I don't know even where to begin! I'm in awe of all that Tony Autoplex offered and helped us with. Specifically we went into Tony Nissan, where the sweet Ms. Sonia Diaz-Ruiz greeted us. We had looked at a car, a 2004 Ford Escape that was on the lot. We really liked it but it had no price tag. We explained the situation to her and right away she hopped up, went outside to check the car and then came back for us to test drive it. We noticed a few things that needed fixing on it as we drove. We were a little concerned since this car would be driving around our little 1 year old boy. But our old car had no air conditioning and was falling apart, thus why we were looking for a new one. We came back and discussed everything. We loved the car, the mileage and price was incredible! But it did need new tires, and after driving around a car with a lot of problems previously, I was very apprehensive about buying a new car. I wanted something that wouldnt fall apart on me, especially with a little guy in tow. Sonia COMPLETELY understood. Not only did she negotiate us getting new tires, she also set up a complete maintenance check. Turns out in needed a new sway bar, belt, wipers, in addition to the tires. No problem! They took care of it all! They called us as soon as the work was ready. The sway bar hadn't come in yet so we picked it up to drive around. When I went to pick it up Sonia made sure I knew exactly where to go on Thursday to get the maintenance done and who to ask for. Come Thursday I was prepared for a full day waiting on my car to be serviced. The waiting room was wonderful tho, with free wifi, tv, seating and food. But just an hour later, it was completely done!! They handed me the keys, no extra charge and my car drives beautifully now. It feels so nice to have a reliable car again, and it feels even better knowing that there is a reliable, trusting place on the island to buy a car without spending a fortune and getting great customer service. Thank you!
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