How buying a car should make you feel - Encore,julia032317
I had done the research on the Encore I wanted and the trade value of my old car. I had even gotten pre approved before stepping into the dealership. So I felt I was armed and ready for another battle of purchasing a new vehicle. I was fortunate to work with Tim Toturo, who recently retired from the military. Tim made the process feel like we were working together to make an honest deal, where my input and expectations were valued. I didn't like I was in a room of smoke and mirrors. Everyone was very nice, not pushy, and this was the best car buying experience I've ever had! What an impressive team, thank you!
Liberty GMC is great! - ninetyninepercent
I had the best experience at Liberty GMC! I highly recommend and ask for Matt Marlowe in sales... He is the best! As well as Michael in finance. Couldn't have asked for a better experience. I highly recommend them!
My first Service Experience - maxlanarags
I was met with a smile (didn't catch his name) and asked who I was to see (service mgr). My first time there, I didn't who my mgr is. He quickly found out and I was asked to wait just a couple of minutes. Raul then came out a few minutes later and I was on my way. The entire Heny Brown team is most professional, very knowledgeable and courteous! I was quoted an hour to an hour and 15 mins and was out of there in an hour and 5 minutes. Great job! I look forward to my next service appointment!
Wes Sherwin Repairs as promised. - Gordon
Recently while visiting the area from Canada we had an Engine light activate on our 2007 Saturn Ion. It turned out to be a general code for a transmission problem that was difficult to diagnose. As promised and after several tests and some components changed that did not correct the problem it was determined that the car had a faulty TCM with an intermittent problem. We were only charged for the actual repair that fixed the problem. This type of honest and reputable service is the reason I would and will return for any future service with Earnhardt Buick GMC. Thanks Gordon Shaw
Quick service - Desertdawg
My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip.
Truck runs great and there was no issues one the trip home.
Car buying made easy - johnandjens_acadia
Bill Moorehouse was great from start to finish. No pressure, happy to show me all of the options and then track down the exact vehicle, color and trim level vehicle that we wanted. We only took delivery last night but the 2017 Acadia Denali is exactly what we wanted!
A Sour Taste - Carguy94
My wife and I visited Jones Automotive in Wickenburg today to take a look at a used Honda CR-V. To begin, we had one of the best customer service experiences with Kelly, the contact for USAA members (we were searching through their used car buying program), and Brett, our salesman.
Kelly was extremely friendly and reached out personally to schedule an appointment after I contacted her about coming to see the car at around 10pm two days prior.
Brett was very kind and not once pressured us into considering another vehicle or making a purchase we didn't want to make. As a young family with a pregnant wife and a husband who's currently working and finishing a degree, we were looking for something within our price range with little to no hassle. While these two both demonstrated superb customer service, we had some issues with the dealership, as well as extremely poor experiences with the management.
When we arrived to look at the vehicle the CR-V had already been pulled to the front of the lot with keys in the ignition. Our salesman, Brett, greeted us politely at the door, and showed us to the car. However, when we opened the doors to the vehicle it was immediately evident that it had previously been owned by a smoker since it reeked of cigarette smoke and had multiple gashes and holes in the seats where somebody had put out a lit cigarette.
There had been no notice on the dealership's website that the car had been previously owned by a smoker, nor that it had extensive interior and sun damage. The window seals were rotted out, and there was scratch marks and holes in the front and back seats from cigarettes and what appeared to be dogs. As someone with a pregnant wife, there was no way we'd drive the vehicle off the lot while it reeked so badly, especially for the safety of our soon to arrive child.
A mild inconvenience, but the dealership offered services to ionize-clean the car, so we weren't ready to write off the purchase just yet, especially after the 1 hour drive.
After returning from our test drive we were given a quote for $10,100 out the door before factoring in any extended warranty. This seemed like quite a jump from the $8,450 listed online, and took us by surprise since we were attempting to make a cash purchase. However, we went back and forth on prices and I broached the fact that the car had significant interior damage as a reason to bring down the vehicle's price. Ultimately we offered $8,000 out the door with the inclusion of an extended warranty for 3 years.
By the end of the negotations before lunch management was unwilling to shave off any more than $200 from the final asking price. When we returned we had a short discussion and made our last conditional offer. My wife and Kelly had stepped out while the salesman spoke with his manager. The conversation I overhead was infuriating, condescending, and outright rude.
Our salesman was told that it wasn't his job to negotiate or try to take offers from the customers, but that his job was simply to, more or less regurgitate the price that they'd given him. He continued to lay into the worker in the middle of the showroom floor, only to then begin demeaning my wife and I. He began talking about what an "opportunity" we had to purchase the car, and insinuated that we were "too dumb to understand" and needed the prices laid out for us, all the while getting even louder. His charged words directed at both Brett, and my wife and I were clearly audible to anyone who would be in the main showroom area.
When Brett returned, the manager had the gall to try and say we were getting a bargain because they'd lowered the price to $8,495 from the "MSRP Price". We were told repeatedly that the online price was already a deal, when in actuality a simple search on Kelly Blue Book would reveal that $8,495 is just shy of the "True Market Value" listed for the vehicle in its condition with its current mileage. What they were listing as the current market value was not the cost of a used Honda CR-V, but what I can only assume would be the cost for a BRAND NEW 2007 Honda CR-V LX. We were extremely frustrated, and confused as to why they'd try to charge so much money for something that clearly is marketed at a lower cost in "like new" condition.
Then, you add on the fact that the car had a serious need for repairs and cleaning. Three of the windows had peeling tint, to remove the smoke damage would be near impossible without completely reupholstering the car, and almost every window seal needed to be replaced. That's not to mention the cosmetic damage on the interior and exterior from faded paint and scratch marks (presumably from the prior owner's dogs) that we overlooked. Yet they STILL wanted to charge us the full amount for the vehicle.
Unless such issues are addressed, Jones will continue to lose out on customers looking for a small dealership with a "big heart", just as they advertise themselves to be. We'll likely never do business with them again.
Replacement Battery - Coddiwomple101
Our SUV needed the ACDelco Battery replaced. Naturally, it was one of the less common ones. Cameron in the parts department had to call numerous out-of-town places to locate one but was able to find it in the valley and get it to Flagstaff quickly. Shane and the other gentlemen in the service department changed out the batteries and had us back on the road in a few minutes. Everyone there went above and beyond to help us. They were great!!! Thank you!
This Dealership will not honor their work or GM Warrenty - SurpriseGilbert
Out of town and Truck needed work. Took my duramax diesel to the GM dealer in Bullhead to get fixed. Take it to dealer, get dealer warranty, right? The had it for 9 days, the bill doubled from what was approved. They told me if I wanted truck I had to pay. The replaced the wate rpump, injectors, glow plugs, fuel relay, hub, turbo tube, filters, etc.
I made it 100 miles and water pump went out on the highway heading back to Phoenix. Truck instantly over heated. Towed it to GM dealership in Phoenix. Had to show the GM dealership the invoice cause they didn't believe a GM dealer did such poor work. They had a different choice of words for it.
Two months later, truck is still down, I'm being told it needs a head job starting at $6,000.00 plus more if heads need replaced. All as a result of the Bullhead Dealerships poor work. I already paid $1500.00 to fix the rear plate leak, I was told was from the pressure build up from the bad heads and on my fourth water pump, all cause the heads were damaged as a result of the poor installation or the first water pump.
Guess what, The Bullhead Findlay GMC store refuses to fix anything. I contacted GM Customer care. The Findlay GMC in Bullhead told them that they never worked on my truck. I had to provide a copy of the invoices to prove the Bullhead Store did in fact work on my truck. I am now being told I am SOL and I guess GM warranty doesn't exist cause GM is not stepping up either to fix the truck.
Looks like I will never by a GM vehicle again if this is how they honor their warranty....
CREDIT THIEVES - Fordy
CREDIT THIEVES!!!!!!!!!! This establishment has to be a joke. They call it the Steve Coury FAMILY Automotive. It should be renamed to Steve Coury we don't care about you and your family automotive. So my husband and I were purchasing a used truck and we decided to trade in our 2011 Hyundai Sonata 2.0T this was in July. Well a week later we saw the Sonata that we traded in driving around town, well looked what popped up in the mail in August a bill for the Sonata. We called Hyundai finance and told them we traded it into Steve Coury dealership called Steve Coury and they said they sent a check. The next month September came along and we got another bill we called again and said we did not have the car also called Steve Coury again they said they sent a check. The next month October rolled around and guess what another bill once again called the finance company and Steve Coury. I had to drive down to Steve Coury with the repossession bill (on a car we didn't have anymore) and show them that the car had not been paid off and my husband's credit was on the line. The car did not get paid off until October 21st. They said don't worry his credit won't get hurt well guess what his credit went from an 800 down to a 602. We just recently purchased another vehicle from a different dealership and they told my husband that he was a high risk loan because he let the Sonata fall behind (when we didn't even have it). Now with our new car we have to pay an extra $2000 in interest because Steve Coury did not fulfill the obligation on time because that dealership has NO MONEY. I went to Steve Coury with all this information i.e credit report and all the bill's from Hyundai motor saying we were behind and the SALES MANAGER Greg Ray sent me away and said he could not help me on a problem that they caused. I had initially contacted a GM by the name Shad Leblanc and he said he would look into this and go figure he never called me back. SHAME SHAME on that so called business wrecking peoples credit then not doing anything about it. They are really nice to your face when you want to buy a car but if something goes wrong watch out cause they are your worst enemy. Please take it from me DO NOT go there it will be the worst experience you will ever have. Usually a lot of people buy car's to fix their credit this place will just damage it and not do anything about it. If only we had been warned ahead of time. This is my warning to all of you.
The salesman and finance manager were great, it's... - Yapper
The salesman and finance manager were great, it's what happened after the deal was done that I have a problem with. I received my payment book and had made my first payment and realized my temp. tag was out of date. I called the dealer and was told that they estimated my payoff wrong and I still owed them $2,700. They told me they would not release my registration until I paid, they also told me that if I didn't pay they would take me to court and sue. I am curently waiting for the court date, as they did file. I have no problem paying what I owe but not for there mistake and telling me about it after the deal was done and after I called them 49 days later. If I had just been told about the mistake before they cut the check to the bank for the payoff I would have never made the deal.
Worst car Buying/Leasing experience I have ever had. - steinbrandon
My experience with Van Buick/GMC has been terrible from the beginning.
The Buying Process-
When I saw an add for a special lease program for the Buick LaCrosse I went in to inquire. Knowing full well that the model I wanted was a model up from the add. I knew that the monthly payment and likely down payment would increase a bit. When I first sat down to discuss options with them I let them know that I was aware that it should be a bit higher. When they presented numbers the monthly payment had more than doubled and the down payment tripled. I was shocked to say the least. I felt like they were doing whatever they could to take advantage of me. After letting them know i was not interested, they went back and fourth multiple times with ridiculous numbers. I got up to leave when they finally gave me numbers that made sense. I agreed to lease the vehicle.
While in financing I was told about a new Warranty program. It was explained to me that this warranty would cover everything from oil changes and windshield wipers to all services that would be needed throughout the lease. I agreed and paid for the warranty.
At my 15,000 mile check up they let me know they need to change some fluids. I let them know over the phone that I had purchased that new warranty that should cover everything. The response from the tech was,great bring in the car and we will take care of it. After i brought in the car and they performed the services they would not give me the car back until I paid out of pocket for those services, as they are not included in this warranty. I was both baffled and upset that I was clearly lied too. I was told because these services were a suggestion and not a requirement that the warranty does not cover them.
I asked to speak with the manager. I was then brought into a room and belittled for not "Knowing Better". I was then told there was nothing he can do, I either need to pay or I can't get the car. After making multiple complaints to the GM I got a response from his assistant. They let me know they were sorry for the confusion and they would either refund my money but i had to keep paying for the warranty or they would refund the pro rated ammount for the warranty. Once again I felt like they were doing anything they could to make more money off of me. I never received a call or even an e-mail from the GM.
Turning the vehicle in-
I am now at the end of my lease. I received a letter from Van asking that I call to schedule an appointment to return the vehicle. I called on a Saturday to set up the appointment for the next day. I was advised to come in on Sunday at 10:00 AM and they could take the vehicle back. I arrived at Van at 9:59 AM and was told that I need to go to Van Chevrolet and speak to them as they handle all lease returns. I then go over to Van Chevrolet only to be told that they don't take leases back on the weekends only Monday through Friday. I was floored as it was Van that scheduled my appointment for Sunday.
I left very angry and went home. I called into Van Buick again requesting to speak to the GM. I knew it was not likely that he was working on Sunday but asked to be transferred to his Voicemail. I was first transferred to a sales person from Van Buick. Then transferred to the Used car department of Van Chevrolet. They then transferred me to the Van Buick Receptionits. This went on for another 10 minutes of transferes to and from different departments. I finally was transferred to the GM's mailbox. I let him know the issue and how upset that I was. I requested that I get a call back the next day on Monday.
It is now Friday and I still have heard back from no one.
From start to finish this was they worst car buying/lease experience from start to finish that I have ever experienced. I will never work with them again. I will also let everyone I know looking at a Buick or GMC to stay far as far away from Van as they can.