Great Experience - DemoPilot
I traded a 1999 Porsche Boxster on a 2017 Terrain lease. Tim Totaro was great to work with. The appraisal on the Boxster happened quickly and was more than fair. The three year lease was set up easily and I was in and out with my new Terrain in just a few hours.
Excellent - Joe Mansour
Great folks and very happy with the service. Omar and Winston were excellent. I called Omar the next day after I purchased the truck and asked him to show me how to use all the gadget I got in my truck. He was off but came in anyway and showed me how to use everything in the truck. Great service and excellent place to buy a truck. I recommend them to anyone who is looking for a vehicle.
New Purchase - SteveB
Went in because of a flyer we received about trading in our leased GMC Terrain we had gotten there. We had our same salesperson Ricky, who with the help of the sales team were able to get us out of our lease and into the purchase of the newer Buick Encore. They were all great to work with!
Best Customer Service! - gwilt
I've been looking for a specific used vehicle for 6 months. I've contacted several dealerships over this time to inquire about cars I've found online. I finally found the car that fit all of the specifications I was looking for online at Earnhardt GMC Buick in Mesa. I clicked on their "Create Your Deal" tab which walked me through all the questions a salesman would have asked. It was SO easy! The next morning when they opened, I received an email right away to talk to me about it. I explained that I lived 4 hours away and could not come in to look until the weekend. They explained why they could not hold it (because it is an older model used car), but explained that they could deliver it to me instead, for no extra fee! Wow! I already had my financing, so I didn't need to go through that process with them, but Tony was super nice and not pushy at all when he collected all of my information and asked if I wanted to include any warranties. The paperwork was completed within a couple of hours and then a time was scheduled for us to meet that same afternoon! Rip Rios delivered it to us and let us drive it and look at it without any pressure! He was super nice! It turned out to be just what I was looking for, so we signed the papers right there. I will definitely call Earnhardt's again when I am in the market for another car, new or used! I HIGHLY recommend them. I've never seen such outstanding customer service and friendly staff in any dealership I've worked with.
Quick service - Desertdawg
My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip.
Truck runs great and there was no issues one the trip home.
Very Nice Experience - caddylover
Bought a new CTS on June 16th and the experience was great. Working with Dan Boardman was wonderful. He took the time to go over the car's options and made sure he covered everything. I have to admit I dislike car buying but Dan made it extremely easy. Brad Burmeister is a hoot. Great sense of humor and made the financial paperwork a breeze. Both very nice people to deal with so I would suggest you ask for them. Coulter in Tempe is where my husband purchased his GMC truck, we came back and were not disappointed. I wanted to go to a dealership close to home, it is an added bonus that they are wonderful to work with.
Replacement Battery - Coddiwomple101
Our SUV needed the ACDelco Battery replaced. Naturally, it was one of the less common ones. Cameron in the parts department had to call numerous out-of-town places to locate one but was able to find it in the valley and get it to Flagstaff quickly. Shane and the other gentlemen in the service department changed out the batteries and had us back on the road in a few minutes. Everyone there went above and beyond to help us. They were great!!! Thank you!
Bait and switch. - Flaglady
BEWARE.... TIM'S AUTO GROUP
I WILL NEVER AGAIN TRY TO DO BUSINESS WITH TIM'S AUTO GROUP - TOYOTA, GMC, ETC... in Prescott.
I HAD A FIRM DEAL IN WRITING AND DROVE DOWN THERE TO EXECUTE THE SALE. I TOLD RAZ, THE SALESMAN, I WOULD BE THERE IN TWO HOURS AND HE PROVIDED DIRECTIONS FROM FLAGSTAFF.
WHEN I ARRIVED, RAZ SAID THE VEHICLE SOLD ABOUT 30 MINUTES BEFORE I GOT THERE AND PEOPLE HAD JUST COME OUT OF FINANCING WHEN I WALKED THRU THE DOOR.
SOME OTHER MANAGER NAMED BILL SAID "SORRY... YOU DIDN'T PUT UP A DEPOSIT" I TOLD THEM THEY DID NOT ASK FOR A DEPOSIT BUT KNEW WE HAD A DEAL AND THAT I WAS ON MY WAY. BOTTOM LINE.... NO DEAL AND A WASTED DAY.
This Dealership will not honor their work or GM Warrenty - SurpriseGilbert
Out of town and Truck needed work. Took my duramax diesel to the GM dealer in Bullhead to get fixed. Take it to dealer, get dealer warranty, right? The had it for 9 days, the bill doubled from what was approved. They told me if I wanted truck I had to pay. The replaced the wate rpump, injectors, glow plugs, fuel relay, hub, turbo tube, filters, etc.
I made it 100 miles and water pump went out on the highway heading back to Phoenix. Truck instantly over heated. Towed it to GM dealership in Phoenix. Had to show the GM dealership the invoice cause they didn't believe a GM dealer did such poor work. They had a different choice of words for it.
Two months later, truck is still down, I'm being told it needs a head job starting at $6,000.00 plus more if heads need replaced. All as a result of the Bullhead Dealerships poor work. I already paid $1500.00 to fix the rear plate leak, I was told was from the pressure build up from the bad heads and on my fourth water pump, all cause the heads were damaged as a result of the poor installation or the first water pump.
Guess what, The Bullhead Findlay GMC store refuses to fix anything. I contacted GM Customer care. The Findlay GMC in Bullhead told them that they never worked on my truck. I had to provide a copy of the invoices to prove the Bullhead Store did in fact work on my truck. I am now being told I am SOL and I guess GM warranty doesn't exist cause GM is not stepping up either to fix the truck.
Looks like I will never by a GM vehicle again if this is how they honor their warranty....
CREDIT THIEVES - Fordy
CREDIT THIEVES!!!!!!!!!! This establishment has to be a joke. They call it the Steve Coury FAMILY Automotive. It should be renamed to Steve Coury we don't care about you and your family automotive. So my husband and I were purchasing a used truck and we decided to trade in our 2011 Hyundai Sonata 2.0T this was in July. Well a week later we saw the Sonata that we traded in driving around town, well looked what popped up in the mail in August a bill for the Sonata. We called Hyundai finance and told them we traded it into Steve Coury dealership called Steve Coury and they said they sent a check. The next month September came along and we got another bill we called again and said we did not have the car also called Steve Coury again they said they sent a check. The next month October rolled around and guess what another bill once again called the finance company and Steve Coury. I had to drive down to Steve Coury with the repossession bill (on a car we didn't have anymore) and show them that the car had not been paid off and my husband's credit was on the line. The car did not get paid off until October 21st. They said don't worry his credit won't get hurt well guess what his credit went from an 800 down to a 602. We just recently purchased another vehicle from a different dealership and they told my husband that he was a high risk loan because he let the Sonata fall behind (when we didn't even have it). Now with our new car we have to pay an extra $2000 in interest because Steve Coury did not fulfill the obligation on time because that dealership has NO MONEY. I went to Steve Coury with all this information i.e credit report and all the bill's from Hyundai motor saying we were behind and the SALES MANAGER Greg Ray sent me away and said he could not help me on a problem that they caused. I had initially contacted a GM by the name Shad Leblanc and he said he would look into this and go figure he never called me back. SHAME SHAME on that so called business wrecking peoples credit then not doing anything about it. They are really nice to your face when you want to buy a car but if something goes wrong watch out cause they are your worst enemy. Please take it from me DO NOT go there it will be the worst experience you will ever have. Usually a lot of people buy car's to fix their credit this place will just damage it and not do anything about it. If only we had been warned ahead of time. This is my warning to all of you.
Worst car Buying/Leasing experience I have ever had. - steinbrandon
My experience with Van Buick/GMC has been terrible from the beginning.
The Buying Process-
When I saw an add for a special lease program for the Buick LaCrosse I went in to inquire. Knowing full well that the model I wanted was a model up from the add. I knew that the monthly payment and likely down payment would increase a bit. When I first sat down to discuss options with them I let them know that I was aware that it should be a bit higher. When they presented numbers the monthly payment had more than doubled and the down payment tripled. I was shocked to say the least. I felt like they were doing whatever they could to take advantage of me. After letting them know i was not interested, they went back and fourth multiple times with ridiculous numbers. I got up to leave when they finally gave me numbers that made sense. I agreed to lease the vehicle.
While in financing I was told about a new Warranty program. It was explained to me that this warranty would cover everything from oil changes and windshield wipers to all services that would be needed throughout the lease. I agreed and paid for the warranty.
At my 15,000 mile check up they let me know they need to change some fluids. I let them know over the phone that I had purchased that new warranty that should cover everything. The response from the tech was,great bring in the car and we will take care of it. After i brought in the car and they performed the services they would not give me the car back until I paid out of pocket for those services, as they are not included in this warranty. I was both baffled and upset that I was clearly lied too. I was told because these services were a suggestion and not a requirement that the warranty does not cover them.
I asked to speak with the manager. I was then brought into a room and belittled for not "Knowing Better". I was then told there was nothing he can do, I either need to pay or I can't get the car. After making multiple complaints to the GM I got a response from his assistant. They let me know they were sorry for the confusion and they would either refund my money but i had to keep paying for the warranty or they would refund the pro rated ammount for the warranty. Once again I felt like they were doing anything they could to make more money off of me. I never received a call or even an e-mail from the GM.
Turning the vehicle in-
I am now at the end of my lease. I received a letter from Van asking that I call to schedule an appointment to return the vehicle. I called on a Saturday to set up the appointment for the next day. I was advised to come in on Sunday at 10:00 AM and they could take the vehicle back. I arrived at Van at 9:59 AM and was told that I need to go to Van Chevrolet and speak to them as they handle all lease returns. I then go over to Van Chevrolet only to be told that they don't take leases back on the weekends only Monday through Friday. I was floored as it was Van that scheduled my appointment for Sunday.
I left very angry and went home. I called into Van Buick again requesting to speak to the GM. I knew it was not likely that he was working on Sunday but asked to be transferred to his Voicemail. I was first transferred to a sales person from Van Buick. Then transferred to the Used car department of Van Chevrolet. They then transferred me to the Van Buick Receptionits. This went on for another 10 minutes of transferes to and from different departments. I finally was transferred to the GM's mailbox. I let him know the issue and how upset that I was. I requested that I get a call back the next day on Monday.
It is now Friday and I still have heard back from no one.
From start to finish this was they worst car buying/lease experience from start to finish that I have ever experienced. I will never work with them again. I will also let everyone I know looking at a Buick or GMC to stay far as far away from Van as they can.