Hustled & conned, Buyer Bewear - Sanlm
I am a 71 year old woman who went in on Nov 1, 2016 for an oil change on my 2011 MKT with 62,000 miles on it & walked out with a new 2016 MKT which I didn't need or want. All I did was ask what my 2011 was worth & I was manipulated into a new car. I wasn't able to contact my husband or family because they told me can't you make your own decision? The car wasn't even on the lot & they sent me home with a loaner so I would have to return the next day. But they had me sign all the papers before I left. Naturally I felt intimidated & confused after spending 4 hours in the dealership. I was tired & would sign anything to just get out of there., Buyer beware & don't go alone!! Unethical sales tactics!!
Horrible Service - herman1955
Stay away from Brian Gurney. Big Liar!!! They misdiagnosed my car and wanted me to pay $550.00 and drive away with the same problem. I returned and they refunded me after looking over the car again. I went to drive away for the second time now and notice this time my hood would not close and I told Brian and he tried to blame me for it being that way all along just after he had told me that they would never work on my car again. How rude can you get. I told him ok and I would report them. He said wait I need to get my boss and he did. He tried to tell the boss that lie about he thinks the hood was out of line all along. He did not write it down or ask me about it. They tried to fix it two days later but it's still out of alignment. This is awful. Stay away from these guys especially Brian. Big Liar!!!