Good deal - Hondo
Got a great deal on a great car. Everyone was friendly and generally knowledgeable. Overall comfortable experience which isn't always the case when buying a car.
Third Car Purchased Here - loyalcustomer
We have been a long time customer of Brookdale Honda. We bought our 2016 Honda Accord last year and this year helped our son by his first new car (2017 Honda Civic Hatchback). We received WONDERFUL service from Amber on the sales team! Would highly recommend this dealership!
excellent service i - tommy
excellent service and was very fast thanks for taking care of my 2010 Honda ridgeline I did not wait very long and the waiting area was very nice
Great experience! - youn1457
Josh was great to work with and extremely helpful during the whole process. He was willing to help us through everything and explained it all so that it was easy to understand for a person buying a car for the first time!
We worked with Matt. Very nice young man! What a go getter - Larry n jan
Matt was pleasent, informative and a go getter. Would definitely recommend him to other people to work with.
Also Cole the finance guy, was a great person to work with.
Our experience here was great.
Very happy with my buying experience! - Jay5ive
I lost my vehicle in January as it was totaled in an accident so I had to find a used or new vehicle to replace my totaled car. I dealt with 5 other dealerships and 5 other salesman prior to trying RB Honda so I have a good idea of how RB Honda stacks up to the other dealers in the area.
I had test drove multiple trucks and SUV's but ultimately fell in love with the 2017 Ridgeline that Honda offers. They are hard to find in the area, especially at higher trims so when I searched online and found the right trim/color combo on RB Honda's site, I immediately called. The salesman who took my call was Coltan and he did a very good job of answering my questions and giving me options as the Ridgeline (red) I wanted was still in transit and had not arrived at the dealer yet. He recommended I come in and test drive a Ridgeline (silver) that they had in stock which would be identical to the one I wanted except for color, and then if that test drive went well I could put a deposit down for the Ridgeline that was coming in. Liking that plan I grabbed my wife and we headed over to the dealership. When my wife and I arrived we were greeted by Coltan who was very friendly and approachable. He offered us water/coffee and continued to do this throughout our time with him which I thought was great. He went along on our test drive and did a great job of explaining features and instructing me on how to use some of the more complicated ones (adaptive cruise control). With the test drive going well we went back to the dealer and I put my deposit down for the Ridgeline that was in transit. Before we left Coltan went over the process of how things would go down once the Ridgeline arrived and even offered to come in on his day off if it arrived on that day. I was very pleased and impressed with that.
Four days later he contacted me and said the Ridgeline had arrived so I was able to go in the next morning and test drive it. That test drive also went very well, this time Coltan stayed back at the dealership which I appreciated as it gave me time and space to really look things over and try everything out. I think the test drive lasted a little over an hour and he didn't bother me or ask where I was, he was very patient. When I arrived back at the dealership I asked Coltan if I could drive the other Ridgeline just so I could make sure road noise and performance were consistent as this was a big purchase for me, I wanted all my T's crossed. He didn't hesitate and immediately went and pulled the second one up for me to drive. Everything went well and when I arrived back at the dealer I pulled the trigger on the red Ridgeline that I wanted.
The financing portion was pretty straight forward however it did contain a situation that could have made things difficult. I was transferred over to Bridgette for the financing part. She was very friendly and helpful. As I added my options and agreed on the financing numbers it was stated that they would not cash my check for two days as I needed to transfer money to my account in order to meet the downpayment amount we agreed on. I also wouldn't have the truck for those two days as my accessories were being installed. Later that night I found out that I was not going to be able to meet the downpayment amount that I had agreed upon when going over the financing and signing papers. As I said the paperwork was signed and the check was written, needless to say I was panicked. This was completely my fault and no fault of RB Honda. The next morning I was able to get ahold of the accessory agent who put a stop to the installation of things. This allowed me time to get back in touch with Bridgette who I was able to meet in person again where we cut out the accessories that had not already been installed as well as the extended warranty. As a result she drafted up a new financing plan that allowed for a lower downpayment that I could meet. She was able to cancel all of those extra accessories and the extra paid warranty.
1st time Walser buyer - Christopher 123
Walser Honda was fantastic from online shopping to keys in hand, and Jordan was the best I will only buy from Walser in the future. Chris
Recall Regret - Shrub
I just wanted to tell people getting a recall for the air bag shrapnel that I went in to the Eau Claire WI Honda dealership with cruise control and a horn that worked and as soon as I left the dealership they didn't work. I rescheduled an appointment with them for the following week about the problem, and they just took it apart, and said it was on it's way out. My husband knew what had happened for he works on all our vehicles. He told them that they pulled to hard without applying pressure to the clock spring. Well then after I left the next day my car wouldn't start. My husband said they didn't put the battery on right. So my husband fixed that. He started to fix the clock spring and they put so much thread locking fluid that the screw was striped and he has to drill it out. They knew that he was going to fix it why would they put this on at all. I'm now driving our back up car because I received bad service, for a recall item. I wish they would had just put in the part at my cost since they already had it torn apart, but instead they had bad customer service, and left me with a problem to fix.
Hidden lease dropoff fees - Car buyer
They are charging a lease dropoff fee that isn't disclosed in their advertisements. I asked for a list of all fees and charges before leasing and they "forgot" to tell me that there was a dropoff fee if I didn't buy the car after the lease that was more than a month payment.
Great service I can trust! - Clicker44
John found me the exact vehicle I wanted at a price I could afford. I've had it serviced there for 2 years. Great service!
Luther Brookdale Honda