I trust Lexus of El Cajon - Nancyelcajon
Lexus always does a good job servicing my six year old Lexus. My service advisor Terry Windsor is friendly, professional and efficient. I do think Lexus service pricing is high, but I knew it would be when I purchased a Lexus.
Trade in 2007 Lexus ES350 and purchase a new one ... - A happy Lexus driver
I have been dealing with Lexus Carlsbad for several years...both car purchase and service. They make you feel special and well cared for. I highly recommend them. Patrick was very helpful throughout the entire process.
Wonderful Buying Experience - Mary123
Love my new 2015 Lexus 350. Our Salesperson John Lafata made the experience absolutely enjoyable. Talk about 'customer service'...he even transferred my satellite radio from my old car to the new one! Can't say enough GOOD THINGS about all of the people at this Dealership!!
What a terrible experience - jackSD
What a terrible experience at this dealership. Avoid at all costs.
My mom from out of town was test driving ES350. She made a wrong turn since she was nervous (not familiar with the car and streets in SD) and couldn’t quite understand the salesman’s (Chuck) directions to return to the dealership. Chuck then reached over to stop the vehicle at the intersection, ordered my mother out of the car to switch seats with him, and then decided to aggressively raced down the surface streets (with my 5-year old in the back seat) as an attempt to intimidate/display his annoyance.
I immediately dismissed Chuck after he intentionally put my family in danger. Afterwards I proceeded to go inside the dealership and asked to speak with Chuck’s manger, Jim Buck. By that time Chuck had already fed Jim some lies (how my mom blew a red light, putting the car and himself in jeopardy) so my concern and feedback fell on deaf ears. Jim wasn’t interested in hearing me out and basically told me to beat it, condescendingly.
Your experience may vary, but do you want to chance it with these nasty individuals? These two employees of Lexus San Diego have single-handedly changed my perception on the Lexus brand. No customers should be treated the same way my family was treated, especially not from a luxury brand.