Excellent service - Coreylsu21
My wife brought in her jeep for service and was helped by Audie Hebert. Audie was very polite to her and she told me she felt like he was honest and not treating her differently because she is a female. My wife has had anxiety bringing past vehicles for service because she felt like women are taken advantage of. Not this time. Thanks again Mr. Audie!
Dealership refused to repair damage from shipping - indy
Part of our deal was to ship the vehicle I purchased to Indiana. Upon arrival the vehicle was damaged. The dealership has refused to pay for the damages. They offered only 50%. Why should I pay half of the damages??? At no time has the dealership management called or communicated with me or apologized for the damage or my inconvenience. All communication has been done through my salesperson, Gail, who is great by the way! I hope she switches to a good dealership and SOON!!!
Do not do business with the dealership!! The Sales Manager Chase and GM Chad will try to rip you off, as they did me!!!
Not Technicians just part swappers! - Jeep Patriot
I took my daughter's Jeep to Riverland dealership for repair instead of a local repair shop expecting a higher quality of service. Was I wrong! After bringing in the Jeep they diagnosed the problem as a bad alternator. I questioned the diagnoses the service rep told me about his mechanic has over 20 years of experience and the problem is the alternator! So I said pull the alternator and check it. They said they did so I agreed to replacing the alternator $700. Three days later the Jeep started having the same previous problem. I call up the service rep. He said let him talk to his mechanic (20 years of experience). After talking to the mechanic the service rep said they will have to change the alternator again. No way! I was not bring the Jeep back to them. I decided to bring it to community motors in Hammond, La. They check it out and found it to be a faulty battery cable! WOW!
Brushed off - Unhappy customer
I inquired about a truck that was AutoTrader for one price and then was quoted a higher price by the internet sales rep. When I tried to negotiate the internet price (asking twice if that was the best price), I received a blunt email from the rep that simply said "That's shere the robber meets the road." My translatio of that message, "Take a hike if you don't like the price." Ever heard of customer service?
Number one - Nan
Not just a great buying experience. Whenever I have brought my jeep in, for service or even a recall. Everyone I have dealt with, true professionals and putting customer first. Work done in a reasonable amount of time. Thank you More and everyone else.
Very Dishonest Terrible customer relations - customer7
Once this dealership has swindled you out of as much as they can manage they could care less if they never see you again. My daughter who bought her Jeep here never even got the full tank of gas they promised. To make matters worse the finance man (Arthur) showed her an extended warranty with attractive terms which she purchased for an additional $2500 only to find later that they had charged her for the good warranty and given her a very inferior one in its place. In other words, a bait and switch scheme. When she found out she canceled the warranty and demanded a refund. Countless calls and emails elicited only excuses and obfuscation from Shawn Wilson, including numerous empty promises to "get back by the end of the day" etc. Since by this time, she had moved out of the area, I finally went there and told them I was not leaving until the matter was settled. Again they tried to confuse things by claiming the warranty wasn't canceled. (It was and we had proof.). Then they tried to charge for the time the warranty was in force. After that they tried to refund a lesser amount which I suspect was what they really paid for the el cheapo
warranty that they had slipped in in place of the one purchased. Finally, I was able to get some help from a very nice young lady, Jenny, in the finance department who was truly kind, conscientious and helpful. Fortunately we had our paperwork to prove our claim was valid and after four hours and the numerous calls and emails before that I believe the matter is finally going to be settled. I discovered in the process however that they had also padded the sale price with some other useless "fluff" which I was also able to cancel. I left there realizing that had it not been for Jenny's help, the dealership would have just continued to do nothing hoping we would finally give up. I will never go back to this dealership and recommend that others avoid them as well.