Great experience! - Dee
What a great guy! Phil knows customer service and he went out of his way to help me decide on a vehicle. His attention to details and customer satisfaction can not be beat! Go see Phil. You will not be disappointed! Let me give a shout out to Steve Hughes as well. He helped us along the way and you'll never meet a nicer guy. Thanks to them both, we had a non-stressful day.
Service Maintenance - John & Barbara Hefferan
I have used Koons for many years, both for the purchase of my cars and the maintenance of the cars. They have always been very reliable. Today was no exception. The service was completed timely and with my satisfaction.
very nice i love takeing my vehicals there to get worked on - vette guy
very pleasant and polite happy. but needs work on the phones when you call need to call you back sooner. other than that I am very happy . brian is very good mechanic.
Great experience - c white
Ashley Kirksey is a great car salesman. He mad me feel real comfortable when it came to looking for cars without any pressure like some car salesman. He had a great personality and knows his car research.
Happy new Terrain owner! - K. Daniel
Bob Benson is AWESOME! Very attentive and professional. He made sure all of my needs were met. My satisfaction is what mattered. Nothing else. No gimmicks, no pressure. This was the absolute best experience I've had with a dealership. When there was a concern with the vehicle, several weeks after purchase, Bob made sure I was well taken care of. Brandon in the Service Dept was expecting my visit and placed me in a rental until the issue was resolved. Excellent customer service for my total experience- Sales and Service. Oh, and I absolutely love my new Terrain! I will definitely be back.
2011 Buick Enclave - Great Team Work! - Janet E.
Extremely pleased with the customer services rendered by the Service Advisor(s), Mechanic and Cashier(s). Everyone communicated well and professional in their respective areas.
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
My Experience At Timbrook GMC - moonie
I recently purchased a used Yukon from Timbrook's , Leah Alderman, salesperson was excellent in providing me with information and my vehicle, highly recommend Leah! Took care of getting me financed, getting vehicle inspected and getting my license taken care of. Very personable and knowledgeable with regard to sales.
Excellent - johnandlisaward
Definitely highly recommend it - Best Dealership I have ever purchased a from - Leon was great help we will recommend him to anyone we know what who needs to buy a car
Stranded - Stranded
I am writing this review on behalf of my friend who got stranded in the Woodbridge VA area on his way from Canada to Florida, and as the person who did most of the dealing over the phone as my friend has trouble communicating in English. When he got stranded, I was lucky to find people and a Dealership willing to help him. Even if the dealership was not equipped to service his GMC 4500 diesel, the owner, the service department and the technician stepped to the plate to help and fix his truck. All in all, he was on his way the day after being towed to the dealership with a very reasonnable price tag. They even shuttled him and his wife to th hotel and to where the fifth wheel was left to check on it. Route 1 GMC, you were an angel on the way of this stranded motorist and you went out of your way to help him and ease the communication with me over the phone while in Florida. THANK YOU
Last time - John
Brought my company truck into the service center this summer to have it serviced,and washed left with a big dirty scratch on the hood.I came back in the fall for a service and left with a ding in the door and greasy paw prints on it! I'm glad it was my work truck! Never again
Horrible place, don't believe anything they tell you! - abusedbyUltimate
Used bait and switch tactic, after doing paperwork claimed they sold me "wrong car" and made me pay $1,000 more than price quoted, misrepresented condition of car claiming it was purchased new from them and serviced regularly for 4 years with NO problems, hid service records never reporting anything to CARFAX, car broke down 8 days after purchase and then flooded 2 weeks later, refused to take car back, GSM claimed no previous water problems, then owner says less than a year ago car had the same water leak and they repaired it, GSM said he would put me in another car but then wouldn't, they had car in their shop for a week and sent me email saying it was ready to pick up, carpet clean, dry and new headliner installed, lied about repairs done, carpet was dirty, soaking wet and no new headliner! Refused to give me proof or receipt when GSM claimed they spent $1,500 on repairs, ordered me off property! Photographs and videos prove they did nothing and I had to file claim with my insurance company to get repairs done. Purchased car 8/28/16 and so far it has been in the shop 25 days out of 50 and still there getting repairs done that Ultimate Buick GMC Subaru said they did. In the week Ultimate had the car in their service department the only thing they did to dry the carpet was put the heat on high and burn up all my gas! They didn't even remove the floor mats or vacuum the water out! Why do the sunroof drain tubes come apart twice in less than a year on a vehicle with 41,000 miles? Ultimate Buick GMC Subaru claims they fixed it the first time and it happens again; says a lot about their service department and how they do business! This place is awful and a CARFAX report is only worth the paper it is printed on! Any dealership is better than trusting these people at Ultimate!
Went in for routine maintenance never again - ALLEYNE
I am a long standing customer of Capitol Cadillac in Greenbelt, MD since I began working at the Enterprise Rent-a-Car inside the service bay in May of 2012. This past Friday, September 2, 2016, I went into Capitol Cadillac for a routine oil change before traveling out of the state. I was not greeted by any of the service managers and when I got out of my vehicle. Once out of my vehicle I then began to determine who was going to serve me., I noticed that my regular service manager (David Gass) was no longer working there. I was then greeted by a service manager by the name of K (no last name or given name was told to me). He informed me that my oil change was no longer under my service warranty and that I would have to pay for the services rendered, which I had no issue with. He also informed me that my oil change would take at least two and a half hours to complete, which I felt was absurd since the vehicle was in for routine maintenance. However, I waited for my vehicle and was then told by the service manager that they were unable to take off my wheels looks on my rims to perform my tire rotation. I explained to him that I never have taken my vehicle to any other place for service and that the locks were put on by the dealership. I then asked to speak with the manager of the entire service department. I spoke with David Harding who told me that there was nothing that he could do for me because he had to pay his men to strip the locks off my rims and if they were to be damaged in the process that it would incur a deeper expense to me. I feel that I was treated unfairly as a woman by David Harding because I only purchased the wheel locks in the first place because I was told by the dealership that the rims on my truck were a hot commodity for thieves. Secondly, the dealership administered the wheel locks to my vehicle and are now telling me that the same wheel locks are “frozen” on my rims. Lastly, after leaving from the dealership enraged that my tires were not rotated and that equipment that did not belong to me was left in my vehicle before my trip to North Carolina. I enlisted the help of a local mechanic at Street Dreamz in District Heights, MD regarding my wheel locks. He enlightened me to say that someone had rounded off my wheel lock key with an instrument and that is the reason why the locks would not come off. I want to inform General Motors that I have never taken my 2015 GMC Terrain Denali for service to any other dealership besides Capitol Cadillac. And I would not have an instrument to “round off” my wheel lock key. Will never be returning here ever again.
Bad service, horrible attutude - bean3261
This dealership is the worst. They hold you car for a weeks at a time for repairs and are rude and dishonest about costs and time estimates. I paid over 1000 in rental costs I. 2 years of owning my terrain.
Liars and very unprofessional thieves - Love12
Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems that you never had on your vehicle. I came here for a diagnostic stayed for 6 hours from 10:15am- 4pm. Nia the lady that works there charged me $500 in total to do a diagnostic, clean my throttle and reprogram. She didn't explain anything to me but asked me to pay before my vehicle was finish. When I got my vehicle the engine was shacking so bad while driving found out the thing that the timing belt goes around was not put back on properly. I called the shop and told them when I went to get gas and turned the vehicle off the car wouldn't start and nia had the nerves to ask me to come back and leave it for a whole day. What was the point in me coming to get a diagnostic in the first place and then charge me for not fixing my GMC. I work hard for my money if you knew they didn't know what was wrong with my vehicle and claim that the problem is cleaning of the throttle body will solve the problem the then be honest and say we don't know and let me take my car and money else where. I'm starting to believe the shop kept my car for 6 hours to steal parts off my vehicle
Horrible - Volvoist
Wanted to buy a vehicle and was waiting on information, which was promised. I was coming from quite a distance. I was told that they couldn't get pictures or info until the following day. Ok, fine. The following day came and when I followed up, I was told it was out being test driven. I replied several hours later and was told it sold. Had I been given the information and the chance to at least leave a deposit, which would probably have meant nothing anyhow, they would most certainly have had a sale with me. I don't like these kind of tactics. It is bad business. They certainly did not go out of the way for me, and one can only assume that the same "effort" is put forth with other customers. Therefore, I would not recommend this dealer at all.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Used car purchased at Chevy Chase Cars incurred $8000... - williamr186
Used car purchased at Chevy Chase Cars incurred $8000 worth of repairs within 2,000 miles of purchase, major parts failures that would have had to have been noticed by any competent inspector leading me to believe all they do is wash and wax. Dealer refused any responsibility. Would NEVER recommend.
Bought several cars from this GMC Dealer. The sales... - Peter Dahlquist
Bought several cars from this GMC Dealer. The sales experience was pretty good. I pretty much paid the deals they offered. They are also very close to my home. However, the Acadia I bought had some driving issues. Studdering and stumbling at 65 MPH. Had the car in 3 times. Third time they said I needed to replace 2 coils. Cost me $504. Problem did not go away. This problem has been known to GMC Acadia in 2007 and 2008. Every time I asked them they said they knew nothing. Service would ignore me when I showed up. Finally, after the $504 cost. They made noises that they knew. I felt poorly treated as a long time customer.
We have purchased 4 cars at Sharrett over the last... - peggy69
We have purchased 4 cars at Sharrett over the last several years as well as visiting numerous other dealers.Sharrett is by far the most customer oriented of any we have ever dealt with.Our salesman(Paul Melville)was most attentive and interested in us getting the car and deal we wanted.Everyone at this dealership was most friendly and helpful and I beiieve this attitude starts at the top and shows what the "shopping for a car"experience should be! Believe me, I have bought many cars over the years from many different dealers and many of them could take a lesson from Paul and his sales manager on customer relations! Years ago I read a book titled "Customers for Life", Sharrett's employees have mastered the concept.THANK YOU ALL VERY MUCH! John & Peggy Slattery
Joyce Koons Buick GMC