Awesomeness! - janeli
Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate tehm for that. I recommend Encinitas Ford.
Amazing Experience with Ken Grody Ford - BigDog3993
Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting ready to go into retirement and travel the U.S. and needed to buy a truck to pull our 5th Wheel trailer, so we went into Ken Grody Ford in Carlsbad. We ended up getting exactly what we were looking for which was a brand new Ford F-250 Lariat Crew Cab 4X4 (diesel) and couldn't be more pleased. Every aspect of our experience at this dealership was an incredible. From the moment we arrived at the dealership we could feel the difference. Ian Schoenberger was our Sales Consultant and his friendly, pleasant demeanor instantly put us at ease. He was extremely professional and had an extensive background and knowledge of trucks, there towing capacities, capabilities and limitations. His vast experience in this area coupled his understanding of the vehicles we were interested in was exceedingly beneficial to us and helped us greatly in making the right vehicle selection for our needs. There was No Sales Hype, No Pressure, just a true willingness and desire to educate and help us in any way possible; it was really a breath of fresh air!
During our visit we also had the very distinct pleasure of meeting and getting to know the Co-Owner and Vice President of Ken Grody Ford, Kurt Maletych. This guy is the Genuine Article! Over and above being one of the nicest people you would ever want to meet, he also has a true desire and real commitment in making sure ALL of his customers have the absolute best Car/Truck buying experience possible. I've been to several other dealerships in San Diego and none of them are even in the same league with this guy! (When was the last time you were at a dealership and the owner walks over and greets you and spends time with you?)
The specific truck we were looking for wasn't readily available at his dealership, so he took a personal interest in our quest to help us find it. After an exhaustive search, that was no small undertaking, he was able to find a truck with the specific color combination we desired, the options and appointments we were looking and had it for us in just a couple of days. "He" made it happen!
Ken Grody Ford exceeded our expectations in every way possible! Thank You Kurt and your entire Staff; You guys are Amazing!
Tim & Sylvia F
update to previous review - Mark S
I had a bad experience, which was later addressed by management, and was ultimately resolved to my satisfaction.
I removed the original details because I believe the dealership is committed to preventing a recurrence.
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Efficient - Benjamin Hammond
I went in to Ford to help my friend look for a car and we were met by Logan Chandler, one of the salesmen. Logan greeted us professionally and listened to what my friend needed. When my friend told him his situation and price range, Logan returned with exactly what my friend was looking for. He did not hide the registration and processing fees and showed us what to expect on top of listed price. The Ford dealership also offered several cars in my friend's price range to choose from. If you're going to Ford of Escondido, ask for Logan Chandler, he's honest, up front, and finds you what you're looking for.
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Great Experience - Joseph Napolitano
So I headed to North County Ford with very specific cars in mind from their website. Aaron Thrailkill intercepted me as I wandered the lot. As often when, when shopping for cars, I provide very vague price ranges and interests to check the salesman's integrity. Sure enough Aaron took me to four cars which included my top 3. He was courteous and honest about what he knew and his inventory. A true professional. We test drove all three and he had a great attitude about the process. One was at my price limit, two were in range. When we finally sat down to discuss numbers he was prompt and understanding when my wife called. Immediately gave us privacy without hesitation and was very upfront when our call ended and negotiations began. For the higher priced car I wanted to see if he would lead me on. He never did. He promptly took my offer to the manager and returned with our ranges. We were just out but he made the process quick and respectful. On the other vehicles we found common ground and he worked hard to get my price locked in. Long story short, in half the time we found a great deal for everyone, agreed on terms and the sale was going into the books. Great story but I have to shout out to the other salesman who were kind and engaging while Aaron was busy preparing the cars for test drives. Their was little incentive for them to be so kind but I felt engaged and welcome by their entire staff especially Karl in Finance who was just a hoot to talk to and hang out with. Thanks for making this a great experience and landing me into the car I wanted at the price I wanted.
Great service! I love my car! - New Life!
I was dreading having to go to a dealership to get a car but when I arrived at Penske Ford & met with Bob, he made it all so easy, simple & pleasurable! Thank you, I love my new 2017 Ford Fusion!
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Terrible - Mtblock0589
So this has been an issue for over 2 months with this dealership.
Traded in my Subaru on October 26, 2016. Eric, the sales guy: awesome. He's the only person there that actually cares about the customer. So after I traded in my car, that's when the issues started. They hit my credit 12 times with 12 different banks before they finally say, "enough, lets find a bank for Michael and stop hitting his credit." After getting the payoff from Subaru of $26,447.00 that's good til November 19, I'm good as of November 15/16 after chad in finance along with Mauricio saying to me and my girlfriend we got you don't worry, it's taken care of.
Fast forward to now, I am being told from chase last Wednesday that there is still money owed on my car because perry did not send in the payment until November 23, 4 days after the deadline with no one checking the payoff should they go past November 19. Instead of getting a new 10 day payoff amount back in November, they go by the seat of their pants and say oh well, let the customer pay.
I am having to pay the interest and outstanding balance on a car that I have not had for almost 2 months now, and they decide to tell me this 3 days before the 30 day overdue deadline, which will severely impact my and my girlfriends credit.
I am being also told that, since they screwed up with the payoff, that I either pay the amount that's overdue for that time, or they sue me for it. Bob, the sales manager, is basically telling me, "it is what it is, either you can pay that amount, or we will take you to small claims."
I will never trade in my car again, and especially not to perry ford, after being extorted for a payment on a vehicle that is sitting for sale on their lot and after being sent a check a few weeks ago for the overage amount that they supposedly paid on my trade. They are rude, ethically and morally irresponsible and expect their customers to pay for their mistakes. I want the money I had to pay back, or I will be sending an invoice and send to collections the amount that I had to pay for this mistake. If there is anyone who is smart enough to stay away from this place, do so immediately.
I also don't appreciate the extortion that bob has threatened me with.
Bought a used car horrible experience - Moma2
Bought a used car from this dealership. Car had an issue with back hatch dealer was suppose to fix. Four weeks later after a few early morning trips to the service they couldn't figure out how to fix it. I was told I could take it somewhere else and the dealer would pay half... seriously??? Today I just received a letter from the DMV stating I had no proof of insurance from the dealer and if I didn't show I could have my registration suspend!!! I put insurance on the car before i left their lot, per their suggestion. Crappy place to buy a car..or to get a preexisting issue fixed.