Awesomeness! - janeli
Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate tehm for that. I recommend Encinitas Ford.
Amazing Experience with Ken Grody Ford - BigDog3993
Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting ready to go into retirement and travel the U.S. and needed to buy a truck to pull our 5th Wheel trailer, so we went into Ken Grody Ford in Carlsbad. We ended up getting exactly what we were looking for which was a brand new Ford F-250 Lariat Crew Cab 4X4 (diesel) and couldn't be more pleased. Every aspect of our experience at this dealership was an incredible. From the moment we arrived at the dealership we could feel the difference. Ian Schoenberger was our Sales Consultant and his friendly, pleasant demeanor instantly put us at ease. He was extremely professional and had an extensive background and knowledge of trucks, there towing capacities, capabilities and limitations. His vast experience in this area coupled his understanding of the vehicles we were interested in was exceedingly beneficial to us and helped us greatly in making the right vehicle selection for our needs. There was No Sales Hype, No Pressure, just a true willingness and desire to educate and help us in any way possible; it was really a breath of fresh air!
During our visit we also had the very distinct pleasure of meeting and getting to know the Co-Owner and Vice President of Ken Grody Ford, Kurt Maletych. This guy is the Genuine Article! Over and above being one of the nicest people you would ever want to meet, he also has a true desire and real commitment in making sure ALL of his customers have the absolute best Car/Truck buying experience possible. I've been to several other dealerships in San Diego and none of them are even in the same league with this guy! (When was the last time you were at a dealership and the owner walks over and greets you and spends time with you?)
The specific truck we were looking for wasn't readily available at his dealership, so he took a personal interest in our quest to help us find it. After an exhaustive search, that was no small undertaking, he was able to find a truck with the specific color combination we desired, the options and appointments we were looking and had it for us in just a couple of days. "He" made it happen!
Ken Grody Ford exceeded our expectations in every way possible! Thank You Kurt and your entire Staff; You guys are Amazing!
Tim & Sylvia F
Great experience! - H-Dain
Purchased an F150 from Toyota of Escondido and it was a great experience. Eric Ramos and the team were great to work with. I would highly recommend his dealership.
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Great Experience - Joseph Napolitano
So I headed to North County Ford with very specific cars in mind from their website. Aaron Thrailkill intercepted me as I wandered the lot. As often when, when shopping for cars, I provide very vague price ranges and interests to check the salesman's integrity. Sure enough Aaron took me to four cars which included my top 3. He was courteous and honest about what he knew and his inventory. A true professional. We test drove all three and he had a great attitude about the process. One was at my price limit, two were in range. When we finally sat down to discuss numbers he was prompt and understanding when my wife called. Immediately gave us privacy without hesitation and was very upfront when our call ended and negotiations began. For the higher priced car I wanted to see if he would lead me on. He never did. He promptly took my offer to the manager and returned with our ranges. We were just out but he made the process quick and respectful. On the other vehicles we found common ground and he worked hard to get my price locked in. Long story short, in half the time we found a great deal for everyone, agreed on terms and the sale was going into the books. Great story but I have to shout out to the other salesman who were kind and engaging while Aaron was busy preparing the cars for test drives. Their was little incentive for them to be so kind but I felt engaged and welcome by their entire staff especially Karl in Finance who was just a hoot to talk to and hang out with. Thanks for making this a great experience and landing me into the car I wanted at the price I wanted.
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Attempted rip off - jon r
made appointment and took truck in for Driver side Blendor issue. Had declined their offer on line service appt site recommendation for full tune-up.
Was called to confirm that I requested a PASSENGER side Blendor repair as well as a full Tune. ( They had done it 2000 miles ago. Do they keep records??)
Then, i was charged $135 diagnostic fee to tell me that it would cost $1200 to do a repair that I had previously had done at a Ford dealer in Colorado on the PASSENGER side for $500!
Mark Bradley is an incredible salesman - kennychunk
I purchased my Ford F150 Aug 31 2015 two weeks after Mark joined Perry Ford. His unique quality as a professional sales person is very rare and it is one of the features that sold me on buying my new truck. The entire experience of purchasing my truck was smooth except for one issue where another person higher up on the food chain made a mistake with one of the rebates and Mark was there to correct the mistake. Secondly, he found a small scratch on my truck and made sure it was fixed before I took delivery. He is a quality person and if he does make a mistake he is willing to admit it and then do what's necessary to correct it. In my book Mark is a stand up guy and I would happy send my friends to him because I know he will take care of them.
To PayAttentionSD I'm not sure what really went wrong with your car buying experience but that was not me experience.
Awful!!!!! - tracy2211
Don't arrive early for your appointment time and god forbid you better know the name of your service consultant or you will sit there as I did for at least 20 minutes and there were no other cars waiting. I railed at Russ, the service manager, who didn't seem too distressed at how long I had waited. In fact, I called a friend who works at another Penske dealership, and she said, oh they keep me waiting when I bring my husbands car in and I work here. Never again!!!!! I"m trained in Ritz Carlton Platinum Service and I can tell you this place is awful. The only reason for the one star is the consultant Dave, who had the courage to help me, or drew the short straw. He was very smart and kept quiet and nicely told me where to sign. Smart man!! Then I waited so long for a shuttle I had to call work to come and get me. Total time when I finally got out of there was over an hour. I work and don't have the time for this incompetent, uncaring service. I will be taking my car back to Bob Bowen who has me in and out in 15 minutes. My lease is coming up on my car and I can tell you I won't be buying anything from this dealership. The next morning during our Platinum Service stand-up meeting I used my experience as how not to treat people and recommended they avoid this dealership.
Bought a used car horrible experience - Moma2
Bought a used car from this dealership. Car had an issue with back hatch dealer was suppose to fix. Four weeks later after a few early morning trips to the service they couldn't figure out how to fix it. I was told I could take it somewhere else and the dealer would pay half... seriously??? Today I just received a letter from the DMV stating I had no proof of insurance from the dealer and if I didn't show I could have my registration suspend!!! I put insurance on the car before i left their lot, per their suggestion. Crappy place to buy a car..or to get a preexisting issue fixed.