Fantastic sales consultant - Kelsey
Fran Oliveraz is a fantastic sales consultant. She is funny, friendly, knowledgable and punctual. Fran made shopping for my new car a breeze! It was the most pain free car buying (leasing) experience of my life. Love the new wheels!!
Minorities Beware!!! - sjohnson
My husband and I went in to look at a Lexus. We just came from the Mercedes dealership where we were treated very well. My husband's credit score was great, he had a solid job and was making regular payments on his previous vehicle. Well, all that didn't matter because we are African American and my husband was told that he couldn't get a Lexus because his student loans were in deferment. It didn't take us too long to figure out why we were rejected for a car and a few days later got the same car from another dealership with no problems.
Great service department - continues to exceed expectations - Rocco
Purchased our Lexus LS430 at Earnhardt and have been very pleased with all services performed at the previous location as well as this brand new large accommodating location. Josh in service has taking care of us since the purchase of our Lexus and provides excellent service. Dependable, high quality work performed along with clear explanations of all service options including options to save the customer money!
Excellent detailing center. Chuck exceeded expectations on scratch repair and we will now be scheduling a complete detailing for a very affordable price. Service coupons offered to save additional costs.
Highly competitive service pricing matched with excellent service and a very friendly staff.
A family owned dealership. Highly recommend
New battery - Chuck
Great customer service was extended by "James" in the parts and service department. I needed a new battery for my ES 300. The car is garaged and collects dust and the security system kills the charge if I do not disconnect cables if it is to be stored for an extended time period. James was very polite and honest in handling my purchase of the new battery.
Recent service visit - Guym
I must say I was extremely disappointed with my recent service call at the Lexus of Chandler dealership. I assumed a dealership would operate with the highest standards of integrity and professionalism, however, I left feeling cheated and definitely not satisfied with the service.
I brought my 2012 Lexus ES350 in to check on 2 potentially major issues and 1 relatively minor concern. I was hearing a noise coming from the wheel area of the vehicle, there was vapor coming out of my air conditioning vents periodically and the oil maintenance light had come on just a couple of days after an oil change.
I was asked to accompany the shop foreman on a ride to identify the potential problems, which I did. The shop foreman told me the problem with the wheel noise could potentially be my tires. A very small amount of vapor came out of the air conditioning vent during the ride which I pointed out to the shop foreman. He said that was caused by the humidity in the air. That did not really sit well with me since I have owned a 2000 Lexus ES300 for 5 years now and vapor has never come out of the vents. The oil light was reset and that was it. When I looked at the summary I received it was stated "unable to duplicate concern at this time. Concern may be normal depending on weather condition. Recommend duplicating condition for shop foreman." However, anything coming out of my a/c vents other than cool, clear air is not normal nor acceptable. Now that the vehicle has been returned the vapor is now more frequent and much thicker which is quite alarming.
I have an extended warranty which will expire soon and I would like to get this problem taken care of before it expires. I got the distinct impression the dealership did not want to perform any repair work under the extended warranty which is extremely disappointing to say the least. I was charged the $140 diagnostic fee and I still have the problem that I originally came in with. This is a very unprofessional business practice and totally unacceptable. I now have to go to a different dealership, possibly pay another diagnostic fee and get the problem resolved. I will never take my vehicle to your dealership again and will recommend other Lexus owners do the same.
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