Purchase Ford Focus ST - Ford Focus ST
Dan was a pleasure to work with.
The whole process was pleasant and the atmosphere was relax.
I have only a small complaint, wish it would be quicker, after we agreed on a price it still took an hour for the paperwork to be prepared.
Excellent buying Experience - DonGreenleaf
I was in the market for a new auto since my lease was coming due in a few weeks. I walked into Chapman Ford on the Roosevelt Blvd and received some of the best customer service imaginable. Derek my sales person was top notch in every aspect of the transaction. To Randy Chapman and Jim Casey and the rest of the Chapman autogroup, Thank you for a wonderful experience.
Extremely poor experience with sales dept. - Mike
No customer service! Overly concerned about making their numbers at my expense. I was treated very poorly and was, quite frankly, appalled with the interaction with your sales dept. How do guys stay in business?
Expedition Purchase - Mike Semp
Out-of-town buyer - replacing a 2014 Expedition totaled out 2 weeks ago. Knew what I wanted, wasn't limited to any particular area to purchase from.
Narrowed it down to 3 vehicles. The dealership responded in about 10min by text message (through cars.com), confirmed that I wanted to actually speak with someone and I was given the name of the associate that would be contacting me to assist me further. Pete Moreotto called about 10min after that and, got my demographics so they could get the proper paperwork lined up for my state.
Made a modest deposit on Friday, they held the vehicle until Wednesday when I was able to get there to complete the sale.
No pressure, and no attempt at up-sales. He got the vehicle battery replaced without fuss after discovering it was low. First time I ever completed a sale at the associate's desk - something I preferred to sitting in the traditional isolated room where you seem to sit and wait.
Vehicle was consistent with description, there were no surprises regarding price, fees or paperwork. Pete provided what he promised in a timely manner and without drama.
Will look here again if/when the need arises.
Unbelievable Service! - BrudLee
David "Ducky" Sheetz is a miracle worker. He found a perfect vehicle for my wife & I - the third straight car we've purchased from him. From every moment, and during every interaction, he has supported every purchase we've made, above and beyond the call of duty.
Worst Car Buying Experience Ever - Berry Angry
*DO NOT PURCHASE A CAR FROM HERTRICH CAPITOL!!*
1) All they care about is sales.
2) Their certified vehicles are not really certifiable.
3) Their service department is trash!
4) My salesperson lied to me and management did nothing to rectify the situation.
5) Numerous people have purchsed vehicles from them that had been in accidents but they provide clean car faxes and mask the damages!!
*By far the worst car buying experience ever!!!
Review the following fb pages to review the post and comments of other bad experiences at this dealership. (Post date 8/14/17)
Salesman was fine, no pressure, no hassle which I... - Urban S
Salesman was fine, no pressure, no hassle which I welcomed. Problems started when the sales manager, Randy got involved. Stereotypical used car sales approach. Insincere smile, clammy handshake to go along with every effort to avoid giving you straight numbers. Even if you ask repeatedly, he wont deliver them. Goes straight for the jugular w/ almost the most profitable finance deal he can strike then comes back with the very worst through a smokescreen of catchphrases and highlites on your proposed contract. If he writes your deal, you'll get taken, friend. Bottom line, he took a loyal Ford/Mercury Owner, 2 Ford Explorers & Merc Mountaneer, and turned me into the competitor's happy customer. Beware.
Since 1990, I have purchased 6 new vehicles from Pete... - DORO2000
Since 1990, I have purchased 6 new vehicles from Pete Conti at Reedman-Toll Auto World. I was introduced to him by my brother and have followed in his footsteps whenever I buy a car. My initial purchase was a 1990 Lincoln Mark VII and I continued buying Lincolns primarily through 2003 when I purchased a Lincoln LS Premium Sport, which I still own. I also purchased 2 Mercury Sables from Mr. Conti as second vehicles. My latest purchase was in 2010 when I bought a Chrysler 300 Hemi. Mr. Conti is our family's prized sales manager at Reedman-Toll. It has always been a pleasure working with Mr. Conti because of his professional demeanor along with his genuine interest and concern for the customer. Pete Conti goes the extra mile to make certain that the customer is completely comfortable with their new car purchase. He is efficient, patient, courteous, handles the details, and bends over backwards to provide the ultimate in customer service and thereby fostering continued customer satisfaction.
Kindle Auto Plaza