Great Service! - 300SRT8
Sean was very helpful getting me into my car! Even tho it was a Chrysler from a Ford dealership, he helped me get something that I was interested in and not trying to sell me something I didn't want! Everyone that was involved helped do their part and made it easy and comfortable to walk out with a car I wanted! They weren't pushy just to "get a sale" but made it a non-stressful experience! Thanks again Ford Team for helping me get my SRT8!
Awesomeness! - janeli
Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate tehm for that. I recommend Encinitas Ford.
Awesome - Monkey55
Jimmy helped me pick out a new F-150 and made sure I got exactly what i was looking for in every way. Beyond that, he took very good care of me in dealing with the paper work and made it an easy process. He also helped my parents find a mustang they liked and they have nothing but good things to say as well. Highly recommend, if your looking for a ford, look for Jimmy!
Top Reviewed Specialists At This Dealership
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Horrible Service - jbmlr
We took our the car in because half of the time it was sputtering, dying at stops and overheating when it was acting up. They took a few days and called and said it was the timing belt. The cost was $1073, and we picked the car up. On the way home it acted up for a short period of time and we took it back the next day because it was still acting up - worse than before. So, they did a compression check on the engine and could not find the problem. Brent asked to keep the car until another mechanic could look at it on Tuesday, this was Thursday. They offered us a loaner car, which we picked up on Saturday.
Tuesday we get a call from Brent and he said the wiring harness looked like it was wired wrong and they wanted to keep the car for another day to make sure it fixed the problem. On Wednesday, Brent called and said he felt $212 was a fair price for the repair, and they wouldn't charge shop fees.
Wednesday evening we went into the dealership and spoke with Brandon Anderson, a service manager, and explained the situation. He listened, said he wanted to talk to the mechanic and would get back to us on Thursday, and we should keep the loaner car until then.
Thursday, Brandon called and said that the timing belt was worn and would have had to been replaced eventually, and offered us a free tire rotation and oil change.
So, a simple $212 repair ended up costing us $1285. We will no longer recommend this place for service and will be looking for a new car somewhere else later this year.
Once contract is signed Salesman customer satisfaction zero - Fordsucks
My certified new used car had new back tires but, I didn't noticed until a couple days after purchase, the front tires were used tires... almost to the wear bar. Salesman doesn't want to help with replacing tires.
Overall Great Experience - Elizabeth.S
Came in and purchased a brand new loaded F150. Thomas gave us amazing pricing up front with no hassles and no back and forth whatsoever.
We were in and out of the store and on the road in our new truck in about an hour and a half.
Would highly recommend this dealership and especially Thomas in internet sales.
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Severe up selling - David Parcell
Brought truck in for oil change. After failing to up sell me on services, low and behold my rubber ball joint covers are ripped, needing $560 worth of repairs. Did they do it? I can'tell say for sure, but it smelled really bad.