My Review Of Honda of Greeley:
September 26, 2013
Honda of Greeley
4535 W. 29th Street
Greeley, CO 80634
Dear Owner, Honda of Greeley, and Honda Motor Company,
I am honored to write this extremely strong letter of appreciation and thanks to Mr. Terri Langenbahn, Internet Sales Manager of Honda of Greeley. Terri sold us a car today: a 2013 Honda Pilot. I rarely write such letters, but I thought it was important to recognize Terri’s great professionalism, dedication, and humanity.
I am a Research Ecologist with the U.S. Geological Survey Fort Collins Science Center, Senior Scientist at the Natural Resource Ecology Laboratory, and Affiliate Faculty in the Department of Ecosystem Science and Sustainability, also at Colorado State University. I am ranked as one of the top ten scientists in the world in the field of biological invasions. I have taught classes, advised graduate students, and trained ecologists for over twenty years. I consider myself an excellent judge of character and career potential.
My lovely bride, Cindy, and I began the day at another Honda dealership, one that we had conducted business with routinely for over nine years. With our 35th wedding anniversary about two months away, I thought it would be nice to upgrade her 2005 Honda Pilot. She loves her Honda Pilot. It gave her secure, consistent, and reliable transportation and comfort for nine years. She raised our kids with it, took it on long vacations and camping trips, and carted her aging parents safely to family dinners and medical appointments. There was no question in her mind what make and model she wanted as a replacement: another Honda Pilot.
We were considering a price estimate for a 2013 Honda Pilot from our previous Honda dealership, when I decided to compare prices with other local dealerships. I contacted three other dealerships by e-mail, but only one salesperson promptly called me back – Terri Langenbahn from Honda of Greeley. I was immediately at ease with Mr. Langenhbahm’s friendly, casual, approach to sales. He let me describe what we exactly wanted. He listened well – an extremely valuable trait. He was genuinely concerned with our “experience” buying a car.
My wife and I drove out to Honda of Greeley, just to look at what the competition had to offer, but Terri turned out to me a member of our team. He just wanted to help. He was courteous, honest, direct, and knowledgeable. My wife liked the way he calmly explained differences and similarities in models and features. His great attitude sold us on the dealership long before he sold us a product. Sales Managers like Terri make car shopping stress-free and fun.
We were also made to feel welcome by Bob Finnegan, General Sales Manager. He introduced himself, helped locate our vehicle, and made us feel like “partners” in the business. Mr. Finnegan is honest, comical, relaxing, and supportive. I noticed how well he treated all the staff—like they were equals. In contrast, at the other Honda dealership earlier in the day, the salesman was less personable, and the General Sales Manager completely ignored us.
After discussing options with Terri, and filling out a few forms, we had the pleasure to work with Matt Deconto, Finance Director, to seal the deal. We were equally impressed by Mr. Deconto—Matt—as he expertly guided us through the financing portion of the deal. He spoke plainly and answered every question we had, with great ease.
In short, our car-buying experience was magically simple, effortless, and fun. Terri, as the “first point of contact” for Honda of Greeley made this sale possible. His easy-going personality got us in the door. Honda makes a great product. The dealerships are neat and clean. But without a great Sales Manager like Terri, we might have shopped elsewhere. My wife and I thank you all: Terri, Matt, and Bob. You’ve made us customers for life.
Please don’t hesitate to contact me should you have any questions or need any additional information (Cell Phone: 970-217-4498; Campus Phone: 970-491-1980; Campus Email: Thomas.Stohlgren@Colostate.edu; Personal email: firstname.lastname@example.org).
Tom and Cindy Stohlgren
919 Lookout Ct.
Windsor, CO 80550
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