Quick, honest, helpful and friendly - Tniman
I really appreciate Brad's efforts in helping us with our truck purchase. Very friendly, knowledge, willing to stay late, presented us with multiple options...overall very genuine and customer focused.
Best of the best! - Bripae3
When I was looking for a vehicle for my family, I went to three other dealerships before Nappletons. The other places were all very pushy and told me that I was unable to get a brand-new van. Which I felt was wrong. I felt uncertain especially with The way they were so pushy and never asked my opinion just assumed I couldn't do anything with the financials. At Nappletons they gave me my options they showed me around to different suvs, vans. They very polite and knew that I would wanted a brand-new van with the extended warranty. They respected that and never drew that out of the picture. Instead they helped paint it! They helped me get to where I needed to be. Great customer service not pushy excellent dealership !
NO PRESSURE - Rich & Judy
Joe was very easy to work with. He was patient with us - knew when to walk away so we could talk. He said you know what you want and it's your decision and understood that it was a lot of money to us and wanted to take our time in making our decision. He did call to check on us to see if we made up our mind but was patient. He was very personable and if he didn't know the answer to a question, he was upfront and said he didn't know but would find out. I like someone who is truthful and doesn't tell you something just to be saying something. Thank you Joe, your the BEST
Great service very cool environment - Torrion Parker
Curtis was extremely helpful, efficient, and definitely trying to get me the best deal when getting me brand new 2016 Dodge Dart. I recommend everyone to go see Curtis.
New car purchase - Bennet
Charles did an excellent job from the time we walked in till the sale was completed. He explained every aspect of the mechanics of the auto and was very pleasant to deal with. Ron worked with us on finalizing the purchase price and closing of the sale.
new cae - dgators75
Absolutely amazing experience! Kevin Hall was professional, knowledgeable and honestly listened to my needs. No tricky sales tactics; the negotiation was very smooth and fair. Best car buying experience I have ever had!
Great first vehicle buying experience! - Kelly26
I was referred to Mark Stutko at Royal Gate Chrysler. It was my first time buying a vehicle for myself and the experience was great! Mark was very friendly, knowledgeable, and helpful. I've always heard horrendous car buying stories but my experience was quite fast and easy. If you're looking for great people who will keep it real look no further!
(My new jeep renegade is awesome!)
''Fun and Pleasant Experience'' - TLDuncan120
For vehicle shopping on the last sales day of the month and near closing time...from Salesman - Kip Harper, to Owner - Wes Monken, the Finance Mgr & the young man that cleaned up my new vehicle (sorry, can't remember their names) were all great to work with. Very informative, helpful, patient and kind. My sister and I had a very pleasant car shopping / purchasing experience all the way around. Purchased a new Nissan JUKE (brand not listed below in drop-down) Thank You!
Wonderful sales and service - Dartlady
Crown makes it so very easy to buy a car! Hassle free, pressure free, like talking to a friend. The whole sales team did everything they could to make the buying experience perfect. This is our 3rd new car purchase there and we will continue to return.
Best service at a dealership! - Tami85
Went in to trade in my 2010 Saturn. Larry Burch the salesman, listen to my wants, and needs. He never pressured me to go another way. Everyone was very nice, and so friendly. So glad I went:)
brian hobbie - Ralph
We are writing to commend your employee, Brian Hobbie. Brian is most attentive to the needs of his customers; we felt as though we could ask any/all questions that pertained to the possible sale of a Jeep Grand Cherokee vehicle. His main concern seemed to be that the vehicle fit all our needs. He was patient and helpful in making our visit there a pleasant one.
Dr. & Mrs. Ralph E. D. Stewart
Excellent service as always - Tom2424
Great place to take your vehicle for regular service or repairs. Just had a oil change and tire rotation. Service people are always very professional and helpful.
My sales associate was amazing - Amanda
My sales associate was amazing. She knows her cars and how to rellate to customers. Her trainee was amazing as well he knows his sales facts and that is always a bonus for someone who ask a lot of questions. They made the buying experience so much better.
Excellent & Friendly Service - heather.gwaltney
If you are looking for a new vehicle, Rocky in Nashville, IN @ Holzhauer Auto / Motor sports is the place to go! He is extremely helpful, courteous, friendly & informative. He sells himself as a sales man for life NOT just a car!
My friend recommended me to him and I am truly thankful she did!!
I am waiting for tax time for my best financial interest, but look forward to driving my new charger by tax time. So stoked and excited!
Thank you Rocky for your professionalism, courtesy and time out of your busy day to help and explain my best options. See you in January! -Heather G.. Carterville, Il
Service department sucks - Randy Ellington
Do not buy tje tore warranty. You have to take it to them and drop off for a whole day to get a tire fixed. If you have a flat to bad warranty does not cover it if there stupid service departmant can not touch it!
Highly not satisfied with this place!
Go to south county dodge there service department top notch
Car shopping. - hamilkl
I stopped in on my lunch break because my wife and I have been thinking about upgrading our car due to kids and met Jeremy. He was very knowledgeable on what they had and respected my time. When we are ready, I will be coming back and asking for him. Thank you!
Bad customer service after purchase - Barb
Paid car off early, entitled to partial refunder of gap ins. 7 phone calls over 7 weeks, even to Mr. Sinclair
Can't get refund, hardly any calls back. Now filing with BBB
Very Comfortable Experience - Donna
If you want honest enjoyable professionals, then Barreth is your best choice! I can't say enough about what a wonderful Jeep buying experience I had with Barreth.
Arrogant Sales Manager - Cheryl Sutherland
I contacted Oliver C Joseph and asked to speak with the Sales Manager. I spoke with Harley first and offered him the opportunity to beat or at least meet a deal I had received from another dealer for a new car I wanted to purchase. I told him I would like to keep my business local and if they could at least meet the deal I would buy from them. I shared the specifics I was looking for and the details of the other offer I had on the table. He said he would call me back, 4 hours later I had to call back. He was receiving a new load of vehicles in and they took a message. Another Sales manager returned my call and I wish I would have wrote his name down, but quite frankly I was so caught off guard by the whole conversation that I simply forgot. I repeated my earlier conversation that I had with Harley and mentioned I would like to extend an offer for them to beat or meet my currant deal. Before I could even give him the specifics or the deal I was interrupted and received a 15 minute lecture about "HOW NO ONE IN THE STATE OF ILLINOIS COULD BEAT HIS PRICES"! Seriously for 15 min I heard this over and over! Finally he took my specifics and as soon as I shared my deal he said "I bet I know who offered you that deal" I said I wouldn't deny or confirm that information. He then proceeded to tell me that I could just go buy that new car from them! I replied with no problem and that is exactly what I did and I got the exact deal I wanted! I don't mind having to drive 20 minutes, but its unfortunate that the local dealer has such an arrogant self-righteous person representing their company. I guess I can look at this in a positive way and realize I was saved from doing business with the likes of Oliver C Joseph! I will never do business at this establishment EVER!
great experience - truck fan and the misses
I purchased a new Dodge Ram from West Brothers Chrysler on Memorial Day. It was a great buying experience. I received a great deal on the new truck and a great deal on my trade in. I have to take the truck back to have some things switched over from my old truck. Due to the holiday the mechanics were off. I'm 64 years old and without a doubt this is one of the best experience I have had. There was no high pressure and worked very hard to make sure we were happy.
Lost My Trust and Future Used Car Business - A_Bell
I am extremely disappointed with my experience here and won't be going back. Here is my experience as unbiased as I can tell it:
- I entered lot to see a used vehicle that had been on their lot for 3 weeks. Discussing the vehicle with the salesman, I was told the vehicle had undergone their standard used vehicle inspection and oil change.
- I test drove vehicle and noted some shimmy in brakes, so I asked for the brakes to be inspected.
- I left the lot to visit another dealership, then later received a call that the vehicle had not had the standard inspection and oil change as the salesman had said. They offered to replace the warped rear rotors causing the shimmy and pads, which was nice.
- When I returned to the dealership, I entered the vehicle to find that the salesman or another employee had smoked in the vehicle between my test drives. It had been a non-smoking car before that point which was important to me.
- With the brakes, inspection, and oil change resolved, I did a final check over the vehicle. When looking closely, I found some fluid on the left side of the bottom of the engine. The salesman didn't know what it was, so we both discussed some possible causes. He thought it might be residual fluid from the AC pump, which had been replaced. I thought it might be coming from near the water pump. I told them to check out the leak before I signed. They returned saying, "We did not identify a new leak".
- I signed the papers understanding it was an "As-Is" purchase, assuming responsibility for the issues of the car but trusting their word that the fluid was a non-issue.
- Within a week find the leak was still occurring (I parked on gravel the first 6 days so couldn't detect the leak). I took it to a Honda Dealership in another state where I had just relocated, and they immediately identified it as an oil leak through the front crank seal.
- I had the dealership repair the issue, and then I called back Wrights to inquire about the issue. They claimed I only asked them to look around the water pump (less than 10 inches from the crank seal, fluid would have been very visible from under the car), would not respond to my inquiry into whether they kept a written report of their used car report, and did not make any effort to rectify the situation, meet me in the middle, or work to find a compromise.
I can't tell whether this was an issue of lack of integrity or technical competence, but either way they've lost me as a customer.
Horrific Service Department - Sadwvd
I had an absolute horrible experience with their service department. After giving them an extensive explanation on what was wrong with my car (stuttering on the highway) they somehow decided to fix an issue with a ball joint that was apparently locking up my drive train during turns, an issue I had never noticed and never told them about. Since they said the ball joint was bad, they refused a refund as it fixed an issue, even if it wasn't the one I had brought it in for, even though I heard them over the phone guaranteed me that it was a fix for the issue I had stated. I brought the car back after having the same stutter reoccur 13 times on my drive to work, and 9 times on the way back. They kept my car for over a week, never called me once with an update, and when I finally called, they said they did not have a single occurrence of the issue I stated and could not find anything wrong, but would keep testing. I picked the car up to take it elsewhere, as I do not trust them with any aspect of my vehicle, and will just take the $700 hit for the ball joint so I can make sure I get the proper service elsewhere. And also, after apparently zero occurrences of this stutter happening over a course of their week test driving, it happened 7 times on my way back from picking it up. I am absolutely disgusted by their business practices and knowledge.
LIARS - Dogs
Took my Jeep in to get some work done that was covered by Jeep. Not quite a recall, but Jeep knew it to be an issue and covered all the costs. I told the service manager I was going on a road trip soon and was on a timeline. He promised to have it completed before I left. I was told my Jeep was ready one day before my trip, but there was one hiccup. The other dealership that sent them to catalytic converter did not include the sensors. They told me the catalytic converter HAD been installed, but they used my old sensors. I would need to come back in once I returned from my trip to get the new sensors installed.
Two weeks after returning from my trip, they finally said they received the new sensors. I dropped my Jeep off the night before the scheduled work. They told me it would not take very long to install the sensors (the entire job was only supposed to last 3 hours, so the sensor install shouldn't be much at all).
Around 3pm the day of the scheduled work, I called to check on the status. My Jeep had been there since the night before, so it was ready when they opened at 8am. I was told they still hadn't worked on my Jeep yet. I asked them if would be finished by closing time (6pm) and they said it would be.
I called at 5:15pm to check again. It was a 20 minute drive from my house to this dealership and I wanted to make sure I was going to be there before closing. That is when they decided to tell me that they didn't have time to get to my Jeep that day and it would be ready the following day. They offered for me to get a courtesy vehicle from them if my husband would bring me back there. I said no, this was supposed to be completed today and I didn't want their vehicle, I wanted mine. After speaking with the manager it was decided I could take the sensors somewhere else to be completed there as I was unhappy with how they were treating me and the tone I was being spoken to.
When I arrived at the dealership, my Jeep was parked out front. No one was around or in the office to speak with. I looked inside my Jeep and saw my keys were in it and it was unlocked. I then looked in the rear of the vehicle to see the ENTIRE CATALYTIC CONVERTER WITH SENSORS. Meaning they NEVER installed anything in the first place weeks prior!!
I filed a complaint with Chrysler and the dealership again offered to do the work and give me a courtesy vehicle. They claimed it was miscommunication between technicians, the manager, and the condescending woman (Tobi) that answers the phone for them. No other offers of compensation were made.
WORST SERVICE I'VE EVER EXPERIENCED IN MY LIFE! BEWARE OF THESE LIARS!
I found this dealer on the internet and gave them a call... - tslattery
I found this dealer on the internet and gave them a call expecting the same story about how great the car is and I better hurry. However, when I called I spoke with Tom Gillum and was amazed at the low sales pressure and his straight forward honesty. I drove over two hours to this dealership and found the car just as he described. All the personnel working there were very friendly and honest and NO GAMES with the general manager. I was so impressed that I wanted to get the word out that there are honest dealers still out there. You can take them for their word on the phone or in person. Their pricing is very reasonable and they are great to deal with. Never thought I would give a car dealer a good review, but I was impressed!
Mark helped us find the New Journey that we wanted, he... - Family7
Mark helped us find the New Journey that we wanted, he was very friendly. So much that 2 weeks later we took our daughter back to him to purchase her car. When we are ready for our next one we will only go back to Mark Emery at Freedom. Freedom is just a small town dealership , and very helpful at finding you a vehicle which we liked. They are more personal, than trying to just push something on you.
We have purchased a van from them in the previous years, and have had service done with them, and they alway's fixed it the first time.