Great Car Buying Experience - Brian
Nicholas Shirley was a tremendous asset. He was able to explain all of the features of the vehicle. Flip Carleton in financing was able to explain all of the options available for our vehicle.
Consultant Ned was very professional - Buyer123
We just purchased a used Lexus RX350 and the salesman, Ned Imaniyan, was very patient, professional, and thorough. I would do business with Ned again.
Pleasantly unexpected - 2Ztewstew
Jake and Marvin were so nice. They moved 4 or 5 cars so I could test drive a beautiful TSX. Even after I told Jake I wasn't buying a car for at least 12 months because of my credit! So professional!
Service Gone Downhill - Kaye P.
06/24/2017: This service location needs to work on customer service and scheduling. Appointments can be made, but they are rarely kept by the service team. I had to drive back and forth from around Richmond a total of 3 times so far to try to figure out what was wrong with my car - to correct an issue that was present a month after purchase (this is a Acura certified car). Prior to the third trip, I had tried to confirm the appointment for the test drive. The service technician that I had spoken with earlier in the week, as well as the service rep was out. Asked one of the receptionists to have a service rep and later manager to give me a call back. No one did. She told us to just come in and someone would be present to assist us despite being told that we would have to travel a long distance for some empty promise. Got in and had to wait 20 mins before being able to speak with a service rep, then asked to wait an hour before anyone would be able to assist. It has been over an hour and nothing. Still sitting and waiting. No updates or anything. It is now 2:05pm. I doubt that they would be able to do a test drive and fix the problem before closing.
Went for an hour test drive around 2:15pm and we were not able to replicate the issue that was occurring with the car. The manager, Fernando, chalked it up to a freak occurrence. We asked what would happen if the problem occurred again and said that it should be looked at more thoroughly since we had already paid for the service the first go around. He replied stating that since we weren't able to replicate the problem, it will be assumed that it was fixed. Furthermore, he suggested that if it occurs again to get my car serviced at another Acura dealership location! Service has gone downhill with high turnover of the service reps and managers! This location does NOT value its customers - point made clearly by sending them to other places! Take your car, time, and money elsewhere that truly cares and knows what they are doing!
DayZ Is The Best - BNay
I have bought several cars from Dayz at previous dealers. My experience has always been the most positive it can be. She listens so well and helps fill the gaps during the entire sales and delivery process.
When I found out she was working at Karen Radley Acura in Woodbridge I went in to see her.
I was looking for a TLX and she found the exact red color outside with tan leather inside. This car is decked out.
She worked with finance to help delivery a great deal with no pain. So many times other salespeople at other dealers simply waste time and don't know to put together the deal that addresses my hot-button issues. DayZ knows how to.
I love my 2018 TLX. Super car and another great job by DayZ, finance, and delivery.
Sales & Leasing Specialist
Sales & Leasing Consultant