Great Experience - Lexi823
Koby was awesome! I just bought my first car and he made it very easy for me, he walked me through everything ensuring there was no confusion along with Michael who did everything to find a good price for me and was very patient with me considering how nervous I was to take this huge step. Both of them were incredible. Highly recommend visiting Koby
Good purchase experience - Lincoln buyer
Buying a car is never fun for me. However, Fernando made the process a low pressure experience. We came several times to look at the cars and were helped each time with extreme courtesy. Even the purchase process seemed to go smoothly. The car has so many features that I told Fernando I'll probably be stopping in frequently to get help with all of them. Fernando and Michael Britt made the process as painless as it can be. We love the car. (I didn't give the price 5 stars because the price on a new car is never as low as you would like.)
I have one minor issue: the Ted Britt decal was put on the back of my car without asking my permission. It would be nice if the dealership would ask before doing this.
Renewed My Faith - hma2501
I thoroughly enjoyed my car buying experience at Koons Ford of Silver Spring thanks to Keita. My wife and I had just visited two other car dealerships before arriving to Koons. We had grown weary of the entire car buying process at that point and had grown jaded. However, Keita renewed my faith with his even temperament and welcoming presence. He was not aggressive in his dealings with us and worked to accommodate our needs including providing some much needed light entertainment to my 2 year old son. It definitely was a relaxing experience. Would certainly come back to purchase another car from here.
What A Mess Purvis Found - sbeck2370
I had purchased a 2016 Lincoln MKX with no bad reports on the Carfax. When Purvis replaced a headlamp assembly they uncovered a huge mess that a prior dealer/owner had covered up. The car was actually in a front end collision and was put back together with tape, epoxy and left for junk.
The Service Manager worked with the situation with a professional, knowledgable and extremely helpful attitude, which lessened the pain and disgust I was feeling over buying a vehicle that had been wrecked and hidden.
Prior to this visit, I had visited with a sales agent there to go over the features of the car. Although I did not buy the car at Purvis, he took the time to sit with me and go over the car in its entirety, which he certainly did not have to do.
Two thumbs up to Purvis on Sales and Service!
Alway Great Service - Randy H.
I bring my Fusion Hybrid to the delaership for regular service, because I know that their technicians have the knowledge and experience required to maintain this complex machine. They offer a convenient shuttle to the metro or to points in downtown Alexandria which makes dropping my car off here super convenient. They never try to sell me extra service - they do make recommendations, but they are reasonable. The costs are what you would expect at a dealership, but they usually have a coupon available.
Great dealer! - underwjr
I have nothing but good things to say about East West. They have a great staff who are always helpful and willing to go the extra mile. I would highly recommend them to anyone looking for a car.
Great experience from start to finish! - ingraor
I recently purchased my Audi Q5 from Ourisman Audi Fredrick and could not be happier with the service I received. From the moment I walked into dealership to closing the deal to even present day. My entire experience has been great and I highly recommend others to shop here!
Great People Great Place. - Mykids1
They always have a loaner available for me. They do a good job at cleaning my car. Everyone From Mike to Danny are pleasant except for the cashier, she's always direct not & doesn't smile. At least wear a smirk (She's so serious)
Great Experience! - MustangGirl
I was 10K upside down in my trade so I was nervous about trying to get a new vehicle. After visiting several other dealerships in the area and getting nowhere, I went to Lexington Park Ford. My salesman was awesome. He wasn't pushy and he was very helpful!
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
It was a pleasant experience - dwest4127
We purchased the exact car for the exact price that we wanted without pressure from any one. They did not play any games with our financing and we were out in about an hour. We will buy another car from this dealer in the future.
Ted Britt Ford Lincoln