Great Service Experience - SamMerritt
I called Camelback Ford to schedule an appointment to have 2 key FOBS programmed for a truck I just purchased. Within minutes of scheduling an appointment, I had an email and text confirmation with the day, time and service advisor. I arrived as scheduled, Justin took care to the paperwork as soon as I arrived and the truck went back for the work. EVERYTHING was smooth as silk during the visit, and Justin was friendly, professional, knowledgeable and took care of everything.
Outstanding from start to Finish. - Junior
I just want to say how great the experience Philip Rush and John Stevens made of purchasing our 2017 Continental was at Fiesta Lincoln. We never once felt pressured or herded into making a selection or purchase that did not fit our needs and wants. As this vehicle was for our 30th wedding anniversary, we wanted it to be very special. We test drove makes and models from Cadillac, Volvo to BMW. The Continental always stood out. So when the lot did not have what we needed in color and specs and we decided to order a Lincoln, they still made us feel like VIP's keeping us up dated and guiding us through the process. Everyone there was always courteous and welcoming, and we have never had buyers remorse and feel we have paid a fair price and got great value. In fact we get so many questions and positive remarks about the vehicle. It is proudly and shown off any chance we get. I have never bought a Lincoln before but after our experience with Fiesta Lincoln from sales to financing our next purchase will be one, an MKZ or MKT.
Simple 100,000 spark plug change gone bad - DSS123
We brought our truck in for the 100,000 mile tune up thinking it was the right way to do it. Bad choice. We always did all of our maintenance because of the horrible experiences our friends had plus my husband is a mechanic but I talked him into letting the dealer do the work this time. BIG MISTAKE!
We have never in the 43 years of driving a TRUCK, or vehicle for that matter, had one blow a spark plug. Not only did the spark plug blow it ripped the boot right out. One hundred for the boot and one spark plugs. To top it off they had the nerve to say that this particular year truck was known for doing this because of not enough air flow in the engine compartment. Both my husband and I knew that they were FOS. The dealer said that it required a kit to fix it but my husband wanted to try it himself because he was sure all it needed was a hela-coil plug and boot. Well when he tried to put the plug in he knew that the hole was to big so he called the dealership. Again he was told that it required a kit and it would be approximately 400.00to fix. Unbelievable, 458.00 later. They charged us for three hours of labor plus they said they had to put it on their machine which we could have done ourselves and then come to find out that there was NO KIT, just a heli-coil. Total cost 558.00 to put a heli-coil, spark plug and boot on our vehicle. Fact is that whoever did the maintenance on the vehicle the first time either over toqured, stripped or didn't get the plug put in correctly. I spoke with Corporate headquarters customer service line and they said that they had NO RECALLS OR RECORDS OF THIS VEHICLE THROWING SPARK PLUGS. So what does that tell you. Overpriced and dishonest.
FORD EDGE SEL - Debra Wagner
Mark Appel, The General manager was a great help with my handicap husband getting us in the right car to fill our needs. We saved on state tax plus Globe has no city tax which was another savings.
We got a great deal and recommend MCSPADDEN Ford to everyone who is looking for a new car or truck.
2003 windstar - Beth123
I told them what to check my fuel pump because sometime I hear the fuel pump power up. They call me to come and pick up my vehicle. I got there and did the same thing. It would not start
Simply awful - eric sterling
The service that I found at this dealership was absolutely atrocious. Charles Landis was my service advisor and I repeat was my service advisor and would not fix the problems that I had with the car that I bought from that dealership. He just kept poo pooing me as though nothing was wrong and it was all in my head. I ended up taking the car to another Lincoln dealership, Camelback Lincoln comma and they found the rattling noise for me and work diligently to make sure that they replaced all the parts they were causing the noise as well as found the technical service bulletins that were out on my car that would have corrected the situations that I had. If they had only looked at the Oasis on the vehicle they would have seen that these issues were covered and how to correct them. I wouldn't take a tricycle to this place to have them put even air in the tires.
Tates Hobrook Service can't fix anything - WRANGLERJEEP
I took my Jeep into Tates to have repaired. They kept it for over a week. They put all different types of new parts in it. They told me after a week it was fixed. I picked it up only to find it was doing the same exact thing. They have NO IDEA what to do to repair the problem. I spoke to Rick Berry their GM about it. He is very arrogant and wanted to keep throwing parts at it.DO NOT USE TATES FOR ANYTHING
We dropped in to test drive a Fusion Hybrid but did not... - leoret
We dropped in to test drive a Fusion Hybrid but did not like that style so Mike steered us to a C-MaX Hybred which we had not researched. We did some quick research on our iphones and concluded that this might be a good alternative. We had already tested the Toyota Prius. While Mike brought up a new C-Max for us to drive he let us look over a pre-owned 2013 C-Max SEL with 2118 miles on it. After driving the new C-Max we were very impressed with the power and handling and the fit and finish. Mike left us alone while we conferred and we decided to make a cash (what we thought was low) take-it-or-leave-it offer directly to the Sales Manager Tommy. To our surprise he accepted and we drove away a few hours and lots of paper work later.
Most importantly, we love this car! It is a luxury car in every aspect. The number of safety features is nothing short of amazing. It is quiet and rides like a big car. We are still getting used to the hybred aspect of the quiet driving especially while stopped. But with only 2500 miles on it we are getting 40+ MPG. It is a pleasure to fill the 13 gallon gas tank.
Took Ford Truck to the Steve Coury Ford Service Center... - sindaz7
Took Ford Truck to the Steve Coury Ford Service Center for an issue with power loss going uphill only - truck ran absolutley great except for a small power loss going uphill. Brought truck in at 8:30 am on the 12th at approximately 3:30 pm in the afternoon I was called and told that we had serious issues with our truck and it was going to cost a lot of money to fix. I was told that both catalytic converters were completely shot and needed to be replaced , that there was low compression on cylinder 5 and the truck most likely had a bent rod. I inquired about how they know it has a bent rod and told they would have to tear the engine down to figure it all out for sure . I asked for some quotes about just replacing the catalytic converters and was told a few thousand dollars but that they would shop around for some off market catalytic converters and call me back tomorrow - by 4:30 the next day I had not heard back from the service department and so I called and was told that the man (Mark) whom was helping me was out because his daughter was sick . I proceeded to go to dealership the next morning at 9 am and was greeted by the manager - Billy (female) whom I asked to get my truck at which point she said they needed to put it back together and it would be ready soon and went over again what we should have done - then brought us back to the mechanic who proceeded to tell us we would need to replaced engine at around 6,000.00 or more not to mention another 2,000 for catalytic converter replacements at which point we argued with him over how it could be bent rod and could it not just be the catalytic converter causing the issues (we had done extensive research and knew it could ) he said no that there was severe engine issues and it would not just work, we also asked how spark plugs looked and he said they were perfect - that they had just replaced them 40,000 ,miles ago - which we knew of course - we left the dealership with our truck and it was running soo badly we had to literally stop it at another mechanic and barely made it. NOW I called immediately and said what happened to my truck , I brought it to you running fine except for uphill and now it is stalling , front end shaking and jumping to the point of barely driving - the manager then said I will have the mechanic call you - he did and said oh its probably the cylinder 5 issue and when I said no way this was not the way we brought it in he was very rude and said well I don't know and when I said I was going to speak to managment he said whatever and hung up.
the mechanic that we ended up at called me within hours that day and stated that they actually tore everything down and could find no low compression on cylinder 5 or any others for that matter - actually did all compression test and checked everything on truck - literally a laundry list and that only the left catalytic converter was bad - the right one was perfect. The next morning he called me with a quote to replace catalytic converter , spark plugs as they were very worn (but Ford said they were great- I have pictures and my spark plugs they were not great), and clean the fuel injection system - $1900.00(a screaming deal considering they also did hours upon hours of diagnostic work to make sure nothing else wrong.
the next morning we picked up our truck to find it running absolutely amazing - no bent rods, no engine replacement , no 2 catalytic converter replacement - IT IS RUNNING BETTER THAN IT HAS SINCE FORD LAST DID A TUNE UP!
I called Ford - spoke with manager - BIlly again and she was very defensive and could not figure out how there was soo much of a difference and why we were told all of these lies---- IN SHORT STEVE COURY FORD SERVICE CENTER IS A SCAM AND WILL LIE AND CHEAT YOU AND BREAK YOUR VEHICLE - I HAVE ALL OF THE PROOF IN THE WORLD AND WILL NOT STOP JUST TO MAKE SURE THEY DON'T SCREW EVERYONE ELSE WHO BRINGS THERE VEHICLE IN .
DO NOT TRUST ANYTHING THEY TELL YOU - GET A SECOND OPINION !!!!!
still no response from Billy the service department manager or anyone and truck is still running great after slight repairs as listed above