Amazing experience! - Boogie88
Hugo was very honest and he helped us through the whole buying experience! He helped us find exactly what we were looking for and was fun to hang out with while we were waiting for Approval! Definitely would recommend him for our next car salesman! Thanks Hugo!
Elvis is still the king - John0
We recently purchased a 2016 Ford F-150 from Elvis at North Country Ford. This is the third car we purchased from Elvis in the last 4 years. Elvis always gives us the very best customer service and personal attention. We look forward to our next purchase. Thanks for everything
Welcomed, Comfortable, and Sercured! - Ridin' Big!
My reason for a 5-star rating is due to honesty, straightforwardness, open to my questions of concerns, responding to above stated questions after hours, providing the desired comfort needed allowing me to feel that Sarah Niemela isn't just trying to sell me a vehicle but selling me that Holt Motors is where I need to be! Sarah, from the beginning, was always honest and didn't sugar coat her answers. In my eyes Sarah loves what she does, hiding detail from a potential customer service her no purpose, unlike other dealerships I've encountered. Thank you Sarah and Holt Motors!
Great customer service - Heg993
Service was very timely and detailed orientated. Preventative maintenance items were pointed out to keep in mind for the future. It was great to see them looking out for the future.
Oil Change / Service - Jake
My vehicle was brought in for a Oil Change / Service and it was done on time and also was nicely greeted and a explanation on what was done was covered and I was escorted out to my vehicle.
I have found my dealer - MOPAR driver
Well worth a 2 hour drive each way to go to Owatonna Chrysler. I have been looking for a dealer in our area for over a year. I am a loyal customer. I always leave with a smile on my face. Would not think of going to another dealer in the Iowa, South Dakota, or Minnesota area. The friendliest and most knowledgeable staff I have found.
Bought a certified used Edge - CMM
Very pleased with the sales process at Mills Ford. We very much like our 2016 Ford Edge. We have been a longtime customer of Mills Ford and expect to enjoy their continued good service in the future.
Beware shady practices - Kai
First impressions are everything, and upon walking into this dealership the
employees rush to ensure you are being treated well. Don't let this fool you,
they are hiding what I feel are some pretty shady practices. My sale went
great and everything went smoothly but upon returning months later I realized
they are not the people I thought they were. I had Ford tow my vehicle to the
dealership (using Ford's tow coverage) to find a cylinder had lost all
compression. The dealership notified me that they wanted 600 dollars before
even looking at it. Keep in mind this is a brand new vehicle with less than
10k miles and the engine has failed. After I denied the verbal contract and
requested my vehicle be returned to me, the general manager told me he can't
do anything to help me and that I should come pick up the unsafe vehicle and
drive it home at my own risk. I've never met a manager who wanted to put their
customers safety on the line. There are many ways he could have worked with me
to make things right but it sounded like he didn't want to take any effort at
all to keep a customer.
There were multiple shady-sounding clauses in the paperwork they had me sign,
and I feel the general manager may have added these himself in hopes I never
come back. They wanted no part in helping their customer who had recently
bought a brand new vehicle from them, and the fact that they personally
appended some shady clauses hidden in the middle of standard paperwork
verbiage in the hopes the customer doesn't see it is a good representation of
how far a dealership will go once they have your money. Throughout the
process, I felt that multiple employees were downright rude and the general
manager wanted no part in keeping a brand new customer.
Fresh start - Tommie2
I really appreciate the business and friendliness from selling me a car nice price and options to taking care of my needs during service as well
Poor service, Will not work with customers. - Frustrated
I went to view a F-150. I have a mechanical background and wanted to inspect the vehicle myself. I thanked them for the report they provided me but asked that I inspect the ballpoints with the mechanics. At this request I continually received pushback from the sales rep. After persisting that I would not buy a vehicle without inspecting it, they accommodated my request. Through the inspection the sales rep continually questioned my need to inspect the vehicle. Their report in the battery was that it was in good condition but did not hold a charge. This clearly indicates the need of a battery needing to be replaced but they would not do this. The vehicle was in good condition besides the battery and I wanted to purchase the vehicle. I was going to put down $6k on the vehicle, have all the finances arranged before leaving and come pick up the vehicle a few days later with a friend. Financing was approved and I thought I had bought a truck. This dealership however informed me that unless I picked up the vehicle the next day they would sell it to the next interested customer even though I would have money down on the vehicle and had an agreed upon purchase agreement. The problem with this is, to get the $6 I was going to sell my current vehicle that night to an arranged buyer. If they sold the vehicle from underneath me, I would be left without a vehicle. After much arguing back and forth I ended up standing up and walking out. Their comment was, "you have to work with us". Nowhere in this exchange did I feel the company was working with me. Very disappointed the dealership was not willing to accommodate my purchase agreement and plans to pick up the vehicle. Customer service was not customer focused. Their vehicle inspection passed obvious deficiencies as acceptable.
Ripped off by eau claire ford - Snoopy hang on
I bought a used car from eau claire ford a Buick Terraza Minni van after buying it I began to have problems I Fook it to mark quart chevy dealer found out it has a head gasket problem I called the Ford dealership basically told me I bought it as is they knew it had issues and did nothing to take care of me as a value customer I strongly would think twice before buying a used car from them it's costing use 3000 dollars more to fix what damage ford wouldn't take care of so buyers beware
Dishonest service department - Kevin
Bought a 1996 town car from them. I discovered the coolant was very dark green. Drained the cooling system and put in fresh coolant. Almost immediately the car was running badly. Noticed the coolant was really low . Filled it back up . Same thing car ran poorly ,staling out and not holding the coolant.
Took A loook at the coolant that was drained out ,as i had it in jugs to take to recycling.
Noticed that there was ALOT of SEALENT IN IT . THEY PORED LOTS OF STOP LEAK IN IT TO COVER UP A CRAKED INTAKE MANIFOLD.
I AGREED TO HAVE THE CAR REPAIRED.950.00 WAS THE COST. It gad snowed quite a bit before i picked the car up , and noticed Damage on the drivers side rear quarter panel and bumper. Told them about it and i still cannot believe what came out of the services managers ,Jean's mouth. She said i was seen driving the car off the lot and bringing it back hours later. WHAT!!!!! YOU SHOULDVE CALLED THE COPS. SO I STOPPED PAYMENT ON THE CHECK .
CALLED A FEW MONTHS LATER AND TALKED TO THE OWNER, RANDY LEE. He couldve cared less . Should have learned my lessson . But no i bought from them again.
Ripped off - Mankato Ford ripped me off
We purchased a used vehicle that they stated was in "excellent condition" (3) days later the transmission went out. I contacted them they refused help
Worst place to deal with. - Trevor98
I bought a used 2005 bonneville from them 6 months ago the salesman was happy to show off everything they fixed and said I wouldn't have any problems with the vehicle. I took his word on it which was a big mistake. Had the first prolem the same week I bought the car and over 6 months I've had to put $2000-$2500 into the car just keeping it running not even including basic maintenance! The car is a major money pit and I owe way more than it's worth. Every time something gets fixed my mechanic tells me the problem has been there since before I bought the vehicle and should have been seen on any dealerships inspection. Now it is sitting in my driveway because it would cost $800 dollars to fix what's wrong with it this time. I went to talk to the owner of rc bliss. I tried being nice about it and I was in no way asking for money or free service I was just trying to tell him my situation and he got very pissed very quick and kept repeating he didn't build the car and that I needed to grown up and learn how the real world works. He was very rude and u couldn't believe how he could treat a customer but he made sure the car was not his problem because I was stupid enough to take the money pit off his hands. The cars are over priced junk the owner is a complete tool and I will never buy another vehicle here again!
Sales And Leasing Specialist
Holt Motors Ford of Cokato
Sales and Leasing Specialist