Awesome way to end the week - Henrock202
Last Friday February 17th 2017, my wife and I went to the Sheey Ford in Gaithersburg Maryland, with the interest of pursuing a Ford Explorer and we met Lamont Brown. We was courteous and knowledgeable about the car we were interested in. Plus Mr. Brown and his coworkers made us feel very comfortable, never felt pressured into anything plus got a us a great deal on a 2016 Ford Explorer limited. Definitely will be returning for future purschese and recommending to my friends.
Outstanding customer service - Laura
Great team of people and wonderful stress free experience. In and out with my new vehicle in record time. I will recommend John and Koons Ford Silver Spring to anyone looking for an automobile.
Excellent dealership, super, no-pressure staff... - george123
Excellent experience, wonderful salesperson! If you are going to checkout a Ford or Lincoln, make sure you ask for Randy Swan! He has been in the auto sales business for 34 years. He knows what he is doing and is very low key. He knew upfront that I was just looking to test drive and that I had done my homework. I wasn't going to purchase that day and he knew why, but also knew that I would be back if I got good service.
We went out to the lot and found a Lincoln MKZ Hybrid to test. I had a researched a specific model with specific features, but for all intensive just wanted to make sure I had driven and throughly reviewed this car.
This was the first time I had test driven an American car in many years. I enjoyed the ride and the car itself. It was incredibly smooth and I loved every minute of it. This is truly a luxurious car that I will enjoy, should it be the vehicle I buy.
I loved hearing about the extras that Ted Britt provides for Lincoln owners and that just adds to the sweetness of this dealership and that they truly stand behind the vehicles they sell.
Randy is there to make the experience truly an excellent one and if Ford and especially Lincoln is of interest, I highly recommend seeing Randy at Ted Britt Ford Lincoln in Chantilly.
I can guarantee if Lincoln is my choice vehicle, Randy will be the only salesman that I will go back and see.
What A Mess Purvis Found - sbeck2370
I had purchased a 2016 Lincoln MKX with no bad reports on the Carfax. When Purvis replaced a headlamp assembly they uncovered a huge mess that a prior dealer/owner had covered up. The car was actually in a front end collision and was put back together with tape, epoxy and left for junk.
The Service Manager worked with the situation with a professional, knowledgable and extremely helpful attitude, which lessened the pain and disgust I was feeling over buying a vehicle that had been wrecked and hidden.
Prior to this visit, I had visited with a sales agent there to go over the features of the car. Although I did not buy the car at Purvis, he took the time to sit with me and go over the car in its entirety, which he certainly did not have to do.
Two thumbs up to Purvis on Sales and Service!
Alway Great Service - Randy H.
I bring my Fusion Hybrid to the delaership for regular service, because I know that their technicians have the knowledge and experience required to maintain this complex machine. They offer a convenient shuttle to the metro or to points in downtown Alexandria which makes dropping my car off here super convenient. They never try to sell me extra service - they do make recommendations, but they are reasonable. The costs are what you would expect at a dealership, but they usually have a coupon available.
Great dealer! - underwjr
I have nothing but good things to say about East West. They have a great staff who are always helpful and willing to go the extra mile. I would highly recommend them to anyone looking for a car.
I'm very greatful - Greta Kendrick
I'm also pleased when I deal with dealership Very professional and customer service and customers best interest is always a always priority I'm very greatful and I will be referring my friends and family.
Great People Great Place. - Mykids1
They always have a loaner available for me. They do a good job at cleaning my car. Everyone From Mike to Danny are pleasant except for the cashier, she's always direct not & doesn't smile. At least wear a smirk (She's so serious)
Great Experience! - MustangGirl
I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful!
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
It was a pleasant experience - dwest4127
We purchased the exact car for the exact price that we wanted without pressure from any one. They did not play any games with our financing and we were out in about an hour. We will buy another car from this dealer in the future.
Ted Britt Ford Lincoln