Bad day made GREAT! - dgreenberg
My family was traveling home to Atlanta the Saturday after thanksgiving in Miami when our car shuddered and stopped. Unfortunately we knew exactly what was happening as it happened to us 8 months before when we were making the same trip. That time we went to a small transmission shop who put in a new transmission however put in the wrong fluid type. Therefore the $4k we spent 8 months before was now worthless.
We arrived at Jenkins Honda at 2:30 on Sat, and the service department was due to close at 4. The service manager was incredibly gracious and fit us in (Kayce Mcrae). After Christian Vega's (mechanic) initial review he diagnosed the problem and told us a new transmission would be needed (he did look at every possibility, including draining fluid multiple times, but advised against proceeding given cost and unlikelihood for success). Kayce Mcrae immediately began looking for parts however given that it was a holiday weekend and no parts could be procured earlier than Monday it was a problem for us with school age kids. Additionally our van had over 200K miles and to pay another $4K on a repair was unadvisable. We were stuck and didn't know what to do.
Greg Green a sales person asked us to come chat with him on his side of the dealership. We laughed and said buying a car was not top on our list for the day. However we had time while Kayce and Christian attempted to locate parts and we decided to "humor" Greg. (we were more than upfront that it may be a waste of his time, he said "no worries" let's just look - he was upfront that a 200K car was not worth the additional repairs and if he could find something for us he would certainly try).
Greg spent real time with us, trying to figure out what our goals were for driving (ages of the kids, who would be driving when, what the driving objectives were, our budget, etc.). 5 hours later, Greg found us the perfect car. He NEVER pressured us! He never tried to up sell us. In fact he helped us find a used car below our planned budget (we knew we were going to have to buy a new car in the near future, just hadn't planned to do it this weekend and as a result we had done no research so he was very patient as we worked thru and learned and researched what we needed). He explored everything we asked (buying, leasing, pre-owned, etc.). Let us use his computer / wifi to do our own research, etc.
We ended up buying a used car from Greg with only 70K miles (which for us is hugely more reliable than my 200K plus car), it was the same model we currently own but newer and again below our planned max price point.
Additionally, Greg & his manager were able to waive fees for the service diagnosis, provide a loaner car overnight while our car was getting ready (it had just come on the lot the day before and needed a mechanic to check it) -- they paid the mechanic to come in on a SUNDAY to get the car checked out so we could get the kids home for SCHOOL ON MONDAY!!
WHO DOES THAT!!???!!!
It was a terrible day but Greg and his dealership helped us make our return home possible.
Great dealership - Patricia Cress
I was very happy with my car buying experience at Honda of Ocala. My salesman Chris Rodman was great to work with and sold me a wonderful car. The service department has always been nice and they wash my car anytime I want and do a great job. I will be back, but hopefully not for 4 or 5 years at least to buy a car. I love my car Thanks Honda of Ocala
Left Disappointed. - Reasonable Buyer looking for the best deal.
I visited this Dealer on Sunday (1/15/17) to get competitive pricing for a 2017 CR-V EX-L.
My original appointment was with Chris Brungna, and I had already spoken with Chris by phone prior to my arrival. Chris was busy when I got there, so I was handed-off to Mr. Bruce.
Please note I had already visited 3 other Honda Dealers and obtained their best out-the door price.
Mr. Bruce was pleasant enough during the Test drive. After we got back to the lot, Mr. Bruce jumped the gun and gave me pricing for the new car including my Trade-in, etc. I didn't want a Trade-in value at that time, and the trade-in value he quoted me was extremely low. (Note: I did not bring my Trade-in with me because I did not want to endure any high-pressure sales tactics to convince me to buy a car that day.) I repeatable explained that I was only interested in the best out-the-door price. I believe that Mr. Bruce became frustrated because he had realized that I was not going to buy a vehicle at the inflated price he wanted to sell it to me for.
I finally asked for the best price with all of the accessories that I wanted installed at the dealership. Mr. Bruce did not want to be bothered anymore, and he did not give me a price. Mr. Bruce made a very rude comment to me before I left.
The very next day (Monday) I bought a 2017 CR-V EX-L from a Honda competitor in Central Brevard county, with a much lower Sales price, and over double the amount of Trade-in value that Mr. Bruce quoted me for my 2000 CR-V Special Edition 4WD in pristine condition.
I really wish that I could have worked with Chris on this deal, because Chris seemed like a fair-minded person who treated me with respect.
If you decide to visit this Dealership, ask for Chris Brungna.
Final Note: I did provide post-visit feedback about my bad experience with Mr. Bruce to Chris, and recommended that Mr. Bruce receive some sensitivity training to enhance his capabilities when interfacing with customers like me who are looking only for the best possible deal.
No Pressure! - painterchick
I was looking for a used car for my mother. Her Chevy Aveo was totaled by a tree that fell on it during Hurricane Matthew. We were not prepared for this loss. Many friends and neighbors suggested models and makes to look at. We decided on a Honda due to it's resale value. We had a budget not be exceeded and Coggins had the car we wanted. The entire experience from beginning to end was professional, reassuring, and fair. I would tell everyone I know to shop there. !!
Great Experience With Headquarter Honda - Rekha
Purchased a car from Hondaquarter Honda Clermont , FL, experience was awesome.People were so helpful and guiding in all the ways.Especially Mr.Mike Jahangir, who was there from beginning to end of the deal taken care of all the formalities so smoothly, always helpful.
I recommend Headquarter Honda.
Thanks to Mr.Mike Jahangir and his team.
Exceptionally Smooth - TriciaZ
I had a great experience leasing a car with Will Campbell and the finance manager Howard. They were completely straight with me and never tried to play games. I had gone into two other dealerships earlier in the day and was totally turned off with their gimmicks. I told Will exactly what I wanted and how much I wanted to pay and he delivered it. Thank you guys!
Excellent seller, the best !!! - natkiril
I met Marcial Mercado 45 days ago when a couple of friends were buying a CR-V. I told him I'd be back. When it was yesterday, I decided to go to Coggin to buy my new car. I was very doubtful about which car I would choose, and Marcial helped me a lot in that decision. I decided on a Honda Accord Hybrid, with the patient and super-attentive help from Martial. Thank you Marcial and from now on I will always look for you and indicate my friends to buy with you.
Best Car Buying Experience I've Ever Had - DavePSJ
I recently purchased a Certified Pre-owned Civic from Ron Norris and I have never completed a sale as quickly or hassle free in over 20 car purchases during my lifetime. I did a lot of research on the value of the car I purchased and the value of my trade in and received a fair deal. My salesman, Jim Wood, was very helpful and professional throughout the process. I never got the "let me talk to my manager" runaround that is common at most dealerships. The most pleasant surprise was in the closing office when I rejected the offer of an extended warranty and got a simple reply of "OK", not the usual hard sell scare tactics I've experienced at every other dealership I've purchased from. Everyone I had contact with in the dealership was pleasant and professional. I would recommend Ron Norris to anyone considering the purchase of a Honda.
Excellent service! - Par62004
We have purchased 3 vehicles from Classic Honda and have all three serviced at their facility. Our service is always top notch, they are always right on schedule, comfortable waiting area with snacks and tv. Our service rep is Jay Banks, we request him every time. Highly recommend Classic Honda as well as Jay for service!
Great experience - Matthew32123
Bought my new car on Sunday and couldn't be happier. Even though the power went out waiting to go to finance. Everyone was patient and really helped me through the buying process.
Went shopping around, the staff was exceptionally excellent, - Wheelman19
The staff at Holler Honda was very impressive, no pressure sales, very knowledgeable of their products. they have a "want to help attitude" Recommend that you visit them before going to other dealer. Best car buying experience I ever had.
buying cars has sure changed and become more civil - Kevin Howcroft
I was so pleasantly surprised my my most recent experience at Auto Nation Honda that I had to share. before I start, let me say it is at least a decade or more since I bought a new car. The wife and I drift in to look around and a sales person offers to assist. ME - my hackles rise. Turns out to be completely unnecessary. Ibrahim was such a pleasant gentlemen. knowledgeable, unassuming and very helpful. we test drove and left. that nigot I was all over the Internet looking at options, and managed to upsell myself to leather and turbo-charged with all sorts of electronic options. Ibrahim obliges with a test drive the next day. We decide to take a car with feature combinations that they did not have on the lot. within 24 hours our car was there. After a pleasant meeting with Jessica (Ibrahim's manager) and Fernanda (the finance director), we drove off in a lovely new Honda Civic. I have never considered buying a car a pleasant experience, but this team did everything possible to make it so. Thanks team for making an undertaking I was dreading so palatable. Awesome.