great experience as we had working with Cheryl. She made me feel so comfortable that when we test drove the car it felt like i had a friend with me and we were just driving around. She connects with her customers and we felt she cared about us more than just the sale of the car.
Service and Purchase of a new vehicle. - ChevyBuyer
They made us, (my wife and me), feel like long time friends. Their Service Department staff were great when we brought in our old vehicle for repairs, getting us in on the 4th of July weekend. That's why we decided to look at new vehicles there and were lucky enough to meet Mike and Kelli. Congrats to Brandl for their excellent selection of personnel. We love the new Equinox.
Excellent experience - Yves Berger
Complete satisfaction with Don Johnson Motors especially with their sale manager Mike Braemer. Friendly and knowledgeable. Never tried to sell me something I did not want.
Excellent customer service - Julia
Joel was great! I loved that they have a kids room! With only one vehicle previous it was perfect to distract my 2 yr old!
Great Experience - Happy Grandma
I think Mike Gaydos is the best. I have been driving 2001 vehicle for 15 yrs so I knew nothing about Vehicle technology for year 2016. Mike spent at least 1 1/2 hours showing me how everything works and he made sure i knew how to operate everything in my car before i left the lot. I Love my Chevy Malibu and will recommend family and friends to shop at Whitaker, I left knowing that if i had any problems or questions Mike and the service center would be there to help me. My experience with Steve in financing was very informative and went smooth and quick.
Really bad experience - Disappointed customer
The visit started off bad when they didn't have any of my information that I gave them over the phone or the appointment that I scheduled in their system. Two hours go by and they say they don't think anything is wrong but will keep looking. Three hours go by and they say problem is fixed. I get in the vehicle and immediately realize that the problem still exists, nothing had been done and they clearly didn't test drive it. Four hours go by and the shop is closing and they say that they THINK that if one part is replaced it MIGHT fix the problem. So after wasting $145 and four hours of my day I still had no answers. The employee who helped me was nice and apologized several times but that doesn't change the experience.
2017 Regal Premium 2 Lease - RegalDeb
We went through the Costco program that guarantees Supplier Pricing on all new 2016 and 2017 GMC vehicles.
Friendly and professional service throughout the whole process!
A great buying experience for me - Jeffw1
We were $1500 apart on making the deal based on what I needed out of my trade towards the 2017 Canyon Denali Diesel. The head sales manager said if I was willing to wait 10 days, and if they could sell one more cargo van by then, then he could make this deal happen. I left the dealership that day with this understanding and was fine with that. 7 days later they called to tell me they had sold the van, and that the deal could proceed if I was still interested. I said YES and we made the deal final. Not sure I fully understood why it had to work that way- but it did and they came through and followed up on their end as they agreed. I appreciate that they are people of their word.
Great service - ZachAndrea
Scott was excellent to work with! He was not pushy at all, and helped answer any questions we had! Everyone was very friendly. Would definitely recommend to anyone!
Awesome!!! - Aschroeder
I needed a new car. The one I had was on it's way to the junkyard. I kinda knew what I was looking for, but had no real idea. But with the help of Keegan Blehm I was able to find exactly what I wanted. I had such a good experience.
Very disappointed in car purchase - baxtermac
I purchased a 2014 Yukon from Davis Motors. When I first looked at the vehicle and said I would purchase it, they promised to clean it up. I pointed put where it needed to be detailed and they assured me it would be done. Because the carpets were covered with white paper when I did pick it up and I failed to look it over carefully, this is partially my fault. I would have walked away from this deal had I looked closer. I am used to dealing with Mills GM in Baxter, MN and used vehicles are spotless and anything promised is done. Not so with Davis. Nothing had been done except it looks like it was run through a car wash before delivery. The carpets were awful. When photos were sent to the salesman and the owner, they made no reply. No detail work had been done. Be very careful because they will promise anything and do nothing as far as I can see. I will never deal here again.
Misrepresented the condition of a used vehicle. - GrandSlambert
I purchased a used truck from them that was advertised as in "Excellent" condition. Since purchasing the truck in November I have spent $1,300 repairing leaks in the oil, coolant, and power steering systems. I had to entirely replace the high pressure lines that had obviously been leaking while on the lot. Now I have a $1,400 estimate to fix the air conditioning - a system I was told by the salesman was working even though it's obvious the system was leaking when they sold it to me.
I have contacted the dealer with no resolution. BUYER BEWARE! DO NOT purchase a used vehicle from this dealership unless they provide a warranty. I was not provided one and not given any option to buy an extended warranty. They knew this truck was in poor condition and lied about it to get it off the lot.
Excellent dealership! - Thoroughly pleased customer
This a business of integrity. The employees are warm and welcoming. You will be well taken care of at Valley Buick GMC! This where I will come to buy and service my car for years to come.
Charged my credit card and refused refund. Craig was... - sg305
Charged my credit card and refused refund.
Craig was very hard to deal with.
Dealership finally agreed to refund charge.
However, experience was very poor.
Incompetent and awful customer service!! Last year they... - cncbill
Incompetent and awful customer service!! Last year they installed my Summer tires & wheels. Like many Summer tires the rear wheels are wider than the front. They installed them wrong! Big wide tires sticking past the fenders in front and skinny recessed tires in the rear. So simple, so obvious and so inexcusable! Duh!!
Another time I brought in a car and less than 1 month after having an entirely new front end installed (all new control arms, ball joints, CV joints....everything) they told me I needed new ball joints. Sorry, I don't think so!
OK, after those 2 experiences I should know better but today out of convenience I trusted them to replace my tires. In doing so they broke the internal tire pressure sensor and asked if I'd like to buy another one for $150. I insisted that sensor worked before they touched the wheel and was now literally broken into pieces! What am I to conclude? They insisted it was broken before and "was rolling around inside the tire". When I asked them to show me the sensor there were no wear marks to support it having tumbled around inside the tire ever (think rock tumbler). Essentially, they said I'm a liar yet all the facts (including their demonstrated inability to even install wheels properly) indicated fault is with them. Unbelievably bad customer service! Avoid, avoid, avoid!!!