Jennifer was patient, understanding and professional - Fred S
I entered the dealership with absolutely no intention of buying. I have always tried to avoid the high pressure, "swap meet" sales techniques used in dealerships. Jennifer offered me professionalism without any of the high pressured sales pitches. She merely showed me what I was looking for and answered all of my questions surrounding the new technology found in these new vehicles. I was upfront with her and thus, she knew I had no intention of buying a vehicle that day. I had already researched and new they would not offer me the price I wanted, but they did. In the end, I purchased the car from Jennifer and have never been happier. She is an excellent salesperson and I would recommend to anyone interested in finding a new vehicle to request her as their sales representative.
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Internet Sales Consultant
The entire team was focused on us from start to finish. - Smoke
Leon Fisher was instrumental in helping me make the decision to buy a new truck. His knowledge level was good and what he did not know he found out instead of giving me bad or misleading information. He also came in on his day off to ensure I received my new truck in pristine condition and explained every detail and accessary on the truck. I would recommend Leon to anyone looking for an honest and genuine sale representative. The entire team was friendly and relaxed making this experience an enjoyable and memorable. Great job to the new general manager Josh Irvine for taking the time to understand and ensure my concerns and questions were answered. I have been looking for a dealership I could trust and depend on sense moving to Escondido last year and I have found that dealership. Thank again.
Awesomeness! - janeli
Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate tehm for that. I recommend Encinitas Ford.
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Excellent buying experience! Couldn't be any happier! - metz714
My wife and I recently purchased a new F-150. Clint and James worked together to get us the perfect deal that stayed within our budget and got us the truck we loved. Not once did we feel over pressured or anything. From start to finish it was easy. The finance department was quick with the paperwork and at the end of the day, everyone made sure we were good to go and had no questions. Clint and James definitely earned my business the next time I am in the market for a new car. Thanks once again
Worst Customer Service of all time - ST51
I went in to get a recall and oil change for my focus ST on Monday 5/22 at 10:45. I had an appointment with Shannon and they said it would be done at 2pm. I had to call at 4:05 to find out if my car was done or if they would get a hold of me. I get a voicemail at 4:30 saying they would need to keep the car to finish up some of the work because they had a hiccup. They would take care of it tomorrow and if I had a question to call by 5:30.
5/23 I called around noon to find out if it was going to be done. I get a call at 2:17 to give me an update and to give her a call before 4pm. Again... about an hour window to call back. I called back and left a message with her and the service manager to get an update. nothing.
5/24 I call at 4:03pm to see if I can pick it up and leave her a message.... call right back and leave the service manager a message. I get a hold of the receptionist who told me she was sick and she would have the service manager call me back... nothing.
5/25 I call at 11:49 and leave her a voicemail. Left another at 11:53 for the service manager.
I call back at 1:09 and demand to talk to someone. Shannon gets on the phone and I ask whats going on.. she said, "she left me a few messages"... I said, "after I called you and only on monday and tuesday... nothing yesterday or today. It was supposed to be done days ago and you haven't updated me or anything." She said, "the entire computer system shut down and it won't be ready until hopefully the end of JUNE!" WHAAAT! I was told monday and then overnight a part and now its late june and you guys haven't let me know or tried to offer a car in the mean time? My buddy had to drop me off multiple times and use his car since I work sales. She said good news I did the paper work to get you a rental, you can go to hertz and put a 50 deposit down and get one until its fixed.... I was shocked... You don't need me to come in or get this figured out? nope.... I said ill be right in.
Talked to Scott the owner who was very nice and cordial, but couldn't help with compensation, but gave me the number for ford to call later....I told him I had already planned on doing a performance package and bought some oil packages. He said after I get it back he would try and help do it at cost if I was still interested. Save a couple hundred bucks if I do, but doesn't really help the next month or if I don't do it. He asked if I had a rental car and I told him what she told me... He said he would be right back and get me one. Hertz didn't have any on hand and would be an hour to get one.. They have a F-150 in the meantime. I said fine, until they have a car that will work. He walked me over and I heard the service manager say xxxx, it doesn't have gas. He told a guy to go ASAP and get it done in 5 minutes.... In the meantime I asked parts about the Performance upgrade they had on ford website and he had no clue what it was or what it cost. I asked service and they told me to go to parts. I guess nobody knows the parts they sell and what seemed like a pretty easy question as far as to what they normally charge.
While I was waiting I wanted to check on my car and get my house key. She told me where it was and I find it outside with the windows down! I asked her and she said they bring it in at night.. I said the windows are still down most of the day and is going to be for a month! I go back to talk to Scott the Owner that the windows are down and it's been almost an hour with them only saying it's getting gas. It's less then 3 minutes away to the station! He says ok.. I walk back over to service and he comes in to figure something out with the windows. They will find a way or put it inside across the street. Ok fine.
I finally get the loaner truck and go home. I call the number and it's the wrong number. I call back and he's already gone, but they found the mistake. Last number was written wrong. I call ford to let them know what's going on and see if they can help compensate the time im missing with my car and for everything else. I tell him they set it for Monday and they just told me it will be until July for them to be able to replace the ECU and the owner told me to call you to see about compensation since I will be without my car and all of the trouble. After a few minutes he says he will confirm with Ford and get it figured out. He introduces someone and ITS NORTH COUNTY FORD TO SET AN APPOINTMENT TO GET THE RECALL FIXED!!!! She said I don't know why he forwarded you then. I call back and there closed now... UNBELIEVABLE!! They didn't do a single thing right. Other then the owner... nobody else seemed to think this was a big deal and were terrible at getting things done or at least letting me know whats going on and I was right next to them almost the entire time. One of the worst experiences ever and we have at least a month to go. Outrageous! As I was leaving I hear them talk about the same recall to someone else and didn't mention it could go wrong....WOW!
I understand things go wrong with a car, but the communication and way this was handled was truly awful. I really hope it gets better from here since I have no other choice. My car is completely dead or I would move it.
Overall Great Experience - Elizabeth.S
Came in and purchased a brand new loaded F150. Thomas gave us amazing pricing up front with no hassles and no back and forth whatsoever.
We were in and out of the store and on the road in our new truck in about an hour and a half.
Would highly recommend this dealership and especially Thomas in internet sales.
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Severe up selling - David Parcell
Brought truck in for oil change. After failing to up sell me on services, low and behold my rubber ball joint covers are ripped, needing $560 worth of repairs. Did they do it? I can'tell say for sure, but it smelled really bad.