Excellent service and dealership! - Letmein
We recently purchased an escalade from Allen at Coulter Cadillac and our expectations were far exceeded! The service was impeccable, the car quality was exceptional and the price was fair. We strongly recommend Coulter Cadillac!
Vlad Sasaran - MartinE
We ended up purchasing an F-150 from this location because it was a great deal due to it sitting on the lot for a few months. The salesmen here are your typical car salesman except for 1. There is one single car salesman who went above and beyond and even after having some issues with the truck he was the one who helped me correct it and he even called ford for an extra key Fob since the dealer didn't have both sets (That wasn't his job and he had no obligation) His name is Vlad Sasaran. Let me be clear about one thing. Vlad wasnt even the person who sold us the truck. Yet I noticed him working his butt off for us tying up all the loose ends. This is after the deal was already done! He wasn't making any money or trying to make any off of us. He is Genuinely an honest,upfront,hard working employee. I usually am not to kind to salesman because of their reputation. PLEASE LISTEN TO ME AND THIS REVIEW. If you plan on visiting Liberty Buick-100% Hands down no question Vlad is the person you want. He isn't about numbers or making a "sale" he is there to help and make sure you leave happy. Sorry for the long ramble but I felt I needed to at least let future buyers know if you want a hassle free,no pressure or games experience. He's your man
The best buying experiance ever! - ANDRES CONTRERAS
From the very beginning of my shopping/buying experience all of the team members at Henry Brown have been amazingly receptive, responsive and honest about any questions I had going through the final purchase. I had to order the vehicle as there were not going to be any that I wanted, especially color and options, it was a about 3 and a half month wait, they were up front with that was well, but at no time did they not respond about the process and expected timing. I had aftermarket items professionally installed and they were very thorough in explaining the operation of all installs. Tim Bryant was exceptional in his professionalism and very patient in explaining all of the procedures to work the software in my truck. Marlene is a gem and helped get the financing and aftermarket warranty that will take my truck well past the next 8 years worry free. I live in Tucson, and still I drove to Gilbert to buy my vehicle because of the way I was treated from the beginning. I would not buy a GMC product from anyone else!
Best Customer Service! - gwilt
I've been looking for a specific used vehicle for 6 months. I've contacted several dealerships over this time to inquire about cars I've found online. I finally found the car that fit all of the specifications I was looking for online at Earnhardt GMC Buick in Mesa. I clicked on their "Create Your Deal" tab which walked me through all the questions a salesman would have asked. It was SO easy! The next morning when they opened, I received an email right away to talk to me about it. I explained that I lived 4 hours away and could not come in to look until the weekend. They explained why they could not hold it (because it is an older model used car), but explained that they could deliver it to me instead, for no extra fee! Wow! I already had my financing, so I didn't need to go through that process with them, but Tony was super nice and not pushy at all when he collected all of my information and asked if I wanted to include any warranties. The paperwork was completed within a couple of hours and then a time was scheduled for us to meet that same afternoon! Rip Rios delivered it to us and let us drive it and look at it without any pressure! He was super nice! It turned out to be just what I was looking for, so we signed the papers right there. I will definitely call Earnhardt's again when I am in the market for another car, new or used! I HIGHLY recommend them. I've never seen such outstanding customer service and friendly staff in any dealership I've worked with.
Quick service - Desertdawg
My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip.
Truck runs great and there was no issues one the trip home.
New car from Ken - Car11
Ken is great! Colter Tempe is always friendly and great with service! We have been coming to the dealership for years because of Don Pagels!
Great Customer Service and Deal!!! - Drew B
My wife and I were looking to purchase our first new vehicle. We had done much shopping around and found that Kingman Chevrolet Buick had the best customer service and deal within 500 miles. We took home a new Chevy Malibu and have been very pleased with the level of customer service we have received even after the sale. The service department has been great about letting us know about specials and even let us know that our first oil change was coming up and called to setup appointment. Will definitely be going her for our next vehicle. Thank you all again for making the experience so easy and enjoyable.
Replacement Battery - Coddiwomple101
Our SUV needed the ACDelco Battery replaced. Naturally, it was one of the less common ones. Cameron in the parts department had to call numerous out-of-town places to locate one but was able to find it in the valley and get it to Flagstaff quickly. Shane and the other gentlemen in the service department changed out the batteries and had us back on the road in a few minutes. Everyone there went above and beyond to help us. They were great!!! Thank you!
Bait and switch. - Flaglady
BEWARE.... TIM'S AUTO GROUP
I WILL NEVER AGAIN TRY TO DO BUSINESS WITH TIM'S AUTO GROUP - TOYOTA, GMC, ETC... in Prescott.
I HAD A FIRM DEAL IN WRITING AND DROVE DOWN THERE TO EXECUTE THE SALE. I TOLD RAZ, THE SALESMAN, I WOULD BE THERE IN TWO HOURS AND HE PROVIDED DIRECTIONS FROM FLAGSTAFF.
WHEN I ARRIVED, RAZ SAID THE VEHICLE SOLD ABOUT 30 MINUTES BEFORE I GOT THERE AND PEOPLE HAD JUST COME OUT OF FINANCING WHEN I WALKED THRU THE DOOR.
SOME OTHER MANAGER NAMED BILL SAID "SORRY... YOU DIDN'T PUT UP A DEPOSIT" I TOLD THEM THEY DID NOT ASK FOR A DEPOSIT BUT KNEW WE HAD A DEAL AND THAT I WAS ON MY WAY. BOTTOM LINE.... NO DEAL AND A WASTED DAY.
This Dealership will not honor their work or GM Warrenty - SurpriseGilbert
Out of town and Truck needed work. Took my duramax diesel to the GM dealer in Bullhead to get fixed. Take it to dealer, get dealer warranty, right? The had it for 9 days, the bill doubled from what was approved. They told me if I wanted truck I had to pay. The replaced the wate rpump, injectors, glow plugs, fuel relay, hub, turbo tube, filters, etc.
I made it 100 miles and water pump went out on the highway heading back to Phoenix. Truck instantly over heated. Towed it to GM dealership in Phoenix. Had to show the GM dealership the invoice cause they didn't believe a GM dealer did such poor work. They had a different choice of words for it.
Two months later, truck is still down, I'm being told it needs a head job starting at $6,000.00 plus more if heads need replaced. All as a result of the Bullhead Dealerships poor work. I already paid $1500.00 to fix the rear plate leak, I was told was from the pressure build up from the bad heads and on my fourth water pump, all cause the heads were damaged as a result of the poor installation or the first water pump.
Guess what, The Bullhead Findlay GMC store refuses to fix anything. I contacted GM Customer care. The Findlay GMC in Bullhead told them that they never worked on my truck. I had to provide a copy of the invoices to prove the Bullhead Store did in fact work on my truck. I am now being told I am SOL and I guess GM warranty doesn't exist cause GM is not stepping up either to fix the truck.
Looks like I will never by a GM vehicle again if this is how they honor their warranty....
Best car buying experience ever - lines31
I worked with Adam who was honest and really got me the best price I could ask for. He worked with me as I came from Phoenix to buy this vehicle. I got the best price and I was walking out with a vehicle in just a few hours. He did not push anything on me that I did not need but explained every option very thoroughly. Thanks again Adam.
CREDIT THIEVES - Fordy
CREDIT THIEVES!!!!!!!!!! This establishment has to be a joke. They call it the Steve Coury FAMILY Automotive. It should be renamed to Steve Coury we don't care about you and your family automotive. So my husband and I were purchasing a used truck and we decided to trade in our 2011 Hyundai Sonata 2.0T this was in July. Well a week later we saw the Sonata that we traded in driving around town, well looked what popped up in the mail in August a bill for the Sonata. We called Hyundai finance and told them we traded it into Steve Coury dealership called Steve Coury and they said they sent a check. The next month September came along and we got another bill we called again and said we did not have the car also called Steve Coury again they said they sent a check. The next month October rolled around and guess what another bill once again called the finance company and Steve Coury. I had to drive down to Steve Coury with the repossession bill (on a car we didn't have anymore) and show them that the car had not been paid off and my husband's credit was on the line. The car did not get paid off until October 21st. They said don't worry his credit won't get hurt well guess what his credit went from an 800 down to a 602. We just recently purchased another vehicle from a different dealership and they told my husband that he was a high risk loan because he let the Sonata fall behind (when we didn't even have it). Now with our new car we have to pay an extra $2000 in interest because Steve Coury did not fulfill the obligation on time because that dealership has NO MONEY. I went to Steve Coury with all this information i.e credit report and all the bill's from Hyundai motor saying we were behind and the SALES MANAGER Greg Ray sent me away and said he could not help me on a problem that they caused. I had initially contacted a GM by the name Shad Leblanc and he said he would look into this and go figure he never called me back. SHAME SHAME on that so called business wrecking peoples credit then not doing anything about it. They are really nice to your face when you want to buy a car but if something goes wrong watch out cause they are your worst enemy. Please take it from me DO NOT go there it will be the worst experience you will ever have. Usually a lot of people buy car's to fix their credit this place will just damage it and not do anything about it. If only we had been warned ahead of time. This is my warning to all of you.
Worst car Buying/Leasing experience I have ever had. - steinbrandon
My experience with Van Buick/GMC has been terrible from the beginning.
The Buying Process-
When I saw an add for a special lease program for the Buick LaCrosse I went in to inquire. Knowing full well that the model I wanted was a model up from the add. I knew that the monthly payment and likely down payment would increase a bit. When I first sat down to discuss options with them I let them know that I was aware that it should be a bit higher. When they presented numbers the monthly payment had more than doubled and the down payment tripled. I was shocked to say the least. I felt like they were doing whatever they could to take advantage of me. After letting them know i was not interested, they went back and fourth multiple times with ridiculous numbers. I got up to leave when they finally gave me numbers that made sense. I agreed to lease the vehicle.
While in financing I was told about a new Warranty program. It was explained to me that this warranty would cover everything from oil changes and windshield wipers to all services that would be needed throughout the lease. I agreed and paid for the warranty.
At my 15,000 mile check up they let me know they need to change some fluids. I let them know over the phone that I had purchased that new warranty that should cover everything. The response from the tech was,great bring in the car and we will take care of it. After i brought in the car and they performed the services they would not give me the car back until I paid out of pocket for those services, as they are not included in this warranty. I was both baffled and upset that I was clearly lied too. I was told because these services were a suggestion and not a requirement that the warranty does not cover them.
I asked to speak with the manager. I was then brought into a room and belittled for not "Knowing Better". I was then told there was nothing he can do, I either need to pay or I can't get the car. After making multiple complaints to the GM I got a response from his assistant. They let me know they were sorry for the confusion and they would either refund my money but i had to keep paying for the warranty or they would refund the pro rated ammount for the warranty. Once again I felt like they were doing anything they could to make more money off of me. I never received a call or even an e-mail from the GM.
Turning the vehicle in-
I am now at the end of my lease. I received a letter from Van asking that I call to schedule an appointment to return the vehicle. I called on a Saturday to set up the appointment for the next day. I was advised to come in on Sunday at 10:00 AM and they could take the vehicle back. I arrived at Van at 9:59 AM and was told that I need to go to Van Chevrolet and speak to them as they handle all lease returns. I then go over to Van Chevrolet only to be told that they don't take leases back on the weekends only Monday through Friday. I was floored as it was Van that scheduled my appointment for Sunday.
I left very angry and went home. I called into Van Buick again requesting to speak to the GM. I knew it was not likely that he was working on Sunday but asked to be transferred to his Voicemail. I was first transferred to a sales person from Van Buick. Then transferred to the Used car department of Van Chevrolet. They then transferred me to the Van Buick Receptionits. This went on for another 10 minutes of transferes to and from different departments. I finally was transferred to the GM's mailbox. I let him know the issue and how upset that I was. I requested that I get a call back the next day on Monday.
It is now Friday and I still have heard back from no one.
From start to finish this was they worst car buying/lease experience from start to finish that I have ever experienced. I will never work with them again. I will also let everyone I know looking at a Buick or GMC to stay far as far away from Van as they can.