No pressure, just customer service - janet reisner
We stopped in to just look at a beautiful Acura TL SH-AWD. It was more money than we wanted to pay. We couldn't make a deal. Through text messaging, Eddie stayed in touch with us and let us know whenever they could drop the price. It still wasn't as low as we wanted, but Eddie kept trying. We met again a week later and after working so well with Eddie, we met with Jean-Pierre who worked on getting us a low interest rate. It was a huge purchase for us! but we felt good working with such a professional organization and we know we can rely on them to help us in the future!
Fantastic & great customer service - Kudos to Stephen Lao - hkalidas
This dealership was top notch! Stephen Lao went above and beyond to make sure I purchased the MDX I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on the model the process was absolutely painless. He helped in getting the price that I wanted. So quick and professional. I felt like family by the end of the whole process! I would recommend Stephen Lao to anyone who is looking for a vehicle at Acura of Pleasanton, Thanks Stephen and A++++ service.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Internet sales manager
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
Car buying made easy - Lulu
We bought a car today from hopkins and i will have to say it was one of the better experiences i have ever had at a dealership. Thumbs up to Josh and Ace for your great service.
Signed, very happy customer😊
Car needs repair few days after purchase - Hasson M
I trusted Acura of serramonte because they are a sonic dealer, I purchased a 2014 Mercedes cla 250 on July 29 2017 I noticed an unusual sound, and after a diagnostic check by Mercedes a few days after my purchase it needs the rear differential replaced and cost $6,500 to repair, Which They aren't willing to pay or help pay for, I have no idea how this car was sold to me in this condition, I regret buying from them because of this situation, I really thought I could trust sonic.
You call this a SERVICE department??? - Judy Schmidt
Total lack of service! Starting with the check-in process, which was done with zero customer service skills. No feed back. I had to ask about everything. When I wanted some repainting on some scratches on my front bumper due to a curb, I was told my coverage I bought doesn't cover that and then he proceeded to tell me all the steps involved. I wasn't happy hearing my purchase of scratch coverage was a waste, basically. So, why did I purchase it? I had an oil change, a battery put in my key, and the recall was dealt with. No telephone call was made to tell me the car was ready. I was at a friend's house while I was waiting. I finally called them at 4:00 and was transferred to 4 different people, one of which was a recording and I had to call again! Once I got connected he told me the car was ready and could I return the next day so that a door gasket could be fixed.
I am going to a different Acura dealership. This is not the first time I've had issues with this dealership. I'm done with them!
Loves holding on to inventory - PB from Fresno
Spoke with the internet manager on a 2013 Toyota Sequoia that they had in inventory for 60 days. The Carfax showed a goofy second owner that had put on 8k miles on the car in two months. They were asking $35,888 which is on the high end of what the car was worth. I offered $32,500, which was really at the top end of what the vehicle was really worth. The counter offer?..... Nothing!!! Our advertised price is as low as we will go. I sent Kelly an e-mail letting them know that I think they are crazy and moved on.
Heading to Anaheim to purchase a 2012 Toyota Sequoia with 4x4 which is also something we really wanted. It is a year older and has 6,000 more miles. The price? $27,000. It is almost like they think the internet doesn't exist and we only can find cars from them. After reading the other reviews on their poor service, I am glad I didn't end up dealing with these folks.
Avoid this dealership! Deceptive financing practice - ppaz98
What started as a visit to test drive the TLX ended with closing a lease deal for a 2017 TLX with Tim Tyler that finished with signing documents past their dealership hours at 8:30 PM. At that hour I was only interested in the final price for the car and the monthly payments which were acceptable. My wife and I signed and initialed the docs and would read the details after we left during dinner. I let my guard down and trusted that the pertinent details would be described by Zarif Saeed the finance director as we signed each document. Only while eating dinner at a nearby restaurant did I see that a $2000, 2yr optional service agreement had been added and texted Tim Tyler immediately who responded that he would instruct Mr Saeed to remove that and we can re-sign the documents when we return to pick up the car. However I stewed all night about the non-disclosure of the $2000 service agreement and after listening to my recording of the 20+ min conversation with Zarif, it is clear he intentionally omitted describing this big item while he spent some time describing the discounted oil change program, the $750 incentive, and “free” excess wear and tear addendum. He even took the time to point out the tax and doc processing charge but somehow left out the $2000 service contract with the line he had asked me to initial??? How convenient of him. So I felt very deceived after reading the contract during dinner and eventually just pissed off all night for being duped. I set an ultimatum that now I want them to not just remove the service agreement but also knock down the sales price another $2000 so they'll know what it will feel like to give up $2000. At least I was transparent with me taking $2000 out of their pockets.
The following day Tim set up a phone call with the GM Mark Dowling to discuss the situation. My conversation with Mark Dowling the dealership GM was cordial and he apologized for the "misunderstanding". In his 15+ years with the dealership, he apparently has not encountered such a complaint. I was told I should have received a copy of that signed service agreement but conveniently that was also not included the packet. Mr. Dowling's claim and the absence of that service contract only confirmed that this dealership cannot be trusted and clearly do not know how to nurture the customer loyalty. Needless to say, I instructed them to void the contract due to deceptive finance practice. I fully accept the need for profit but not ever through deception.
It's unfortunate that Tim Tyler who is a straightforward, no-nonsense client advisor is working for such a dishonest dealership. We told him what we were looking for, he delivered in a clear and timely manner, and we were happy to get the car a couple of weeks earlier than planned. But unfortunately, as the process escalated thru finance and finally to management, the true colors of Concord Acura emerged. AVOID this dealership! I went to Acura Marin the next day and got our TLX and I will be writing their praises.
Lack of knowledge or customer service - WIlliam WIse
Came in looking for a new SUV because I am a single dad with 5 children. I found the lack of customer service apparent almost immediately. My questions were ignored. I was talked over. I was not listened to. The young salesman seemed completely disinterested in my business, which I eventually took elsewhere.
I'm on my forth Acura & have owned several Honda's as... - erdiggs
I'm on my forth Acura & have owned several Honda's as well.
I have alway experienced polite,courteous professional service from Okland Acura.
Phil Peterson has been the Service manager for the dealership for the past 20 + years & as the employees change the quality of service does not.
Are they cheapest service for your Acura?..probally not,but I always feel they are treating me honestly & fairly.
They will suggest items in need of future repair,but have even told me I didnt need to due a certain maintainace until my next visit or the following.
I trust these guys(& gals)