No pressure ,very cordial ,and very fair - TOM
I rate the sale experience 5 stars because the non pressure sale., the cordial service of the salesman
and the rest of the sale experience. And also the reasonable price.
Very responsive and accommodating - commercial buyer
I worked with Kevin Levey to make a deal on a vehicle. He was very responsive and accommodating. I would do business with Kent County again and I would highly recommend them.
New 2017 Gmc Sierra - Rob Lynch
Thank you to my old pal Michael Simon...pointe buick gmc... We ve known each other for over 20 years....used to wash dishes at Cokesburry Village. He has always been a stand up awesome person and has not changed a bit. I drove my truck for 11 years and 172,000 miles. It became time. Mike found the perfect truck...perfect color...added custom accesories...gave me top dollar for my old truck...left out all bs...and made this experience wonderful. In addition, delivered my registration to my door 1 week later so I could put my 4 digit tag which was my Grandfather's back on my truck. Thank you!
Another great experience - Chris
We have bought many of our fleet and personal vehicles at O'Reilly and this time Dave initiated the contact. The deal was too good to pass up. We've upgraded our fleet and I ended up in a new Sierra fitted out with every option.
Knowledgeable, Courteous, Professional - Lbellis
Star Buick was truly a great experience from my first phone call straight through to picking up the vehicle. Adam was very professional and paid attention to what I wanted in my next vehicle, rather than talking me into something I didn't want. I appreciate all of his help!
Excellent! - djoswick
Fixed 2 recalls and the scheduled maintenance I went in for and still had me out on-time! Bill was an absolute pleasure to work with when we purchased a few months ago. Easiest purchase ever!
Fantastic experience. - E190C
It was an absolute fantastic experience . I very busy unable to go to the dealership most of the time. Everything was accomplished over the phone. I would highly recommend this dealership to anyone looking for a Cadillac. Frank Barry was a great!
Great Experience! - Belinda B
We recently bought a Yukon Denali and absolutely love it! Just want to thank Wayne (Bear) Giquinto, our salesman, for helping us with our new purchase! And, thanks for the follow up emails with more information about our new vehicle's features!
Always the Best! - Elliott Stroul
The definition of professionalism and making you feel like family. Everyone is totally awesome.
Kathy, Tommy, Todd, the service crew and Fred. It is always a pleasure to business there.
excellent place for your car or truck - templephil
I have had nothing but excellent experiences with Patriot. There have taken good care of my truck and been very patient and attentive to my requests. There have been a few occasions where I have been late and they still take me and get my issues resolved.
Great Buying Experience - William Wisniewski
Lou Cerota found the exact vehicle I wanted. Everyone at the dealership was responsive and attentive. The price was right! I have leased several cars from Pelligrino of Williamstown and have been very pleased with the experience. The Service Department also goes out of their way to make sure you are more than satisfied.
Superb - Jamison Morrow
Sam Williams highly recommended he took the time to listen to my wants and needs he got me a great price and made me and my wife happy.
Extremely frendly! - Kvillegas
Our salesman was Vince, we have purchased many cars in the past and he is defiantly one of the best we have dealt with! From the beginning he told us he was new to the dealership and might not know everything about the vehicles, but would make sure to get us all the information we wanted/needed. He never tried to pretend he knew it all! Everyone was very helpful and friendly!! Highly recommended!
recall simple and friendly, - wayne swope
I received a recall notice from on-star for the trailer hitch on my 2016 gmc canyon. I had 2 sleepless nights in fear on gmc service after my first experience with Burns gmc in Marlton ,new jersey.
Finally i went to Burke motors in Cape May Court house, nj. They where friendly and appeared to want a customer unlike my selling dealer,(burns in Marlton ,nj). i was pleased at there investigating of the issue. They informed me the trailer hitch was back ordered, but they would keep me updated. Friendly and updating customers, new experience. I left and 10 minutes later got a phone call asking me to return to the dealer. They inspected the trailer hitch and reviewed the recall papers . My vehicle was clear and safe and I am thankful.
I received a survey from the dealer but they never provided an ID or Password so u spend 30 min. of ur time filling it out and then can not submit it. contact them and they send another survey again no user ID or Password. Contacted gm customer service and the 4th and 5th person i spoke to transferred me to call my own phone. gm has an issue.
Burke motors was a breath of fresh air,
Great Car for Great Price. - Leslie Flippen
Folks at FC Kerbeck worked really hard at getting me to the price point I needed to purchase a vehicle from them. The 3 month/3000 mile warranty that was included with the purchase was also appreciated!
Great car buying experience - Fearthebeard62
It was a great experience and the first thing our salesman said was "You know I have to come out here and bother you right?" so they have a great sense of humor and know people do not like to be pressured. Was only looking at first and wasn't pressured before I left to buy a car, decided to come back a week later and have the paper work run after checking other places out. They worked with me and got me the price I wanted to pay a month on the car I wanted, even helped me drive it off the lot that day and bring the rest of down money the next day. The facility is great and seems like they really take care of their cars and the Lifetime powertrain warranty is a great perk as well.
Deceptive or Incompetent - pawel
I found a truck I was interested in: a 2016 GMC Sierra 2500HD with a service body. I was in touch with the dealer for about a week, when I noticed that new dealer incentives made the price of the truck very attractive. I sent another email to Amanda Duffy, who supposedly verified the price and asked me to come in as some rebates were to expire the following business day. I came in that same day, spent a couple of hours checking out the truck (and waiting), just to find out that the price of the truck is actually $8,000 more than advertised or verified. Their contention is that the price of the truck was correct, they just "forgot" to include the "upfitter" of the regular bed to service body. They would not honor the advertised price and declined to accept the responsibility for their omission and misrepresentations. Very disappointed. Will not shop there again. Beware...just because you verify the price does not guarantee that this would be the actual price of your new vehicle. Deceptive or incompetent....either way, I will not shop here again.
Professional, Polite, Customer Focused - Denali2017
Very Courteous, Professional, displaying interest as well as respect to the customer. Extremely knowledgeable about their vehicles. My contacts listened carefully to my needs and responded in a manner that resulted in the sale of a new vehicle. In my many years of purchasing vehicles this is a dealership that stands out as the best I have ever dealt with. From this point forward when we are in the market for another vehicle, Bergey's is the only dealer we will contact--My thanks to the entire Bergey team!
Purchase a buick - Tony
First time that I purchased a vehicle from burns gmc Buick. It was a pleasant experience. The sales consultant was very professional. Had all the answers to my questions. All the paper work and financing went very good with no surprises. I would definitely do business with this dealership again.
Great experience buying our new Terrain! - Karenephrem
This is our second time leasing a new vehicle with Faulkner Buick of Trevose. Steve Camucchio is the best sales representative we've ever met! There was no price haggling and we received lots of incentives so the price of our new Terrain was very affordable. Steve's knowledge of all of vehicles in the showroom was very impressive! He was kind and friendly. We will definitely recommend Faulkner Buick to our family and friends!
Frank is great! - James
This is the second time I have dealt with fred beans for a used car purchase, and this time was far better than my first time. Frank was patient and helpful, and I believe I got a great deal on my 2014 Honda CRV! Thanks Fred Beans, I'll be back!
SERVICE - renwor
Every time I get an oil change or I need to stop in for questions, Joy Page is always there with a big smile, willing to help with anything. The team goes out of their way to be friendly and helpful. You guys are awesome!!
Horrible customer service! - Signs101
I went in just to browse and was met with rude and pushy sales people. Stay away!!! I would try Lilliston, Kindle, or Gentilini's before I ever give them a single penny.
Outstanding dealership - Beacher
We bought our Buick la Cross from Kerbeck in Atlantic City, we were not looking to buy that day or this type of car,however we did drive it off the lot! We fell in love with the amazing comfort and the drive was also so smooth, it seemed to be the perfect road trip car , it was loaded, sun roof, heated seats and so much more. The service was an exceptional, our sales person , outstanding, he answered all the questions and we are not push overs , his was quite professional , and personable. We will continue to share our experience with others...thank you Kerbeck of Atlantic CITY.
Complete morons - smartcarbuyer
I called there and explained the deal I had with another dealership and they said they'll beat it. I took the long drive there and talked to Karl Graves and gave him the buyers order from a different dealership and he started working on a price he showed me the print out I said it's 4,6xx.00 higher you could've at least been close to their price since your web site we'll beat any price, his reply was well that's our price. I went to the usual Faulkner GMC dealership I deal with and they gave me the price I wanted however once the Faulkner West Chester GMC found out I was the buyer they lied to their other dealership and said the vehicle was sold, then called me to see if I was still interested in buying it. Needless to say they still have the vehicle and Faulkners lost my business, I only keep vehicles for 1-2 years and then buy a new one. I emailed the sales manager and asked why they have we'll beat any offer on their web site if they don't do that, he had no idea what I was talking about and then went on to say they have the lowest prices. I explained to him I gave his dealership a buyers order from a different dealership and his dealership couldn't come close to their price his response was you said what I already said we are the lowest and he's sorry that I was the victim of another dealerships game of giving me a lower price for a vehicle they didn't even have and having me trying to find a lower price. The other dealerships vehicle is sitting in my driveway. I think what he was trying to say was I'm sorry to hear you're not dumb enough to fall for our lies. FAULKNER West Chester GMC are liars and complete morons.
Fraud - Joetoanone
Three years ago I was shopping for a GMC Acadia, originally to buy. For no particular reason I was done buying clothes at the Granite-run mall in Media, Pa and decided to check out the Graninte Run GMC dealership. I was met with with one of the sales associates (SA). Me and him had hit it off immediately, we were either talking about the Acadia or joking around. In the course of our conversations and the test drive I wanted the Acadia. Originally I was going to finance the vehicle but the SA advised me since I wasn't hands on and obviously wanted the lowest payment per month as possible (sticker price of the vehicle was 44,000). He then explained to me that GMC branch prides itself on returning customers and word by mouth advertising. With that being said he told me I should lease the vehicle and the more money I put down the lower the payment (obviously). And when my three years is up I can buy the car or get a brand new Acadia for the same low payment without putting down any more money. He explained it's like building equity for your car instead of a house. At that time I asked there finance/lease guy and his manager both confirmed it. I desided to put down $10,000 to bring my payment to 344 a month. After the deal was struck me and SA went out for drinks and have been friends ever since.
PRESENT: Approximately two months ago I received a phone call from another sales associate, (my friend had to quite for a medical issue around 6 months after I leased my vehicle). I have forgotten his name because he really tried to screw me. He starts off "hi I am so and so" and work for GMC Granite run. He was working at the time so I thought there wouldn't be an issue "BOY WAS I WRONG". When I explained everything to him he said he'll get back to me after he speaks to his manager Mike who was actually the manager on when I originally got my vehicle. I received a phone call from SA two hours later. He stated that his manager told that no such offer was made and unless I have a witness I can't prove anything. NOW I'm furious, so I asked him why is he bringing up the court system, I was met with no response. I then asked him, doesn't my paperwork tell you my pertinent information? Then you should know that I am a police officer, he then was quite. At that time I told him I do have a "Witness", the SA who sold me the vehicle also since he brings up our legal system he should read the definition of FRAUD. He said, "well I am going to speak with my manager and I will call you back. After a few days I received a missed call from the SA, he said on the VM his manager wanted me to come in. Since my question was never answered I did not go up there.
On July 25th I received a phone call from Megan who works at Graniterun GMC. Trying to make a story slightly shorter. I explained everything to Megan, she said she would get back to me and I'm still waiting.
This is the 3rd review I have ever written in my life the other 2 were of praise to the people who worked the job and the job itself.
they r crooks - bear
they don't get back to u when there is a problem if u have a problem they don't wont to solve it at all
A Worthwhile Visit to Sales Center - cablvr
In all my years buying new (only) vehicles, the experience I had with Mike Dougherty has certainly been the most memorable - in a very positive way. Along with being very responsive to all my questions and concerns, this is the first time I have ever had a dealer representative tell me how to save more of my money, and for that reason, I will certainly do my best to make sure Mike gets not only my future business, but any other friends and family I can influence to call on him.
Star Car Buick GMC Easton
Sales & Leasing Professional
Sales & Leasing Consultant
Kelly Buick GMC
Pointe Buick GMC