Very helpful on new vehicle applications. - John Van Nimwegen
Denise was very helpful working with JoAnn,Jack deciding all the applications in our new vehicle.Denise made sure our phone linked with the Bluetooth . Made sure our new car had a full tank ofgas.Asked us to return if I needed any help.My first newer vehicle since2003.
SID IS THE MAN! - NATAY WILLIAMS
MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY NEW PURCHASE.
5th Vehcile Purchaed at Haldeman Ford! - Daryn1978
This will be my 5th vehicle I have purchased from Haldeman Ford in Kutztown! From the salesman (Butch and Tom) to the delivery of the vehicle everything was smooth and professional! The price was spot on, the warranty provided by Ford Pre-Owned Certified gives me piece of mind that I am covered should something unforsen arise. I highly recommend giving Haldeman Ford a try when you want to purchase a new or used vehicle!
Expedition Purchase - Mike Semp
Out-of-town buyer - replacing a 2014 Expedition totaled out 2 weeks ago. Knew what I wanted, wasn't limited to any particular area to purchase from.
Narrowed it down to 3 vehicles. The dealership responded in about 10min by text message (through cars.com), confirmed that I wanted to actually speak with someone and I was given the name of the associate that would be contacting me to assist me further. Pete Moreotto called about 10min after that and, got my demographics so they could get the proper paperwork lined up for my state.
Made a modest deposit on Friday, they held the vehicle until Wednesday when I was able to get there to complete the sale.
No pressure, and no attempt at up-sales. He got the vehicle battery replaced without fuss after discovering it was low. First time I ever completed a sale at the associate's desk - something I preferred to sitting in the traditional isolated room where you seem to sit and wait.
Vehicle was consistent with description, there were no surprises regarding price, fees or paperwork. Pete provided what he promised in a timely manner and without drama.
Will look here again if/when the need arises.
Service sucks - Brendabreeding
Do not stand behind their service agreement. Not very friendly once u have bought the vehicle. Never recommend them. The salesman was great but the service September needs help.
Poor customer service - krhawk16
Went to the Hertrich Mazda dealership almost certain I'd be buying a car before leaving, but left never wanting to come back to this dealership ever again. Service was incredibly poor, and when I asked basic questions about the specifics of a model I was looking at, both the salesperson AND manager had no answer for me; they were completely uneducated about their product. I will gladly be taking my money elsewhere, to a dealership who actually cares about their customers.
Salesman was fine, no pressure, no hassle which I... - Urban S
Salesman was fine, no pressure, no hassle which I welcomed. Problems started when the sales manager, Randy got involved. Stereotypical used car sales approach. Insincere smile, clammy handshake to go along with every effort to avoid giving you straight numbers. Even if you ask repeatedly, he wont deliver them. Goes straight for the jugular w/ almost the most profitable finance deal he can strike then comes back with the very worst through a smokescreen of catchphrases and highlites on your proposed contract. If he writes your deal, you'll get taken, friend. Bottom line, he took a loyal Ford/Mercury Owner, 2 Ford Explorers & Merc Mountaneer, and turned me into the competitor's happy customer. Beware.
Since 1990, I have purchased 6 new vehicles from Pete... - DORO2000
Since 1990, I have purchased 6 new vehicles from Pete Conti at Reedman-Toll Auto World. I was introduced to him by my brother and have followed in his footsteps whenever I buy a car. My initial purchase was a 1990 Lincoln Mark VII and I continued buying Lincolns primarily through 2003 when I purchased a Lincoln LS Premium Sport, which I still own. I also purchased 2 Mercury Sables from Mr. Conti as second vehicles. My latest purchase was in 2010 when I bought a Chrysler 300 Hemi. Mr. Conti is our family's prized sales manager at Reedman-Toll. It has always been a pleasure working with Mr. Conti because of his professional demeanor along with his genuine interest and concern for the customer. Pete Conti goes the extra mile to make certain that the customer is completely comfortable with their new car purchase. He is efficient, patient, courteous, handles the details, and bends over backwards to provide the ultimate in customer service and thereby fostering continued customer satisfaction.
Kindle Auto Plaza