High Quality Experience - AvocadoBen
I originally went to a different dealer looking for a Ford Fiesta. They didn't have the model I wanted and wouldn't give me straight answers on prices. They kept trying to pressure me into buying a different, more expensive car on their lot, and basically refused to go get the Fiesta I wanted from another dealer. The dealer told me they would talk to their manager about getting me a nicer, more expensive car on the lot for the same price as the Fiesta. After leaving my girlfriend and myself alone for 20 minutes, he came back with a quote that was the sticker price on the more expensive car. Needless to say, I left and will not be returning.
The following day I went to Kindle. My girlfriend and I were greeted by Sierra who was very kind and helpful from the start. There was no funny business with leaving us alone for extended periods of time, trying to upsell us, or being unclear with the prices. She was kind enough to give us side-by-side comparisons of the Fiesta models & years we were interested in and had no hesitation in offering to get the exact model/year car we wanted from another dealer once we made our intention to buy clear. As this was my first car purchase, she helped me step by step through the process. Not once did I feel uncomfortable, pressured, or have any sort of frustration, confusion, or unanswered questions.
The car was retrieved from another dealer for me and once it arrived they cleaned it, did a checkup, and filled it with gas. Karyn helped me with the actual purchase agreement and paperwork and was also very nice to work with. She was funny and extremely knowledgeable. Everything was explained to me in detail and again it was fast, friendly, easy, and low-pressure.
I am not usually one to go online and write reviews, but my experience at Kindle was exceptionally good. I will be recommending this dealership to my family and friends and will return here in the future for new vehicles if I am still in the area. Well worth the drive for the high quality experience.
SID IS THE MAN! - NATAY WILLIAMS
MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY NEW PURCHASE.
Very Pleased With Purchase! - TLP
The index card with the info and mileage of the vehicle I purchased said it had 41,000 miles but it actually had 45,000 according to the paperwork I signed. Also, the inside of the car was dusty and the windows inside had a dirty film on them which made it hard to see when driving. It would have been nice to have the windows clean inside. Other than that I was very please with the purchase. The salesman, Tom Tompkins, was nice and very knowledgeable when going over the car functions. Scott Waters was also very professional and explained all the financing to me. Overall a good experience!
They lied - Outsider
Talked to some one about a 2005Ford Escape that was listed in the auto locator I was told that the car vehicle was not on the floor yet and it was in the shop being checked over. They said I will receive a call when I can look at it.l called a couple of days later and she said it wasn't ready and it should be ready in a couple of days and when it is ready I will have the 1st opportunity to buy it. Next day a sales person called and we set up a day to look at it. Next day I received a text saying they sold it. The one thing that I don't get they knew I was looking for a vehicle,but didn't make any other offers
I would highly recommend this dealership! - KateW
Found the car I wanted for an amazingly fair price (no haggling necessary!) and it was new with all of the features I wanted and our sales person was responsive and helpful with every question. The staff members we spoke with were all very pleasant and easy to work with. Our sales person was Kurt and he was absolutely amazing! Kurt emailed details back and forth and even had the paperwork and car together amd ready to go before I glt there. Looking for a car was very stressful and this dealership made it right by making my first car buying experience significantly less stressful and way easy.
Poor customer service - krhawk16
Went to the Hertrich Mazda dealership almost certain I'd be buying a car before leaving, but left never wanting to come back to this dealership ever again. Service was incredibly poor, and when I asked basic questions about the specifics of a model I was looking at, both the salesperson AND manager had no answer for me; they were completely uneducated about their product. I will gladly be taking my money elsewhere, to a dealership who actually cares about their customers.
Salesman was fine, no pressure, no hassle which I... - Urban S
Salesman was fine, no pressure, no hassle which I welcomed. Problems started when the sales manager, Randy got involved. Stereotypical used car sales approach. Insincere smile, clammy handshake to go along with every effort to avoid giving you straight numbers. Even if you ask repeatedly, he wont deliver them. Goes straight for the jugular w/ almost the most profitable finance deal he can strike then comes back with the very worst through a smokescreen of catchphrases and highlites on your proposed contract. If he writes your deal, you'll get taken, friend. Bottom line, he took a loyal Ford/Mercury Owner, 2 Ford Explorers & Merc Mountaneer, and turned me into the competitor's happy customer. Beware.
Since 1990, I have purchased 6 new vehicles from Pete... - DORO2000
Since 1990, I have purchased 6 new vehicles from Pete Conti at Reedman-Toll Auto World. I was introduced to him by my brother and have followed in his footsteps whenever I buy a car. My initial purchase was a 1990 Lincoln Mark VII and I continued buying Lincolns primarily through 2003 when I purchased a Lincoln LS Premium Sport, which I still own. I also purchased 2 Mercury Sables from Mr. Conti as second vehicles. My latest purchase was in 2010 when I bought a Chrysler 300 Hemi. Mr. Conti is our family's prized sales manager at Reedman-Toll. It has always been a pleasure working with Mr. Conti because of his professional demeanor along with his genuine interest and concern for the customer. Pete Conti goes the extra mile to make certain that the customer is completely comfortable with their new car purchase. He is efficient, patient, courteous, handles the details, and bends over backwards to provide the ultimate in customer service and thereby fostering continued customer satisfaction.
Kindle Auto Plaza