Fantastic sales representative - Marv
Rahiem Dorsey was our sales representative and he was wonderful.
Rahiem walked us through the entire process and answered all of our questions in a professional, calm, and thoughtful manner. He worked with us on Saturday for about one hour and we told him that we wanted to go home and think about it and he totally understood. We came back the next day and Rahiem then walked us through the entire procurement process. His knowledge of the CRV was amazing especially given that it has an enormous amount of technological upgrades over the previous model.
I would recommend Rahiem to any customer thinking about buying a new car. Rahiem even delivered the car to our house the next evening so that it could be detailed because the evening that we completed the deal it was late and the detailing team had gone home for the day.
We also dealt with the finance team and they were OK, however we did have a few questions and concerns afterwards and it was quite difficult to get a member of the finance team to call us back. As a matter of fact, we are STILL waiting for them to call us back.
Overall, I would recommend the sales team without pause, but you may have to exercise patience with the finance folks as they don't seem to be as thorough as Rahiem and his team. Or you could finance through your bank or credit union and avoid dealing with the finance staff altogether.
Good car-buying exeprience - SueB
Adeel was my very nice salesman, and gave me the best detailed explanation of the new car's features, especially how to set up all the Bluetooth options which were new to me. The finance agent (cant' find his name) was also charming and professional and explained all the service options fairly, without any pushy salesmanship. (And so far I just love my new Fit!)
Best Car Buying Experience - bo.burns
Jason Smith didn't just try to sell, he listened to our needs to have me drive away in the right vehicle for us. I would return to him and Hagerstown Honda again. They go above and beyond with customer service.
Fast, Courteous, Pleasant - Anonymous
My experience was amazing. The sales person, sales manager, and finance person were professional, courteous, and exceed my expectations. They worked to ensure I received a great deal and that I was happy with my purchase. Very please with my experience.
Great buying experience - mackeyr
Found a used, non-Honda vehicle on the Internet that was at Hendrick Honda. Made an appointment to come by, took a test drive, talked for 10 minutes, and bought the car. Great car at a great price. Plus, with the warranty they threw in I couldn't pass up the deal. They did a few things to the car to get it ready to sell and I am very happy with it. No high pressure sales or phony sales gimmicks. Just straight, honest talk. I am 55+ and I have bought a number of vehicles. This is one of the best buying experiences I have had (and I have had some bad ones). Highly recommended!
Awesome!!! - Vrmntr
Sheehy Honda was beyond phenomenal in helping me during my car-buying experience. Everyone was incredibly friendly and professional during the whole process. Rafael was my main point of contact for the business and I couldn't have asked for better service. He answered all of my questions thoroughly, was well prepared during our scheduled appointments, set realistic expectations about the process, and delivered above and beyond in overall customer service. If you are looking for a knowledgeable associate that will do his best to get you a great deal, Rafael is the way to go!
Very helpful. Excellent customer service. - Betel Yosef
I had a great experience at the Honda dealership. Oualid Houaya provided me with an excellent customer service. He was very patient, and did not make me rush my decision on buying my new car. Excellent service provided. I will definitely recommend this specific dealership.
Excellent - Swedennow
I have always received excellent, helpful and friendly service. It has mostly been on time. I have not had any major problems with my vehicle which I enjoy riding.
2017 Accord Sport SE - Rubens05
The Koons Honda of Manassas have great people, offered me a great buy and sold me GREAT car! Extremely happy with my Accord Sport SE. ????????????????????
Awesome staff, great experience! - Billrv
Mazen Muhtaseb and the other staff members were professional, courteous and great to work with. The management and finance were also great to work with and we will buy our next vehicle from Chriswell.
Excellent Customer Service - Ash24
I had the pleasure of having Sam Chads as my salesman in purchasing my 2017 Honda CR-V Touring. He took excellent care of me. I live about a hour and a half away and he had the car I wanted ready before my scheduled time. I just really appreciated his knowledge of the car and having paper work ready for signing. The purchasing process was quick and I was at the dealership less than 2 hours. Everyone was friendly and I would recommend this dealership to friends and family.
Above and Beyond! - Ruthie Miller
I purchased my certified used 2014 Honda Civic about a month ago and couldn't be more pleased and satisfied with both the car and the people at Pohanka Honda of Fredericksburg. My salesman, Mitch was friendly and very helpful and there was no pressure to buy. He was knowledgeable and explained everything very well. The sales manager, Kingsley was super friendly and very easy to talk to and my negotiations were met in full. I got my vehicle for a great price! My finance guy was Matt Carpenter and I got excellent care from him as well. I loved the fact that he was always smiling. It's funny how little things like that can just make your day! Today, I spoke with Brady in the service department with a million and one questions. He was very friendly and answered the phone with great enthusiasm...what a great start! Brady was very patient with me while I asked my plethora of questions. He answered every one of them with great knowledge. I am extremely pleased with Pohanka Honda of Fredericksburg and would highly recommend them.
Just one more little tid bit for anyone looking for a great car. I recently traveled around 600 miles and got a gas mileage of 42.2 mpg! EXCELLENT!
Highly Recommend - Paul Cameron
Justin provided excellent customer service. He is very knowledgeable and helpful in ensure all your questions are answered. He ensures you find the perfect car at an incredible price.
Great buying experience - skigeorgec
This was one of the best buying experiences we've had. Mo Williams was so helpful with our purchase and a special thanks to Shawn Bowders for going the extra mile in pricing. We're enjoying our Accord immensely and would absolutely recommend Shockley!!
History of great service continues! - C.Maus
I have purchased four cars from this dealership, the first one back in the '90s, three of them used and one brand new. I have always received excellent customer service from both the sales and the service staff.
Stan Gans and Erick Alvarez worked together seamlessly with me on the purchase of a new Accord EX-L. They were both personable, not pushy in the least, and clearly wanted me to get a deal with which I would be happy. I have worked with Mr. Gans (a very senior member of the sales staff) before, so I expected and received kind, excellent service from him. Mr. Alvarez is a fairly new member of the sales team. He is very earnest and brings a fresh enthusiasm to his work with customers. I enjoyed working with both these gentlemen. In addition, Anthony Oman is the manager with whom I did all the final paper work. He was very pleasant and clear in explaining the contract and my options for warranties. I felt no pressure from him to purchase any add-ons that were not of interest to me.
I recommend this team without reservation...they are a good and trust-worthy group!
Awesome Experience! - O. Bryant
I had a wonderful experience in my trade in and purchase of my new car.
I started with Jesse Colunga who contacted me right away. I was not able to visit that same day. Jesse was not available the following day but had Henry to assist me.
Henry was awesome, pleasant, friendly, easy to work with, not to mention patient. Henry along with management and Chris in finance worked with me and my busy schedule.
Im loving my car and would recommend Fairfax Honda and Henry to family and friends.
4th Honda from here!!! - toomacmac
Just purchased our 4th Honda from this Bowie location and two other family members have also purchased a Honda from there. We worked with Ifiok Umoh on this purchase and he arranged an excellent price on BOTH our Honda trade in as well as the new Honda HRV we purchased. As part of the customer focused process, Ifiok took the time to explain to my wife and I ALL the features of our new HRV; he demonstrated how to use the technology (lane watch and the ability to use voice commands are great), synced the phones, and went over the users guide, and the personalized settings for the vehicle. Ifiok also urged us to contact him with any questions we had or to stop by and see him for any remedial training we needed to enjoy all the features on our HRV. The managers on duty Glenn and Rick took the time to come over and thank us for our purchase, the entire process was completed in a timely manner and Jamar lined up all of the paper work for us to sign and quickly get on our way. Should also note if you need service on your Honda see the great folks in the service department. They offer evening hours for service which works best for us and Mohamed Jalloh and his colleagues have taken great care of our Honda maintenance needs and questions. Looking for Honda Sales or Service ... see DARCARS Honda in Bowie!!!
Had great service from the used car department:-) - Thenor2014
Shabir Baba and his manager RORI Brown was excellent. They drove my car back to Maryland for me after purchase so I didn't have to make two trips. They also gave me two new tires when they found out my MD inspection didn't pass because of two tires. They were fast, professional, friendly and resolved issues fast. I will go back again.
Continue to Return for Service - Chip
Under normal circumstances I would not travel 20+ miles to have service performed after a new vehicle is beyond warranty. But, because of the complete service dept at Miller Honda(and especially Amy, over the years) we even come back for oil changes. That now is approaching 10 yrs with our 2008 Honda Pilot which is serving us extremely well - Thank you !!!
Poor Service, Worse Sales - hondadriver
Bought vehicle back in September and had a bad experience with the sales department both in demeanor of sales person (Jim) and sales manager (Freddie) but they also gave me a vehicle with a known defect. (front passenger door actuator broken) that makes a loud "shuddering" noise trying to lock the door every time I lock the door. Leading me to their poor service department which has tried to fix it, and did not succeed - tried to take it back to get fixed and was told technician was out on vacation and no one else could handle it and I would have to wait a week.
Additionally frustrating - even though I came in with a pre-approved loan from my bank the finance manager ran my credit against several other banks causing my credit score to be negatively affected.
Overall - very bad - would not recommend, and wish I had not gone there in the first place.
Best Pricing - Jeannette
I purchased a 2017 HR-V from TJ Troutman this past Saturday. He emailed me pricing earlier in the week that beat all other Honda dealerships. He reminded me of our appointment via text and a follow up call, which was very convenient. He is honest, knowledgeable and patient. He was attentive without being pushy. TJ answered all of my questions and didn't make me feel rushed. I highly recommend buying vehicle from TJ.
Very attentive service. - agarrido081
After negotiating with them for a few hours we were able to reach a fair price for a new Civic Hatchback while giving me a good deal for my trade in. Azim was an excellent sales representative and went above and beyond the call of duty to make sure all my needs were met at the dealership. I genuine person who cared about what you wanted in car. I strongly recommend if you're looking for a new car and are ready to deal to contact Azim at the dealership. He will fight for you to get you the best price.
A little rocky at first but turned out excellent!! - Brittney C.
I originally went in and picked out a car that I wanted but didn't have all of my ducks in a row (my fault) and the car was sold before I returned with all of my paperwork. I was obviously really upset (b/c in my mind that was my dream car) BUT the following day, I spoke with the manager Tanya about what happened and she made it her business to find me the car that I wanted, AND for the price of the car that I originally picked out. I've only had my car for about 48hrs (If that) but I am extremely happy with the customer service there and their ability to help turn my not-so-great experience into a wonderful one. I will definitely be seeing you guys for all of my servicing needs!