Pleasant - no pressure - Teresa Donohue
The salesman was very knowledgeable and easy to talk to. He explained the features of the vehicle and answered questions in an understandable manner. Very nice gentleman.
Great Customer Service - Heather
My husband and I have been looking for a like-new used vehicle. We were very impressed with sales & leasing consultant, Stephen Ashby. He listened to all of our specifications and showed exactly what we were looking for. He was positive and enjoyable to work. At the end of the day, we decided to look for a different type of car that would suit our family in our current circumtance better. It was our choice to change our specifications last minute and Stephen and the dealership were very understanding and easy to work with. I would recommend Stephen Ashby and Liberty Buick to anyone.
Best New Car Purchase Ever - mcs
The best vehicle purchase experience I've ever had. It began with sending out emails to every GMC dealer in the PHX area. HB was the only dealer to respond with actual answers to my questions. We then spoke on the phone and agreed upon a deal. Since I ordered a new vehicle, there was about a month wait time. Once the vehicle arrived at the dealer, I was notified and went to pick it up and complete the purchase. Everything they had promised... they did. No hidden fees or up charges.... the deal was exactly as we had agreed upon. The staff with whom I dealt, DeWight, Adrienne, and Phil, were absolutely fantastic to work with. If there were 10 stars... HB would receive all ten!
Rip Rios was Awesome - GABRIEL LEYVA
We had a wonderful experience with our Sales Guy Rip Rios. He was helpful, honest and upfront. And very firiendly.
Thank you for all your help!!
Gabriel and Dennisse Leyva
Best car buying experience ever - lines31
I worked with Adam who was honest and really got me the best price I could ask for. He worked with me as I came from Phoenix to buy this vehicle. I got the best price and I was walking out with a vehicle in just a few hours. He did not push anything on me that I did not need but explained every option very thoroughly. Thanks again Adam.
Excellent Service and No-Pressure (Sales Rep Alan Harwell) - Pina R
I owned a GMC Yukon for 16 years and began my search at GMC for obvious reasons. Alan took the time to explain the different Acadias available and did not pressure me to purchase that day. Needless to say, I returned the following day and purchased my 2017 Acadia Limited. The whole experience from looking at cars (Alan Harwell) to test driving to the sale (Brian Peck) was wonderful. I would highly recommend Coulter and especially Alan! See you in 16 years!
Quick service - Desertdawg
My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip.
Truck runs great and there was no issues one the trip home.
Great Customer Service and Deal!!! - Drew B
My wife and I were looking to purchase our first new vehicle. We had done much shopping around and found that Kingman Chevrolet Buick had the best customer service and deal within 500 miles. We took home a new Chevy Malibu and have been very pleased with the level of customer service we have received even after the sale. The service department has been great about letting us know about specials and even let us know that our first oil change was coming up and called to setup appointment. Will definitely be going her for our next vehicle. Thank you all again for making the experience so easy and enjoyable.
Stay away, go elsewhere to buy a vehicle! - 2012Golf_TDI
Can I rate this place lower? I've been looking for a very specific truck build.... not something one is going to find on a dealer lot and I have access to GM employee pricing so there will be no dickering over price. I walked in and tried to get them to work up a price. After 30 minutes of screwing around with a SALES guy on whay ought be a fleet deal I left in disgust. The reality is here, my needs were not met. what I needed was for someone to sit down with me and build this vehicle as I want it and give me a price. instead the sales droid insisted on wasting my time asking irrelevant questions and then attempting to find a vehicle which could be dealer traded rather than built. You won't find what I'm looking for, especially in a white duramax 3500 cab and chassis with the interior and trim level options I want. when a customer comes in with a specific need, don't screw with them. instead get them a price for what you are going to charge to fill their requirement. in my case this means building my specific vehicle and figuring out what it's gonna take to get it cross shipped to the other 2 places it needs to go for upfits on the way. This dealership would rather dicker and screw around than get to business and get a deal done. this deal would have taken maybe 15 minutes to do but instead, I'll be spending my money elsewhere. really happy there is a chevy dealer in town. I'll be trying them.
Worst car Buying/Leasing experience I have ever had. - steinbrandon
My experience with Van Buick/GMC has been terrible from the beginning.
The Buying Process-
When I saw an add for a special lease program for the Buick LaCrosse I went in to inquire. Knowing full well that the model I wanted was a model up from the add. I knew that the monthly payment and likely down payment would increase a bit. When I first sat down to discuss options with them I let them know that I was aware that it should be a bit higher. When they presented numbers the monthly payment had more than doubled and the down payment tripled. I was shocked to say the least. I felt like they were doing whatever they could to take advantage of me. After letting them know i was not interested, they went back and fourth multiple times with ridiculous numbers. I got up to leave when they finally gave me numbers that made sense. I agreed to lease the vehicle.
While in financing I was told about a new Warranty program. It was explained to me that this warranty would cover everything from oil changes and windshield wipers to all services that would be needed throughout the lease. I agreed and paid for the warranty.
At my 15,000 mile check up they let me know they need to change some fluids. I let them know over the phone that I had purchased that new warranty that should cover everything. The response from the tech was,great bring in the car and we will take care of it. After i brought in the car and they performed the services they would not give me the car back until I paid out of pocket for those services, as they are not included in this warranty. I was both baffled and upset that I was clearly lied too. I was told because these services were a suggestion and not a requirement that the warranty does not cover them.
I asked to speak with the manager. I was then brought into a room and belittled for not "Knowing Better". I was then told there was nothing he can do, I either need to pay or I can't get the car. After making multiple complaints to the GM I got a response from his assistant. They let me know they were sorry for the confusion and they would either refund my money but i had to keep paying for the warranty or they would refund the pro rated ammount for the warranty. Once again I felt like they were doing anything they could to make more money off of me. I never received a call or even an e-mail from the GM.
Turning the vehicle in-
I am now at the end of my lease. I received a letter from Van asking that I call to schedule an appointment to return the vehicle. I called on a Saturday to set up the appointment for the next day. I was advised to come in on Sunday at 10:00 AM and they could take the vehicle back. I arrived at Van at 9:59 AM and was told that I need to go to Van Chevrolet and speak to them as they handle all lease returns. I then go over to Van Chevrolet only to be told that they don't take leases back on the weekends only Monday through Friday. I was floored as it was Van that scheduled my appointment for Sunday.
I left very angry and went home. I called into Van Buick again requesting to speak to the GM. I knew it was not likely that he was working on Sunday but asked to be transferred to his Voicemail. I was first transferred to a sales person from Van Buick. Then transferred to the Used car department of Van Chevrolet. They then transferred me to the Van Buick Receptionits. This went on for another 10 minutes of transferes to and from different departments. I finally was transferred to the GM's mailbox. I let him know the issue and how upset that I was. I requested that I get a call back the next day on Monday.
It is now Friday and I still have heard back from no one.
From start to finish this was they worst car buying/lease experience from start to finish that I have ever experienced. I will never work with them again. I will also let everyone I know looking at a Buick or GMC to stay far as far away from Van as they can.
This Dealership will not honor their work or GM Warrenty - SurpriseGilbert
Out of town and Truck needed work. Took my duramax diesel to the GM dealer in Bullhead to get fixed. Take it to dealer, get dealer warranty, right? The had it for 9 days, the bill doubled from what was approved. They told me if I wanted truck I had to pay. The replaced the wate rpump, injectors, glow plugs, fuel relay, hub, turbo tube, filters, etc.
I made it 100 miles and water pump went out on the highway heading back to Phoenix. Truck instantly over heated. Towed it to GM dealership in Phoenix. Had to show the GM dealership the invoice cause they didn't believe a GM dealer did such poor work. They had a different choice of words for it.
Two months later, truck is still down, I'm being told it needs a head job starting at $6,000.00 plus more if heads need replaced. All as a result of the Bullhead Dealerships poor work. I already paid $1500.00 to fix the rear plate leak, I was told was from the pressure build up from the bad heads and on my fourth water pump, all cause the heads were damaged as a result of the poor installation or the first water pump.
Guess what, The Bullhead Findlay GMC store refuses to fix anything. I contacted GM Customer care. The Findlay GMC in Bullhead told them that they never worked on my truck. I had to provide a copy of the invoices to prove the Bullhead Store did in fact work on my truck. I am now being told I am SOL and I guess GM warranty doesn't exist cause GM is not stepping up either to fix the truck.
Looks like I will never by a GM vehicle again if this is how they honor their warranty....
CREDIT THIEVES - Fordy
CREDIT THIEVES!!!!!!!!!! This establishment has to be a joke. They call it the Steve Coury FAMILY Automotive. It should be renamed to Steve Coury we don't care about you and your family automotive. So my husband and I were purchasing a used truck and we decided to trade in our 2011 Hyundai Sonata 2.0T this was in July. Well a week later we saw the Sonata that we traded in driving around town, well looked what popped up in the mail in August a bill for the Sonata. We called Hyundai finance and told them we traded it into Steve Coury dealership called Steve Coury and they said they sent a check. The next month September came along and we got another bill we called again and said we did not have the car also called Steve Coury again they said they sent a check. The next month October rolled around and guess what another bill once again called the finance company and Steve Coury. I had to drive down to Steve Coury with the repossession bill (on a car we didn't have anymore) and show them that the car had not been paid off and my husband's credit was on the line. The car did not get paid off until October 21st. They said don't worry his credit won't get hurt well guess what his credit went from an 800 down to a 602. We just recently purchased another vehicle from a different dealership and they told my husband that he was a high risk loan because he let the Sonata fall behind (when we didn't even have it). Now with our new car we have to pay an extra $2000 in interest because Steve Coury did not fulfill the obligation on time because that dealership has NO MONEY. I went to Steve Coury with all this information i.e credit report and all the bill's from Hyundai motor saying we were behind and the SALES MANAGER Greg Ray sent me away and said he could not help me on a problem that they caused. I had initially contacted a GM by the name Shad Leblanc and he said he would look into this and go figure he never called me back. SHAME SHAME on that so called business wrecking peoples credit then not doing anything about it. They are really nice to your face when you want to buy a car but if something goes wrong watch out cause they are your worst enemy. Please take it from me DO NOT go there it will be the worst experience you will ever have. Usually a lot of people buy car's to fix their credit this place will just damage it and not do anything about it. If only we had been warned ahead of time. This is my warning to all of you.
The salesman and finance manager were great, it's... - Yapper
The salesman and finance manager were great, it's what happened after the deal was done that I have a problem with. I received my payment book and had made my first payment and realized my temp. tag was out of date. I called the dealer and was told that they estimated my payoff wrong and I still owed them $2,700. They told me they would not release my registration until I paid, they also told me that if I didn't pay they would take me to court and sue. I am curently waiting for the court date, as they did file. I have no problem paying what I owe but not for there mistake and telling me about it after the deal was done and after I called them 49 days later. If I had just been told about the mistake before they cut the check to the bank for the payoff I would have never made the deal.