Finally a good experience at haselwood. - GeckoRN
Jesse Roksa was awesome. Respectful and knowledgeable. Made sure everything was done right the first time. Major improvement over my last service advisor Aaron Taylor who thought women didn't know anything about cars. I will only take my truck to Jesse from now on. He really improved my perception of this dealership and my trust of their service department
The salesman was great to deal with. - tehew
The ladies in internet sales, the sales manager, and the salesman were very helpful and easy persons with whom to work. We drove the car one day and purchased it the next.
Buick GNX - Max Ryan
I purchased a 2015 Buick Gran Naional X. Thank you. The best car available and I did not need to pay a premium for a winner.
Winner - jhbaird
The dealership has a very good selection of all Hyundai models so it was not hard to find what I was looking for. (2017 closeout) My sales person and I looked at a number of vehicles, decided on one then changed my mind for a different color and configuration. Made an offer, it was accepted, deal done,
I was looking for a newer used Chevrolet Pickup - RU
We bought a 2010 Chevrolet 1500, 4x4, Ext Cab PU on 7/12/17. Chris Otake was
incredible to deal with, very knowledgeable, no pressure, helped simplify OnStar programming.
Chris has contacted us many times, to see if he could help with any questions we
might have. " Service after the sale" I have not experienced this for many years. Thank you Chris O. and Art Gamlin Motors
Purchase of used Jeep Wrangler - MikeSoley
These folks are down-to-earth, sincere, knowledgeable, and certainly subscribe to a low pressure paradigm. My experience with Rob and Joe was nothing less than stellar. I truly appreciated the opportunity to purchase a great vehicle from a great dealership, and backed by a lifetime power/drivetrain warranty for no extra charge, one would have to be completely negligent to go anywhere else for their transportation needs.
Thanks again for a great experience!
Highly Satisfied! - David Nguy
Everything went great! From the first phone call I made all the way to Finance. Will definitely be buying here again! One very happy customer!
Watch the add-ons in the finance office - DOCCROSSLDS70
I found a Ford truck here that I liked. No pressure sales team. Lots of verbal promises not kept. Owner and his brother as sales manager? Maybe a family business. Lots of vehicles to choose from and reasonable price to build their new business. Just be careful of the Service Agreements and Maintenance Contracts added in during financing. Limited coverage and use. If it sounds to good to be true....
Easy Superior Service - Beth S.
I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother with a warranty issue, so I called Gilchrist who had serviced our car with the previous owner. Each time I called I was treated with respect, professionalism and kindness, the day I brought it in was more of the same. My appointment ended with the assurance that I had no worries from the service people all the way to the owner. I was impressed and will not hesitate to not only return here in the future but also to recommend friends and family to go here as well. Worth the trip, I am more than happy.
They stole $750 of my GM Rebate - EdK
This is my second new car buying experience with Kirkkand. My first was excellent. We bought a new 2015 Buick Regal from Julie Broadwell.
When we needed to replace that car because that car was totaled in a crash, we went back. Big mistake. The sales rep, Jay, didn't do a single thing he promised. I asked for critical info 5X (2 by phone and 3X by txt) and I never got any of it. Big FAIL!!
But even more outrageous, they only applied $579.36 of rebate, instead of the $1,329.36 that Mike @GMREBATES told me about (because of a special GM Rebate deal then in effect. My statement from GM even shows a rebate of $1329.36).
Then, Hans "neglected" to send me the final contract as Jay PROMISED REPEATEDLY so I could confirm the deal BEFORE my wife signed it. $750 rebate was never credited.
When I finally saw the contract ONLY AFTER SHE SIGNED IT and brought it home, I knew EXACTLY why they never sent it to me BEFOREHAND AS PROMISED
Check your wallet, keys, watch, jewelry after you deal with these guys.
It's like they thought if they hid it, I would never figure it out.
Ripped off by service center - I hate titus will!
My running lights would not turn off on my hummer. Took it in to be diagnosed. The service department said they changed my light switch but that wasn't the cause and that they had to keep trying to replace different things until they figured out what the issue was. My light switch was never replaced. I know this because it needed to be replaced, it didn't light up anymore. So I was happy that they "replaced" it. They LIED! It STILL doesnt light like it's supposed too! My insurance was charged hundreds of dollars and so was I for a switch that WASN'T replaced and my trucks initial problem was still a mystery! I was so upset that I had them put my dash back together and took it home. I googled the light problem, and I am by NO means a mechanic or mechanically inclined, and in about 5min I found out that it was the bcm (body control modual) that went out hence the light issue. I ordered the part from Amazon and had it put on and programmed by a real mechanic at Fleet Service in Napavine. Titus Will's service center said my issue would cost over $3,000 to figure out and fix. I ended up paying less than $700 for the part, instalation and programming. I am completely blown away that a dealership service center said they couldn't figure out the problem and just started replacing whatever they wanted too to try to figure it out, while all I did was google it, and charging me and my insurance company over $500 for a light switch that had nothing to do with my trucks running lights. The service manager, I believe his name was Steve, had a terrible attitude and said, well too bad that's how we do it. The sarcasm was unprofessional and rude. I called to complain and was informed I'd be contacted. That was over 11 months ago. No call yet. When I try to call about it I get left on hold forever. I will be contacting GM, the owner of the dealership and the better business bureau about the terrible service and the light switch that was paid for but never replaced. I would recommend to anyone reading this to BEWARE and DO NOT GO THERE FOR VEHICLE SERVICE OR MAINTENENCE! Unless you like be talked down to and robbed.