Personal, efficient - Angelo
Very personal service
Very efficient service
Michael Ludtke was very informative and efficient
His staff was very friendly
Repair work was performed quickly and well
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New and Certified BMW Sales
NEW AND CERTIFIED PRE-OWNED SALES
New Car Sales Associate
Quality and character - Cynic
One could cynically conclude that a high end dealer might exploit the mechanical ignorance of its customers knowing that their field of expertise does not include the machinations of their automobiles.
May I take the opportunity to inform the rest of you that I was exquisitely disabused of that notion.
My 335i developed some issues after it was loaned to a family member and required a trip to the service department. Having a motorsport racing background, it placed me in a category apart from that described above and had some idea of what to expect.
The service department agent, David Pence, straightforwardly identified his diagnosis. The repairs made directly addressed his diagnosis and solved all issues. No upsell, no double talk. Each representation as to work done, necessary parts and when the car would be available, were spot on! Not only that, when I picked up the car it was cleaned inside and out head to toe. And for the coup de grace, the price quoted was fair and it is exactly what I paid.
Such integrity needs to be recognized. There you go Chapman BMW and the consuming public.
Oh by the way, thank you very much!
Sleazy and unprofessional - andrea carusetta
Bought a $55,000 BMW from them 5 years ago and had it serviced since. Car broke down and had to be towed twice in the last 5 months. Very traumatic experiences for a luxury car. Went to buy another vehicle and learned I was unable to trade the car in because of 2 safety recalls with no remedy. Seriously! So I am stuck with a dangerous car and cant even sell or trade it in and communicated this to the dealership. They could care less. Manager, Don, was rude and condescending. Service rep Sean made promises and then reneged on them. All in all, horrific experience and a horrible dealership.
Chapman BMW On Camelback