Great staff and management - Joe Ricciardi
Great staff and management great product and service, very knowledgeable, very clean and updated showroom, the food and drinks available are great while waiting a short period.
Great Customer Care in Service Department - craigbalaban
Ferrari of Long Island offers a fine service experience to support the exciting cars they sell. I have been dealing with them for years and Mike Ronan and the service staff have always been attentive and taken good care of every car I have brought to them. The car is always clean when I collect it and the Ferrari Long Island showroom is an exciting place to visit.
EDDIE!! Best in sales!!! - SK
Best sales experience of any brand of all time. There are not enough adjectives to describe how amazing Eddie is. I was literally blown away by the entire process and ultimate delivery of the car.
THE BEST! Service, Quality and Professionalism - AP1884
Just down away by the service, Jesse Strauss gave us from the moment we walked in to the dealership. Was considering the new Levante S and Jesse just made the experience so great we ordered the car on the spot after the test drive. He walked us through the customization process and with my kids was able to build a car that we were all happy with.
He kept me informed through the delivery process and was available as soon as the car arrived to help with all insurance, registration, radar etc... Such an easy process. Have heard of horror stories but Jesse and everyone at the dealership were fantastic.
Will for sure go back and get my text car from them. and have already refereed friends to Jesse.
New car sales - BobW
Chris, Lara in finance and Carl made this extravagant purchase painless and fun! The Levante is awesome as is the dealership! I couldn't ask for a better experience!
Super! Excellent team from sales to service and great coffee - robroc
Purchased used GT Sport convertible there 6 wks ago, which was a great experience but when returning for pot-hole damaged tire replacement under extra insurance policy from third party,
Wide World's handling made it truly a seamless experience. Despite my not following the procedural requirements for the policy.
These are the employees deserving special praise Marty Field, Rich Nicola and Charlie O'Conner; each from different departments, but all pitched in to make my experience uniquely pleasant - from sales to service.
Please note I am not able to add these names in this form so I am picking the default name.
Worst Luxury Car Service Ever - Maseratisucks11
I have had the opportunity to own a number of luxury cars and I have found the customer experience and customer service at Miller Motorcars, particularly Westport Maserati, as the worst ever. They do not keep accurate records, overcharge for almost everything, and treat the customer as an afterthought. This is NOT what I expect from a brand like Maserati. It's simply an embarrassment.
Inexperienced mechanics, horrible customer service - tarassuran
Purchased a new Levante from the them. Sales Chris Kang was great and professional.
The moment I had to meet with the service problems began.
Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break.
Service lacks professionalism and customer respect.
Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue.
Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days.
Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.