Smooth and pleasant - beaugeste
Nina was great. She had the car I was looking at prepped and ready for a test drive. She answered my questions directly and and helpfully. There was a misunderstanding over a warranty issue but she handled it smoothly and professionally. I would definitely deal with her again.
Love North County Ford - tootsieisme
I rate North County Ford a 10 an more!!! They go out of the way to help you an make you feel important an they care!!! They help you sooooo much!! Like Tony the Tiger said THERE GREAT!!!!!!!
Great Experience - KaliEngles
Everyone at Holt Motors was very welcoming and nice. I purchased a Toyota Rav4. Kevin was great to deal with, friendly, honest, and caring. Steve was also very nice in financing. It's great going to a dealership where people are personable.
Great customer service - Heg993
Service was very timely and detailed orientated. Preventative maintenance items were pointed out to keep in mind for the future. It was great to see them looking out for the future.
Oil Change / Service - Jake
My vehicle was brought in for a Oil Change / Service and it was done on time and also was nicely greeted and a explanation on what was done was covered and I was escorted out to my vehicle.
I have found my dealer - MOPAR driver
Well worth a 2 hour drive each way to go to Owatonna Chrysler. I have been looking for a dealer in our area for over a year. I am a loyal customer. I always leave with a smile on my face. Would not think of going to another dealer in the Iowa, South Dakota, or Minnesota area. The friendliest and most knowledgeable staff I have found.
Bought a certified used Edge - CMM
Very pleased with the sales process at Mills Ford. We very much like our 2016 Ford Edge. We have been a longtime customer of Mills Ford and expect to enjoy their continued good service in the future.
Beware shady practices - Kai
First impressions are everything, and upon walking into this dealership the
employees rush to ensure you are being treated well. Don't let this fool you,
they are hiding what I feel are some pretty shady practices. My sale went
great and everything went smoothly but upon returning months later I realized
they are not the people I thought they were. I had Ford tow my vehicle to the
dealership (using Ford's tow coverage) to find a cylinder had lost all
compression. The dealership notified me that they wanted 600 dollars before
even looking at it. Keep in mind this is a brand new vehicle with less than
10k miles and the engine has failed. After I denied the verbal contract and
requested my vehicle be returned to me, the general manager told me he can't
do anything to help me and that I should come pick up the unsafe vehicle and
drive it home at my own risk. I've never met a manager who wanted to put their
customers safety on the line. There are many ways he could have worked with me
to make things right but it sounded like he didn't want to take any effort at
all to keep a customer.
There were multiple shady-sounding clauses in the paperwork they had me sign,
and I feel the general manager may have added these himself in hopes I never
come back. They wanted no part in helping their customer who had recently
bought a brand new vehicle from them, and the fact that they personally
appended some shady clauses hidden in the middle of standard paperwork
verbiage in the hopes the customer doesn't see it is a good representation of
how far a dealership will go once they have your money. Throughout the
process, I felt that multiple employees were downright rude and the general
manager wanted no part in keeping a brand new customer.
Fresh start - Tommie2
I really appreciate the business and friendliness from selling me a car nice price and options to taking care of my needs during service as well
Poor service, Will not work with customers. - Frustrated
I went to view a F-150. I have a mechanical background and wanted to inspect the vehicle myself. I thanked them for the report they provided me but asked that I inspect the ballpoints with the mechanics. At this request I continually received pushback from the sales rep. After persisting that I would not buy a vehicle without inspecting it, they accommodated my request. Through the inspection the sales rep continually questioned my need to inspect the vehicle. Their report in the battery was that it was in good condition but did not hold a charge. This clearly indicates the need of a battery needing to be replaced but they would not do this. The vehicle was in good condition besides the battery and I wanted to purchase the vehicle. I was going to put down $6k on the vehicle, have all the finances arranged before leaving and come pick up the vehicle a few days later with a friend. Financing was approved and I thought I had bought a truck. This dealership however informed me that unless I picked up the vehicle the next day they would sell it to the next interested customer even though I would have money down on the vehicle and had an agreed upon purchase agreement. The problem with this is, to get the $6 I was going to sell my current vehicle that night to an arranged buyer. If they sold the vehicle from underneath me, I would be left without a vehicle. After much arguing back and forth I ended up standing up and walking out. Their comment was, "you have to work with us". Nowhere in this exchange did I feel the company was working with me. Very disappointed the dealership was not willing to accommodate my purchase agreement and plans to pick up the vehicle. Customer service was not customer focused. Their vehicle inspection passed obvious deficiencies as acceptable.
Ripped off by eau claire ford - Snoopy hang on
I bought a used car from eau claire ford a Buick Terraza Minni van after buying it I began to have problems I Fook it to mark quart chevy dealer found out it has a head gasket problem I called the Ford dealership basically told me I bought it as is they knew it had issues and did nothing to take care of me as a value customer I strongly would think twice before buying a used car from them it's costing use 3000 dollars more to fix what damage ford wouldn't take care of so buyers beware
Horrible experience - Mario
I went in the dealership I was in there for about 5 five minutes until finally someone asked if I had been helped. Chris Anderson was my sales representative. I went to look at a 07 chevy tahoe I test drove it it drove great.I decided to buy it from them.the same night I bought it from them I filled the fuel tank a day later the vehicle was leaking gas very bad took it to a chevy dealer and turns out the gas tank and fuel pump was leaking fuel I called my sales representative to explain him the situation he said well it wasn't leaking in our parking lot. I told him if they could repair it at no cost since I bought it from them and his answer was yeah but we are not going to cover any repairs or parts basically I have to pay everything out off pocket. I will definitely not buy any more cars from them
Ripped off - Mankato Ford ripped me off
We purchased a used vehicle that they stated was in "excellent condition" (3) days later the transmission went out. I contacted them they refused help
Worst place to deal with. - Trevor98
I bought a used 2005 bonneville from them 6 months ago the salesman was happy to show off everything they fixed and said I wouldn't have any problems with the vehicle. I took his word on it which was a big mistake. Had the first prolem the same week I bought the car and over 6 months I've had to put $2000-$2500 into the car just keeping it running not even including basic maintenance! The car is a major money pit and I owe way more than it's worth. Every time something gets fixed my mechanic tells me the problem has been there since before I bought the vehicle and should have been seen on any dealerships inspection. Now it is sitting in my driveway because it would cost $800 dollars to fix what's wrong with it this time. I went to talk to the owner of rc bliss. I tried being nice about it and I was in no way asking for money or free service I was just trying to tell him my situation and he got very pissed very quick and kept repeating he didn't build the car and that I needed to grown up and learn how the real world works. He was very rude and u couldn't believe how he could treat a customer but he made sure the car was not his problem because I was stupid enough to take the money pit off his hands. The cars are over priced junk the owner is a complete tool and I will never buy another vehicle here again!
Sales And Leasing Specialist
Holt Motors Ford of Cokato
Sales and Leasing Specialist