Almost satisfactory - Laila
I like the hospitality. I was very comfortable and got the help I needed. I am willing to recommend the dealership to friends and family
Amazing!! Efficient and friendly - Jill2749
First off Michele is awesome!! There are not enough words in the dictionary to say how awesome she made the car buying experience!!
Prestige for Life!!
Pleasant Experience - Author
Bernard was knowledgeable and a pleasure to work with. We had a pressure free experience and left with the vehicle that was right for us.
very good - tomay kalabalik
I drove 1.5 hours to pick up my car. As soon as I walked in, I met with Eddie Ruggirello. He was very professional. I was very pleased with his attention to us.
Smooth, Solid Auto Purchase with total confidence - JO
Jared Epstein was a pleasure to work with as he conducted a highly efficient sales process. Then, the entire staff joined in. Great Dealership from the GM on down. Look forward to using the Fairfield service department.
Our wonderful experience. - Lexusgal123
Neil Fogel our sales consultant handled our exchange of cars with the utmost of ease. Hos professionalism is second to none. We highly reccomend him for any sales or leasing needs . You will not be disappointed!
First rate car leasing experience. - jtisola
This was our first experience with a Lexus dealership. Lexus of Mt. Kisco was recommended to us by a friend. From the moment we walked into the showroom we were treated like we were special - by everyone with spoke to.
Perry was great. He took the time to listen to what we were looking for in a car and he did not try to push us to something we did not want. He followed through with phone calls and texts in a timely manner.
When we picked up our Lexus Perry spent close to 2 hours showing us all of the car's features and how to use them.
5 Cars in 15 Years Says It All - Doug F
Art Arccurso and team take the pain and hassle of dealing with a car dealership and make it a partnership. In the end our car experience is a service experience and that is why we keep coming back to Art and Lexus of Greenwich for their superior relationship. In the pre-sale, post-sale and next sale, our needs are their number one priority and focus and that is why we continue to exclusively buy/lease from them after having worked with many other car brands.
,Great Service, Easy walk in, no Appiontment needed - ra012002
Love coming to Ray Catena Lexus, they really make you feel at home. I never seen a dealership that is so friendly and helpful. I will always come back and send my friends.
Great sales people and dealership - mel
Hector Chavez was a top rate sales person. He had patience in dealing with all our questions. He had both simple and correct answers. If you want a top sales person he is the one to ask for. We would rate him 100 per cent.
Customer Service - DFR
Being a body shop fast prompt service is need and we receive it every time. We will continue to purchase parts from Andrew, Lexus of Smithtown
Exceptional all the way! - ChrissyM
I just leased my second ES 350 here and I cannot say enough great things about Christine Festa in sales. She and the entire team At Lexus of Route 10 are extremely knowledgeable, honest and courteous and they make you feel welcome and special during your experience there!
A Lexus Dealership is one of a kind - bendermere500
I have had a lexus vehicle for over 15 years...and worked with a dealership in Bridgewater and then moved to Monmouth county and now working with Ray Catena Lexus of Monmouth for the past 7 years. I was concerned that after leaving the Bridgewater dealership that I would not find the same excellent service and sales personnel that I've had. Well...I certainly did this and more...thanks to Tony Trocchia. In fact the experience here was surpassed. With much sincerity and honesty he greets us as a friend and treats us with much respect and concern for our new car purchase...we feel relaxed and confident that we are in good hands.. and that he is there to help us make the right decision for our new car purchase. Answering any question, no matter what, and works very hard to get the best price possible for a purchase or lease. And never is there a feeling of any pressure to make a decision. This dealership...from Sales to Service..is one of kind
A technical miracle. - 1joca
Being somewhat technologically challenged I went in hoping I would learn something. Michael was so patient, sometimes explaining things 2 or 3 times. I left feeling confident that I understood everything he taught me. Thanks Mike
Wayne Gross ! - Davidson096085
Let me tell you guys I have a Lexus ISF 2008 you know a lil old nothing big deal and I have been going to this dealer ship for a while including way before Wayne became service Manager and if tell you he would do everything in his power to help you out ! Believe it because multiple times I haven't had my appointment and when I do am late ... I don't mean to be but my working schedule isn't really the best and they work around it ! I haven't bought any new Lexus not because I don't want to ! Trust me but if i do it's going to be from Lexus of Edison this guy goes an inch a mile and a state to help you with any of your Lexus problem ! I highly recommend him ! Thanks Lexus of Edison for having him I like the fact that any service am at good hands !
With Danny, buying a used car is a lot less stressful - Lex
Danny really knows about these and at the same time doesn't give a sales pitch but talks to you in a low key way as one guy to another. My wife and I first backed out of the sale and he was a real gentleman about it. A day or two later I said do you still have that car available and he said yes as if nothing unusual occurred. When we came to get the car he demonstrated every feature, got our iPhones connected, our home address into the map guide and each of our seat/steering wheel/mirror settings entered. Then he followed up a few days later to see how it was going. I highly recommend both Danny and the dealership.
Great experience ! - NYLEGND
I originally bought my wife an RX lexus and Thomas Hutton-mills was my salesman. Not for one second did I feel pressured or was anyone pushing me at all. Thomas went above and beyond to accommodate me. He gave me many different options without feeling pressurred or hassled . He did such an amazing job and made the overall experience so great that a week later I decided to buy myself a 2017 GS lexus for myself! If anyone is looking for a Lexus go visit Thomas over at lexus of Brooklyn, you will be very pleased !
Great! - Julie995
Came here just to look but when my salesman was working to get me the best deal possible, I decided to buy that same day. Hassan was a pleasure to work with and he doesn't make it an long exhausting experience. Thank you for helping me get into my NX!
Exceed Expectation - Eric Guilbaud
I visited the dealer many times. However, there were 2 instances where services were not one of the best. They had me waited and my daughter for an extended period time without communicating the reason of the delay. As a result, I was unable to honor previous commitment. I demanded to speak with the General Manager in charge. This is when I had the opportunity to meet Mr. Chris Thierry, the General Manager. He came and met with me and other supervisory staff. He was calm, kind, respectful, professional and apologetic. Additionally, he promised to cover free of charge next recommended 90K service and notified him of my arrival in case I give him another opportunity. I was initially so turned off and did not want to go back to the leadership. His kindness, customer satisfaction and determination to bring me back to the leadership touched me. I had my daughter taken my Lexus RX 350 back to the dealer, and informed Mr. Thierrin via e-mail that she was coming. He was waiting for my daughter and took over from there. He did not only provide free of charge the 90K miles service he promised; he had 4 new Good Year tires installed. Honestly, I needed new tires. He truly EXCEEDED MY EXPECTATION. He handled the situation with class and his gestures would stay with me for years to come. I am very grateful!
Alex Quinteros is an amazing guy. He is the BEST. - kanjilal
Peter is the best. Raj, Rich, and genearal manger are amazing. All other people were very very nice. It was the best experience.
On 3/1/2017 I got another Lexus from them for my son. Alex Quinteros is an amazing guy. He is dedicated and he will do anything for you. General manager Ken Wartel is an extraordinary person. He talked to me while going home around 8 PM. Everybody is so nice. This is like a family.
GOD BLESS THEM ALL.
Lexus of Englewood ALWAYS Makes Me Feel Like Royalty - RLK
Michael Maxx, Michael Stella and Joe Kalachian are excellent people to deal with. I have been purchasing my Lexus from this location for years and they always exceed my expectations. They provide EXCELLENT customer care. It does not matter to them if you are a millionaire or burden with college debt. They ALWAYS make the customer feel like they are the most important person in the world. People don't mind spending money in a place where they are made to feel special and Lexus of Englewood does just that.
Top Reviewed Specialists At This Dealership
Customer Relations Manager
Sales and Leasing
Great service - Mommyb
My sons car was sent to lexus for a recall, little did I know it wasn't inspected. Joe Scallo was kind enough to call me and let me know and was happy to inspect it for us. Thank you for taking the time to call me and saving me from a ticket!
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