Great experience buying a car with my daughter - Cathder
My daughter and I bought a car, working specifically with Marcus Watkins. We came in for the specific car she wanted, and left with exactly what she wanted down to price, color, mileage and model.
VIP service - Telmaxguy
Dublin gmc gmc has only one guy that cares about integrity from dealer before profit and every time he makes me feel good about spending money with him because i know that he is always fair and he is honest . He puts the integrity of this dealer higher before profit thank you Ernie Avalos
Great Buying Experience - Charles Luecker
Rick Weaver has helped me buy three GMC Yukon Denali's over the years. He is a pleasure to work with and very professional. Helped me find the exact vehicle I was looking for at another dealer and got it transferred to the Lehmer's dealership very quickly.
The worst ever - mbg
Absolutely the worst GMC service experience ever! Kept my GMC Terrain for 10 days to do new brakes ($800!) and reattach the rear view mirror, which falls off every 15 months or so (truly like the vehicle except for that), and replace the windshield wipers. GMC Fremont stated the could not re-attach the rear view mirror without a new windshield which my insurance company should cover, that it would not attach to the current windshield. This never got done as they could not get their service staff aligned. So, I picked the Terrain up 10 days later without the mirror attached after delay after delay in getting the work done. As I am driving home, it starts to rain............guess what?.. the windshield wipers were not fixed either!..but I got charged for that! Call the dealership, they say they will have one of their staff come by my work pick up the Terrain and get the windshield wipers replaced.............the day of the service I get a call from Fremont GMC saying their staff is too busy so can I bring the vehicle in!..........so to just get it done, I do. I call their head of service to discuss this, no response to my voicemail,. I call the GM for the Fremont location, no response. I call the owner of the dealership, no response. I call the service adviser, he says they are too busy putting out customer firedrills.............uhh what am I? Obviously, not a customer worth anyone at GMC Fremonts attention!.........cuz nobody seems to care!
Took the Terrain to Gilroy Chevy. They had the rearview mirror fixed on the current windshield in 1/2 a day! And kept me advised as to where we were during the entire process!
I used to work at this dealership in the service... - jvu
I used to work at this dealership in the service department, and it is simply horrible! Regarding the courtesy car wash, your car will only be rinsed with water, no soap or anything at all. Porters/lot attendants are the ones that wash cars, drive them up, and park them, etc. Beware, I have witnessed them stealing change from countless cars since people normally place all their change in the smoking cup, or the slot near the cigarette outlet. They will also burn out in your cars, SUVs, and trucks! The service writers will try their best to rip you off, even to the extent of lying that there are problems with your car when there isn't to earn their monthly bonuses. I once saw one of the mechanics fighting with the service manager, Bon Gotuaco, who is a huge ass by the way, that he refused to fix a car because there were no problems with it, but Bon insisted that the car be "fixed" so that the service department could get money from the customer. The mechanic was suspended for not fixing the car, even though there were no problems with it. This place is horrible, steer clear! The employees here are very shady!