Another great experience;Starting the second decade - lyonjohn
Serviced one of the three family vehicles again with Koon's Buick GMC in Manassas. Experienced a great service and visit getting all my needs accomplished quickly, thoroughly and at a great price. Jeff, Kevin, and Tyson did an outstanding job on our Pontiac G6 just as they have done over the past ten years with our other vehicles ranging from a 2005 Pontiac GTO to Pontiac Montana to 2007 Ford Mustang. I mentioned family because my wife and daughter often visit instead of me and Jeff makes sure they get the same great service, providing me comfort if I am out of town. Yes this is a family place, from the owner Ms. Joyce to Freddie who returns our vehicles each time with a free car wash. Realized that we have been coming here for over ten years and arelooking forward to starting the second decade!
A1 service from the best in the business - wwt
Bring any question, problem or concern to Win Kelly and their expert staff will quickly provide an answer, solution or fix that will leave you 100% satisfied. No one better to work with that I have found.
Great service for my car - marial
I was very pleased with the service they provided me. My car got fixed fast and explained everything to me. I would recommend them highly!
Excellent sales team - Tony
This is my first GMC car from King Buick GMC. 2017 Acadia SLT1 is a nice car. And I got a great deal from a professional salesperson Mary Ditman and her manager Dante Marino. They are very friendly persons.
return - talal
very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinion
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
By far excellent/professional customer service - Mac
Despite the amenities the larger Lindsay dealerships offer in the lounge area, while you wait, the personnel working the Warrenton Lindsay Buick GMC by far make up for the difference.
The other day my truck, Dodge Dakota, Crew cab, V8, AWD/4X4, died on me. Living in the country you are at a lose without a pickup. So I ventured out by myself to see what the market would bear. My first encounter with a Sales Consultant at Lindsay was Debbie Capasso. She is very welcoming and comfortable to be around. I explained everything I expected to be able meet my needs regarding a 4X4. Debbie showed me one that was close to what I wanted but it just was off one particular option, I thought I had to have. Being very courteous she took notes on my wish list and claimed she would make some calls. I left to try other dealerships.
With my wife with me on my second attempt to purchase a 4X4, I tried other dealerships with negative results. The main reason they were negative results is due the fact the Sales Consultants were negative. It was as if my wife and I were an imposition in their day. For reasons not to be as negative as they, I won’t mention them by name but they were two MAJOR dealers in Warrenton, Toyota/Dodge, and not just road side car dealers in a parking lot. Thank goodness a professional dealership, Lindsay, is in Warrenton.
I returned to Lindsay and started looking again, but this time my list had to be modified no one really has an AWD option. Immediately we were meet by Johnny Smith another sale consultant, smiling and as he extended his hand welcoming us to Lindsay and how can he help. I told him we had already spoke with Debbie and he quickly said she will be back very soon from lunch. Due my wife’s earlier frustration with other dealerships she stated sorry but we will now be dealing with you. She understandably had lost patience and didn’t want to wait nothing against Debbie. I told Johnny what I was looking for, my list now shorter, and he showed me a range of options. We picked a prospective 4X4 with the provision it would tackle my properties rough terrain and step gravel driveways without spinning and without the aid of the 4X4 deployed. A 2014 Toyota Tundra passed the test and off it was to seal the deal.
Once we got back I saw Debbie and immediately explained what had transpired in her absence.
Debbie is to polite for words and understood saying wouldn’t you know it the only time she took a lunch break and I would show up. She went on to say Johnny’s a great guy and was pleased he was there to assist us.
My wife loves making a deal regarding buying vehicles. She had Johnny back and forth to the manager working numbers and options. My next encounter with another extremely polite professional was with the General Sales Manager Rick Foard. Very personable, kind, mater of factly and smiling. He came out of the office with an extremely great cut in price form the internet’s price and as well offered to meet my additional wants regarding the truck within the same bottom line price. Oh xxxx yea, we bought. Besides being a great deal Rick had the entire truck detailed prior to our taking it off the lot. It looked as if it just rolled off the production line in 2014.
To end this elongated critique I would reiterate the fact that the Lindsay professional staff of Warrenton is as comparable to the great professionals of the cities of Fairfax and Alexandria, both of which i’d had dealings with. Thanks to all that made the deal a reality. Mac
My Experience At Timbrook GMC - moonie
I recently purchased a used Yukon from Timbrook's , Leah Alderman, salesperson was excellent in providing me with information and my vehicle, highly recommend Leah! Took care of getting me financed, getting vehicle inspected and getting my license taken care of. Very personable and knowledgeable with regard to sales.
Sales and Service - craftylady016
I have bought 2 pickups from this dealership.
The sales have always been an enjoyable experience.
That is also true about the service.
I have always been greeted by a smile and kind word when I have to go back there for something.
Jermaine Gary - jermaine.gary
Great place, and enjoyed being there. Great work, Great people, Great staff and Great environment. Order car over the phone, all the paperwork was complete by the time I made it to the dealership.
COUPON DECEPTION - Darren
Coupon deception. Claimed parts associated with coupon were not oem parts although in contradiction with GM headquarters to make up sell. Additionally, you can purchase GM parts at roughly half price compared to koons at gmpartsdirect.com and other sites.
Last time - John
Brought my company truck into the service center this summer to have it serviced,and washed left with a big dirty scratch on the hood.I came back in the fall for a service and left with a ding in the door and greasy paw prints on it! I'm glad it was my work truck! Never again
All and all friendly and prompt. - junior
My only question is why ,do I have to pay personal property on a vehicle I lease and do not own?If I rented a house I wouldn't pay personal property. I like the truck I lease and have asked about a noise I hear but have been told they can't find it. I also mentioned about the way the transmission shifts abruptly and was told they have other complaints as well but nothing can be done about it.When accelerating the motor acts sluggish then engages at times, this also I was told was the nature of the beast. My first oil change was at 3000 but than it was changed to 6000.Sales reps. very friendly and courteous.
Buyer Beware!! - Julieg
Our initial experience with Dan the salesman was great! We purchased a 2012 chevy silverado, with a clean carfax. We noticed that it rode rough on the way home. After taking it to my stepdads mechanic, we were told that the truck had been in a collision on the front left side, and although it had been fixed as best it could be, the front left tire still sat back 2 inches more than the right one. Spray paint was noted near areas that had been repaired. After much distress, the dealership finally agreed to take the truck back and return the 2016 jeep we had traded in, back to us. They had detailed our jeep and put new wipers. It was a 2016, so didn't need much touching up. Here's the catch......they wanted $400 before they would give us our jeep back. We couldn't believe it!!! Other dealers have said they would've gladly given us our jeep back, AND accepted the wrecked truck with apologies. Well we didn't have the money, so they finally gave us our jeep back. They claim they never knew it was wrecked....you decide. It was too good to be true. This truck was listed about $4,000 below other trucks with the same year and features. Either way, please have your own mechanic check your vehicle before you purchase!
Staff changed service rating changed - dlbII
1st) Charged me to service a battery that I purchase at that dealership, within warranty
2nd) went in for break service, they found and should have recommendation, they proceed with the maintenance repairs and charged me full price without prior approval
3rd) got an scheduled oil change, and my engine light came on, I was miles away from the dealership and had to go back because, my top to the motor oil was missing
Liars and very unprofessional thieves - Love12
Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems that you never had on your vehicle. I came here for a diagnostic stayed for 6 hours from 10:15am- 4pm. Nia the lady that works there charged me $500 in total to do a diagnostic, clean my throttle and reprogram. She didn't explain anything to me but asked me to pay before my vehicle was finish. When I got my vehicle the engine was shacking so bad while driving found out the thing that the timing belt goes around was not put back on properly. I called the shop and told them when I went to get gas and turned the vehicle off the car wouldn't start and nia had the nerves to ask me to come back and leave it for a whole day. What was the point in me coming to get a diagnostic in the first place and then charge me for not fixing my GMC. I work hard for my money if you knew they didn't know what was wrong with my vehicle and claim that the problem is cleaning of the throttle body will solve the problem the then be honest and say we don't know and let me take my car and money else where. I'm starting to believe the shop kept my car for 6 hours to steal parts off my vehicle
Horrible - Volvoist
Wanted to buy a vehicle and was waiting on information, which was promised. I was coming from quite a distance. I was told that they couldn't get pictures or info until the following day. Ok, fine. The following day came and when I followed up, I was told it was out being test driven. I replied several hours later and was told it sold. Had I been given the information and the chance to at least leave a deposit, which would probably have meant nothing anyhow, they would most certainly have had a sale with me. I don't like these kind of tactics. It is bad business. They certainly did not go out of the way for me, and one can only assume that the same "effort" is put forth with other customers. Therefore, I would not recommend this dealer at all.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Bad service, horrible attutude - bean3261
This dealership is the worst. They hold you car for a weeks at a time for repairs and are rude and dishonest about costs and time estimates. I paid over 1000 in rental costs I. 2 years of owning my terrain.
Used car purchased at Chevy Chase Cars incurred $8000... - williamr186
Used car purchased at Chevy Chase Cars incurred $8000 worth of repairs within 2,000 miles of purchase, major parts failures that would have had to have been noticed by any competent inspector leading me to believe all they do is wash and wax. Dealer refused any responsibility. Would NEVER recommend.
We have purchased 4 cars at Sharrett over the last... - peggy69
We have purchased 4 cars at Sharrett over the last several years as well as visiting numerous other dealers.Sharrett is by far the most customer oriented of any we have ever dealt with.Our salesman(Paul Melville)was most attentive and interested in us getting the car and deal we wanted.Everyone at this dealership was most friendly and helpful and I beiieve this attitude starts at the top and shows what the "shopping for a car"experience should be! Believe me, I have bought many cars over the years from many different dealers and many of them could take a lesson from Paul and his sales manager on customer relations! Years ago I read a book titled "Customers for Life", Sharrett's employees have mastered the concept.THANK YOU ALL VERY MUCH! John & Peggy Slattery