Amazing Experience with Ken Grody Ford - BigDog3993
Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting ready to go into retirement and travel the U.S. and needed to buy a truck to pull our 5th Wheel trailer, so we went into Ken Grody Ford in Carlsbad. We ended up getting exactly what we were looking for which was a brand new Ford F-250 Lariat Crew Cab 4X4 (diesel) and couldn't be more pleased. Every aspect of our experience at this dealership was an incredible. From the moment we arrived at the dealership we could feel the difference. Ian Schoenberger was our Sales Consultant and his friendly, pleasant demeanor instantly put us at ease. He was extremely professional and had an extensive background and knowledge of trucks, there towing capacities, capabilities and limitations. His vast experience in this area coupled his understanding of the vehicles we were interested in was exceedingly beneficial to us and helped us greatly in making the right vehicle selection for our needs. There was No Sales Hype, No Pressure, just a true willingness and desire to educate and help us in any way possible; it was really a breath of fresh air!
During our visit we also had the very distinct pleasure of meeting and getting to know the Co-Owner and Vice President of Ken Grody Ford, Kurt Maletych. This guy is the Genuine Article! Over and above being one of the nicest people you would ever want to meet, he also has a true desire and real commitment in making sure ALL of his customers have the absolute best Car/Truck buying experience possible. I've been to several other dealerships in San Diego and none of them are even in the same league with this guy! (When was the last time you were at a dealership and the owner walks over and greets you and spends time with you?)
The specific truck we were looking for wasn't readily available at his dealership, so he took a personal interest in our quest to help us find it. After an exhaustive search, that was no small undertaking, he was able to find a truck with the specific color combination we desired, the options and appointments we were looking and had it for us in just a couple of days. "He" made it happen!
Ken Grody Ford exceeded our expectations in every way possible! Thank You Kurt and your entire Staff; You guys are Amazing!
Tim & Sylvia F
Awesomeness! - janeli
Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate tehm for that. I recommend Encinitas Ford.
Awesome - Monkey55
Jimmy helped me pick out a new F-150 and made sure I got exactly what i was looking for in every way. Beyond that, he took very good care of me in dealing with the paper work and made it an easy process. He also helped my parents find a mustang they liked and they have nothing but good things to say as well. Highly recommend, if your looking for a ford, look for Jimmy!
Top Reviewed Specialists At This Dealership
Never been treated better. - Bronzit
Never been treated better. Nick Mathena treated me so well, that I can' wait to return for my next service! I strongly recommend him! Bravo, Nick.
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Great service! I love my car! - New Life!
I was dreading having to go to a dealership to get a car but when I arrived at Penske Ford & met with Bob, he made it all so easy, simple & pleasurable! Thank you, I love my new 2017 Ford Fusion!
Horrible Service - jbmlr
We took our the car in because half of the time it was sputtering, dying at stops and overheating when it was acting up. They took a few days and called and said it was the timing belt. The cost was $1073, and we picked the car up. On the way home it acted up for a short period of time and we took it back the next day because it was still acting up - worse than before. So, they did a compression check on the engine and could not find the problem. Brent asked to keep the car until another mechanic could look at it on Tuesday, this was Thursday. They offered us a loaner car, which we picked up on Saturday.
Tuesday we get a call from Brent and he said the wiring harness looked like it was wired wrong and they wanted to keep the car for another day to make sure it fixed the problem. On Wednesday, Brent called and said he felt $212 was a fair price for the repair, and they wouldn't charge shop fees.
Wednesday evening we went into the dealership and spoke with Brandon Anderson, a service manager, and explained the situation. He listened, said he wanted to talk to the mechanic and would get back to us on Thursday, and we should keep the loaner car until then.
Thursday, Brandon called and said that the timing belt was worn and would have had to been replaced eventually, and offered us a free tire rotation and oil change.
So, a simple $212 repair ended up costing us $1285. We will no longer recommend this place for service and will be looking for a new car somewhere else later this year.
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Terrible - Mtblock0589
So this has been an issue for over 2 months with this dealership.
Traded in my Subaru on October 26, 2016. Eric, the sales guy: awesome. He's the only person there that actually cares about the customer. So after I traded in my car, that's when the issues started. They hit my credit 12 times with 12 different banks before they finally say, "enough, lets find a bank for Michael and stop hitting his credit." After getting the payoff from Subaru of $26,447.00 that's good til November 19, I'm good as of November 15/16 after chad in finance along with Mauricio saying to me and my girlfriend we got you don't worry, it's taken care of.
Fast forward to now, I am being told from chase last Wednesday that there is still money owed on my car because perry did not send in the payment until November 23, 4 days after the deadline with no one checking the payoff should they go past November 19. Instead of getting a new 10 day payoff amount back in November, they go by the seat of their pants and say oh well, let the customer pay.
I am having to pay the interest and outstanding balance on a car that I have not had for almost 2 months now, and they decide to tell me this 3 days before the 30 day overdue deadline, which will severely impact my and my girlfriends credit.
I am being also told that, since they screwed up with the payoff, that I either pay the amount that's overdue for that time, or they sue me for it. Bob, the sales manager, is basically telling me, "it is what it is, either you can pay that amount, or we will take you to small claims."
I will never trade in my car again, and especially not to perry ford, after being extorted for a payment on a vehicle that is sitting for sale on their lot and after being sent a check a few weeks ago for the overage amount that they supposedly paid on my trade. They are rude, ethically and morally irresponsible and expect their customers to pay for their mistakes. I want the money I had to pay back, or I will be sending an invoice and send to collections the amount that I had to pay for this mistake. If there is anyone who is smart enough to stay away from this place, do so immediately.
I also don't appreciate the extortion that bob has threatened me with.
LOW INTEGRITY - JayNelms
LACK OF TRUST AND HONOR. Out of the 16 Years of vehicle purchases THIS HAS TO BE THE WORST DEALERSHIP. The art of the BAIT AND SWITCH is a learned and trusted technique with their staff and managers alike. I purchased my 2016 Ford explorer Platinum from them on 1/21/2017 through Ron Allen as my salesman and Klayton Belden as the sales manager. Ron Allen was a really great guy to meet.
OK, First It was a little concerning that they offered 14K below blue book on the first offer for my trade in. Absolute insult and a Display of ignorance off the get go. Once negotiations followed and I got them within my set number range that I had. We pursued with the purchase. Ron Allen had stated that it was a Demonstrator vehicle in which the Owner Paul leader’s wife had driven prior to being placed for sale on the lot. Sky Link and paint and fabric package they were going to include in this purchase. Great!!! Everything was going smooth. I get into Finance to consolidate the paperwork with Joshua Pratt. This is where the up sale came in. Was able to fight off the larger prices on warranty and service plans until the numbers kept falling. In which I then pulled the trigger on. Now paperwork signed and I’m out the door. Entire process took 12 minutes. Should have been my first concern at the quickness of this part to that I would then notice errors on what was an alleged trusted business transaction. Let’s get back to this part later. He was able to recoup some loss.
Once I got the vehicle home to show my friend I lifted the hood to display the Ecoboost engine. To my shock. The engine had NO ENGINE COVER on it (See attached pics). Must have been cannibalized to place on another vehicle. Along with a primer deep gouge on the lift gate. Also included in this lovely sale was Mrs. Paul leaders (Owners Wife) CD collection and personal paperwork in the console and storage tray. Along with their home garage door opener. Once I did a closer look at the car, it had never even been cleaned they literally rinsed it off and slapped armor all on the tires. Literally pushed out the door. Another number sold, on to the next soul. A few days later I had a few fuses blow out that limited some options, in which I had replaced. Now about 10 days later I get a ticket in the mail saying my trade in vehicle (Mercedes) was downtown San Diego and had received a parking ticket. Expired Meter. (See pic) I took that ticket directly to El Cajon the next day and Klayton Belden (Owners Grandson) states he had just gotten the ticket and paid it online. 11 days after the fact. Have to love the Sketchiness of the Grandson joy riding the trade in. Get ticket and forget it.
Now back to the paperwork….. So then something told me to screen back through the paperwork to see if they tried any other tricks…SURPRISE!!!! They had charged me for the SkyLink , paint and fabric protection NOT saving me $1,394.00 as stated by Ron Allen. And there was the Recoup of money. In which my SkyLink was never activated as well. Best $795.00 spent, right. Death by 1,000 paper cuts.
This entire experience has been very disappointing and amateur on all levels Possible. I should have checked Yelp and dealer rater prior to my Business here. It shows a terrible track record to this trend and many others. It concerns me how Paul Dyke and Bobby Morales still hold management positions at El Cajon Ford with the blatant loss of customer fidelity displayed online media. I bought one of their top model vehicles. Imagine if you buy a standard or mid-level vehicle from them. SCARY to think about that experience. Try Kearney Pearson FORD. Their reviews are a lot higher and seem to display integrity.
I contacted Bobby Morales, Internet Director and he worked with me to refund my service plans and Paint and Fabric package. He expressed his apologies and I kept the extended warranty due to being transferable within any Ford service center. But happy to cut strings with El Cajon Ford and moving on.