Always accommodating - William is a wonderful Service Rep - happycamper
William, my service rep has always taken the time to explain to me the work required, and if necessary, to show me what is going on with my Q50. I have never felt pressured to get unnecessary work done and the work has always been done in a timely fashion and within estimate. I see that most of these reviews are pretty dated - I would suggest you give Frontier a try as my recent experiences with them since 2015 have been nothing but positive.
Ripoffs - ukiss
They just expect you to pay what they want.. bait and switch tactics, dont believe a a word they say.
BE WARNED - DONT COME HERE.
Oil Gallery Gasket on a G37 with less than 50K miles - Norman L Rose
I purchased a used 2008 Infiniti G37 back in 2011. The car currently has only 48,363 miles on it. I had it serviced regularly at Peninsula Infiniti last serviced on 11/11/16 just before my extended warranty expired (11/30/16). On 1/6/17 the engine suddenly started to jerk violently and I had the car towed to the dealership. The service department diagnosed the problem as Oil Gallery Gasket problem and charged me $4K to fix it. They referred me to Infiniti Consumer Affairs who refused to provide any reimbursement for this repair. A car with less than 50K miles on it should not have such a severe failure. The person at Consumer Affairs, Russell – extension 57136 – would not give me a solid reason why they would not reimburse me for this obvious product defect. He stated that Infiniti does not share why they reject consumer claims, but that he was the only decision maker. I asked him, how the Oil Gallery Gasket can fail on such a low mileage car and he said either product issues or service issues. I fault the dealership for not having the ability to diagnose this failure when I brought the car in for service while it was still under extended warranty. I fault Infiniti Consumer Affairs for not valuing me as a customer. I will no longer purchase Infiniti products and switch to Lexus who I understand from friends actually stands by their products even when failures happen outside of the warranty period.
Unresponsive and unprepared. Will not fulfill obligations - RenoCarBuyer
Negotiated a deal for a Certified 2015 Infiniti QX50. Agreed in advance to pay the asking price and agreed to a price for my trade. All arrangements were made a week in advance as I was driving down from Reno, NV to San Francisco to purchase the vehicle. Left Reno at 5:30am on a Thursday and arrived at the dealership at 10:15am. Called Rafael in route and let him know when I would be arriving. Upon arrival, none of the paperwork was prepared and and the vehicle had not even been through the certification process as advertised. It took four and 1/2 hours to complete the deal as nothing had been done to prepare in advance of my visit resulting in my return trip to Nevada in rush hour traffic. Left the dealership at 3:45pm and arrived in Reno at 9:30pm. Since we arrived too late in Nevada to visit a Fedex/Kinkos store to get a $5.00 notary for delivery, I was forced to pay $55.00 for a mobile after hours notary to complete the sale. I was promised a set of all season floor mats for the vehicle and received a due bill stating this. The certification process was also was supposed to include and owners manual, which was not present on delivery. I have sent multiple emails, texts and phone calls to both Rafael Olimpiada and Dara Sok and none of them have been answered. One month later, I have received no communication from either of them and have not received the all season floor mats or the owners manual. Dishonest and unprepared. One of the worst buying experiences I have ever had.
I highly discourage anyone to purchase a vehicle or service - Kevin C
I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore.
I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service.
This is not the reliability and service we expected from owning an Infiniti.
Everybody is very useful! A question, flat tire, service... - fabien
Everybody is very useful! A question, flat tire, service of the car, everything is great!
Each time I go to this garage, I am always welcomed with free coffee and the service is fast!
Their empathy, sensitivity, and follow-through were... - infinit
Their empathy, sensitivity, and follow-through were exceptional. The service consultant went above and beyond to ensure I was a happy customer. And I am !!!!