Best car buying experience ever! - Joanne C.
I was very nervous and stressed out about buying a new car. David Hill put me at ease immediately and let me tell him what I needed and wanted. He didn't try to push me but simply helped me to find the best car for my circumstances. Kelly Horvath did a great job with financing, helped me get a great rate and spent time clearly explaining my options. I was thrilled to be driving my new car home in less than 24 hours! I keep looking out the kitchen window to look at my new vehicle and I can't stop smiling!
The best overall experience at a dealer ship!!! - Nicabella125
I will with out any doubt refferr all friends family and colleagues to this ford dealership. Well mannered and eager to help. I know i got the best deal.
A really really really reputable dealership - folksy
In this review I intend to give my initial thoughts a.k.a 'my thoughts', then the experience a.k.a 'the exp' and lastly my grade for every stage I encountered at this dealership.
My thoughts: Oh the hassle to get to the dealership!
The experience: The first thing that was different about our experience with this dealership as opposed to others was that on the day when we were going to buy our car, this dealership came and got us due our time restriction/limitation and taking a cab wouldn't work out due to that same time restriction. The driver was very courteous and well mannered.
Grade: Going above and beyond to help an intended customer…A+
My thoughts: Sigh!!! Ok nose, prepare yourself.
The exp: The outside of the dealership was very clean, simple yet very presentable. On the inside, things took a turn for the …….well…it was elegant, very clean with very nice tiling. The atmosphere was relaxing and the smell was plain yet clean which is not easy to achieve but yet is the smart approach since not all customers can tolerate air freshener smells without having a terrible reaction.
Grade: Ensuring a neutral clean atmosphere where someone could consider eating food off the ground…A+ ..well done.
My thoughts: Surely, all they want is to get you through the door!
The exp: When we got to the dealership the staff was very friendly overall. A few staffers simply looked you in the face and went about their business which seems very strange given that everyone else seemed so courteous. It's like those few persons just threw off that balance of everyone else. Well, I will say that I have been back to the dealership a few times and it seems those persons no longer work there. The rest of that experience with the staff interactions was very wonderful.
Grade: Ensuring that we were comfortable and didn't make us feel like we were from out of space…A
My thoughts: Watch out Granny, they'll rip you off.
The exp: I don't know who granny is but our salesman 'PJ' was absolutely personable and sincere. His personality won us over. He answers all questions and gives you a sense of confidence that you need not feel insecure about what you want to purchase. He's so smooth I think he should call himself SR- Smokey Robinson and sing 'Cruising' while he's at it.
Grade: Having a personality that would absolutely convince me that even a pile of rubbish is a pile of gold, that's salesmanship. A+ ..well-done.
My thoughts: Meow, meow, meow, meow! The money.
The exp: The finance person (don't remember his name) did an exceptional job at explaining all aspect of the finance loan and didn't try to sell any add-ons which would increase our budget. He worked with us to get a per-month-payment that we were comfortable with, all while having a few laughs with us while talking about his cat. To be honest, the fact that his cat got into the conversation really sealed the deal for us. Cats plus money, who can go wrong? The Pharaohs got it...right?
Grade: Ensuring that the customer knows about your cat while giving them the confidence of not signing their souls away? Definitely 'A+'
My thoughts: I bet they're inconsiderate after the money?
The exp: While dealing with 'PJ' a.k.a 'SR' and the 'finance guy a.k.a kitty cat lover' we discussed a health issue that required an unusual consideration on the part of the dealership. They informed us that the owner/boss (Dominic) would have to be called into this matter. Now I won't state what it was that we discuss due to the nature of it but I tell you with the utmost confidence that he completely impressed us. He made a suggestion that literally surpassed what we were hoping for and completely accommodated our dilemma.
Grade: Being the boss and making the customers feel like good old friends of the boss? Priceless… A+
My thoughts: Uh oh, were we hustled?
The exp: Our car was bought certified but it turned out that there were some issues that were not fixed before the car was sold to us. The two air intakes under the hood was also full of trash which I cleaned out. The person who inspected the car and 'passed' it did not do a thorough job and as such we have had to deal with the inconvenience of returning multiple times to the dealership over a few months for repairs of those same things.
We got in touch with Ford corporation to verify that the repairs fell under the list of things that were required to be fixed before the car could be sold as a certified car. Ford advised us that the car should not have been sold to us as a certified car with those issues. You can just imagine how upsetting all of this was. We wondered if we should take legal action against the dealership. Interestingly enough, those two voices started talking to me...you know the two I'm talking about! Where one of them says loudly 'you need to sue you need to sue' and the other voice agrees with a conclusive scientific logic. I think they're called shoulder angels.
Anyhow, as we discussed the matter, we remembered how Dominic had considered our dilemma and had put himself out on a limb to help us. We decided to call him and see how he would handle this situation, without saying a word to him about our legal thoughts. He was very apologetic and informed us that he had to release some workers due to some of these very reasons. He informed me that he would have any remaining issue(s) dealt with personally which included a 'corrective' paint job and asked that whenever we needed any future help, that we should get in touch with him directly and that he would handle it. He also assured me that our next four car servicing, would be free.
Now, we knew that any retribution on the part of the court would yield us greater financial benefit than what he offered, but we complied with him. The thing is, Dominic's repeated actions demonstrated that he wasn't a negligent owner or an uncaring person, but rather a man who is trying to ensure a business where customers can truly be happy, this was enough for us to look past this short coming. He's a delightful man to talk to and he has continued to demonstrate what he has said to us.
Grade: Being an owner that's true to his word and whose personality causes me not to sue him.........despite those shoulder angels? A wonderful person.. 'A+'
My thoughts: Can I trust their repair shop?!?!?!
The exp: The service and parts staff are also very good with dealing with the customers. I have noticed (as Dominic said) that some people are no longer there and the replacements seems very courteous.
The service waiting area for customers is pretty grand; it has a nice huge flat TV, comfortable couches (not hard plastic chairs) and a cold and hot water fountain for free tea or coffee. There is also free Wifi and also courtesy transport to take you or pick you up from your respective location complements of Sal. And when available, you can get a loaner car for however long your car is in the shop. Even the grounds personnel's are courteous and clearly effective at their jobs.
Grade: Covering the bases that makes customers fall head over heels for you? Brilliant ..A
My thoughts: Wow! Just wow!
The exp: The last thing that got fixed was the paint and the boss took care of us through S.R. We were given a brand new 2017 Ford Escape that looked really nice and I think we were the first customers to drive it since it only had 8 miles on the speedometer.
The guy who did the paint job had said it would've taken two days…well it took four but they absolutely and I mean absolutely did a great paint job and they totally cleaned my car and it smelled pretty good.
Grade: Making me so excited that I want to sing the 'camp fire song' song? Simply splendid…A+
My thoughts: Man I love this place!
Conclusion: A wonderful dealership from top to bottom. Dominic sets a good example and requires his work force to follow, yea I like that. Thank you Stamford Ford.
Grade: Making me feel so good that I want to throw a sleep over party at the dealership? Incredible …A+
SALESMAN MICHAEL MARINZULICH - James Todd
I was always a ford guy. After dealing with the past dealers in your location, I went to Toyota for years> Why I stopped at your dealership that night I really dont know other than it was next to resturant we were eating at. I looked at the trucks and liked them. I looked up and had seen a salesman approching us, thinking HERE WE GO!! A salesman came up to me, not pushing, not trying to sell me anything. I was happy that he was just talking, answering my questions, talking with us like a normal person that we met looking at the same truck. He knew everything that I wanted to know, and some things that I would have thought about later, but forgot to ask. I would never have considered buying a ford after many bad experinces with them. Now I find myself not only interested in Ford, but actually trusting a salesman. Mike, my salesman, just has this unique gift of making people feel like you can still find that old school honest guy who actually cares about you and probley your second largest purchase in your life. He never attempted to sell us anything he thought you needed. He listened to what we were saying, and worked way later then he had to , just to make sure we were looking at the best deal for us. I offered to come back in the morning, you know to let the poor guy go home... He wouldnt have it. The dealership closed up and everyone left him, just him and us. THATS UNBELIEVEABLE NOW A DAYS!!! I explained to him that my credit is not the greatest, I had a medical problems in the past that hurt my credit. He seemed to work harder. The next day he had us in a new 2016 F350 4x4 Lariet. I still cant believe it, but its true. Its my truck!! Mike again stayed late just to make sure that I knew as much about the truck as possible. And again he stayed late, they locked up and went home, with Mike still outside showing us all the bells and whistles of our AWESOME TRUCK!!!! I can tell you this WE ARE FORD PEOPLE AGAIN, BECAUSE OF MIKE!!!! Not sure of who is the owner of this dealership ALL AMERICAN FORD IN KINGSTON NY 12401. But you should watch this guy, he is the BEST THING GOING FOR FORD AND YOUR DEALERSHIP. I am a working man, and do not hand out slaps on the back for doing your job. BUT, I am going to take time to write this to you, to let you know what an exceptional individual you have working for you. If you people ever listen to customers, PAY ATTENTION TO THIS LETTER, TAKE GOOD CARE OF THIS GUY, OR CHEVY OR DODGE WILL!!!! Again, I am A Ford man again, and very proud of that.I THANK MICHAEL MARINZULICH AND I HOPE YOU LET HIM KNOW WHAT AND OUTSTANDING EMPLOYEE THAT HE IS!!!
Escape - Atshan13
Me and my husband we are renewing our lease with ford , we got 2017 Ford Escape and their service is great . Friendly environment the manager zakaria and the sales person Mario for all the help u done
Great support for their automobles - Joseph Chimenti
Provided great service in explaining all the new electronics in Ford cars. I purchased my auto at there Haverstraw office and was treated like family and all the pricing information was explained in detail.
The Best - Laura S.
I have been leasing from Larson Ford for 6 years now. Tim Pellicano, the sales manager makes the whole experience easy. There is never any hassle. The service and orientation to my new car from Bob Barranger is fantastic. Would highly recommend them
A Very Pleasant Experience at Maplecrest Ford of Mendham - OFL224
A small town dealership with great service, great price and professional integrity. Rich Colazzo went over in beyond in explaining the features of the vehicle I was considering, was clear and straightforward. A great experience.
Ford family - Lou&Anne
I purchased a Ford Raptor from All-American Ford. I love the staff at All-American. They make sure your needs are meet and they make you feel like family. John Selman and the entire staff were professional and caring.
A dealership with Integrity - unclephil
Let me say I hated Ford Explorers once upon a time but man o man has that changed in a big way. Thanks to a fortunate meeting one late night with Robert Cerza, "Miracle Bob" as he's now known as, helped me and my family transition into a certified preowned 2014 Ford Explorer. Ford has come along way and I feel that Salerno Duane is a dealer with integrity that does well by the Ford Brand. Stop by and ask for Miracle Bob and see if Lucy the dealership's mascot is on site.
Excellent experience! - WallyG
We recently leased a new Ford Edge through McMahon Ford and start to finish it was a positive experience. We've been leasing cars from McMahon (and servicing them there) for many years - I think its been about 7 cars in total, and while occasionally our primary contact changes, every lease process has been seamless. From the sales team to the business team and the service team - friendly, welcoming, knowledgeable...McMahon is a fantastic dealer! Oh, and we're loving the cars as well!
Great and very professional - JOSEPH GONZALEZ
Excellent dealership. Dealt with the sales person Grace Dellaratta. She knows her business. She was very professional. I picked out the car I liked and the paper work was a breeze.
Great Service - Gmr012286
I went in to Tom's Ford because my lease was ending. Gerry was a great help. The entire process was very quick and easy.
Traded in and bought a pre-owned - MDubb
The whole process was great. Brendan was very professional, knowledgeable and helpful. He made the process painless and smooth, and I left with a great car. Sayville Ford made me a happy customer.
2nd Ford 150 - Lopez71
Went to Ford looking to finance our leased vehicle since it has been great for the time we leased our first ford F-150. Ended up getting a new F-150 at a great price due to JJ's great sales experience. We look forward to using our new car.
Angelo and Isabel Mineo
2016 Ford Sho - Gabriel D
So after meeting Mike while my son was test driving a Ford truck, we swapped a few emails and then I came into dealer to test drive the Fusion Sport and the Taurus Sho. Both were great cars, sporty and comfortable. It was hard to decide which one to take. There was no pushy salesman trying to rush me. Mike worked very well with me and let me drive them again before settling on the Fusion, and started the paperwork, and then changed my mind to go with the Sho. LOL. Both Mike and Joe worked with me on my undecidedness. Well I ended up with the Sho and it is a great car. I couldnt have asked for a better experience at Fullerton. I will back. Thanks guys.
Colonial Ford's Courteous and Reliable Service - dflanagan19
All of the staff at Colonial Ford are absolutely spectacular. From the second you step foot onto the showroom until you pull out in a new car they are awesome. I would highly recommend purchasing cars from them!
Outstanding - Bears28jose
Salesman was very professional and.polite management also great even the other sales people were helpful one even took my ez pass from my old car and put it in my new car.waiting area was spotless everyone was offering coffee and water.nobody was pushy I liked that I would recommend this dealership to anyone.
Fantastic - RoxanaS
Performance ford Lincoln was a fantastic dealership to get a car from. Matt the finance manager was a magician helping me with credit. Ed z my salesman was very patient helpful. Joe the delivery coordinator showed me all the features of the vehicle and synced my phone.
Fantastic experience leasing new Ford Fusion - Ford Happy
I had a fantastic experience with Tom Cinelli and Gregory Cohen of Ford of Queens. The service was great and they were both very good guiding us through the process. It has bee a pleasure
Excellant Personal Service - Wayne J. Weingarth
Salemen Tim Walizer was extremely helpful, curtious, and well mannered.
Helped us with all our concerns. Time to complete paperwork was quite long but overall we were satisfied with the shopping experience.
Lease a new car - D martone
my 4th purchase at Malouf . Very relaxed and no pressure keeps me coming back. Salesman Frank Colonna the best . No need to look anywhere else .
excellent experience - bengalsrock
The is the first car purchased LG Ford, but my 4th car from the Lester Glenn dealerships. LG Ford was professional, courtious, and pressure. Excellent overall experience!
Made the process quick and painless - Chapstickandmascara
Had a great experience at All American Ford finding a new car to lease. They made the process quick and painless! Jamie and Ramy were both personavle knowledgable, and up front (I.e., with costs). Would recommend highly.
Best Experience EVER!!! - christine cullen
I previously leased a car from Freehold Ford and for the next two years was so sorry I did so. So when I went into George Wall Ford I was prepared for the same miserable experience but boy was I surprised.
Izzy was my salesman and was he ever amazing. He listened to me and even suggested that I take the car overnight to see how I like driving it as I was going from an Escape to a Fusion...that was the selling
point. The best was Izzy came in on his day off to see how I liked the car and help me purchase it. I told him I would come back when he was here but he wouldn't hear of it. I'm so glad because I love my Fusion. I wish all salespeople were like Izzy. I recommend him to everyone... Thanks again Izzy & George Wall you surpassed all my expectations!!!!!
The Best - Pastor GEMANN
They are the best. From the time I got there tell I left. Every one of them gave me their best. Thanks guys your are the best.
Service is great and staff is polite and professional. - 2004GrandMarquis
First time at Tower Ford for service. Good experience. Staff is polite and professional. Work was done properly.
The NICE bus stops right in front and the Great Neck LIRR is a couple of blocks away.
Honest Group easy to deal with - Michael A Kaplan
Akeem and the entire team at Friendly Ford did a great job from the first time I met them to taking ownership of my beautiful new F150. Thank you for a pleasant experience.
Easy going - jerry27wild
We were actually on our way to Lincoln of Wayne to pick up a similar barely used car, but learned of one with a few less miles at Wayne ford, so we checked it out first. Our salesman, Sami was a great guy. He made the deal on his car work for us, while we waited. A nice guy that both my wife and I enjoyed working with, and talking to. Love the car and glad I passed the other one up. I'd send friends to Sami any day!!
100% Satisfied - marcellem
In June I purchased a 2015 Ford Edge from Otis Ford and couldn’t be happier with my purchase and the service I received. I worked with Jeff P. and Matt, and I can’t say enough good things. They were not at all pushy and made my husband and me feel completely comfortable throughout the purchasing process. We were also extremely particular about the condition in which we wanted to receive the car (there were some minor cosmetic flaws that we wanted touched up), and they went above and beyond to ensure that all of our desires were satisfied. They certainly exceeded standard dealer protocol, and ensured me that they strive for 100% customer satisfaction 100% of the time. As I live two hours from the dealership, they even Facetimed with me prior to us picking it up in order to ensure everything was completed to our standards. I would HIGHLY recommend purchasing from Otis Ford!
Ditschman/Flemington Ford Lincoln
Sales and Leasing Consultant
Malouf Ford Lincoln
Dana Ford Lincoln
Salerno Duane Ford
new and used sales consultant
Ford Certified Product Specialist
Sales & Leasing Consultant