Lacks attention to detail - vlismas1988
Service was good. Paul was friendly and helpful. I do not like the fact he said there where 2 key fobs he just couldent find the other at the moment. I e mailed him about this and i recieved the answer they didnt have it. Kind of uneasy feeling knowing the main key fob is floating around out there...its small things that need to be evaluated.
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Senior Sales Consultant
Excellent service - Chrisalan11
Reggie was my sales representative, Trey and Ray helped me seal the deal and I have to say all three were super attentive and provided excellent service. Especially Reggie, he really took the time to understand what I'm looking for and my financial situation and at the end of the day I got the exact car I wanted and deal I could afford.
Awesomeness! - janeli
Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate tehm for that. I recommend Encinitas Ford.
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Excellent buying experience! Couldn't be any happier! - metz714
My wife and I recently purchased a new F-150. Clint and James worked together to get us the perfect deal that stayed within our budget and got us the truck we loved. Not once did we feel over pressured or anything. From start to finish it was easy. The finance department was quick with the paperwork and at the end of the day, everyone made sure we were good to go and had no questions. Clint and James definitely earned my business the next time I am in the market for a new car. Thanks once again
Overall Great Experience - Elizabeth.S
Came in and purchased a brand new loaded F150. Thomas gave us amazing pricing up front with no hassles and no back and forth whatsoever.
We were in and out of the store and on the road in our new truck in about an hour and a half.
Would highly recommend this dealership and especially Thomas in internet sales.
Service Department Dysfunctional - Mcholb
The second visit to the service dept. The first visit was atrocious and the only reason I returned was because I bought three oil changes and after receiving horrible service twice I won't be using the third oil change that I already paid for.
Dropped car off for an 11:00 appt and returned at 4:00 PM to pick up car. The oil change wasn't performed and told to return the next morning. I arrived and the car still wasn't ready. Outrageous!!!!
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Great sales experience on my new Fusion - Elmagito
Not sure about other reviews but I had a great experience. I dealt with the Internet department which made my buying experience quick and efficient.
Shawn Green and Jared LaCoste both helped me get into a new Ford Fusion. I received a great price, no haggling back and forth, no games played. When I showed up, their Internet Director greeted me as if he was my best friend and it was nice to know they were prepared to show me vehicles and packages that I wanted. After a great test drive the paperwork was ready for me to sign
I did wait about 15 minutes for signing in their finance office but other people were also purchasing. After signing my new Fusion was professionally detailed with a full tank of gas. The managers came out to congratulate me and they all made me feel as if I made new friends which I did.
To Jared Shawn and Bobby
Thanks for everything