Buy New car - Nancy
Mr. Kim is very professional and spent time to explain for me about pricing and warranty.
I am happy with Pohanka dealer at Chantilly.👍
Great customer service and friendly.
Consultant Ned was very professional - Buyer123
We just purchased a used Lexus RX350 and the salesman, Ned Imaniyan, was very patient, professional, and thorough. I would do business with Ned again.
Service Gone Downhill - Kaye P.
06/24/2017: This service location needs to work on customer service and scheduling. Appointments can be made, but they are rarely kept by the service team. I had to drive back and forth from around Richmond a total of 3 times so far to try to figure out what was wrong with my car - to correct an issue that was present a month after purchase (this is a Acura certified car). Prior to the third trip, I had tried to confirm the appointment for the test drive. The service technician that I had spoken with earlier in the week, as well as the service rep was out. Asked one of the receptionists to have a service rep and later manager to give me a call back. No one did. She told us to just come in and someone would be present to assist us despite being told that we would have to travel a long distance for some empty promise. Got in and had to wait 20 mins before being able to speak with a service rep, then asked to wait an hour before anyone would be able to assist. It has been over an hour and nothing. Still sitting and waiting. No updates or anything. It is now 2:05pm. I doubt that they would be able to do a test drive and fix the problem before closing.
Went for an hour test drive around 2:15pm and we were not able to replicate the issue that was occurring with the car. The manager, Fernando, chalked it up to a freak occurrence. We asked what would happen if the problem occurred again and said that it should be looked at more thoroughly since we had already paid for the service the first go around. He replied stating that since we weren't able to replicate the problem, it will be assumed that it was fixed. Furthermore, he suggested that if it occurs again to get my car serviced at another Acura dealership location! Service has gone downhill with high turnover of the service reps and managers! This location does NOT value its customers - point made clearly by sending them to other places! Take your car, time, and money elsewhere that truly cares and knows what they are doing!
They don't respect your time or your car! - Michelle Q
While the buying experience of my RDX with Jereis at Karen Radley went well. I cannot say the same for my experience with the service department. They do not respect their customers or the cars they work on. This experience has been incredibly frustrating, and by far the worst experience we have ever had at any dealership. The service department seems to have no respect for the cars that they work on and it seems beyond their reach to put on simple accessories in a manner that they look like they came from a factory. They showed no respect for their customer’s time. Initially, we were told that the installation would be a 30 minute job. After multiple instances of improperly installed accessories and damage to our vehicle, the entire ordeal ended up being a week long process with multiple visits to the dealership, resulting in missed prior commitments and time off work.
In the end all we did was pay them to torture us. We are out the money for a job they did not complete, our time and have a car that looks worse than when we took it in. We will never be going back. Being the first Acura that we have bought, we certainly hope that this is not the Acura standard and wondering if we should switch back to Toyota!
Pleasantly unexpected - 2Ztewstew
Jake and Marvin were so nice. They moved 4 or 5 cars so I could test drive a beautiful TSX. Even after I told Jake I wasn't buying a car for at least 12 months because of my credit! So professional!
Sales & Leasing Consultant