VIP service - Telmaxguy
Dublin gmc gmc has only one guy that cares about integrity from dealer before profit and every time he makes me feel good about spending money with him because i know that he is always fair and he is honest . He puts the integrity of this dealer higher before profit thank you Ernie Avalos
2016 Terrain inside light problem - Berti B
I got this car in Feb and was so excited to try GMC since I had been a Honda owner for 30 years. I just didn't like the Honda look so I took a chance . Within 90 days I began to notice the dash lights not always staying on. Them the lights on the consul began to not work, then the lights on the radio & camera stopped working. This wasn't everyday, just different times. I called to complain & was told to look at the dim switch which I probably turned down. That was NOT the problem. It continued to happen & when I had to drive in the dark over 6 miles on the freeway because all the lights when out at the same time it was xxxx scary! I couldn't see how fast I was going so I stayed in the slow lane & followed the car in front of me! Now I felt it was a safety issue so I called service again & made an appointment to drop the car off. 6 hours later when I stopped by to see if it was almost ready they had NOT even looked at my car! I was so upset! Had to take it back again & they couldn't seem to find the answer. Yet no one seems to think it's an issue so I continue to have a brand new car without interior lights that I think makes driving this car a safety issue. It's on a lease which now I know for sure I will not buy or continue to lease this car when the lease is up. I actually had to take my car in for an oil change and one of the service said to me " aren't you the lady with the light problem?' when I said yes he asked " are you still pissed about the lights"?? Really...? Nice way to be greeted! I have even left messages with GMC Corp. without a reply! Anyone have some advise???
Wanting money for no repairs rendered - Eric Mesi
My wife had the worst experience. She has AUL Warranty so once a Warranty claim is granted this left a $100.00 deductable no matter what. Gill Portillo being the service writer with a heavy foreign accent I could not understand a word he said. So I tried solely emails back and forth. When the AUL claim was eventually granted Gill Portillo called me and said we will only have to pay $100 deductable, but once we arrived at the dealership he changed his request to pay a diagnose fee on top of the deductable. This Dealership had my wife’s car for 28 days and created issues back and forth with AUL and our selves. The dealership manager Steve Powell was kept in the loop on the several issues we had in which he did nothing to correct. The engine was left completely dirty and the power steering fluid low which proves they check none of the common maintenance fluid levels. In addition; I requested to speak to the actual tech working on this vehicle because they claimed bad heads in my wife’s 2010 GMC Terrain SLT2. AUL Warranty disagreed with these findings and refused to pay for this. I smell no oil from the engine, as any engine leaking oil would stink. So at the end of the day no repairs were done to my wife’s vehicle and the dealership wanted $300 to take it home and their estimate totaled $5,600. I would never take another vehicle to this dealership.
Love this dealership. Everyone was so nice and helped me... - Lolaaa13
Love this dealership. Everyone was so nice and helped me out so much! I will for sure be sending my friends and family to this GMC dealership. Thank you so much Alex!
My fiance and I bought a used ford taurus from these... - Pisces448
My fiance and I bought a used ford taurus from these people. We had it for less than a month when we realized that the heater didn't work. When we brought it back to have it fixed they told us that the car had a BLOWN HEAD GASKET and was undrivable. We had only had the car for a month, and driven it maybe 50 miles since my job is only a mile from my house. It's IMPOSSIBLE to blow a head gasket in a months time after only driving it that much, but they tried to BLAME IT ON US. We tried talking to our sales man who assured us they would cover most of the cost of the repairs, but we ended up having to pay half the expenses anyway, a total of almost 1000 dollars. The whole time Brett the owner of Moore wouldn't even talk to us directly, just send messages through his sales man. They obviously sold us a car with a blown head gasket, and treated us like idiots who did it ourselves. I'm pregnant with our first baby, and we had no choice but to use the money we had in savings for her to get our car back from these crooks. DON'T BUY FROM HERE, THEY WILL SELL YOU ANYTHING JUST TO MAKE MONEY.