Excellent Experience - khusu
Friendly staff. Great service. I live in the twin cities and coordinated information with Hugo on the phone and via email before making the drive to St. Cloud. After searching throughout the twin cities first, Hugo wAs able to coordinate the best lease deal for me and got me out of my Mazda lease early with no penalties.
My new Altima is a great car and my payments are much lower.
Thanks Hugo and Miller team!
Friendly and Awesome - CrissieRae
Derek was compassionate, kind, and very friendly. I wasn't sure what I was looking for, but he pointed me in the direction I wanted and he helped me find a car I really fell in love with. I highly recommend Derek; he was friendly, sweet, kind, and definitely a great saleman.
Always a great experience at Snell Motors - snomoman
My wife and I are from out of state, and this is the 3rd vehicle we have bought from Snell Motors. Drew and Jeff are great.... very pleasant and knowledgeable people to deal with, and can add them to our "why we keep coming back to Snell Motors to buy vehicles" list. Professionalism and honesty seem to be tributes at this dealership from sales to service.
C & B from Iowa
Went in to get a certified pre-owned - Jon s
Omar and every one else I interacted with were all very friendly and helpful. I had limited experience in purchasing a car and they were able to help easily guide me through the process.
best car purchasing experience ever. - Nancy Ryan
We have purchased cars in the past and have never had such a great experience as we had working with Cheryl. She made me feel so comfortable that when we test drove the car it felt like i had a friend with me and we were just driving around. She connects with her customers and we felt she cared about us more than just the sale of the car.
Service and Purchase of a new vehicle. - ChevyBuyer
They made us, (my wife and me), feel like long time friends. Their Service Department staff were great when we brought in our old vehicle for repairs, getting us in on the 4th of July weekend. That's why we decided to look at new vehicles there and were lucky enough to meet Mike and Kelli. Congrats to Brandl for their excellent selection of personnel. We love the new Equinox.
Great buying experience - New owner
Great dealer to work with a a vehicle purchase. They take the time to go over the deatails and deliver what the promise. Thanks Again.
Absolutely professional, informative, and a pleasure to work - Tromax
I hope everyone at Diamond Buick is as informative and helpful as Cory (salesman). I had questions about two different trucks I saw online. He wrote down my questions about cosmetics and performance. He said he would call me right back and 15 min later I started receiving pictures of cosmetic flaws ("scratches, chips, dings, dents, anything at all were my exact words"). The trucks were accurately described as in the ad. He showed me the most minuet flaws. He was very thorough. What really impressed me though, is he took the time and physically went out to the lot and familiarized himself with the trucks. I am EXTREMELY picky. I could tell he was very honest and he genuinely wanted me to love my purchase. He seemed like he knew exactly what I was looking for. Unfortunately, I ended up finding something else. I called him to break the bad news and explain the situation. He not only understood but seemed like he was happy that I found the truck I needed. Bravo to you Cory!! When I need my next vehicle, Diamond Buick GMC of Alexandria will be the first place I look!!!
satisfied - verzierv
I didn't feel pressured. I enjoyed the entire experience. Every other dealership would try to talk me into buying what they wanted me to buy. At Luther I left with what I asked for.
Great Experience - Happy Grandma
I think Mike Gaydos is the best. I have been driving 2001 vehicle for 15 yrs so I knew nothing about Vehicle technology for year 2016. Mike spent at least 1 1/2 hours showing me how everything works and he made sure i knew how to operate everything in my car before i left the lot. I Love my Chevy Malibu and will recommend family and friends to shop at Whitaker, I left knowing that if i had any problems or questions Mike and the service center would be there to help me. My experience with Steve in financing was very informative and went smooth and quick.
Used Car & Great Sales Team - Kip Peters
Went in knowing what 2 vehicles we wanted to test drive through the informative information found on the website. Sales team was extremely knowledgeable and personable. Length of time from test drive to leaving with a new car could be sped up a bit, since there is no negotiating. But overall a very good experience.
Purchase a new Terrain - MissStitch
We were ready for a new vehicle, preferably a red Terrain. We returned to this dealership because of John Gosewich. He is awesome to work with!
Slow to get looked at, but listened and nailed the issue. - umrNIC
It was a rough start for me, but turned out well. I've been having issues with my car for three months. I brought it to different mechanics and another dealership with the same issue and it wasn't fixed. I brought it to Brookdale Buick, they LISTENED to what I said the issue was, found the issue, then fixed it! The security light hasn't turned on once since I picked it up and runs so smoothly once again. It just took a while before someone looked at it, was given incorrect information on it, then the base of my steering wheel is now cracked and no one said anything about it. Picked up when I requested by a friendly man and the woman who helped me 'check out' was helpful and friendly.
Great service - ZachAndrea
Scott was excellent to work with! He was not pushy at all, and helped answer any questions we had! Everyone was very friendly. Would definitely recommend to anyone!
Awesome!!! - Aschroeder
I needed a new car. The one I had was on it's way to the junkyard. I kinda knew what I was looking for, but had no real idea. But with the help of Keegan Blehm I was able to find exactly what I wanted. I had such a good experience.
Very disappointed in car purchase - baxtermac
I purchased a 2014 Yukon from Davis Motors. When I first looked at the vehicle and said I would purchase it, they promised to clean it up. I pointed put where it needed to be detailed and they assured me it would be done. Because the carpets were covered with white paper when I did pick it up and I failed to look it over carefully, this is partially my fault. I would have walked away from this deal had I looked closer. I am used to dealing with Mills GM in Baxter, MN and used vehicles are spotless and anything promised is done. Not so with Davis. Nothing had been done except it looks like it was run through a car wash before delivery. The carpets were awful. When photos were sent to the salesman and the owner, they made no reply. No detail work had been done. Be very careful because they will promise anything and do nothing as far as I can see. I will never deal here again.
Misrepresented the condition of a used vehicle. - GrandSlambert
I purchased a used truck from them that was advertised as in "Excellent" condition. Since purchasing the truck in November I have spent $1,300 repairing leaks in the oil, coolant, and power steering systems. I had to entirely replace the high pressure lines that had obviously been leaking while on the lot. Now I have a $1,400 estimate to fix the air conditioning - a system I was told by the salesman was working even though it's obvious the system was leaking when they sold it to me.
I have contacted the dealer with no resolution. BUYER BEWARE! DO NOT purchase a used vehicle from this dealership unless they provide a warranty. I was not provided one and not given any option to buy an extended warranty. They knew this truck was in poor condition and lied about it to get it off the lot.
Excellent dealership! - Thoroughly pleased customer
This a business of integrity. The employees are warm and welcoming. You will be well taken care of at Valley Buick GMC! This where I will come to buy and service my car for years to come.
Charged my credit card and refused refund. Craig was... - sg305
Charged my credit card and refused refund.
Craig was very hard to deal with.
Dealership finally agreed to refund charge.
However, experience was very poor.
Incompetent and awful customer service!! Last year they... - cncbill
Incompetent and awful customer service!! Last year they installed my Summer tires & wheels. Like many Summer tires the rear wheels are wider than the front. They installed them wrong! Big wide tires sticking past the fenders in front and skinny recessed tires in the rear. So simple, so obvious and so inexcusable! Duh!!
Another time I brought in a car and less than 1 month after having an entirely new front end installed (all new control arms, ball joints, CV joints....everything) they told me I needed new ball joints. Sorry, I don't think so!
OK, after those 2 experiences I should know better but today out of convenience I trusted them to replace my tires. In doing so they broke the internal tire pressure sensor and asked if I'd like to buy another one for $150. I insisted that sensor worked before they touched the wheel and was now literally broken into pieces! What am I to conclude? They insisted it was broken before and "was rolling around inside the tire". When I asked them to show me the sensor there were no wear marks to support it having tumbled around inside the tire ever (think rock tumbler). Essentially, they said I'm a liar yet all the facts (including their demonstrated inability to even install wheels properly) indicated fault is with them. Unbelievably bad customer service! Avoid, avoid, avoid!!!
West Metro Buick GMC