Extremely helpful - Douglas L Kalbaugh
Charlie Owens and the other staff and Timbrook helped get me on my way after my old car died. Walked onto their lot, drove off a lot happier. I would recommend Timbrook and Charlie to anybody searching for a used car.
STAY AWAY FROM THE SERVICE DEPARTMENT - Mark Simonelli
I purchased an extended bumper to bumper warranty through this ford dealer. I went there a week ago to have them relook at the speakers again. I told them that they go in and out intermittently?, the service guy told me that it may or may not be covered. If it was a particular part it would be, but then again it may not. Regardless I would have to pay the $100.00 copay either way. Then there has been an issue with a rubbing noise that had been going on for a couple of years, of course they can't recreate it when I take it to them. So since my truck is out of the 5 year 60,000 mile warranty I brought it to a real mechanic. He and I test drove it and he said the noise is coming for the rear end. Even though it a 2011 F150 with only 53k miles on it, I had to replace the 4 wheel drive actuator hubs and the rear differential at my own expense. The mechanic who fixed the issue said the rear was improperly put together and he found metal shavings in the transfer case, service people don't care about warranty work or the problems you have with a vehicle. Yes the sales department is good at what they do, but the service department doesn't want to fix ANY issues that are supposed to be covered by a warranty. To seal the deal, I needed to replace the fuel door hinge, it's made of cheap plastic and broke. This ford dealer wanted $80.00 for the part and another $80.00 to install it. I refused to pay for something that should be covered by a warranty. So I located the same part from a ford dealer in Rhode Island for $54.00 including 3 day delivery. I'm not mechanically inclined but I was able to replace it in 30 minutes without an issue. This dealership just wants to rake you over the coals for parts and labor. Stay far way from the service department.
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
This place sucks - Bri
The used car dealership for this place sold me a car that should not have been legally passed by maryland inspection and did not let me know that I needed a new clutch soon and that my transmission was leaking coolant. I ended up breaking down in the middle of the road. I plan on suing these people. I realize my car was used but they should have told me about the issues. They sold me a car that had a check engine light on
It was a pleasant experience - dwest4127
We purchased the exact car for the exact price that we wanted without pressure from any one. They did not play any games with our financing and we were out in about an hour. We will buy another car from this dealer in the future.