On The Road Again! - Givi
A big thank you to Eric for his patience! Thanks also to Mike, John and Larry. Could not have been nicer to me! Looking forward to a lasting relationship!
Fair Deal - CP Fitting
We always feel that your staff has our best interest at heart! Having been a long time GMC owner we truly do love the product you guys sell.
Purchased new GMC Terrain from Kelly Buick GMC - bsymons
Have know Bruce for many years and have bought 2 cars from him. He is very easy going and knowledgeable. Not your typical pushy salesperson.
2016 Buick Encore Purchase - cartergirl
I purchased a 2016 Buick Encore from Jeff Harvery and it was the greatest and easiest experience I have ever had dealing with a dealership.
Helpful! - Carguybonn
Very helpful in the auto buying process.made the process as painless as possible. Very personable . Would highly recommend Adam or bob to anyone who asks
Vehicle inspection and 4 wheel alignment - nic ric
Was very satisfied with the service experience. The four wheel alignment is perfect and I was impressed with the service centers modern equipment, cleanliness and personnel.
Respectful - GALESTORM
I entered the facility and I was greeted within seconds by a representative of the dealership. He asked how could they assist me, when I responded I was seriously interested in purchasing a new car he introduced me to Charlie not by yelling across the room but by escorting me to his desk making introductions and both graciously asking if they could get me some hot coffee (it was a dreary cold rainy day). Never once was did I perceive I was being treated any different being a woman arriving solo. Although offered an alternative upgrade model and test drive, I passed knowing exactly what I wanted. My negotiations were respected and attention to each required option detail during ordering my new car was impressive. Holly was informed of my purchase and she made it a point to walk across the sales floor and extend a handshake and a thank you for my repeat purchases through Star. I have a great deal of respect for her as a business woman she has retained humility and is a great role model.
3rd time is a charm! - Den1943
Today is our third acquisition of a Cadillac CUV(2011...2013...2016) Everyone my wife and I have come in contact with are willing and able to see to our needs. Jimmy Aversano, Chris Covino, Frank Collazo
and Damon and last but not least that friendly smile, Josh in the Service Dept.. It has been a pleasure
doing business at Coleman.
Always the Best! - Elliott Stroul
The definition of professionalism and making you feel like family. Everyone is totally awesome.
Kathy, Tommy, Todd, the service crew and Fred. It is always a pleasure to business there.
excellent place for your car or truck - templephil
I have had nothing but excellent experiences with Patriot. There have taken good care of my truck and been very patient and attentive to my requests. There have been a few occasions where I have been late and they still take me and get my issues resolved.
Philip Fioretti - flea65
Lou Cerota treated us very well. We felt he was not pushy at all and took time to answer all questions truthfully. He is not your average car sales man. The experience was a positive one . Lou went above and beyond to provide a fair price for our trade and the new vehicle purchased. My wife and I would definitely use this dealership again .
Superb - Jamison Morrow
Sam Williams highly recommended he took the time to listen to my wants and needs he got me a great price and made me and my wife happy.
Extremely frendly! - Kvillegas
Our salesman was Vince, we have purchased many cars in the past and he is defiantly one of the best we have dealt with! From the beginning he told us he was new to the dealership and might not know everything about the vehicles, but would make sure to get us all the information we wanted/needed. He never tried to pretend he knew it all! Everyone was very helpful and friendly!! Highly recommended!
recall simple and friendly, - wayne swope
I received a recall notice from on-star for the trailer hitch on my 2016 gmc canyon. I had 2 sleepless nights in fear on gmc service after my first experience with Burns gmc in Marlton ,new jersey.
Finally i went to Burke motors in Cape May Court house, nj. They where friendly and appeared to want a customer unlike my selling dealer,(burns in Marlton ,nj). i was pleased at there investigating of the issue. They informed me the trailer hitch was back ordered, but they would keep me updated. Friendly and updating customers, new experience. I left and 10 minutes later got a phone call asking me to return to the dealer. They inspected the trailer hitch and reviewed the recall papers . My vehicle was clear and safe and I am thankful.
I received a survey from the dealer but they never provided an ID or Password so u spend 30 min. of ur time filling it out and then can not submit it. contact them and they send another survey again no user ID or Password. Contacted gm customer service and the 4th and 5th person i spoke to transferred me to call my own phone. gm has an issue.
Burke motors was a breath of fresh air,
Great car buying experience - Fearthebeard62
It was a great experience and the first thing our salesman said was "You know I have to come out here and bother you right?" so they have a great sense of humor and know people do not like to be pressured. Was only looking at first and wasn't pressured before I left to buy a car, decided to come back a week later and have the paper work run after checking other places out. They worked with me and got me the price I wanted to pay a month on the car I wanted, even helped me drive it off the lot that day and bring the rest of down money the next day. The facility is great and seems like they really take care of their cars and the Lifetime powertrain warranty is a great perk as well.
Great Car for Great Price. - Leslie Flippen
Folks at FC Kerbeck worked really hard at getting me to the price point I needed to purchase a vehicle from them. The 3 month/3000 mile warranty that was included with the purchase was also appreciated!
Deceptive or Incompetent - pawel
I found a truck I was interested in: a 2016 GMC Sierra 2500HD with a service body. I was in touch with the dealer for about a week, when I noticed that new dealer incentives made the price of the truck very attractive. I sent another email to Amanda Duffy, who supposedly verified the price and asked me to come in as some rebates were to expire the following business day. I came in that same day, spent a couple of hours checking out the truck (and waiting), just to find out that the price of the truck is actually $8,000 more than advertised or verified. Their contention is that the price of the truck was correct, they just "forgot" to include the "upfitter" of the regular bed to service body. They would not honor the advertised price and declined to accept the responsibility for their omission and misrepresentations. Very disappointed. Will not shop there again. Beware...just because you verify the price does not guarantee that this would be the actual price of your new vehicle. Deceptive or incompetent....either way, I will not shop here again.
Best Experience Ever - ATS2013
I traveled from the D.C. area to make my purchase of a 2013 Cadillac ATS. Renita was my Sales Person and from the initial call into the dealership I knew I was buying from her. Best deal best experience ever. Customer for life!!! Yes, I'll be traveling to Pennsylvania about every 4 years!!!
Great Experience - Tami
Great people! Great place. In and out 4 hrs , which is very speedy if you ever bought a car. Went above and beyond to make deal work for us.
Great experience buying our new Terrain! - Karenephrem
This is our second time leasing a new vehicle with Faulkner Buick of Trevose. Steve Camucchio is the best sales representative we've ever met! There was no price haggling and we received lots of incentives so the price of our new Terrain was very affordable. Steve's knowledge of all of vehicles in the showroom was very impressive! He was kind and friendly. We will definitely recommend Faulkner Buick to our family and friends!
Frank is great! - James
This is the second time I have dealt with fred beans for a used car purchase, and this time was far better than my first time. Frank was patient and helpful, and I believe I got a great deal on my 2014 Honda CRV! Thanks Fred Beans, I'll be back!
Recently purchased a used vehicle - m_lave
I recently purchased a used Hyundai Genesis from Penske. The entire team was professional, courteous, and extremely friendly (as well as knowledgeable... even about a vehicle which was not their product specifically). In particular, I would like to acknowledge both sales consultant, Bob Bernet, and business manager, John Wiencek, as being particular helpful, friendly, and extremely professional. I would highly recommend Penske Buick GMC to anyone looking to purchase either a used or new vehicle!
Horrible customer service! - Signs101
I went in just to browse and was met with rude and pushy sales people. Stay away!!! I would try Lilliston, Kindle, or Gentilini's before I ever give them a single penny.
Complete morons - smartcarbuyer
I called there and explained the deal I had with another dealership and they said they'll beat it. I took the long drive there and talked to Karl Graves and gave him the buyers order from a different dealership and he started working on a price he showed me the print out I said it's 4,6xx.00 higher you could've at least been close to their price since your web site we'll beat any price, his reply was well that's our price. I went to the usual Faulkner GMC dealership I deal with and they gave me the price I wanted however once the Faulkner West Chester GMC found out I was the buyer they lied to their other dealership and said the vehicle was sold, then called me to see if I was still interested in buying it. Needless to say they still have the vehicle and Faulkners lost my business, I only keep vehicles for 1-2 years and then buy a new one. I emailed the sales manager and asked why they have we'll beat any offer on their web site if they don't do that, he had no idea what I was talking about and then went on to say they have the lowest prices. I explained to him I gave his dealership a buyers order from a different dealership and his dealership couldn't come close to their price his response was you said what I already said we are the lowest and he's sorry that I was the victim of another dealerships game of giving me a lower price for a vehicle they didn't even have and having me trying to find a lower price. The other dealerships vehicle is sitting in my driveway. I think what he was trying to say was I'm sorry to hear you're not dumb enough to fall for our lies. FAULKNER West Chester GMC are liars and complete morons.
Fraud - Joetoanone
Three years ago I was shopping for a GMC Acadia, originally to buy. For no particular reason I was done buying clothes at the Granite-run mall in Media, Pa and decided to check out the Graninte Run GMC dealership. I was met with with one of the sales associates (SA). Me and him had hit it off immediately, we were either talking about the Acadia or joking around. In the course of our conversations and the test drive I wanted the Acadia. Originally I was going to finance the vehicle but the SA advised me since I wasn't hands on and obviously wanted the lowest payment per month as possible (sticker price of the vehicle was 44,000). He then explained to me that GMC branch prides itself on returning customers and word by mouth advertising. With that being said he told me I should lease the vehicle and the more money I put down the lower the payment (obviously). And when my three years is up I can buy the car or get a brand new Acadia for the same low payment without putting down any more money. He explained it's like building equity for your car instead of a house. At that time I asked there finance/lease guy and his manager both confirmed it. I desided to put down $10,000 to bring my payment to 344 a month. After the deal was struck me and SA went out for drinks and have been friends ever since.
PRESENT: Approximately two months ago I received a phone call from another sales associate, (my friend had to quite for a medical issue around 6 months after I leased my vehicle). I have forgotten his name because he really tried to screw me. He starts off "hi I am so and so" and work for GMC Granite run. He was working at the time so I thought there wouldn't be an issue "BOY WAS I WRONG". When I explained everything to him he said he'll get back to me after he speaks to his manager Mike who was actually the manager on when I originally got my vehicle. I received a phone call from SA two hours later. He stated that his manager told that no such offer was made and unless I have a witness I can't prove anything. NOW I'm furious, so I asked him why is he bringing up the court system, I was met with no response. I then asked him, doesn't my paperwork tell you my pertinent information? Then you should know that I am a police officer, he then was quite. At that time I told him I do have a "Witness", the SA who sold me the vehicle also since he brings up our legal system he should read the definition of FRAUD. He said, "well I am going to speak with my manager and I will call you back. After a few days I received a missed call from the SA, he said on the VM his manager wanted me to come in. Since my question was never answered I did not go up there.
On July 25th I received a phone call from Megan who works at Graniterun GMC. Trying to make a story slightly shorter. I explained everything to Megan, she said she would get back to me and I'm still waiting.
This is the 3rd review I have ever written in my life the other 2 were of praise to the people who worked the job and the job itself.
they r crooks - bear
they don't get back to u when there is a problem if u have a problem they don't wont to solve it at all
A Worthwhile Visit to Sales Center - cablvr
In all my years buying new (only) vehicles, the experience I had with Mike Dougherty has certainly been the most memorable - in a very positive way. Along with being very responsive to all my questions and concerns, this is the first time I have ever had a dealer representative tell me how to save more of my money, and for that reason, I will certainly do my best to make sure Mike gets not only my future business, but any other friends and family I can influence to call on him.
Was one of the nicest salesperson I have dealt with in a... - Tradoc
Was one of the nicest salesperson I have dealt with in a long time. No pressure at all. I drove 4 cars before making my purchase. Almost like dealing with family.
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