I trust Lexus of El Cajon - Nancyelcajon
Lexus always does a good job servicing my six year old Lexus. My service advisor Terry Windsor is friendly, professional and efficient. I do think Lexus service pricing is high, but I knew it would be when I purchased a Lexus.
Fantastic!!! - Happy Lexus owner
My husband and were looking to trade in my 2012 Lexus IS 250 for an ES 350. We were contacted by Rick Taylor by phone. I went over with Rick what we were looking for but were not going to come in for a week. After our conversation, I was so excited we came into the dealership unexpectedly just for a peek and Rick was amazing!!! He was patient and knowledgeable and we appreciated working with him. We ended up leaving with my 2016 ES 350 right then. It is just what I wanted and more. Also want to thank Alan in finance, He was very thorough, accommodating and easy to work with as well.
Our wonderful experience at Lexus Escondido - wise guy
What a great experience to be greeted by Gurmeet Jawanda. My wife and I are seniors and we loved the attention and patients as he took us both thru the process of buying our first Lexus. He took his time and explained all the new technical things the car had to offer. We really loved how we were treated and would recommend this Dealership to everyone.
What a terrible experience - jackSD
What a terrible experience at this dealership. Avoid at all costs.
My mom from out of town was test driving ES350. She made a wrong turn since she was nervous (not familiar with the car and streets in SD) and couldn’t quite understand the salesman’s (Chuck) directions to return to the dealership. Chuck then reached over to stop the vehicle at the intersection, ordered my mother out of the car to switch seats with him, and then decided to aggressively raced down the surface streets (with my 5-year old in the back seat) as an attempt to intimidate/display his annoyance.
I immediately dismissed Chuck after he intentionally put my family in danger. Afterwards I proceeded to go inside the dealership and asked to speak with Chuck’s manger, Jim Buck. By that time Chuck had already fed Jim some lies (how my mom blew a red light, putting the car and himself in jeopardy) so my concern and feedback fell on deaf ears. Jim wasn’t interested in hearing me out and basically told me to beat it, condescendingly.
Your experience may vary, but do you want to chance it with these nasty individuals? These two employees of Lexus San Diego have single-handedly changed my perception on the Lexus brand. No customers should be treated the same way my family was treated, especially not from a luxury brand.