Craig Rusin is extraordinary. - eDriveRG
Craig epitomizes customer advocacy. His approach is rooted in the customers' point of view, and his empathetic guidance, intelligence, industry and product knowledge are all outstanding. I have purchased many high-end cars all over the country and can easily share that Craig is the best salesperson I have encountered.
If you reach out to Craig for your next car purchase, you will have an advantage.
Sales New - Marge Nia
Bruce Kotlicky was very helpful and respectful of our time. This was the second time I have leased cars from him and I had great experience both times.
FRUSTRATED - Bo & Steph
Very disappointed with the way things went with BMW North Scottsdale and our salesman Kevin Pederson. Buyer beware, if you are not using their financing, they don't want to do business with you. We found a beautiful BMW 528i that was priced within our budget. We arranged direct financing with our credit union and went to the dealership to test drive the car and pick up a purchase agreement. Once Kevin realized we were not going to be finalizing the deal that evening, his tone changed. He was visually upset and told us that there was a strong possibility that the car would sell before the credit union sent the payment (even though it was going to be overnighted). This was quite upsetting as we have done this on a previous car purchase and we were even offering to leaving a large downpayment ($10k) to hold the car for 24 hours. We left the dealership frustrated. We just couldn't bring ourselves to submit the paperwork to our bank knowing the headache that would occur if the car sold the next day as Kevin suggested. We are back in the market, hoping to find a dealership that wants to do business with a client that has prearranged financing.
Chapman BMW On Camelback