Great Experience - Fabrice Langreney
Professional & responsive. Did not spend much time at the dealership. Pleasant experience overall. Chuck and Robert made it easy every step of the way to acquire the Levante. Highly recommended.
Ghibli Purchase - ljd777
I dealt with Carlo at Maserati of Washington. He is a true advisor for your purchase. I visited twice and corresponded multiple times on the phone and via email. Their is no pressure to buy until you are absolutely ready. It was just a great experience.
Terrible Customer Service, Unethical Practices - PrasadAnkem
In March of this year, I purchased a car from the Maserati of Arlington VA location. The purchase process extended over two visits and was very far from pleasant because of the amount of time it took and the lack of customer service and professionalism.
My sales representative, Andrew Gyamera, was professional and able to handle everything under his scope. However, I found it odd that he did not complete the sale of the vehicle by handing me the keys and reviewing the specifications and instruments in the vehicle the day the sale was completed and I was able to pick up the car. Andrew did, however, follow up with a nice email.
Our finance manager, Brandon Morton, who, I hear, is no longer with the company, spent a lot of time searching for finance options and ultimately completed the paperwork for me. Throughout of the sale of this vehicle, Rob Arcuri, the manager of the location, could not seem to find the time to introduce himself to me. He did introduce himself on the last day as I was departing. To add insult to injury, another sales person who was not part of the sales process, threatened me by exclaiming how extremely lucky I was that he had not sold the car from under me to another buyer while I was waiting for my paperwork to finalize. However, this has not been the case and to my disdain and frustration, this abysmal experience with Maserati of Arlington VA lingers on because of their inability to complete the registration process as was agreed.
Maserati of Arlington VA ensured me that they had their own third party within the company which could complete the out of state registration process. I believed them and signed the purchase agreement which included charges for registration. I provided my attorney’s information to Maserati of Arlington VA in order to obtain the information they needed to complete the registration. My purchase contract included a registration fees in the amount of $263.
Over a month later (and several follow up phone calls/status updates with Maserati of Arlington VA), my registration is finally complete, however, I have now learned that Maserati of Arlington VA used my attorney’s time, without my permission, in order to complete the registration. In addition—my lawyer incurred a $268 cost to register the vehicle which I have paid out of pocket immediately. The cost of the registration and the time should be paid through Maserati of Arlington VA since the purchase contract included $263 for registration and my lawyers time was used without my consent. Maserati of Arlington VA refuses to compensate me for the hourly charge. I find this deplorable, especially since I was ensured that Maserati of Arlington VA’s fees covered the third party who could handle the process. I requested the amount charged by my lawyer’s time ($150) to be refunded, but was declined.
I have learned that Tina Pho, the person that handles the tags and titling for Maserati of Arlington VA, has requested a refund for the amount I paid in my purchase contract for registration. However, I am unsure to whom the refund was requested or if and when it will be processed. The lack of transparency for the refund is adding a layer of frustration. The $150 for my lawyer’s time is still unaddressed.
Prior to my visit with Maserati of Arlington VA, I was warned by several acquaintances to not engage in any business transactions with this dealership because of the known issues with the level of service. Now that I have had this experience as well, I understand and will strongly advocate to anyone to avoid engaging in any business transactions with Maserati of Arlington VA.
It has been a week and I do not hear from Maserati of Arlington VA unless I call them and ask for an update.