Great service! - B. Conlon
I had a great experience purchasing a used Ford Escape at Sheehy Ford with Reza. He was professional, friendly, and made sure I got what I needed. Testing the vehicles and buying my vehicle was easy and stress free. I would definitely go back to Reza!
Purchased my dream car! - crowemagnon
I hadn't purchased a new car in over 20 years, and that experience certainly could've been better..., but from the moment I stepped on the lot I was treated with courtesy, dignity, and a genuine appreciation for my business. Every staff member who assisted me was a consummate professional, and walked me through every step of the process. Absolutely an A+ buying experience! Highly recommended! Thank you! Gary
Noice in wheel - Marty
Came in to dealer without appt ,mr Frank steward service , came out listen to my problem an then he asked me to drive truck up an said stop . He called a tech an my truck was checked an found to have lug nuts loose. It was taken into the shop an left side also checked .i want to that Mr Frank steward for hie attention , an time to listen an help .
Great dealer! - underwjr
I have nothing but good things to say about East West. They have a great staff who are always helpful and willing to go the extra mile. I would highly recommend them to anyone looking for a car.
JD Schaening - Jen Jen Jen
I had such a horrid experience at Lindsay Ford that I was reluctant to use another Ford dealership for service and recalls. However, someone somewhere said go to Koons Ford in the SS auto park and see JD Schaening and he will take good care of you.
So I did..... JD was excellent st getting things priced and prioritized in a timely manner. I can't rave enough about the service and the level of comfort I felt with JD. Like seriously I went in a skeptic and came out a fan...
New car Sale - Davidp67
Awesome experience, good pricing, honest and wonderful people to work with. Could not recommend highly enough. This is a great place to buy a car.
Great dealership employees and the owner - RedBull
I purchased a new Taurus from loons Ford, however if East West Lincoln Mercury had been able to give me the same deal I got at loons, I'd be driving a Mercury today, but the handle ALL of my service needs and quite professionally and quick might I add, my buddy Mike mike mike is one great S. A. And the other guys aren't slouches either, but I was most impressed by the owner of the dealership, he's approachable, friendly, and he does not act like someone usually acts when they are as fortunate as him, I thank you all for being great people persons.
Happy with the car I got, thankful for Kevin's help - Alison Gibbons
Although I had a few complications Kevin was extremely helpful and did a great job! I am thankful for being able to get the car I wanted and all his help trying to get me the best price possible. He went above and beyond to get me everything I needed to get out the door.
STAY AWAY FROM THE SERVICE DEPARTMENT - Mark Simonelli
I purchased an extended bumper to bumper warranty through this ford dealer. I went there a week ago to have them relook at the speakers again. I told them that they go in and out intermittently?, the service guy told me that it may or may not be covered. If it was a particular part it would be, but then again it may not. Regardless I would have to pay the $100.00 copay either way. Then there has been an issue with a rubbing noise that had been going on for a couple of years, of course they can't recreate it when I take it to them. So since my truck is out of the 5 year 60,000 mile warranty I brought it to a real mechanic. He and I test drove it and he said the noise is coming for the rear end. Even though it a 2011 F150 with only 53k miles on it, I had to replace the 4 wheel drive actuator hubs and the rear differential at my own expense. The mechanic who fixed the issue said the rear was improperly put together and he found metal shavings in the transfer case, service people don't care about warranty work or the problems you have with a vehicle. Yes the sales department is good at what they do, but the service department doesn't want to fix ANY issues that are supposed to be covered by a warranty. To seal the deal, I needed to replace the fuel door hinge, it's made of cheap plastic and broke. This ford dealer wanted $80.00 for the part and another $80.00 to install it. I refused to pay for something that should be covered by a warranty. So I located the same part from a ford dealer in Rhode Island for $54.00 including 3 day delivery. I'm not mechanically inclined but I was able to replace it in 30 minutes without an issue. This dealership just wants to rake you over the coals for parts and labor. Stay far way from the service department.
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
It was a pleasant experience - dwest4127
We purchased the exact car for the exact price that we wanted without pressure from any one. They did not play any games with our financing and we were out in about an hour. We will buy another car from this dealer in the future.