A positive buying experience! - sbisson
I recently purchased a new 2016 Ford F-150 from Encinitas Ford with the help of David Bechtel. From start to finish, the process was NO NONSENSE, straight forward, and easy to work through. David was knowledgeable and helpful, without pressure, and willing to make a deal we were both happy with. Thanks, David and Encinitas Ford for (finally) giving me a positive buying experience at a dealership.
Amazing Experience with Ken Grody Ford - BigDog3993
Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting ready to go into retirement and travel the U.S. and needed to buy a truck to pull our 5th Wheel trailer, so we went into Ken Grody Ford in Carlsbad. We ended up getting exactly what we were looking for which was a brand new Ford F-250 Lariat Crew Cab 4X4 (diesel) and couldn't be more pleased. Every aspect of our experience at this dealership was an incredible. From the moment we arrived at the dealership we could feel the difference. Ian Schoenberger was our Sales Consultant and his friendly, pleasant demeanor instantly put us at ease. He was extremely professional and had an extensive background and knowledge of trucks, there towing capacities, capabilities and limitations. His vast experience in this area coupled his understanding of the vehicles we were interested in was exceedingly beneficial to us and helped us greatly in making the right vehicle selection for our needs. There was No Sales Hype, No Pressure, just a true willingness and desire to educate and help us in any way possible; it was really a breath of fresh air!
During our visit we also had the very distinct pleasure of meeting and getting to know the Co-Owner and Vice President of Ken Grody Ford, Kurt Maletych. This guy is the Genuine Article! Over and above being one of the nicest people you would ever want to meet, he also has a true desire and real commitment in making sure ALL of his customers have the absolute best Car/Truck buying experience possible. I've been to several other dealerships in San Diego and none of them are even in the same league with this guy! (When was the last time you were at a dealership and the owner walks over and greets you and spends time with you?)
The specific truck we were looking for wasn't readily available at his dealership, so he took a personal interest in our quest to help us find it. After an exhaustive search, that was no small undertaking, he was able to find a truck with the specific color combination we desired, the options and appointments we were looking and had it for us in just a couple of days. "He" made it happen!
Ken Grody Ford exceeded our expectations in every way possible! Thank You Kurt and your entire Staff; You guys are Amazing!
Tim & Sylvia F
Great customer service! - Kimberly Morrison
I'm extremely impressed with the customer service after buying my Ford Flex. I purchased the car and 5 months later realized that my registration was overdue. The GM kindly paid the late fees when the DMV neglected to send a due notice of the registration being due. Jeremiah also provided new floor mats free of cost! I appreciate Ford going the extra mile to satisfy me, even after I had already purchased my vehicle! The GM, Tony Fodor shows that customer service and commitment is a top priority at their dealership! Thank you Ford Escondido!
Mario and team are AMAZING!! - Evelyn
Mario and Eddie were amazing!! I bought a Mustang GT 5.0 and couldn't have been happier!! Thank you so much for the red carpet treatment!!! If you need a new car go see them!! They are the best!!
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Great Experience - Joseph Napolitano
So I headed to North County Ford with very specific cars in mind from their website. Aaron Thrailkill intercepted me as I wandered the lot. As often when, when shopping for cars, I provide very vague price ranges and interests to check the salesman's integrity. Sure enough Aaron took me to four cars which included my top 3. He was courteous and honest about what he knew and his inventory. A true professional. We test drove all three and he had a great attitude about the process. One was at my price limit, two were in range. When we finally sat down to discuss numbers he was prompt and understanding when my wife called. Immediately gave us privacy without hesitation and was very upfront when our call ended and negotiations began. For the higher priced car I wanted to see if he would lead me on. He never did. He promptly took my offer to the manager and returned with our ranges. We were just out but he made the process quick and respectful. On the other vehicles we found common ground and he worked hard to get my price locked in. Long story short, in half the time we found a great deal for everyone, agreed on terms and the sale was going into the books. Great story but I have to shout out to the other salesman who were kind and engaging while Aaron was busy preparing the cars for test drives. Their was little incentive for them to be so kind but I felt engaged and welcome by their entire staff especially Karl in Finance who was just a hoot to talk to and hang out with. Thanks for making this a great experience and landing me into the car I wanted at the price I wanted.
The worst experience of my life - danny500E
1. Mossy Ford will take advantage of you on a trade in. - They failed to pay off my car within the legally stipulated time frame and SOLD it to some one else who racked up in excess of 500 miles on a car I was STILL paying for! They broke TWO laws, not paying a car off within 21 calendar days AND selling a car they don't hold legal possession of.
2. Mossy Ford will take advantage of you on financing. - They will promise better interest rates than what you've received at your bank, show you a letter of approval and write their finance contract as such, but call you several weeks later and demand a much larger down payment or threaten to repossess the car because the bank "changed their mind". This is known as the spot delivery scam. They feed you whatever lies they can to get you to sign the contract and if they don't like their terms, or the sales manager decides they need to make more money, you get this very fun call.
3. Mossy Ford will take advantage of with buying a used car and Falsify Carfax Reports. - Never trust this place. After trading in my vehicle (that they never paid off, by the way), they doctored the CarFax report! They added multiple entries to the Carfax that were NOT true including false service records. If you go to Mossy, you will end up with a car that was never actually taken care of as they advertise and made the Carfax to claim.
4. Mossy Ford will lie to you. - Because of this wretched experience, I demanded we unwind the deal (This is how I learned they sold my trade in prior to paying it off) and told me their car was at first in a "storage facility" in National City. Then it was at an "Auction" in Riverside the next day. When I got my car back, it smelled like old lady perfume and had a bouquet of flowers in the trunk. Im not joking. Imagine buying a car from them they don't own, that poor lady!
5. Mossy Ford will RUIN YOUR CREDIT. - During this nightmare, Mossy Ford added 12, yes TWELVE HARD INQUIRIES on my credit. My credit is useless now.
I traded in my car that was financed. I had purchased this car about a year and a half prior from Carmax with their extended warranty. They assured me that the car would be paid off within 10 days. California law dictates they have 21 calendar days to furnish payoff. 32 DAYS AFTER I traded my car in, it STILL wasn't paid off. I was looking at paying two car payments as to not ruin my credit- on a car I no longer had and a car I just acquired. I kept getting passed around each time I called and they just kept saying they were "very busy" (quite rudely, I might add) when I finally got some one and that the check would be sent very soon. Lest I forget, when trading in my car, the advised me to call Carmax and cancel my extended warranty to get a refund. I did so. The refund went straight to Wells Fargo and now the car that I am stuck with no longer has a warranty. And apparently, per Carmax, there's no getting it back.
Very close to 30 days later, there was still no pay off and Wells Fargo, my bank, had no contact with Mossy. I made the payment and visited Mossy.
I was introduced to the finance manager who told me the financing fell through and that they needed more money as a down payment. I read the contract and I know laws as it pertains to dealerships. They only have 10 Days, per the contract, to cancel the transaction if financing fails. We were into our 32nd day. I pointed this out and refused to pay more. That's when the finance manager got mad. She said "No, we sent you a letter. We can cancel." I asked her for a copy of the letter. She did not have it at first, or didn't want to show me. I asked her to see the letter of Denial, she did not have it, or did not want to show me.
After back and forth, she finally gave me the letter of request to cancel due to failed financing. Jokes on her- it was dated THAT DAY, the 32nd day. I asked her for a post dated receipt, or envelope. Because It was never received at my residence. She gave me a Certified Mail tracking number. Not active, not sent. To save myself aggravation, I told her I'd see what I could do and come back the next day.
I went back the next day, demanded the sales manager, and told him I didn't want to pay any more money and that they can keep the car, and to give me my trade back. David, the sales manager, tells me to not worry about it, keep the car, they'll be sure the financing goes through, that I wont owe any more money. TWELVE INQUIRES AND ONE DAY LATER. I go back and I tell David that I just dont want to deal with this, take the car back, give me my down payment and my trade and I'll move on with my life. He said hang on, that he'd go get the car. 20 Minutes later, I was asked to step out of the finance office. The door was shut, and though the door, I heard the sales man say "they sold his car", and the finance manager scream some expletives. I dont have enough room for the rest, but you get the idea.
Ford Corporate, the DMV and Carfax will be hearing from me about this for sure.
Excellent service in buying a new truck... - Mary
We just bought a 250 truck and experienced the BEST service ever. Alem is the most knowledgeable and patient salesperson. He knows all about Fords and their history and tells you the good and the not so good without hesitation. In all my 30 years of car buying, this man was the BEST...no hassle, no pressure whatsoever. Thank you so much Alem!!! WE love our new truck...Kevin and Mary
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Mark Bradley is an incredible salesman - kennychunk
I purchased my Ford F150 Aug 31 2015 two weeks after Mark joined Perry Ford. His unique quality as a professional sales person is very rare and it is one of the features that sold me on buying my new truck. The entire experience of purchasing my truck was smooth except for one issue where another person higher up on the food chain made a mistake with one of the rebates and Mark was there to correct the mistake. Secondly, he found a small scratch on my truck and made sure it was fixed before I took delivery. He is a quality person and if he does make a mistake he is willing to admit it and then do what's necessary to correct it. In my book Mark is a stand up guy and I would happy send my friends to him because I know he will take care of them.
To PayAttentionSD I'm not sure what really went wrong with your car buying experience but that was not me experience.
Service Dept. - sam
I have been trying to schedule my Ford vehicle for a recall repair for over a month. No one will schedule the repair when I call....no one will return my calls, including the "Service Manager". Very disappointing ....I would certainly not purchase a vehicle here, if this is the service to expect.