Superior Service, Selection, Staff and Sales Ethics - TechSupportSD
I've purchased many Lexus vehicles over the years, all from Lexus Escondido and Carlsbad. I decided to give El Cajon a shot since they're so close to my home.
What a great decision!!!
The level of customer service and attention to detail is unprecedented. The entire team over there is all about client satisfaction and will do whatever necessary to get a deal made.
I would like to extend a special thank you to Ross and Joe Billones for their high level of professionalism and follow through. All promises that they made were kept 100%.
I will be a life long customer of Lexus El Cajon after this purchase and will refer all of my friends, family and clients to Lexus El Cajon for their new and preowned Auto needs.
Thank you all so much!!! I love the vehicle and heads are turning all over town. I've never had to answer so many questions about a vehicle. The most frequent question is "where did you buy that fine truck from??" LEXUS EL CAJON!!!
Checkout the pictures of this beautiful LX on Facebook & Yelp!
What a great experience! - Dennis
My purchase experience was absolutely the best ever. My lease was coming due and I was not sure what to do. I went the the dealership and luckily was greeted by Walid Doumit. He was very patient and showed us several cars. we went on about 6 different test drives and each time he was so thorough and professional. He was able to enplane all the new technology and got us quite excited about the new options. The deal he worked out was out of this world surprised as to how low he was able to get the payments. I recommend them to anyone thinking about a new car. The sales manager was equally pleasant Marius Microfan. They made the whole car buying trip very fun.
Thanks to all you you at Lexus Carlsbad
Awesome sales experience - Lambolexusnxt
Steve Knox did a great job answering questions, being patient and after the sale showing all the features and how to use them. He went above and beyond to make this buying experience both comfortable and easy! Great job Lexus Escondido, your team functions like a well oiled machine!
Worst Service Ever - lexcar1
I bought my 250 ISC convertable at this dealership a few years ago. Last year I received a recall notice about the Takata airbags that were suddenly opening and killing/injuring passengers, so I brought my car in with the recall notice for service. I was told that the fix was not yet available but they would call me. Today, after reading Takata was filing for bankruptcy, & never having heard from the dealership, I called them. They told me they had "a list" that was very long, to get the new airbags. They said my name was not on the list, despite the fact that I'd been there a year ago. They suggested that perhaps I should try to get "someone else" to do the repair for me. I couldn't believe that! I bought my car there, not from "someone else'! I told them to put my name on the list. Then I asked when I could expect to hear from them and the answer was: "Not until after October, if you're lucky".
Do yourself a favor and go to the dealership in Carlsbad. I personally will NEVER buy another car at this one.