Exceptional, impressed, satisfied! - Maria Araviakis
As an Acura owner since 2007, my experience on 4/20/17 was beyond exceptional. The moment I walked into the service center, Leslie West immediately introduced herself and kept me informed with all details regarding my 2015 TLX. I then walked over to the sales department and was immediately approached by Ray Morton. I addressed my concerns to Ray regarding my 2015 TLX and told him I would like to view my options of upgrading. Ray took the time to listen, respond and took action towards all my questions. He truly went above and beyond to ensure I was a happy client. Ray, then introduced me to Zach Baltimore, who assisted me with a test drive of the 2017 TLX. Zach was professional, knowledgeable and friendly. Once Zach and I sat down to discuss numbers, we had finally made a deal for the 2017 TLX. It was very late, but Ray and Zach were patient and kind. Lastly, it is people like Ray, Leslie and Zach who truly keep me as a client and refer Pohanka Acura to my friends and family.
Excellent experience with Larry and Rosenthal Acura - Rosenthal Acura
We purchased an Acura ILXfrom Rosenthal Acura over the holidays. It was a wonderful experience and we got a great deal from Larry Pinto. This was our second Acura purchase from Larry at Rosenthal and similar to our first purchase, this experience was also a smooth process. Thanks Larry and Rosenthal
Sold me a broken car - Tesfaye
My new car had major mechanical problems weeks after I purchased it Now I am driving a fixed up car. New car buying experience was gone within weeks
They don't respect your time or your car! - Michelle Q
While the buying experience of my RDX with Jereis at Karen Radley went well. I cannot say the same for my experience with the service department. They do not respect their customers or the cars they work on. This experience has been incredibly frustrating, and by far the worst experience we have ever had at any dealership. The service department seems to have no respect for the cars that they work on and it seems beyond their reach to put on simple accessories in a manner that they look like they came from a factory. They showed no respect for their customer’s time. Initially, we were told that the installation would be a 30 minute job. After multiple instances of improperly installed accessories and damage to our vehicle, the entire ordeal ended up being a week long process with multiple visits to the dealership, resulting in missed prior commitments and time off work.
In the end all we did was pay them to torture us. We are out the money for a job they did not complete, our time and have a car that looks worse than when we took it in. We will never be going back. Being the first Acura that we have bought, we certainly hope that this is not the Acura standard and wondering if we should switch back to Toyota!
Pleasantly unexpected - 2Ztewstew
Jake and Marvin were so nice. They moved 4 or 5 cars so I could test drive a beautiful TSX. Even after I told Jake I wasn't buying a car for at least 12 months because of my credit! So professional!