Most Awesome Experience of any dealership - Janz
Starting out to look for a new vehicle, was between two dealerships on same highway. We stopped at Kaiser Buick-GMC first and met up with a gentleman named Roy Day. What an amazing, non pushy, pleasant, informative salesman. By the time we were finished talking about what we wanted and what went forth we decided not to visit second dealership because we figured we found a gem! And we did! From this point forward, all questions were answered, financial differences were shown, our car was evaluated for trade and the deal went down. This was on Friday, by Saturday morning we had already been approved just need out "say go" and we went. Noon time Saturday we started the paperwork process, then out to the vehicle for an in-depth show us how to do this and this and this. Wow!!
Spectacular Five-Star Dealership! So Grateful! - AdamIsCreative
I honestly cannot recommend Orange Buick GMC enough. Tony and Erika were not only incredibly helpful in getting me a new dream car, but they handled the entire process with grace, respect, and most importantly, transparency. They guided me painlessly through my first-ever time buying a vehicle on my own, and I would recommend them to anybody looking for the full car dealership experience - without all the B.S. you hear in “new car” horror stories. Their prices are more-than-fair, their customer service is top notch, and I left the dealership feeling confident in my investment. What more could you ask for? Thank you, a thousand times over!
Used to be good - iontiger62
I have done business with this dealership for the past 11 years. I have bought 2 cars from them and was pleased until recently. Getting my car serviced has been a terrible experience. I have a 2009 Pontiac Vibe that has a recall on the passenger side airbag. I have made appointments twice after being told that the parts were available for the repair. It is about a 40 mile round trip for me to travel to this dealership. Both times I arrived only to be told that oops! the parts weren't available. Now I am being told that my airbag will probably never be fixed because my model is no longer made. Really? When there is a major lawsuit over this issue? I find that hard to believe.
WORST SERVICE DEPARTMENT EVER - Jerome42
Only been here twice and never ever ever again. The service department is GOD AWFUL! Both times were simply lack of communication. This time my wife dropped our vehicle off at 8:30 A.m. only for me to have to call over and over. Finally called the service manager to get someone to call me back and my adviser (Tony) decided to call at 3P.m. to let me know that they can't even look at my car today or tomorrow and there are no loners. In that order. Truly shocked at the way that was handled and will never bring my business to them again. If they were over booked they shouldn't have taken the appointment. We were without a vehicle for 7hrs for no reason. Maybe time to clean house in the service department.
Mike Williams is reason 2 buy ur nxt car @ Fountain AutoMall - aatkins
I cannot say enough good things about my car-buying experience earlier this year. I bought a brand new 2017 GMC Acadia at Fountain Auto Mall from Mike Williams and if you are in the market for a car I would say figure out what cars this dealer sells so you can get a chance to work with Mike - it's worth it! He was non nonsense, honest, friendly, and helpful. The process of buying a car can be painful as we all know but I can truly say that it was an actual joy (yes, I mean that word) working with Mike to buy my car. He went above and beyond in showing me all the features on my new car and even helped me set up my GMC app on my phone. It felt like VIP service and I think he may have spoiled me for any future car buying needs! Thanks again Mike - I am still loving my car!
Quick, no hassel, very pleasent - Fred kniffin
This was the first dealer that i offered a deal that they said yes, and when i went in they gave me the deal without jerking me around. Kile and Nigel were great and had everything lined up before i came in
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
As of now deal not complete. - EMERSON W RAWLINGS
From the great reviews I read was why I came to Sullivan. I brought in a 2017 Mazda CX3 that I paid close to $30,000 for 7 months ago with only 2200 miles on it,. expecting to get a fair trade on a 2017 Buick Encore. What I received was a ridiculous trade in of $16,000. So after a couple of hours of debate they offered $19000. that I reluckdently accepted. The color I chose they did not have but could get probably that day on the 28th of Aug. or the next day. I was told that there was only 3 in fl. that color, so I advised them to order right away before it was taken. No they waited until the nexr morning to order and behold it was gone. So they ordered another one from further away. which I am still waiting for on the 31st. Therefore I am holding my updated rating until I finally get delivery. I am very disappointed in the way you have to do business with these car dealerships, that you have to argue and dicker to receive a fair deal. I have been buying cars now for over 60 years and they haven't changed in the way they conduct business.
Repeated repairs for same problem but no resolve - Mr.F
I had a 2008 GMC Sierra truck that started having strange electrical problems while driving where the the gauges would bounce back and forth giving inaccurate readings. The speedometer would drop to zero and back to actual speed while driving at 70 mph and a clicking sound could be heard inside dash area. All electrical components were acting strangely, even the AC would come on at a different setting than what it would read on display and could not be turned of. I took truck to Ron Norris thinking a dealer would be most qualified for this kind of issue. The service department there was skeptical of the problems as I described and unsure what might be cause but speculated it being a control module. I left truck for repair. They called next day quoting the master control module needed to be replaced at a cost of roughly $700 and I approved repair. Truck was finished and I picked up later that day. A few days of driving later the exact same electrical issues starting happening. I called and explained, they said bring back in and they never had happen before. I dropped off again and they called and said another control module was apparently the problem now and needed $600 to replace. I reluctantly approved repair and picked up truck next day. A week later the issues were back again and another trip to dealership. This time it was a "master fuse" they said they missed first time causing problem. I asked about getting money back for the previous two repairs that did not fix problem and was offered only $200 back which I felt was not enough since they replaced parts that did not need replacing and were not the cause of problem. Too late apparently. They replaced fuse and I was on my way after third repair in 4 weeks. Two weeks later the exact same problems acted up again. This time I was not giving them another chance to charge me more for a repair job that did not resolve issue. I was forced to sell truck at a loss due to the multiple attempts to repair same issue without success. The worst part is I just paid the dealership over $1100 for repairs to the truck that did absolutely nothing for me as the problem continued. I feel they should have given me the full amount of the repair back since they did not fix the problem, I would have been fine with them putting my old parts back in since they were not the problem anyway. Also they did not have a loaner car program for me while my truck was in their shop 3 separate times making it very inconvenient. I would not recommend this dealership for repairs or anything after how I was charged for inferior work that was not needed and did not resolve the issue.
Tire rebate debacle - can'tgetnosatisfaction
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.